Sherlock the beagle receives a hug from a little boy after returning the stuffed toy he left on an airplane.
Have you ever stepped off a plane only to realize that you left something behind? That shock of panic you typically feel may be a little less jarring if you’re flying Royal Dutch Airlines to Amsterdam Airport Schipol, thanks in part to the airlines new lost and found service that employs a friendly, furry, four-legged secret weapon.
While most airlines will do all they can to return lost items to consumers, Royal Dutch Airlines (KLM) has taken things a step further by creating a dedicated Lost & Found Team – complete with a beagle named Sherlock, the airline says in a video posted on its website.
“Our main goal is to return lost times as fast as possible,” an airline official says in the video. “I really like that now we are getting some help with that.”
The airline introduced Sherlock to the world this week and quickly showed that leaving your phone or stuffed animal on an airplane doesn’t have to be cause for a minor meltdown.
“When we see the reaction from customers, that is really amazing,” one of Sherlock’s handlers says.
Following a quick introduction, the video cuts to Sherlock running aboard a plane where a flight attendant has found a left cellphone. After Sherlock gets a good whiff of the phone, the attendant stashes it in his blue harness for safe keeping. Sherlock then takes off through an Amsterdam Airport Schipol terminal in search of his target. Once he approaches a passenger, Sherlock’s handler retrieves the cellphone, to the woman’s joy.
“Personally I think he’s an asset to the company and he can really do something no one else can,” a KLM employee says in the video.
KLM launches Lost & Found service [KLM]
by Ashlee Kieler via Consumerist
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