Your next Transatlantic flight could be quieter in the near future, as United Airlines seeks to silence hungry travelers’ rumbling stomachs with new free food options it’s offering in the economy cabin.
After returning free snacks to the economy-class menu earlier this year, United is throwing more complimentary food on the table for folks traveling between the U.S. and Europe, the Los Angeles Times reports.
Starting Wednesday, coach passengers on flights from the U.S. to Europe will get a complimentary pre-arrival snack — a warmed croissant, jam, and a yogurt cup — in addition to the free mid-flight snack they already receive.
If you’re heading from Europe to the U.S., you’ll now get a mid-flight snack in addition to the pre-arrival snack currently offered.
And if you’re coming all the way from the West Coast to Europe, you’ll also get a new complimentary small sandwich. Going back the other way? You’ll get a new “enhanced” mid-flight snack in addition to the pre-arrival sandwich already offered for free.
“We’re listening to our customers and making some changes based on their feedback,” a United Airlines spokesman told the LAT.
The new snack offerings are all part of United’s efforts to win back customers while revamping its business practices under new CEO Oscar Munoz, who returned to the job in March, a scant two months after undergoing heart transplant surgery.
“We’re refocusing on the big and little things that we know matter to our customers and shape how they feel about their travel experience,” Jimmy Samartzis, United’s vice president of food services and United Clubs, said back in December when the company announced the first round of new complimentary snacks.
United Airlines announces more free food [Los Angeles Times]
by Mary Beth Quirk via Consumerist
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