The next time you get really steamed up over the loud party going on next door in the house your neighbor rents out on Airbnb, you’ll have a way to air your grievances directly with the company. The home-sharing business is launching a new tool next month that will allow people to file complaints and give other feedback about unruly renters.
The new feedback option was revealed by Yasuyuki Tanabe, the head of Airbnb in Japan, during a forum in Tokyo on Monday, reports Bloomberg.
“One of the most important issues facing the sharing economy is how the people choosing to take part in it co-exist with those that aren’t,” Tanabe said at the public forum. “Our first step in this direction is to give neighbors the opportunity to comment or complain.”
It’ll let neighbors enter comments in an online form. That feedback will then go to Airbnb’s customer-support team, which will then take any necessary actions. It’s unclear if the information will be released publicly or if the identities of neighbors will be disclosed
The tool will launch worldwide in the next few weeks, the company confirmed to The Verge.
“Most Airbnb hosts are sharing the home they live in and we give them tools they need to only welcome respectful travelers. If issues do arise, we work with our community to try and resolve them,” the spokesperson told The Verge. “In the next month we are planning to start offering a new feature on our website that will enable neighbors to register a complaint directly to our customer service team for follow up. We will have more details when we formally launch the product in the coming weeks.”
Airbnb to Let Neighbors Give Feedback on Hosts, `Party Houses’ [Bloomberg]
Airbnb is launching a new feature to let neighbors file complaints [The Verge]
by Mary Beth Quirk via Consumerist
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