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Friday, November 4, 2016

Ride-Hailing Services Are Legal And Regulated In Pennsylvania: Now What?

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Ride-hailing apps, or transportation network companies (TNCs), have been in sort of a legal gray area in some parts of Pennyslvania, but as of today, hailing a ride will be completely legal. Earlier today, the governor of Pennsylvania signed legislation that regulates the services. Like all laws, it’s imperfect, and stakeholders including taxi drivers and people with disabilities have complaints about it.

The objection of disability activists are probably the easiest to understand for non-bureaucrats: the law requires the ride-hailing services (Uber, Lyft, and any competitors that enter the market) to have 70 wheelchair-accessible vehicles collectively.

That’s nice in theory, but who is going to coordinate that between multiple companies where the drivers own their own vehicles? Will the companies pool their resources and set up a depot of accessible vans?

Other changes that are part of the law are mandatory vehicle inspections and background checks, and an undetermined amount of money must go from every ride to the public schools in Philadelphia.

Gov. Wolf makes Uber, Lyft legal, but calls for driver protections remain [Philadelphia Business Journal]


by Laura Northrup via Consumerist

Apple Cuts Dongle Prices After Users Complain About New MacBook’s Port Shortage

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Apple wants to bring its MacBook Pro users into the future, and has done so by eliminating every port on the latest version of the computer except for two USB-C ports. The problem? Most of the peripherals on the market aren’t USB-C, so that means users will have to travel with a fistful of hubs and dongles. Responding to their complaints, Apple has lowered the price of the dongles that customers will need to plug in all of their other stuff.

As users of some smaller Chromebooks and last year’s non-pro MacBooks can tell you, having only one USB-C port to work with is inconvenient, since it’s used both for charging and for plugging things in to the computer.

The new MacBook Pro at leasts adds a second port, but that still leaves customers shopping for dongles to plug in things like displays, external hard drives, and even iPhones. Nope, even iPhones don’t come with USB-C cables, and users may mistrust third-party vendors after problems in the market for this type of cable earlier this year.

Apparently listening to criticism, Apple has cut prices on some of the adapters that MacBook users will need: CNN reports (warning: auto-play video at that link) that a simple standard USB to USB-C adapter will be sold at less than half price (marked down to $9 from $19) for the rest of the year, and a dongle that converts from USB-C to the previous Thunderbolt standard for external displays went from $49 to $29.

Apple cuts prices on dongles after complaints [CNN]


by Laura Northrup via Consumerist

Guy Makes Alexa Speak Through A Robotic Singing Fish Just Because He Can

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Sure, you can have Amazon’s digital assistant Alexa speak to you through an Echo, but why not have it respond to commands from the mouth of a wall-mounted singing fish?

Developer Brian Kane hacked Alexa to speak through the mouth of Billy Big Mouth Bass, a singing, robotic fish, the kind usually seen mounted on the wall of a gas station store or your uncle’s basement man cave. Because that’s not the kind of thing you keep to yourself, he posted the delightful/terrifying results on Facebook, titling it simply, “the future.”

Though we don’t know exactly how he accomplished such a feat, The Verge notes that it’s likely related to the Alexa API, which was opened in April and allows developers to embed the assistant in third-party hardware. Who’s to say that third-party hardware can’t be a robotic singing fish? No one.

It’s unlikely that Alexa will start crooning “Don’t Worry, Be Happy” when the fish’s motion sensor is activated, however, as The Verge notes that Billy doesn’t have a built-in microphone, so there must be an offboard mic elsewhere.


by Mary Beth Quirk via Consumerist

Lawmakers: Wells Fargo Employee Files Show Bank Knew Of Fake Account Fiasco

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Under federal law, when brokers or other registered representatives leave a position with a banking institution, that company is required to notify the Financial Industry Regulator Authority (Firna) with a form that includes a field that describes why the worker was leaving. It’s those filings that lawmakers are pointing to now, claiming that Wells Fargo knew well in advance that its employees were taking part in the now infamous fake account fiasco. 

Senators Elizabeth Warran (MA), Ron Wyden (OR), and Robert Menendez (NJ) sent a letter [PDF] to Wells Fargo’s new CEO Timothy Sloan claiming that the forms, known as a “U5,” show the bank had “ample information about the scope of fraudulent sales practices” long before the bank agreed to pay $185 million to resolve allegations that employees opened and closed more than two million fraudulent accounts.

The senators obtained the information by asking Firna for data on the company’s forms submitted between 2011 and 2015. This timeframe contained forms for the 5,300 employees that Wells Fargo said were fired as part of the fake account fiasco.

A Form U5 contains eight separate sections, including information on the reason for an employee’s termination and details on any related internal review, regulatory action, customer complaint, or criminal investigation.

According to Firna, slightly more than 600 of the 5,300 terminated employees had Form U5s filed. Of those forms, 207 were “specifically terminated for issues that fall within the scope of the (Consumer Financial Protection Bureau) order.”

As for the remaining 400 Firna-registered employees it was unclear if a U5 was filed at all or if it contained other reasons for the employee leaving.

Wells Fargo’s forms, according to the senators, don’t just show that Wells Fargo knew about the fraudulent activities, but that it may have used that information against employees who attempted to bring the issues to light.

“In addition,” the letter continued, “public reports indicate that Wells Fargo may have filed inaccurate or incomplete Form U5s for fired employees and that the bank may have done so to retaliate against whistleblowers. If this is the case, then it would appear that Wells Fargo concealed key information from regulators.”

A negative comment on an employee’s U5 form can make it impossible to find another job in the banking industry, the senators say.

Additionally, the lawmakers’ investigation found that Wells Fargo’s may have filed incomplete or inaccurate U5 reports for many fired employees. Specifically, the senators believe that in an unknown number of these cases, Wells Fargo may have filed U5s that did not reflect that employees were terminated for failing to meet the company’s strict sales goals.

“If Wells Fargo did not report all appropriate information on all relevant employees who were fired for misconduct – or misreported information to FINRA on employees who were fired for reporting illegal activities – then the bank may have deprived FINRA and other regulators of information that could have allowed them to uncover and stop the illegal activity at Wells Fargo well before the September 2016 CFPB settlement,” the senators wrote.

The letter asks Sloan to answer a slew of questions about the filings, including what process the company follows to file the forms and whether the company has conducted any review of the U5 forms.

A spokesperson for Wells Fargo tells the New York Times that it doesn’t tolerate retaliation.

“As we already said in two congressional hearings, Wells Fargo has been working for years to stop wrongful sales practices behavior,” a spokesperson said. “We acknowledge we could have acted sooner and more aggressively.”

[via The New York Times]


by Ashlee Kieler via Consumerist

Boost Mobile Experiments With Not Giving Away Phones, Quickly Retreats

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Giving new customers an inexpensive phone for free, or a credit toward a pricier phone isn’t a big deal, right? Boost Mobile apparently didn’t realize what kind of effect it would have on their customers when it got rid of free phones. The experiment only lasted for two months.

Free phones disappeared on Sept. 1, and Fierce Wireless speculates that the goal of the change may have been to create a new money-saving norm in the market, with competing prepaid carriers dropping their free phones, too.

That didn’t happen: instead, competitors kept the free phones flowing, and Boost had to reverse its decision before the holiday shopping season began.

According to Fierce Wireless, Wave7, a research firm in the mobile industry, observed that the carrier’s “reform of ending instant free phones for porting customers was a journey – sort of like the Hindenburg.” That’s harsh.

Harsh, but Sprint may not have had a choice after discovering that it was down by 427,000 net users in its prepaid divisions, Boost and Virgin Mobile. While users are always switching carriers for some reason or other, losing that many customers cumulatively is a bad sign, and not keeping up with competitors’ phone promotions will probably hurt its numbers in the last quarter of the year even more.

Boost reinstates phone giveaway after Sprint bleeds prepaid users [Fierce Wireless]


by Laura Northrup via Consumerist

Facebook’s Out Of Ad Space On Facebook, So It Wants To Put Ads On Your TV

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First Facebook took over your web experience. Then it took over your phone. And now, more than a decade after the internet’s second-biggest advertising company (Google’s first) launched infamously in a Harvard dorm room, Facebook is all set to start delivering video ads on a whole new platform next week: your TV.

For the trial program, Facebook is partnering with A+E and Tubi TV to deliver ads accompanying videos displayed on those apps, when you watch them on your TV via a device like a Roku or Apple TV, Recode reports.

Facebook’s still not 100% sure exactly how this is going to work in the long run; details like the ideal ad length and preferred format haven’t been ironed out yet, Recode writes. But the general plan is there: using the Audience Network ad platform it developed a few years back, Facebook can attach ads to over the top video apps the same way it does to websites.

And now you may be thinking: but why? After all, in its most recent quarterly results (PDF), Facebook reported revenue of $18.8 billion in the year to date, of which $18.3 billion — about 97% — came from advertising. And isn’t TV on the way out?

