Retailers are constantly attempting to one-up each other in services offered to customers. Recently that has meant introducing the quick delivery of products. Joining the likes of Amazon Now, Google Express, Best Buy, and Staples is PetSmart, you know, because you never know when you’ll unexpectedly run out of dog food.
PetSmart announced on Monday the launch of a revamped website, including the creation of same-day and scheduled delivery options aimed at improving the shopping experience for customers.
The new services, PetSmart says, were created in response to customer feedback.
“Our omnichannel strategy is aimed at giving pet parents options tailored to their needs and desires,” Eran Cohen, chief customer experience officer at PetSmart, said in a statement.
Both options are fulfilled through PetSmart’s physical stores and deliveries are handled through Deliv, which already works with other retailers including Best Buy, Kohl’s, and more. Same-day deliveries are placed online and fulfilled at physical stores.
It is unclear if there are restrictions on what can be delivered. For example, will the service bring customers several large bags of dog food and a kennel or are the deliveries specifically for small orders? We’ve reached out to PetSmart for clarification and will update this post when we hear back.
Additionally, while we couldn’t find the specific same-day delivery options for several address in Chicago (where the service is supposedly available), TechCrunch reports that the fee is $7.99 per order.
So far, same-day delivery is available in Los Angeles, Orange County, San Francisco, San Jose, Las Vegas, Atlanta, Miami, Seattle, and Chicago. PetSmart says it expects the option to expand to Dallas, Houston, Philadelphia, Boston, New York City, Yonkers, Northern New Jersey, and Washington, D.C. by mid-November.
Customers can also now choose to subscribe to frequent orders through an “auto-ship” function that provides deliveries every two and eight weeks. Customers who sign up for the subscription offer will receive a 5% discount and free shipping.
In addition to the new delivery options, TechCrunch reports that PetSmart now also allows customers ordering online to see if their local store has products in stock. Customers can also schedule grooming and boarding services through the retailer’s website.
by Ashlee Kieler via Consumerist
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