As part of its ongoing End Robocalls campaign, CU lugged its boxes and boxes of petition pages to the front door of CenturyLink’s office in Phoenix, one of the company’s largest markets, on Tuesday.
“What we wanted to do is deliver a petition from over half a million people, calling on CenturyLink to provide customers with free and effective tools to end robocalls,” explained Tim Marvin, who has headed up the anti-robocall campaign for CU.
“My husband and I are retired, so when we start getting calls at eight in the morning it’s very disruptive,” said Susan, a CenturyLink customer who was on hand for the petition delivery. “My mother is 100 years old, and she gets the same call every day. She’s tried and tried to get them to stop, but they won’t.”
“Everyone gets robocalled,” said Marvin, pointing out that the Federal Trade Commission alone received
more than 3.5 million complaints about these calls last year — and those are just the consumers who take the time to file a grievance with regulators.
While the Do Not Call list and strict FCC rules prohibit many unwanted autodialed and/or pre-recorded calls, many robocallers are scammers who don’t care if they violate the rules.
There are a number of options available to telecom companies to help consumers cut down on these phony phone calls, but the telecom industry has been dragging its feet in offering them. A frequently given explanation for the inaction is a concern that any sort of phone number blacklist may result in the occasional legitimate call being blocked.
So instead, telephone companies have left it for the customer to use some third party device or service to moderate suspicious calls.
“The onus right now is on the consumer to navigate these complex problems,” explained CU’s Delara Derakhshani at a recent panel discussion on the issue. “The options are limited in their capability to block calls and they cost money. Consumers are being forced to pay for tools to block calls they shouldn’t be receiving in the first place.”
Marvin said this isn’t about making call-blocking mandatory, but about giving consumers a simple option to rid themselves of these likely illegal nuisance calls.
“What we want CenturyLink to do is start to provide some relief to that annoyance,” he explained outside the telecom company’s office. “CenturyLink has the technology and the ability to give people free and effective tools to block these robocalls before they even get to their houses.”
“I think it’s an invasion of our privacy,” said CL customer Susan, “and if CenturyLink has a way to stop them, I think they should.”
This is the second petition delivery for CU in recent weeks. The End Robocalls team knocked on the door of Verizon’s D.C. office a few weeks back, where the company agreed to sit down with CU to discuss the problem. The folks at AT&T HQ can expect to hear from consumers about robocalls in the coming weeks.
by Chris Morran via Consumerist
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