After successfully launching a Facebook messenger chatbot in the UK and Ireland that takes customers’ pizza orders, Domino’s is now making the feature available stateside.
Starting today, Domino’s says customers with a “Pizza Profile” on the chain’s website can place their orders via Messenger by communicating with a bot. Because at least pizza is a comfort when you think about how artificial intelligence will one day vanquish the human race, right?
Customers can place and track their orders by clicking the message button on Domino’s Facebook page or by searching for Domion’s within the Messenger app. If you don’t feel like using your words, you can also just send a pizza emoji to get the ball rolling.
“We know that customers spend a great deal of time messaging, so we knew the next place we needed to add ordering was via Messenger,” said Dennis Maloney, Domino’s vice president and chief digital officer, in a statement. “Messenger allows customers to order conversationally with the help of Domino’s bot. We hope this new option will continue to make ordering as simple and as convenient as possible.”
Domino’s customers aready have the ability to order with a Tweeted pizza emoji, by asking Alexa, and via a zero-click ordering app.
Domino’s isn’t alone in pizza bot land, however: earlier this summer Pizza Hut announced it had hired its own chatbot to take orders on Facebook Messenger as well as Twitter. A company spokesman confirmed to Consumerist that the bot had rolled out to “select locations” already and will go nationwide Oct. 3.
by Mary Beth Quirk via Consumerist
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