E-commerce giant Amazon prides itself on being a customer-centric company, but in Amazon’s world, that generally means encouraging its shoppers and its third-party merchants to buy more services from Amazon as much as possible. That isn’t necessarily the worst thing for consumers, but it doesn’t mean that we get the cheapest prices, either.
ProPublica analyzed this data, and started by looking at the price and vendor displayed in the “buy box” on the right of an item’s page. While old hands at Amazon shopping know that more options for item condition and seller type are just a click away, a new shopper might not.
While items are ranked according to price and shipping total, there’s something misleading about this that longtime Amazon shoppers might not realize. Amazon and “Fulfilled by Amazon” merchants are always listed as having no shipping, even though that’s technically not true. Yes, it’s free if you’re a Prime member or have always simply waited to make a purchase until you hit the free shipping threshold.
Here’s a visual example. I once made a terrible mistake and bought an entire bag of dehydrated marshmallows, and Amazon keeps trying to get me to buy them again. If you look at the “buy box,” the default version of the item is 59 cents more expensive than the actual cheapest option.
There are two reasons why Amazon may have chosen this vendor to be the default one chosen for customers. First, the seller at that price is the official distributor of the item, and others listed on the site are resellers, something that the company warns about in its listing.
The other reason is that Amazon is getting a bigger cut of that particular sale. While Amazon itself doesn’t sell the marshmallows, the distributor does send them to Amazon’s warehouses for distribution, which is called Fulfilled by Amazon shipping. It means that Amazon takes a little bit of a bigger cut from that sale, depending on how many sales the vendor makes, total, and on the size of the item.
Amazon, for its part, said in a statement that while price is one factor in how it chooses which merchants to promote, it isn’t the only one. “Customers trust Amazon to have great prices, but that’s not all — vast selection, world-class customer service and fast, free delivery are critically important,” the company pointed out, and those are all factors in deciding who gets that top spot.
Amazon Says It Puts Customers First. But Its Pricing Algorithm Doesn’t. [ProPublica]
by Laura Northrup via Consumerist
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