Pandora emailed customers its new Terms of Service and Privacy policy this morning, which went into effect on June 30. The email is actually helpful in highlighting what some of those changes are, so customers don’t have to do as much digging as they might otherwise.
One bit that caught our eye is the section on how Pandora is allowed to contact customers. If you’ve ever provided your phone number to the service in the past, the Terms of Service says you’re giving the company permission to not only call you or text you, but potentially videoconference you — or any other method that hasn’t been invented yet.
“If you have provided us with your phone number, you hereby grant Pandora the authorization to contact you at that number through one or more means, including but not limited to text messages (i.e., SMS messages) or other similar notifications, phone calls, videoconferencing, or other audiovisual communication methods now known or hereafter devised, for a purpose that may include providing you with special offers or facilitating a call with an artist.”
Those who don’t want to find someone from Pandora one day popping in for a video chat, there’s currently no simple button to click to opt out. Instead, customers are directed to contact Pandora’s Listener Support and fill out an email form. If you’re a Pandora customer with a phone number on file, let us know how that process goes for you.
by Mary Beth Quirk via Consumerist
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