Time Warner Cable Says It’s Resolved Outages That Kept Midwestern Customers From Shopping On Cyber Monday

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The time has come — you’re off work, your computer is all fired up and ready to deliver those Cyber Monday online shopping deals… or at least, you thought it was, but it won’t connect to the internet. No deals for you. That’s the experience many Time Warner Cable customers had last night, with many in the Midwest reporting widespread outages.

TWC says it’s resolved the disruptions that kept internet customers in Wisconsin, Ohio and Kentucky from taking advantage of Cyber Monday sales last night.

DownDetector.com noted outages affecting Green Bay, Milwaukee, Detroit, Cleveland, Columbus, Cincinnati, Louisville and Lexington (h/t USA Today). Customers on social media made the issue known:

Midwest "shafted" on Cyber Monday. Thanks #TWC you're lucky my internet is down or I'd leave a negative review. http://pic.twitter.com/b2ipUJNGUj

— Colin Dewey (@jstdeweyit77) December 1, 2015

Time Warner Cable is the best. Cyber Monday? Internet goes down all over Ohio. You guys are clutch.

— Michael Kent (@michaelkent) December 1, 2015

Was going to pay my Time Warner bill, but I can't get on the Internet… #timewarneroutage #timewarnercable

— Brittany Neeley (@ishouldnthave) December 1, 2015

#TWC update, the cable company told me they would send a guy out and I need to be home between the hours of 1:00 PM and 2017.

— Tones (@ShinSooTones) December 1, 2015

TWC acknowledged the outages earlier in the evening, telling customers on Twitter that the company was working on the problem.

We are working to resolve the internet issues in the Midwest as quickly as we can. Thank you for your patience. ^TK

— TWC Help (@TWC_Help) December 1, 2015

By later in the evening, a spokesperson said the issues had been resolved.

“[S]ome customers in Ohio, Wisconsin and Kentucky experienced intermittent Internet connection issues,” said a company spokesperson (via CNNMoney [warning: link has video that autoplays]). She added that the issue was resolved later on Monday night.

Time Warner customers weren’t the only ones having trouble on Cyber Monday: Target.com crashed yesterday morning, with shoppers reporting that they had trouble getting onto the site to shop throughout the day. A spokesperson for the company apologized for the inconvenience on Monday, “we appreciate their patience, and encourage them to try again in a few minutes by refreshing their browser.”

by Mary Beth Quirk via Consumerist