You Can Now Rate And Review U.S. Government Services On Yelp

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The wait time to get customer support from the Internal Revenue Service is stretching on into infinity. The Transportation Security Administration agents at one particular airport checkpoint always seem to have it out for you. There’s one particular bathroom at Yellowstone National Park that is the best and everyone should know about it. Whatever your experience with U.S. government services, you can now review it on Yelp.

The country’s General Services Administration and Yelp announced a new Yelp section called Public Services and Government this week that invites taxpayers to rate public services and leave comments about what’s wrong, what’s working or what could be improved.

Though folks already might be in the habit of complaining about such services online, the GSA says it’ll help federal agencies be more attuned to complaints in real time, allowing reviewers to rate anything from bathrooms in national parks to the Social Security Administration’s customer service, and even local post offices.

“Adding customer satisfaction ratings and reviews to public services just got easier now that Yelp offers a terms of service for official government use,” the GSA said in a statement.

Unlike other sections on Yelp, the Public Services and Government section won’t have ads, “to prevent perceived endorsements,” the GSA notes.

“As this agreement is fully implemented in the weeks and months ahead, we’re excited to help the federal government more directly interact with and respond to the needs of citizens,” Yelp said in a statement.

(h/t Wall Street Journal)

by Mary Beth Quirk via Consumerist