Well, yes and no. As much as Facebook dominates in online advertising, there’s still big money to be had in television. Granted, not all TV spots are as lucrative as Super Bowl ads — for which CBS this year charged up to $5 million per 30-second spot — but they’re still work big money, even as they lose ground to digital.

At the end of 2015, a major analytics firm estimated that TV accounted for about 38.4% of the total ad market in 2015, and would continue to be around 38% of the market in 2016. That total ad market is worth more than $500 billion, so by that estimate the total TV slice works out to more than $190 billion — cash any mega-corporation would love to get its hands on.

There are many companies that could put ads on internet-delivered TV streams, of course. What Facebook brings is the promise of its hyper-targeted, personalized — and therefore, theoretically more effective — ad machine. Even if the device you’re using to stream media doesn’t have a Facebook app on it, big blue can still match you to an existing profile using other data. In this case, for now, it’s the IP address of the streaming device, which will be matched against Facebook accounts logging in from the same place. Doing so might not get you exactly — it could get your spouse, roommate, kid, or the neighbor leeching off your wifi — but it’s much closer still than standard TV advertising.

Another reason Facebook is targeting your TV? Facebook itself is just plain running out of room. It’s devoted as high a percentage of its screen real estate, both mobile and desktop, to advertising as it can and still have the user have a decent experience, the company CFO explained in this week’s investor call. Its revenue generation and ad sales capability won’t drop, but it is unlikely to keep growing as fast as it has been, just for that reason alone.


by Kate Cox via Consumerist

Lawsuit Claims Leaky Glade Air Fresheners Can Burn Through Car Dashboards

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Another week, another lawsuit over allegedly defective fragrance products doing damage to vehicles: some consumers who bought Glade air fresheners for their cars say the items ended up leaking all over the place, and in some cases, burning holes through car dashboards.

A new federal class action accuses S.C. Johnson & Son and Kraco Enterprises, the makers of Glade Auto Scented Oil Automotive Air Freshener of knowing that the products could do serious damage and yet, sold them anyway, Courthouse News reports.

The plaintiff says he purchased an air freshener in September and clipped it to his dashboard air vent, as the directions indicated: the device is supposed to work with your car’s vents to disperse a pleasant scent around the vehicle. Oil and “other substances” started leaking out, the customer alleges, burning a hole in the dash under the vent.

The complaint claims the makers have been aware of the issue for some time but kept it from the public, and refused to reimburse customers for damages.

The product is no longer on Glade’s website, but it still for sale online elsewhere, Courthouse News notes. One Amazon review of a refill for the product gave it a one-star rating, saying that oil leaked from it and damaged her daughter’s car.

“I quickly realized that what had happened was that the oil in the plug-in had somehow gotten all over the controls and left this very hard build up that actually ate through the shiny finish,” the review reads. “She’d moved it to the other vent and when I pulled it off, there was a hard build up that’s absolutely impenetrable underneath exactly where the glass bottle was resting.”

The lawsuit is seeking class certification, restitution, and punitive damages for consumer law violations, unfair competition, false advertising, unfair trade, common law fraud, breach of warranty, breach of faith, and negligent misrepresentation.

Air Freshener Ruins Dashboards, Class Claims [Courthouse News]


by Mary Beth Quirk via Consumerist

Fourth Child’s Death Linked To Recalled IKEA Dressers

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Federal safety regulators have confirmed a fourth death linked to nearly 29 million recalled top-heavy Malm dressers and chests sold by IKEA. 

The Consumer Product Safety Commission announced Friday that it had notified and provided IKEA with a fourth report of a fatality tied to the furniture.

According to the CPSC’s updated notice, the death occurred in Sept. 2011 when a two-year-old boy from Woodbridge, VA, died after an unanchored MALM 3-drawer chest tipped over, and trapped the child between the dresser drawers.

In addition to the four deaths, IKEA received reports of 41 tip-over incidents involving the MALM chests and dressers, resulting in 17 injuries to children between the ages of 19 months and 10 years old.

Safety regulators have identified at least three deaths related to non-Malm IKEA dressers. Friday’s announcement brings the total deaths related to the recalled dressers to seven.

Back in June, IKEA and the CPSC announced a full recall of Malm dressers and chests — along with a variety of other non-Malm items — that don’t comply with industry anti-tipping standards.

The recall came after IKEA offered repair kits and wall anchors to customers as part of a repair-initiative that just wasn’t getting the job done, as evidenced by the deaths of several small children.

As part of the June recall, IKEA agreed to come to consumers’ homes to take away old dressers and hand out refunds to replace the pieces of furniture. Additionally, if a customer wanted to keep the dressers, IKEA said it would send a crew out to ensure that the piece is anchored to the wall properly.

Refunds for the dressers were to work one of three ways: A full refund would be issued if the chest or dresser was manufactured between Jan. 1, 2002 and June 28, 2016; a store credit for 50% of the original purchase price if the product was manufactured before Jan. 2002; or a $50 store credit if the date stamp is unidentifiable.

Customers could take IKEA up on its offer by calling the retailer at a dedicated hotline or email the company.

While it’s understandable that reaching IKEA about the recall would be difficult right out of the gate, some customers said in September that they were still waiting for action after contacting the company multiple times.


by Ashlee Kieler via Consumerist

Do Not Call 9-1-1 With A Fake Emergency Just Because You’re Locked Out Of Your Hotel Room

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Over the years, we’ve heard of many people abusing the 9-1-1 system in order to get help with mundane, non-emergency things like Pokemon Go or screwed up fast food orders. Here’s another one: if you’re locked out of your hotel room, don’t call 9-1-1 and say your daughter is choking.

A Florida man found himself in jail after police say he called 9-1-1 in Fort Myers asking for an ambulance for his four-year-old daughter, who he claimed was choking on candy and alone, reports WPTV. The dispatcher asked if his daughter was breathing, and he said he didn’t know because he was locked out of the hotel room and there wasn’t anyone available to help him get back into his room.

But when the fire department, paramedics, and police officers showed up with emergency lights flashing and sirens blaring, they found the man wasn’t waiting for them outside of the room number he’d given, and they couldn’t hear anything inside the room.

According to the police report, the man then came around a corner and said “all of this” wasn’t necessary — meaning, the array of emergency responders he’d summoned with his 9-1-1.

Deputies asked about the child that was supposedly choking, at which point the man said he’d made up that story because he just wanted to get back into his room.

After determining that there was no emergency, and no sign of a child in the man’s room, he was arrested for misuse of the 911 system.

Florida man calls 911 to get back in hotel room, lies about emergency [WPTV.com]


by Mary Beth Quirk via Consumerist

Uber Settles Lawsuit Brought By Two Passengers Who Accused Drivers Of Sexual Assault

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Six months after a judge rejected Uber’s claim that it wasn’t responsible for its drivers’ actions after they turned the ride-hailing service app off, the company has settled with two passengers who sued it for hiring drivers who sexually assaulted them. The court didn’t reveal the terms of the settlement.

When a driver is an independent contractor, is the service that employs them responsible, especially if the driver has turned off the app and is technically off the clock?

In these cases, the drivers met their victims through the platform. Uber advertised the thoroughness of its background checks on prospective drivers, but apparently was not thorough enough. The judge decided that Uber should be responsible for its drivers’ actions, though that decision did not affect the ongoing question of whether the drivers should be considered employees.

This lawsuit combined cases from South Carolina and Massachusetts, and what both had in common is the drivers slipped through cracks in Uber’s background check system.

One was a recent immigrant to the United States whose criminal record from his country of origin wasn’t available, and the other had a twelve-year-old domestic violence charge on his record, while Uber’s background checks only go back seven years.

Elsewhere in the world, Uber also settled a similar lawsuit filed by a victim of an alleged driver assault in New Delhi, India more than a year ago.

Uber Settles Lawsuit Over Driver Sexual Assault Claims [Bloomberg Technology]


by Laura Northrup via Consumerist

Report: Takata Could File Bankruptcy Of U.S. Assets, But It Won’t Happen Soon

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Weeks after Japanese parts maker Takata reportedly began mulling the idea of restructuring through a sale that could include a bankruptcy filing amid the prospect of being saddled with billions of dollars in costs the company faces linked to its massive shrapnel-shooting airbag debacle, we’re learning more about what exactly the bankruptcy prospect means. 

Reuters, citing sources close to the matter, reports that a bankruptcy option would be focused on the company’s Michigan-based assets, which account for half of Takata’s sales.

While a Takata-appointed steering committee has retained investment bank Lazard Ltd as an advisor to oversee its process, any kind of filing isn’t imminent.

The prospect of a bankruptcy filing has lingered over Takata since the costs related to its massive airbag recall began to mount. The company is facing billions of dollars in losses related to fines, penalties, repair costs, and other expenses.

“Our preference would be to restructure debts through an out-of-court settlement with creditors,” Takata CFO Yoichiro Nomura told reporters at a recent briefing. “This has been our position since the start, and has not changed.”

Still, Nomura said the company is open to all options, including a sale.

Last month, it was reported that five companies have offered initial investments of $1 billion to $2 billion each to buy the troubled airbag maker. Each of those offers contains some sort of mention of a proposed bankruptcy.

