In a letter [PDF] to the CEOs of AT&T, Sprint, T-Mobile, Verizon, and CenturyLink, the 45 AGs say that while they are busy prosecuting telemarketers that make obnoxious prerecorded calls, “The better solution is to stop intrusive calls before they ever reach the consumer.”
The telecom industry had previously cited potential legal and regulatory roadblocks to instituting call-blocking technologies, but in June, the FCC clarified for phone companies that federal rules do not prohibit service providers from offering optional services that block unwanted calls.
With that cleared up, the attorneys general ask these telecom titans to “take full advantage of the opportunity provided by the rule clarification” and “offer call-blocking technology to your consumers.”
“This clarification by the FCC should remove any doubt about your legal authority to empower consumers by providing call-blocking technology to help stop robocalls, scam text messages and unwanted telemarketing calls,” reads the letter, signed by the attorney general for every state except Arizona, Louisiana, Massachusetts, New Jersey, Oklahoma, and Texas.
“Every year, our offices are flooded with consumer complaints pleading for a solution to stop intrusive robocalls,” concludes the letter. “Your organizations are now poised to offer your customers the help they need. We urge you to act without delay.”
by Chris Morran via Consumerist
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