Simon Properties introduced a new set-up that deviates from the usual snowy evergreens and cozy decor of Santa’s abode in six malls (out of the 200 it owns) that seriously grumped out some customers: the display included fake glaciers, artificial snow banks… and no Christmas tree, reports LoHud.com. That, along with interactive flat screens and a light show had shoppers complaining.
“It was our intention to experiment with delivering a modern interactive experience for the family,” said Simon Malls president David Contis.
The reaction wasn’t so great — shoppers threatened to boycott the mall and deluged Simon Malls with complaints on social media, demanding Santa’s hangout be restored to its traditional Christmas theme. It worked.
“After listening to customer feedback, we immediately decided to remove and replace them with traditional décor, including Christmas trees, and hope our customers will join us in celebrating the Christmas season,” said Contis.
Futuristic Santa display has shoppers saying bah humbug [LoHud.com]
by Mary Beth Quirk via Consumerist
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