Those reports spurred concerns from lawmakers about how millions of vehicles would be fixed or who would foot the bill.

Senators Edward Markey (MA) and Richard Blumenthal (CT) teamed up to express their concerns in a letter to NHTSA, writing that any bankruptcy or restructuring may “not occur in a manner that prioritizes Takata’s ability to design and deploy safe replacements for the defective airbags over the short-term financial interests of any potential investor or buyer.”

The lawmakers called on the National Highway Traffic Safety Administration to use its authority in bankruptcy proceedings in order to uphold settlements and consent decrees.

Takata mulls bankruptcy for U.S. unit, filing will take time: source [Reuters]


by Ashlee Kieler via Consumerist

McDonald’s Suing Florence For $20M After City Says No To Location Near Famed Cathedral

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When you think of historic landmarks and centuries-old architecture, do you picture the Golden Arches gleaming nearby? If not, then you agree with the city of Florence, Italy, which recently put the kibosh on McDonald’s plans for a new location near its famed Duomo cathedral. The fast food giant has filed a $20 million lawsuit in response.

Florence officials want to keep the area around the famed cathedral beautiful, and a McDonald’s location figure into that plan, The Wall Street Journal reports.

Back in January, the city issued new licensing rules aimed at stemming the tide of markets, eateries, and convenience stores popping up to serve tourists in the city. These rules tend to favor food establishments that offer Italian food, the WSJ notes, while other businesses have to fulfill a strict list of criteria before they can get approval to sell food in the historic center of Florence.

McDonald’s first sought permission to open its 10th restaurant in the city near the Duomo in the spring prompted protests and petitions against the idea. In response, McDonald’s came up with a plan to appease naysayers: waiters would serve customers at tables, and the company promised to source 80% of its ingredients locally.

Despite those efforts, city officials gave McDonald’s plans a failing grade, prompting the Golden Arches to hit back and file an €18-million ($19.8-million) lawsuit against the city, calling the official response, “a manifest injustice.”

“We completely agree that the cultural and artistic heritage and the Italian historical town centers have to be protected,” McDonald’s said in a statement. “But we cannot accept discriminatory regulations that damage the freedom of private initiative without helping anyone.”

The city isn’t budging over its new rules, however.

“It’s a not a blanket rejection of McDonald’s,” Giovanni Bettarini, Florence’s deputy head of tourism and economic development told the WSJ. “It’s just a rejection of that specific project.”

Unhappy Meal: McDonald’s Battles to Bring Golden Arches to Heart of Florence [The Wall Street Journal]


by Mary Beth Quirk via Consumerist

DirectBuy Wants Everyone To Know Its Business Model Is Less Terrible Now

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Yesterday, we shared the news that DirectBuy, a company often featured on this very site for its anti-consumer practices, had filed for bankruptcy protection. However, the company wants to make sure that you know something: it has been making changes to become less terrible, including monthly fees instead of multi-year contracts.

We’ve written in the past about the stores’ policies not allowing people to even browse on their own, customers stuck with memberships after their local stores close, and even newly minted members who can’t actually buy anything.

IF you’ve wondered why you haven’t heard much about DirectBuy for the last few years until now, we learned that new management came in in 2013, changing the business model from a franchised one to ne of direct ownership and encouraging members to come back more often than every few years.

Memberships now can cost as little as $40/month, billed monthly instead of all at once, and the company claims to have a 78% retention rate. Instead of in-person sales of memberships at local stores, the chain now seems to be focusing on serving customers online and not on taking hours to make hard sells to prospective members.


by Laura Northrup via Consumerist

Mrs. Fields, Interbake Duking It Out In Court Over Cookie Deal Gone Bad

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Like any good thriller, the story of cookie biggies Mrs. Fields and Interbake Foods is full of alleged deceit, theft, and betrayal. Now the two companies are headed to the courtroom to air their grievances over a relationship that crumbled like stale cookies. 

Bloomberg reports that Mrs. Fields and Interbake are set to go to trial to hash out who is at fault for a five-year distribution contract that ended two years early.

The deal, which required Interbake to reach targets for retail sales of cookies until Dec. 2017, ended in April when Interbake walked away, accusing its partner of manipulating sales figures and failing to promote the brand.

Conversely, Mrs. Fields claimed that Interbake failed to meet it sales goals, an accusation the company denies.

Shortly after the breakup took place in April, Mrs. Fields filed a lawsuit seeking tens of millions of dollars from Interbake, claiming the company sabotaged the deal as a way to steal customers and recipes from Mrs. Fields.

The company claims that Interbake cooked up a “covert plan” to adversely affect the deal and “convert Mrs. Fields’ assets, including shelf space, goodwill with retailers and even recipes for its own benefit.”

Those accusation apparently stem from Interbake’s previous attempt to purchase Mrs. Fields.

“Interbake repeatedly sought to purchase the brand beginning shortly after signing the license agreement,” Mrs. Fields’ lawyers told Bloomberg, noting that after the company turned down the offer, Interbake began to signal it would ditch its deal with Mrs. Fields.

For its part, Interbake accuses Mrs. Fields of lying about who many cookies Interbake could expect to sell in grocery and conveinence stores, Bloomberg reports, citing court filings.

“Mrs. Fields filed this lawsuit seeking to make Interbake the scapegoat for its own faults,” Interbake said in court documents.

The judge overseeing the case has ordered the two companies to continue working together until he rules.

Mrs. Fields Turns Up the Heat in Interbake Battle Over Cookies [Bloomberg]


by Ashlee Kieler via Consumerist

Popeyes Customer Dropping Lawsuit Over Lack Of Knife With Fried Chicken Order

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Well, that was quick: only a few days after filing a lawsuit against Popeyes claiming that the lack of a knife in his order caused him to choke on his fried chicken, a Mississippi lawyers is dropping his complaint.

Citing “extreme comments” aimed at his family, the attorney behind the lawsuit has decided not to go forward with his suit, the Sun Herald reports.

“I continue to believe that the facts demonstrate an unsafe condition to the public that could easily be solved by the responsible parties at very little cost,” he said in statement. “I am hopeful that my filing of the court proceeding results in such remedial actions. However, due to extreme comments directed to me and my family, I have determined not to pursue this matter further.”

He blamed Popeyes for a choking incident he suffered after only receiving a spork with his drive-thru order of chicken, rice and beans, and a biscuit in November 2015, and sought reimbursement for medical expenses as well as pain and suffering. He also wanted a judge to order Popeyes and its franchisees to start putting plastic knives in drive-thru orders.

Attorney who choked on chicken withdraws lawsuit [Sun Herald]


by Mary Beth Quirk via Consumerist

Samsung Banning Galaxy Note 7 Devices From Connecting To Networks In New Zealand

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If you haven’t already turned in your potentially explosive, recalled Samsung Galaxy Note 7, now is the time: Samsung plans to disconnect the phones from cellular networks — at least in New Zealand. 

While New Zealand certainly isn’t the U.S., the move signals Samsung’s desire to ensure that owners of the recalled smartphones can’t simply just hang onto them, Mashable reports.

Samsung Electronics America did not return comment on whether the move will be extended to other countries.

According to a notice posted on Samsung’s New Zealand website, starting on Nov. 18 phones will not be able to “make calls, use data, or send SMS messages.”

The phones, however, will still be able to connect to networks in other countries and connect to WiFi networks. They will still also be able to act as cameras and music players, meaning customers might not actually stop using them altogether.

Customers will be notified of the change directly by Samsung before the disconnection occurs.

The idea of disconnecting the phones from wireless networks was first floated last month. However, former executive director of the Consumer Product Safety Commission, Pamela Gilbert, expressed concern over the possibility.

“It’s a terrible idea because people really do need to use their phones,” she told our sibling publication Consumer Reports. “You don’t want to turn off people to the recall system.”

Still, the recall of the Galaxy Note 7 hasn’t exactly been quiet, making it surprising if anyone connected enough to own a smartphone didn’t now about the recall, but some people are defiantly refusing to relinquish their phones, preferring to play the odds.

Samsung Note7 phones won’t connect to New Zealand cell networks [Mashable]


by Ashlee Kieler via Consumerist

Everyone Relax: Avocado Prices Are Expected To Drop Soon

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If you’ve been hoarding avocados, stop. First of all because what are you going to do with them once they’re ripe, and also because last month’s shortage is apparently over.

The New York Post notes that one reason for the shortage has now been resolved — a growers’ strike in Mexico — which means people should start seeing lower prices soon.

For example, at Fresh & Co., Chief Executive George Tenedios said the company paid $72 for a case of 48 avocados that last month cost $100.

“Avocados are flowing freely and abundantly into this country,” Emiliano Escobedo, executive director of the Hass Avocado Board, told the Post.

That being said, increasing demand for avocados mean prices will decline but won’t drop to traditional levels. Tenedios notes as well that although the shortage is over, the avocados his company is getting aren’t quite soft.

“We are getting product that needs four or five days to ripen,” he said.

