It’s one thing when Starbucks staffers mess up your name — hello, I’m “Marky Beth” — but getting a rude message is an entirely other matter. The Seattle coffee chain has apologized for one such incident, in which a customer received his grande white mocha with the words “Diabetes here I come” written on the cup.
The customer shared a photo of the message with Action News Jax on Facebook, saying that he was taken aback because both of his sisters have Type 1 diabetes.
He says he works near the shop and a fellow employee picked up the coffees for their staff, but his was the only one with an unusual message.
The customer added his own note on the same cup with a message for baristas and returned it, in the hopes that they won’t judge others.
“2 of my sisters are diabetic, so … not funny,” he wrote.
“Seeing and knowing the struggle my sisters went through by third, fourth grade, it definitely struck a nerve, and I didn’t just want to let it go,” said the customer.
The news station reached out to Starbucks corporate and received the below comment:
“We strive to provide an inclusive and positive experience for our customers, and we’re disappointed to learn of this incident. We are working directly with the customer to apologize for his experience, and with our partners (employees) to ensure this does not happen again.”
Man gets cup from St. Augustine Starbucks that says ‘DIABETES HERE I COME’ on label [Action News Jax]
by Mary Beth Quirk via Consumerist
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