Discount stores have revived layaway in recent years, a service that helps customers spread out their holiday gift purchase payments over a few months, avoiding credit card use and keeping gifts stored away from sneaky family members. The system works for a lot of American families…except for when stores start new layaway plans, then decide to close before the holidays.
“It’s terribly wrong for them to not have anything in place to give us more time,” one customer with $1,000 worth of merchandise put on layaway for Christmas told TV station WDTN. “I asked them to transfer my layaway to another K-Mart. I would drive to another town.” Her payments for the items put on layaway will double thanks to the compressed timeline. Kmart has told her that if she can’t pay off the items, she’ll get a refund and Kmart will graciously not charge her a cancellation fee for the problem that they caused. She would have been happy to transfer her plan and her purchases to a different Kmart store, but no one at Kmart is able to make that happen.
WDTN contacted Kmart to ask whether they have any provisions in place for customers who have already started their holiday layaway plans at a store slated to close. The company hadn’t yet responded when they aired the story.
K-Mart closings mean upset layaway customers [WDTN]
by Laura Northrup via Consumerist
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