Prices should continue to stabilize if the U.S. Department of Agriculture’s proposal to import avocados from Colombia goes forward.

Avocado prices will drop after costly October shortage [New York Post]


by Mary Beth Quirk via Consumerist

You Can (Finally) Use The Netflix App On Your Comcast Cable Box

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The years of enmity, it seems, are well and truly behind us. Comcast and Netflix have decided that from here on out, they are two great tastes that taste great together, and they’re (finally) taking the deal that puts Netflix content on your Comcast cable box nationwide.

The two companies announced the deal back in July, but without any hint about when the integration would take place and become available to most customers. Netflix became available on the X1 in a beta test for a while in some limited markets in recent months, but still with no public announcement about when the plan would go big.

Well, now it’s public announcement time. Both companies announced today in a joint press release that next week, Netflix will be fully integrated into the X1.

It’s not just going to be an app you can run on your cable box, although it is that still; instead, it’s a full integration as with any other premium channel. If you use your X1’s search function to look for a certain actor, movie, or TV show, you’ll see results not just from the channels you subscribe to, premium networks Comcast carries, and Xfinity On Demand, but also you’ll see Netflix results show up.

It’s a win for both, basically: Comcast gets to keep viewers who want to watch Stranger Things in its ecosystem, and Netflix potentially gets access to more (older) customers who are still gun-shy with streaming-only services. It’s not just the programming that’s integrated, either. Customers who do not have an existing Netflix account can sign up for one directly through the X1, and have Netflix appear as a line-item on their Comcast bill rather than as an independent service.

The partnership a big step for the two, which have spent much of the past few years taking regular, public swipes at one another. In 2014, Comcast was letting Netflix traffic bottleneck so badly that eventually, to keep customers happy, Netflix had to pay up to get access to the bandwidth it needed. (And indeed, three months after entering a paid peering deal, Netflix service had fully rebounded for Comcast customers.)

Also in 2014, Netflix was one of the biggest critics of Comcast’s now-failed attempt to buy Time Warner Cable, claiming that Comcast’s record of past behavior showed that if the company got any bigger, it would have both the ability and the incentive to harm both edge providers (internet-based companies like Netflix) and consumers.

Even as recently as last year, Comcast executive mouthpiece David Cohen remarked that “Netflix is the ultimate frenemy,” adding that it had come to prominence due to a “self-inflicted wound; We have made video too expensive.”

With Netflix increasingly focusing on original programming and content, and dumping its back catalog library of other companies’ TV and movies, it’s able to tip that “frenemy” balance with Comcast more to the “friend” side. The more Netflix focuses on original, exclusive content, the more it becomes just another premium network like HBO or Starz, and the less it’s in competition with Comcast’s own on-demand services or cable platform.

Both Comcast and Netflix are pitching it as a deal that will lead to more customer convenience.

“Netflix has been a terrific partner,” said Comcast Cable CEO Neil Smit. “Our incredible teams of engineers and designers have come together to create an experience that is not only seamless and intuitive, but also lets viewers search and watch tens of thousands of movies, shows, specials and documentaries with the sound of their voice.”

Netflix CEO Reed Hastings echoed the sentiment in his statement, saying, “The Netflix integration into the X1 platform means our mutual customers will no longer need to change inputs or juggle remotes. Now they can seamlessly move between the Netflix app and their cable service, enjoying all the TV shows and movies they love without hassle.”

Previously: You Can (Eventually) Use The Netflix App On Your Comcast Cable Box


by Kate Cox via Consumerist

Thinking Of Gambling On The Election? You Can’t In Vegas

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The election is next week and while some might argue it’s a sporting event — the rounds of debate sparring, the marathon-like campaign stops — it’s not. So, if you were planning on betting for one side or the other, you might want to think again: Vegas doesn’t want your bet. 

FiveThirtyEight reports that Las Vegas doesn’t offer odds on the presidential election — or really most other competitions that doesn’t involve a ball, puck, horse, or other sports-like aspect.

This wasn’t always the case, of course: when casinos in Vegas first began opening sports books nothing was off-limits, including offering odds on events like when the U.S.’s first space station would land back on Earth in 1979.

Things began to change in the ‘80s when the TV show Dallas became popular — everyone wanted to bet on who shot J.R.

But, FiveThirtyEight reports, because people actually involved with the TV show knew who shot J.R., the bets were thought to be unfair. The Nevada Gaming Control Board stepped in, forcing the sportsbook at the Castaways casino to refund money.

Not long after, in 1985, the Board established rules that declared no betting was allowed on anything other than professional athletic events on the field of play. Of course, college sports and the Olympics were added down the line.

Fast forward to 2011, and the Gaming Board began allowing sports books to petition for approval on individual non-sports wagers. But to receive a waiver, the events had to be supervised, verifiable, and “consistent with the public policy of the state.”

That’s left events like The Oscars and the presidential election off the table — much to some sportsbook operators’ dislike.

Chris Andrews, who managed the sportsbook at the South Point Hotel and Casino, tells FiveThirtyEight that he’d love to take wagers on the election.

“If people could bet on the election, yeah, it would spur voting,” he said. “If you bet $100, $10 or $10,000, whatever, you would go vote for your [candidate].”

While there won’t be any betting on the election in Vegas this time around, that doesn’t mean it won’t be allowed in the future.

Back in 2013, the Nevada Legislature received a proposal that would allow gambling on elections. The bill hasn’t gone anywhere, but it could. Or then again, maybe not.

They Won’t Take Your Bet On The Election In Las Vegas [FiveThirtyEight]


by Ashlee Kieler via Consumerist

Chinese Owner Of AMC Theaters Buying Dick Clark Productions For $1B

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As it was buzzed about, so it has come to pass: Chinese entertainment giant Dalian Wanda Group is buying Dick Clark Productions for $1 billion.

Wanda says in a statement that existing management at DCP “will remain in its entirety,” the Associated Press reports, and that both sides had reached a long-term operating agreement.

The Chinese company has been making a steady push into entertainment in recent years, so this move makes sense: Wanda already owns AMC Theaters, a media company called Legendary Entertainment (which it bought for $3.5 billion in January), and last month, announced a deal with Sony Pictures.

This acquisition will give it control not only over ABC’s New Year’s Eve programming, but also programs like the American Music Awards, Academy of Country Music Awards, the Golden Globe Awards, and the Miss America pageant.

As such, Wanda says it’s expecting to find ways to coordinate between DCP and its other properties in film, tourism, and sports.

China’s Wanda buys Dick Clark Productions for $1 billion [Associated Press]


by Mary Beth Quirk via Consumerist

Here Are The Trends We See In This Year’s Black Friday Ads

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Every year, the Black Friday ad flyers for major retailers “leak” online, giving shoppers an opportunity to pore over them well before the hefty Thanksgiving newspaper arrives on their doorsteps, if they receive a Thanksgiving newspaper at all.

From Dollar General's flyer.
BFAds.net, a site that engages in some creative watermarking of their material, is usually the first site to publish these.

Shopping Frenzy Week: For people who like a head start on their head start, Ace Hardware and JCPenney are kicking off their sales on Wednesday, continuing them through the weekend. Dell Small Business kicks off their sale on Monday.

Light it up: strings of LED lights and star showers are hot items in Black Friday flyers for stores that normally sell holiday decorations. Just <a href="http://Before You Use “Star Shower” To Light Up Your Home For Xmas, Familiarize Yourself With Your Local Airport’s Flight Path” target=”_blank”>check with your local airport before you put up the latter, if you take advantage of the deals.

itslikebjsIt’s like… Companies with reward programs are pushing them in the first pages of flyers, using a hook of “It’s like getting the item for $X” when most of us probably won’t cash in those rewards anyway.

itslikecvsJCPenney also does this with some of its “spotlight deals,” which will require a mail-in rebate when you look at the fine print. If you tend to forget to mail in rebate forms, remind yourself of what the actual price will be.

That after-rebate price is pretty big.

Everyone wants the same gadgets. Inexpensive drones, TVs, sound bars, and the occasional low-price laptop as a doorbuster are popular themes in this year’s ads, as usual.


by Laura Northrup via Consumerist

Victoria’s Secret Won’t Be Stuffing Your Mailbox With “Free Panty” Coupons Anymore

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In the past year, the powers that be at L Brands — the parent company of Victoria’s Secret – have rolled out a number of planned changes: shilling more sports bras, ditching swimwear, and relying on its print catalog less. Now comes news that the company’s ever-present coupons promising a “free panty” will no longer be showing up to a mailbox near you. 

The Washington Post reports that the freebie — once meant as a way to get customers in the door to buy more expensive bras and lingerie — just isn’t working, with about 40% of customers who redeem the coupon failing to purchase anything else in the store.

Another reason the ubiquitous “free panty” parade is ending? It’s cheapening the brand, according to Stuart Burgdoerfer, chief financial officer of L Brands.

Burgdoerfer laid out the problems with the promotion last week during an investors presentation, noting that the company is now rethinking its discount strategy; perhaps that means offering promotions less frequently or focusing on one specific sales at a time.

For now, the Post reports, the company will continue to focus on items like sports bras or beauty products — another area the retailer is revamping.

Other ideas the company is taking a long hard look at include apparel. By stepping away from its catalog, it’s essentially ditching its apparel focus, and that might not be a bad thing, because it wasn’t setting the retailer apart from competitors. Or as Burgdoerfer put it, anyone can sell Uggs, but why should Victoria’s Secret?

His opinion? It shouldn’t, asking, “Does that really tie to the Victoria’s Secret brand?”

Despite the changes, the retailer is far from facing dire straights, as the Post, citing data from market research firm Euromonitor, reports that Victoria’s Secret captured 32% of the bra and panties market last year. That’s light years-ahead of the next company, Fruit of the Loom, with just 5.5% of the market.

No more ‘free panty’ deals, no more Uggs: Big changes are afoot at Victoria’s Secret [The Washington Post]


by Ashlee Kieler via Consumerist

J. Crew Decides Trying To Sell Wedding Dresses Wasn’t Such A Great Idea

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If you’re looking to score a great deal on a wedding dress, we hear there might be sales going on over at J. Crew, after the retailer announced it’s getting rid of its bridal business.

After attempting to attract new customers by offering wedding gowns and other bridal wear, J. Crew has decided it’s not the right way to go, Business Insider reported.

Instead, the retailer is planning to “focus on what women like to wear to someone else’s wedding, versus what they would wear to their own,” a spokeswoman told Bloomberg in an email.

A quick visit to the J. Crew site shows red markdowns all over the place, likely as the company tries to quickly shed all that inventory it was having trouble selling before. Once the merchandise is gone, it’s over — no more bridal line, a J Crew weddings specialist told BI.

J. Crew, like many retailers, has been struggling to boost sales after turning off many shoppers with price increases and other branding miscalculations: same-store sales dropped 8% in the second quarter, Bloomberg notes, which was the eighth straight quarter of declines.

Chief Executive Officer Mickey Drexler blamed a “challenging traffic environment” for hurting business in August, Bloomberg notes.

J. Crew is getting rid of its entire bridal line [Business Insider]
J. Crew to Discontinue Bridal Business in Chain’s Latest Misfire [Bloomberg]


by Mary Beth Quirk via Consumerist

Google To Fiber Cities: Don’t Freak Out, We’re Not Cancelling Anything

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When Alphabet joyously announced last week that Google Fiber was so great that they were going to stop expanding it, lay people off, and lose the CEO, some confusion followed. Google Fiber is, after all, still kind of a nascent business — in most cities where it has a presence, it’s still just a toe-hold, with more expansion waiting on the horizon. So are the other towns and neighborhoods who have been waiting for service still going to get it?

Would-be gigabit internet subscribers who have been anxiously nibbling their nails can now breathe a sigh of relief, as Google’s dropping some clarification: yes, yes you will.

As DSL Reports has noted, Google executives are soothing local media in cities where the company has already broken ground, reassuring residents that plans to maintain and expand the Fiber footprint are not abandoned.

Cities where Google Fiber is already under construction or where the company is already serving customers will indeed keep their service, and plans to expand it to other neighborhoods and suburbs are still on track. So that means metro Atlanta, Austin, Charlotte, Kansas City (both KS and MO), Nashville, Provo, Salt Lake City, and the NC Triangle — Raleigh, Durham, Chapel Hill — are all still good to go.

Likewise, planned expansions already in progress in Huntsville, AL; Irvine, CA; Louisville, KY; and San Antonio, TX are going to continue. “We’ve already begun construction here in San Antonio and things are moving forward,” a Google Fiber representative told the San Antonio city council. In fact, city staff in the same meeting said that construction is moving ahead faster than many residents expect, and so they’re trying to come up with a system of warning neighborhoods in advance who’s going to be working on their streets, when.

Construction isn’t moving quite so quickly in all of the Fiber cities on the list, however; in some, notably Nashville and Louisville, legal challenges from incumbent providers AT&, Charter, and/or Comcast have slowed down deployment. Before any cable can be laid in those cities, Google first has to help the local governments defend themselves against the suits that seek to stall out competition.


by Kate Cox via Consumerist

Samsung Recalls 2.8 Million Top-Loading Washing Machines Because You Shouldn’t Break Your Jaw Doing The Laundry

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Back in September, federal safety regulators advised owners of Samsung washing machine owners to go easy on their heavy laundry loads after several folks had complained about violent, almost explosive, vibrations. Now, more than a month later, Samsung is recalling nearly 3 million machines and disclosing that these washers have done some significant damage to users — like breaking one person’s jaw.

The recall covers 34 different model numbers of Samsung top-loaders sold since March 2011. If you own a Samsung washer, the Consumer Product Safety Commission’s recall notice has the full list of recalled models.

To find the model number and serial information on your Samsung machine, check out the labels affixed to the back:
washer3

As we mentioned in the earlier story, excessive vibration in these machines can result in the top of the washer detaching from the chassis.

Given that Samsung knows of 733 complaints about excessive vibration, it’s perhaps surprising that only nine of those complaints involve injuries, including the aforementioned broken jaw.

If you have one of these recalled machines, the CPSC says you should contact Samsung immediately (866-264-5636, between 8 a.m. to 10 p.m. ET; there will also eventually be information on Samsung.com).

Owners of recalled washers will have the choice of three options:
1. A free in-home repair that includes reinforcement of the washer’s top and a free one-year extension of the manufacturer’s warranty;
or…
2. A rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit;
or…
3. A full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement.

Pending repair or replacement, owners of affected washing machines are advised that they can still use them, but they should only use the delicate or waterproof cycles when washing bedding, water-resistant and bulky items. The CPSC says that this lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching.


by Chris Morran via Consumerist

Generic Drug Companies Could Soon Face Criminal Price-Collusion Charges

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The pharmaceuticals industry has come under heavy scrutiny in recent years for soaring prices, though much of the attention has focused on name-brand drugs with no or minimal competition. However, multiple news reports now claim that some generic drug companies could soon face federal criminal charges over allegations that they colluded on price.

The Wall Street Journal reports that the Justice Department has sent subpoenas to several generic drugmakers — including Teva, and Mylan — as part of the government’s investigation into the possibility that competing pharmaceutical makers worked together to keep certain generic prices higher than they otherwise would be if they had competed openly.

While the above mentioned companies and others have acknowledged being part of the DOJ’s investigation, it’s not known which companies — if any — will ultimately face charges. However, both the Journal and Bloomberg note that prosecutors could bring criminal charges before the year is out.

Bloomberg’s report doesn’t name specific drugs, but says the two-year DOJ probe has looked around two dozen medications made by about a dozen different companies.

In related news, Sen. Bernie Sanders (VT) and Rep. Elijah Cummings (MD) jointly sent a letter [PDF] to Attorney General Loretta Lynch and Federal Trade Commission Chair Edith Ramirez, calling for these agencies to investigate the soaring costs of insulin for diabetes patients.

Though insulin was first introduced 95 years ago, the medication is still not available as a generic in the U.S. thanks to a process dubbed “evergreening,” which allows drugmakers to extend patents by making improvements to the medication.

In their letter, the lawmakers point to data that shows how four widely prescribed insulin products appear to have raised prices around the same time and at around the same rate.

Sanders and Cummings express concern that this data indicates “possible collusion” and have called on the FTC and DOJ to investigate.


by Chris Morran via Consumerist

Court Says Ballot Selfies Are Illegal In New York, At Least For This Election

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Weeks after one federal appeals court ruled that New Hampshire’s ban on photos inside the voting booth is unconstitutional, a federal district court judge in New York state has come to a different conclusion about that state’s prohibition against sharing photos of your ballot.

New York Election Law § 17-130(10) makes it a misdemeanor for any voter in the state to show their ballot “after it is prepared for voting, to any person so as to reveal the contents,” or for anyone to solicit a voter to show their ballot after it’s been prepared.

Though that particular clause was enacted about 117 years before the smartphone became commonplace, a rep for the New York State Board of Elections has said that it’s possible that if the Board’s enforcement unit learns of someone sharing a photo of their filled-in ballot, it could be a violation of the law, punishable by a fine of up to $1,000 and (though incredibly unlikely) up to a year in jail.

READ MORE: The Consumerist Guide To Your 2016 Ballot Initiatives

Not even two weeks before the Nov. 8 election, a trio of voters from New York City filed a suit against the Board [PDF], alleging that the mere looming threat of potential prosecution results in an unconstitutional chilling effect on voters’ free speech.

The plaintiffs were asking the court to issue an injunction that would allow New York voters to take and post their photos if they wanted on Nov. 8.

Yet Judge Kevin Castel ruled yesterday [PDF] that there is good reason for the voting-in-secrecy requirement, and that there is not sufficient urgency to merit issuing an injunction only days before Election Day.

“This action was commenced 13 days before the presidential election, even though the statute has been on the books longer than anyone has been alive,” notes Castel. “Selfies and smartphone cameras have been prevalent since 2007. A last-minute, judicially-imposed change in the protocol at 5,300 polling places would be a recipe for delays and a disorderly election, as well-intentioned voters either took the perfectly posed selfie or struggled with their rarely-used smartphone camera. This would not be in the public interest, a hurdle that all preliminary injunctions must cross.”

The plaintiffs alleged that the ban on ballot selfies is a content-based restriction on free speech, which means it must be very narrowly tailored to pass muster. That was the reason the First Circuit Court of Appeals deemed the New Hampshire rule unconstitutional, finding that the state’s purported reason for the ban — curbing voter intimidation — was not sufficient enough of a “reason to infringe on the rights of all voters.”

Yet Judge Castel ruled that the New York ban doesn’t merit this level of scrutiny, as “polling places are generally not considered to be public fora, and therefore any regulation of speech at a polling place is evaluated only under a reasonableness standard.”

And where the First Circuit panel was unmoved by the argument in New Hampshire that ballot selfies could be used to intimidate voters or buy votes, Castel concluded that New York officials demonstrated a reasonable need for this ban.

“Without the statute, employers, unions, and religious groups could encourage their members to upload images of their marked ballots to a single location to prove their commitment to the designated candidate,” he explains. “Those who declined to post a selfie could be swiftly outed and subjected to retaliation. This not-so-subtle form of voter intimidation is squarely within the zone of the statute’s intended reach.”

Beyond the issue of voter intimidation, the judge pointed to the logistical issues involved if every voter takes just a few extra seconds to snap that perfect selfie.

“[R]eal concerns exist about the delays and privacy intrusions that ballot selfies could cause,” he writes. “It is not unreasonable to expect that permitting voters to take selfies with their completed ballots will add unnecessary delays to the voting process. In addition, those taking ballot selfies inside a polling place may inadvertently capture the ballots of other voters who did not wish to have their ballots publicized.”

Additionally, notes Castel, the New York statute is viewpoint-neutral, meaning the restriction applies equally to all voters regardless of the parties and politicians they support.

Castel’s ruling is not likely to be the final word on ballot selfies in New York. He’s merely denying the plaintiffs’ request for a preliminary injunction that would have allowed selfies on Nov. 8.

As Courthouse News points out, an attorney for the plaintiffs has already said he ultimately expects to have this prohibition overturned.

California recently passed a law that would do away with its ballot selfie ban, but that doesn’t kick in until Jan. 1, 2017. Opponents of the ban recently asked a federal court to get rid of the prohibition in time for next Tuesday, but yesterday the court opted not to go that route.

Similarly, the Sixth Circuit Court of Appeals has decided to not sort out the issue of Michigan’s ballot selfie ban until after the upcoming election.

If your heart is intent on snapping a photo of you and your ballot next week, but you don’t want to run afoul of the law, Huffington Post has a state-by-state rundown of the applicable rules (as of April 2016).


by Chris Morran via Consumerist

Consumerist Friday Flickr Finds

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Here are five of the best photos that readers added to the Consumerist Flickr Pool in the last week, picked for usability in a Consumerist post or for just plain neatness.

(andy briggs)
(Karen Chappell)
(Nic Rutterford)
(Joel Zimmer)

Want to see your pictures on our site? Our Flickr pool is the place where Consumerist readers upload photos for possible use in future Consumerist posts. Just be a registered Flickr user, go here, and click “Join Group?” up on the top right. Choose your best photos, then click “send to group” on the individual images you want to add to the pool.


by Laura Northrup via Consumerist

Thursday, November 3, 2016

People Waste A Lot Of Time Picking What Videos To Stream; Still Prefer It To Live TV

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Once upon a time, we wandered the aisles of the local video, unable to make up our mind about which movie to rent. It was a waste of time, but it was usually better than whatever was airing on TV that night. Now the technology has changed, but we still spend an awful lot of time trying to find something that isn’t live TV.

According to the seventh annual ConsumerLab TV & Media Report from Ericsson, we spend 45% more time selecting a video from a streaming service than we do picking something from the live channel lineup, but we appear to be much happier with the results: 63% of us are satisfied with this on-demand content, compared to only 51% who were happy with what they found on TV.

Which would explain why we’re all watching more content online and cutting our TV time. According to the report — based on the viewership habits of 1.1 billion consumers across 24 countries — since 2012 the average consumer has increased their viewing on mobile devices by four hours a week.

Conversely, the time spent watching content on actual televisions has declined by 2.5 hours. But even those who continue to watch content on actual TVs are multitasking — using their smartphones or tablets at the same time.

Nearly 31% of respondents say they browse the internet related to what they’re watching, 19% say they take part in online discussions, and 20% are simply watching another program at the same time.

Ericsson found these viewing habits mean consumers have increased their TV and video watching by 1.5 hours since 2012.

“For consumers in general, and millennials in particular, being able to watch on the smartphone is key. Consumers not only want the shared, social broadcast TV experience, they also expect the flexibility of an à la carte on-demand media offering,” Zeynep Ahmet, senior advisor for Ericsson ConsumerLab, tells Fierce Cable in a statement.

As for what people are watching, the report found that 20% of viewers in the U.S. are watching paid-for premium content on their mobile devices.

In fact, spending on subscriptions to those Video on Demand (VOD) services has increased from $13/month to $20/month over four years.

[via Fierce Cable]


by Ashlee Kieler via Consumerist

8 Things We Learned About Allegiant’s History Of Scary Midair Mechanical Failures

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When you book a ticket on a discount airline, you might expect no-frills service in the cabin, but you don’t expect to be getting on a plane that’s any less safe than the more expensive competition. Yet after complaints from pilots and increased scrutiny from the FAA, the Tampa Bay Tribune crunched a lot of data and figured out that yes, Allegiant’s planes fail more than the U.S. average.

We recommend that you go over and read the entire investigation, which is thorough and a little scary, but has a happy ending. Sort of. As a preview, here are a few things that we learned from the story:

1. Allegiant is a budget carrier, and part of how it kept its startup costs low was by acquiring its planes used. It purchased a lot of McDonnell Douglas MD-80s when it started, since used planes are cheap but still airworthy, if you take care of them.

2. Most other U.S. carriers have phased out the MD-80, but American Airlines and Delta still use them. The Times analysis showed that Allegiant’s planes have mechanical failures two and three times as often as their respective competitors’.

3. The average age of a plane in Allegiant’s fleet is 22 years. Aviation experts told the Times that older planes need careful maintenance: imagine that you’re the owner of a very large and very complex 22-year-old car. It works fine, but you need to keep an eye on small problems and maintain it meticulously.

4. Allegiant has a fleet of 86 planes, and 42 of them had some kind of mid-air breakdown at least once in 2015. Other carriers’ planes break down, sure: it’s inevitable. It doesn’t happen to almost half of the fleet, though.

5. Executives have downplayed safety concerns from media and government for years, but the results of the Times investigation made them change tactics. “I can’t sit here and say that you’re wrong,” CEO Maurice Gallagher Jr. told the reporters.

6. The airline is promising to do better, and has had significantly fewer mechanical failures in 2016 than in 2015.

7. Another step that the airline is taking toward improvement: starting to replace its fleet with shiny new jets from Airbus. However, it won’t have phased out the MD-80s until three years from now.

8. The Times interviewed a former flight attendant who was flying from St. Petersburg to Omaha when the plane had to make an emergency landing in Birmingham, AL because of a problem with the air circulation fan. That same jet had at least four serious mechanical failures in the 15 months before that emergency landing. Yep, it was an MD-80.

PREVIOUS ALLEGIANT SAFETY COVERAGE:
Airline’s Pilots Warn Passengers Of Safety Concerns
Allegiant Air Pilots Plan Strike For Thursday; Could Ground 250 Flights
Allegiant Air Pilots Once Again Raise Concerns With Airline’s Safety Practices
Allegiant Under Increased Scrutiny From Regulators After Latest Flight Disturbance

Breakdown At 30,000 Feet [Tampa Bay Times]


by Laura Northrup via Consumerist

Feds Go After Pawnbroker For Misleading Costs On Auto-Title Loans

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Pawnbrokers offer cash-strapped consumers an avenue to acquire quick cash in exchange for holding possession of their valuables, sometimes stepping into the world of such things as auto-title loans. One such company is now facing the ire of federal regulators for allegedly deceiving customers about the cost of its loans. 

The Consumer Financial Protection Bureau announced Thursday that it filed a lawsuit against Virginia-based B&B Pawnbrokers, alleging the company misled consumers about the cost of its auto-title loans on more than 2,400 occasions.

According to the lawsuit [PDF], from at least Jan. 2013 to Sept. 2015 B&B disclosed an incorrect, often significantly lower, annual percentage rate on most of its contracts, leading borrowers to think the loan was more affordable than it actually was.

For example, when B&B Pawnbrokers made a $200 loan due in a month, it charged the consumer a $10 finance charge, a $10 storage fee, and a $20 processing fee.

Each fee is a finance charge that must be included in calculating the annual percentage rate, according to federal law. The sum of these fees — in this case $40 — yields an annual percentage rate of 240%. However, in a contract, B&B Pawnbrokers disclosed an APR of only 120%.

The Bureau alleges that these actions constitute violations of the Truth in Lending Act and other federal financial laws. With the suit, the CFPB seeks monetary relief to affected borrowers and unspecified penalties.

In addition to the CFPB’s recently filed lawsuit, B&B Pawnbrokers also action for violations of Virginia consumers laws in a separate pending action by the state.


by Ashlee Kieler via Consumerist

Fitbit Introduced New Models This Fall, And Nobody Wants Them

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Fitbit introduced a few new products earlier this year, including a slim swim-proof tracker and an update to its popular Charge model. Only product-watchers saw that the Charge was piling up on store shelves, and the swim-proof tracker, the Flex 2, was in short supply. Now Fitbit predicts that its sales will be way down this holiday season.

The company is coming to realize that the business of selling fitness trackers directly to consumers can be a volatile one. Fitbit is in the high-middle part of the market, with some fitness-minded people who want more data at hand opting for the Apple Watch. Consumers in Asia in particular are choosing very cheap but very good trackers from competitor Xiaomi.

If you own a Fitbit and threw it in a drawer after a few weeks, you’re part of the problem. The company is still the top seller among fitness-related wearables, but that doesn’t mean much if people lose interest in the category.

There might be more interest in the Flex 2, but the tracker is so tiny that it has to be assembled by robots, and CEO James Park said in a recent earnings call that the company has struggled to find batteries for the teeny tracker.

Fitbit is now pursuing products that it can sell to the health care industry, rather than depending on fickle and lazy consumers to buy its products and use them so much that they wear out.

Things Got Ugly When Fitbit Trackers Piled Up in Stores [Bloomberg]


by Laura Northrup via Consumerist

Volkswagen Splits With Researcher It Hired To Chronicle Company’s Nazi Connections

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A number of popular German brands — including Hugo Boss, Daimler-Benz, Porsche, and BMW — had connections to or business arrangements with the Nazi party and/or the German military under Hitler. But the brand that may be most commonly linked with the Third Reich is Volkswagen, a company that had, for the last 18 years, contracted a noted historian to research VW’s embarrassing origins, including its use of forced labor. However, at a time when an ongoing emissions scandal has called the carmaker’s commitment to transparency into question, VW and the academic have gone their separate ways.

The NY Times reports on the split between VW and researcher Manfred Grieger, who has previously published work — some of it funded by VW — chronicling the use of slave labor by Volkswagen and Audi (which is has been owned by VW since the 1960s), noting that the carmaker chose to not renew its contract with Grieger when it recently expired.

Additionally, during his nearly two-decade stint working with VW, Grieger allowed other researchers and reporters to access the company’s historical archive. This was viewed as a refreshingly transparent move by a company whose early years are so intertwined with a shameful era of German history.

While Grieger isn’t commenting on the reason behind the split, 75 of his colleagues in German academia are, penning an open letter to Volkswagen and arguing that the historian’s contract wasn’t renewed because Grieger was critical of a 2014 report about Audi’s labor practices during the Third Reich. He claimed the 500+ page study downplayed the car company’s use of forced labor and the company’s connections to the Nazi party.

“Just this brief discussion in an academic journal then led to talk that Grieger be put on a short leash and limited in his academic freedom, which in turn led the prominent historian to leave,” reads the open letter.

There are also indications that Grieger’s work might have rubbed some of the company’s major stockholders the wrong way, as it directly implicated their famous ancestors.

In the 1930s, Hitler tasked Ferdinand Porsche, founder of the world-famous sports car brand, with designing what would eventually become known as the VW Beetle. Additionally, Porsche — along with his son-in-law Anton Piëch — supervised the development of the Reich’s prestige manufacturing facility in Wolfsburg, the city that VW still calls home.

Not only did Grieger’s work claim that forced labor was used at the Wolfsburg factory, but his research also showed the Piëch led a small post-war militia intent on continuing to fight the Allied forces.

The connection between these families and Volkswagen continued long after the war, with Piëtch’s son Ferdinand becoming CEO of Volkswagen in 1993. Even after retiring, he remained as Chairman of the Board at VW until April 2015, only a few months before the “dirty diesel” scandal rocked the company. The Times notes that the Porsche and Piëch families now hold the majority of voting shares in Volkswagen.

In a statement, Volkswagen provides no explanation for parting ways with Grieger, other than to say his contract has expired.

“The fact is that Volkswagen continues to recognize the achievements of Dr. Grieger and to thank him for the work performed,” reads the statement to the Times. “Furthermore, the fact is that Volkswagen has examined its history as an enterprise consistently, honestly and strongly, and will continue to do so.”


by Chris Morran via Consumerist

Lawsuit: Royal Caribbean Didn’t Try To Save Man Who Died After Falling Overboard On Cruise

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The husband of a man who died after falling overboard on a Royal Caribbean cruise is now suing, claiming the company didn’t make any efforts to save him or to retrieve his body.

According to a complaint filed in Miami Federal Court this week, reported by Courthouse News, the couple was subjected to homophobic taunts from employees almost immediately after boarding Oasis of the Seas on Oct. 31, 2015.

The man claims the couple complained to supervisors about the offensive language used by employees, but that Royal Caribbean didn’t do anything to address it.

Things came to a head on Nov. 5, the lawsuit says, when the man says his husband was very upset after one of the ship’s employees allegedly called him a pedophile. Shortly after, the man says says, security officers arrived at the couple’s stateroom and threatened to arrest his husband.

After arguing with the officers, the man says his distraught husband fell from their stateroom and landed on life boats on the deck below, before he fell into the ocean.

“Several RCCL security officers and/or crewmembers grabbed [the passenger] by his arms and had a hold of him for several minutes, but ultimately failed to secure and rescue him from falling overboard,” the complaint says.

The plaintiff says in his lawsuit that he begged Royal Caribbean officials to stop the ship and go after his husband, but that the cruise line “failed to deploy lifeboats within a reasonable time and failed to promptly stop and/or return the ship around.”

The U.S. Coast Guard later searched for the man’s body after being notified by the cruise line, but he was never found.

The lawsuit claims that there have been 16 incidents where passengers fell overboard from Royal Caribbean ships between 2000 and 2015, and only three survivors. The man is seeking compensatory damages on claims of negligence, intentional infliction of emotional distress, and violation of the High Seas Act.

We reached out to Royal Caribbean for comment and will update this post when we hear back.

Spouse Says Cruise Line Left His Husband to Die [Courthouse News]


by Mary Beth Quirk via Consumerist

Are Explosion-Proof Batteries On The Way?

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Between Samsung’s massive Galaxy Note 7 recall, hoverboards that catch fire, and e-cigarettes that unexpectedly combust, there has been no shortage of dangerous examples that suggest some batteries — specifically of the lithium-ion type — found in popular electronics are susceptible to explosions. Now, scientists are working to create a safer alternative power source. 

CBS News reports that the Department of Energy is funding several research projects — to the tune of tens of millions of dollars — that aim to develop and test alternatives to lithium-ion batteries.

One such project is housed at the University of Maryland, where scientists are replacing often combustible components in lithium-ion batteries with small, lithium-infused ceramic discs.

According to the scientists, the lithium-conducting ceramic disc is inflammable and can handle thousands of degrees without suffering the issues some traditional lithium-ion batteries see, like overheating.

While the battery alternative is showing promise, the researchers caution it’s not ready for use in smartphones or other devices just yet.

“So this size is fine for little batteries, the little coin cells you might see in a hearing aids or whatever — small little round ones. But to get to the larger size, it’s just a matter of scaling up the size,” Eric Wachsman, engineering professor at the University of Maryland, tells CBS News.

But just because the battery isn’t ready for mass consumption yet, doesn’t mean it won’t be in the future. In fact, Wachsman says that following Samsung’s recent issues, he’s been approached by companies all over the world.

“We have manufacturing partners and we expect to have a product in the next few years,” Wachsman said.

Despite the advancements, some have reservations on the viability of such batteries. Eric Limer, deputy editor at PopularMechanics.com, tells CBS News that it’s one thing to create a battery in a lab, and another for it to actually work in the real world.

Are scientists on the brink of creating a non-combustible battery? [CBS News]


by Ashlee Kieler via Consumerist

DirectBuy Files For Bankruptcy, Lenders Will Take Over Company

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You may remember DirectBuy, a store selling furniture and other items to spiff up your home that promises deep discounts to people who sign up for a pricey membership. This business model is apparently not working out for them, since the company filed for Chapter 11 bankruptcy protection this week.

As far as we’ve ever been able to to tell, the company prioritized selling memberships over selling any items, even refusing entry to its showrooms to members of couples where only one partner came to check out the store.

Memberships to the store cost thousands of dollars per year, and you can probably guess that it’s difficult, if not impossible, to get a refund. The company was not especially sympathetic if it, say, shut down your nearest location after you had just paid over $5,000 to have access for two years.

Other members reported signing up and then not being allowed to buy any of the items they actually wanted.

In its bankruptcy filing, the company reported over $100 million in debt, and arranged before the filing to sell itself to creditors for $10 million unless a higher bid is submitted during the Chapter 11 process. The chain has been for sale for some time, but no interested buyers showed up.

The stores will remain open, and no change to the business model was announced.

DirectBuy files for Chapter 11 bankruptcy protection [Furniture Today]


by Laura Northrup via Consumerist

Walmart Adding Chase Pay As An Online, In-App Payment Option

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Despite the fact that Walmart already offers its own mobile payment system, the retailer is opening up doors to other forms of digital payments in an effort to cut costs on processing electronic transactions.

Walmart customers will be able to use Chase Pay starting next year to pay for purchases both on Walmart.com and in the Walmart app, The Wall Street Journal reports, while shoppers can also use Walmart Pay in physical stores.

Walmart is trying to reduce the fees it has to pay for taking debit and credit card payments, and conveniently enough, Chase has said that merchants who use its payment services could pay lower fees for card transactions than they would otherwise. In September, Walmart also said it would use Chase’s back-end system called ChaseNet to process card transactions at lower rates.

“We believe the agreements we have announced will bring much needed competition to the payments markets,” a Walmart spokesman said.

This isn’t Walmart’s first time at the mobile payments rodeo: along with its proprietary Walmart Pay system, the retailer is a member of the Merchant Customer Exchange, known as MCX, which is a group of companies that got together in 2012 and planned on building a mobile payment technology called CurrentC that would compete with others in the field.

But because it’s not terribly easy to create an entirely new payment system, those efforts have apparently been put on hold for the time being.

“MCX is focused on our core business working with our merchants and financial institutions,” the group, which also has an agreement to use Chase Pay, told the WSJ in a statement.

“We see value in both MCX and Chase Pay,” Walmar’t spokesman added to the WSJ.

Wal-Mart to Offer Chase Pay Service [The Wall Street Journal]


by Mary Beth Quirk via Consumerist

Woman Believes She Won $43M On Slot Machine, Casino Disagrees

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Imagine you just won $43 million on a lucky spin at the slot machine. Now picture someone telling you actually, you’ll be going home with nothing but a sad story about the time you thought you hit it big. That’s what happened to one New York City woman who claims a casino cheated her out of some major winnings.

The woman says she had to take a photo of herself to capture the moment the slot machine at Resorts World Casino in Queens, NY showed an almost $43 million prize, CBS New York (warning: link contains video that autoplays) reports.

“It just had a big screen that say that I won 4$2.9 million,” she said. “I just totally got numb and froze.”

That excitement soon turned to sadness when casino workers showed up and the machine failed to print out a prize voucher. Casino management says the game malfunctioned, and that she didn’t win a fortune.

The New York State Gaming Commission said it removed the slot machine from the floor and examined its log.

“The log proved that the player of the machine in question was entitled to a prize of $2.25,” the commission said. “The display of $42.9M was clearly a display malfunction,” adding that the machine has a max payout of $6,500, and noting that signs at the casino indicate that a malfunction voids all “pays and plays.”

The woman says the casino and apologized to her for the inconvenience and offered a steak dinner to make it up to her. She’s not satisfied, and has now hired an attorney, who questioned the “pays and plays” warning.

“What does that mean? Does that mean that a casino can always say a machine is broken whenever someone hits and hits big?” her lawyer asked.

The woman says she’s hoping the casino will resolve the situation by giving her more than a meal.

Queens Casino Tells Woman Believing She Won $43M That Slot Machine Malfunctioned [CBS New York]


by Mary Beth Quirk via Consumerist

McDonald’s Ends “Create Your Taste” Customized Burger Program

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For the better part of two years, McDonald’s has tested the “Create Your Taste” menu that allowed diners to customize their burger by choosing from more than 30 premium ingredients without ever talking to an employee. While the fast food giant says those tests went well, the Golden Arches now plans to end the experiment in favor of a more simplified version. 

Business Insider reports that McDonald’s restaurants across the country that took part in the customizable-burger-by-kiosk tests have quietly been switching to the new “Signature Crafted Recipes” version.

The official change to the “Signature Crafted Recipes” program comes a year after a handful of McDonald’s restaurants tested a so-called “Chef Created” option that would see customized sandwiches, wraps, and salads reach customers at the drive-thru. 

A spokesperson for McDonald’s confirmed the change, noting that the company is “always testing and looking at new ideas and concepts to provide our customers with a great restaurant experience.”

“Signature Crafted Recipes” functions much like the previous “Create Your Taste” system — which was being tested in more than 2,000 stores in several states — in that guests can customize their order via a kiosk. The biggest differences, BI reports, is that the new system has fewer options and will likely cost less for customers.

The new program is meant to not only simplify the order process for guests, but also for kitchen staff.

By only offering diners the option of “bundled” toppings — like maple bacon dijon, buffalo bacon, or pico guacamole — for their burger or chicken sandwiches, the company believes the kitchen will be able to better handle orders.

Still, Business Insider reports that ditching the “Create Your Taste” program could come at a cost for some franchisees. Locations that participated in the test reportedly spent about $125,000 to install kiosks for the service. While those same kiosks are being used for the “Signature Crafted Recipes” test, there’s no guarantee that will stick around either.

McDonald’s just pulled the plug on its biggest menu change in years [Business Insider]


by Ashlee Kieler via Consumerist

Kohl’s Will Start Selling The Apple Watch

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Just over a year ago, Apple expanded sales of its Watch to Best Buy and to Target, seeking new markets for its wrist computer. Now the company is expanding availability to department stores, so far reaching Macy’s and Kohl’s this fall.

You can find the Watch in the Black Friday circular for the discount department store, where the price for the watch is the same as in Apples own retail stores, but you can accumulate a massive amount of Kohl’s cash, or reward certificates that have to be redeemed during a certain week.

Apple introduced the watch in Target and Best Buy stores before last holiday season, and Appleinsider reports that the wearable gadget started to appear in some Macy’s stores in October.

What’s a little different about the device’s marketing at Kohl’s, according to Fortune, is that the company plans to sell the watches in the activewear and fitness section, not the electronics section.

This could be a very deliberate strategy to position the watch as a health device… or because Kohl’s stores don’t really sell electronics like TVs, smartphones, and computers, making a display near the yoga pants as logical a place to put the watches as anywhere else in the store.

Kohl’s Will Sell the Apple Watch in a Major Holiday Season Salvo [Fortune]


by Laura Northrup via Consumerist

After $4.3M In Property Damage, Millions Of Dehumidifiers Recalled

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Dehumidifiers are meant to protect homes from mold and mildew, not burn them down. Yet, that’s apparently a possibility for 3.4 million dehumidifiers — covering dozens of brands, including GE, Honeywell, Kenmore, and Sunbeam — that are being recalled after being linked to $4.8 million in property damage.

According to the Consumer Product Safety Commission, China-based electronics manufacturer Midea is recalling the dehumidifiers, made under its own brand name and for dozens of other brands (see full list below) after receiving 38 reports of smoke and fire resulting from overheated devices.

While there has been nearly $5 million in property damage, the company says it is unaware of any injuries related to the fires. Still, Midea and the CPSC urge consumers to immediately turn off and unplug the dehumidifiers.

The recall covers 25, 30, 40, 50, 60, 65, 70, and 75-pint dehumidifiers from the following brands:
Airworks
Alen
Arctic King
Arcticaire
Beaumark
Comfort Star
ComfortAire
Continental Electric
Coolworks
Crosley
Daewoo
Danby
Danby Designer
Dayton
Degree
Diplomat
Edgestar
Excell
Fellini
Forest Air
Frigidaire
GE
Grunaire
Hanover
Homestyles
Honeywell
Hyundai
Ideal Air
Kenmore
Keystone
Kul
Midea
Nantucket
Ocean Breeze
Pelonis
Perfect Aire
Perfect Home
Polar Wind
Premiere
Professional Series
Royal Sovereign
Simplicity
SPT
Sunbeam
Sylvania
TGM
Touch Point
Trutemp
Uberhaus
Westpointe
Winix
Winixl

The devices were sold at Lowes, Menards, PC Richard and other stores nationwide for $100 to $300 from Jan. 2003 to Dec. 2013.

Owners of affected devices should contact Midea for a replacement unit or partial refunds. According to the recall, consumers whose dehumidifiers were manufactured before Oct. 1, 2008 will receive a partial refund, not a replacement.

Affected products can be identified by brand name, model number, pint capacity, and manufacture date printed on the nameplate sticker on the back of the dehumidifier. To determine if your dehumidifier has been recalled, enter the model number at http://ift.tt/2ffCjBC.

The recall of Midea-manufactured humidifiers comes seven months after federal safety regulators imposed a recored $15.45 million civil penalty against Gee Electric Appliances related to dehumidifiers recalled in 2013 and 2014. The penalty settled charges that Gee failed to report fires, “knowingly made misrepresentations to CPSC staff,” and put UL safety marks on products that didn’t meet UL standards.


by Ashlee Kieler via Consumerist