Menu

Friday, October 28, 2016

Should Police Need A Warrant To Obtain Your Cellphone Location Data?

http://ift.tt/eA8V8J

On TV and in the movies, when the police want location information on a suspect’s cellphone, the world-weary detectives just mosey into the office of a wireless company and bully/sweet-talk the receptionist into handing over this information by saying things like “You don’t want us to have to wait here while we get a warrant, do you?” In the real world, it’s not that simple, and the question of whether or not an actual warrant is needed has yet to be resolved.

The U.S. Supreme Court has recently been asked to hear a pair of similar but currently separate cases that involve suspects accused of robbery (why can’t these appeals ever involve more pleasant people?), but which also get to questions about the extent our constitutional privacy protections in the smartphone era.

Graham v. U.S.

The first of the two cases, Graham v. U.S., began with the police investigation into a string of armed robberies in and around Baltimore in early 2011. Aaron Graham and another man were arrested after being spotted in outfits and driving a vehicle that matched the description of the robbers in one incident.

After Graham was arrested, police suspected he was connected to other robberies in the area and obtained court orders to get the cell site location information (CSLI) for his phone from Sprint. This court order covered more than 200 days and some 29,000 points of information related to Graham’s movements.

He was ultimately charged with multiple counts of felony firearms possession, robbery, and other charges. In April 2012, he was found guilty by a jury.

On appeal to the Fourth Circuit, Graham argued that the CSLI data should not have been admitted into evidence.

The court order used to obtain these location records was granted under a Stored Communications Act (SCA) request.

To obtain a court order under SCA, law enforce is not required to demonstrate probable cause, but only that there are “specific and articulable facts” and “reasonable grounds to believe” the information sought will be “relevant and material” to an investigation. This is a lower standard of proof than is needed to obtain a search warrant.

The SCA also explicitly lists the sort of data that a wireless provider can be forced to turn over under such a court order: the user’s name, address, call records, length of service with that provider, phone number, and means and source of payment. The law does not include or exclude location data, nor does it spell out when an SCA-based search would require a warrant.

In Aug. 2015, the majority of a three-judge Fourth Circuit appeals panel agreed with Graham [PDF], ruling that the search of his CSLI records without a warrant violated his Fourth Amendment protections against illegal search and seizure.

“We hold that the government conducts a search under the Fourth Amendment when it obtains and inspects a cell phone user’s historical CSLI for an extended period of time,” explained the court. “Examination of a person’s historical CSLI can enable the government to trace the movements of the cell phone and its user across public and private spaces and thereby discover the private activities and personal habits of the user. Cell phone users have an objectively reasonable expectation of privacy in this information. Its inspection by the government, therefore, requires a warrant, unless an established exception to the warrant requirement applies.”

At the same time, the panel concluded that the lower court was right to allow the location records into evidence because law enforcement had acted in good faith by using the SCA court orders to obtain the data.

Even though the appeals court upheld Graham’s conviction, its ruling set a precedent — at least in the area covered by the Fourth Circuit — that law enforcement should obtain an actual search warrant for CSLI data going forward. Federal prosecutors disagreed, and appealed the panel’s decision to the entire Fourth Circuit.

Last May, the court issued an opinion [PDF] overturning the appeals panel ruling. The full Fourth Circuit concluded that “an individual enjoys no Fourth Amendment protection in information he voluntarily turns over to a third party.” So, because Graham’s location was already being shared with Sprint, he could have no reason to expect that Sprint would consider that data private.

“The Government did not surreptitiously view, listen to, record, or in any other way engage in direct surveillance of Defendants to obtain this information,” reads the ruling, which explains that the government might indeed be violating someone’s privacy by using technological devices to track their location, but that this was not the issue with Graham, where the CSLI data was used after the fact to check his locations against robberies he was suspected of being involved in.

“No government tracking is at issue here,” continues the opinion. “Rather, the question before us is whether the government invades an individual’s reasonable expectation of privacy when it obtains, from a third party, the third party’s records, which permit the government to deduce location information.”

Carpenter v. U.S.

The second case that the Supreme Court could take up involves Timothy Carpenter, a man convicted for his alleged role in a string of robberies in Ohio and Michigan in 2010 and 2011. Once again, police used SCA court orders to obtain phone records — this time from MetroPCS and T-Mobile — that were used at trial to demonstrate Carpenter and his alleged accomplice’s locations at the times these robberies occurred.

Unlike the Graham case, where a federal appeals panel initially ruled that such a warrantless search was unconstitutional, a Sixth Circuit Court of Appeals panel held in April 2016 [PDF] that while the law does protect individuals from warrantless searches of the content of a message, there is no expectation of privacy for “the information necessary to send” that message.

“The Fourth Amendment protects the content of the modern-day letter, the email,” explained the panel. “But courts have not (yet, at least) extended those protections to the internet analogue to envelope markings, namely the metadata used to route internet communications, like sender and recipient addresses on an email, or IP addresses.”

Similarly, ruled the Sixth Circuit, location data is a “business record” that falls outside the scope of Fourth Amendment protection.

“Those records say nothing about the content of any calls,” ruled the court. “Carriers necessarily track their customers’ phones across different cell-site sectors to connect and maintain their customers’ calls. And carriers keep records of these data to find weak spots in their network and to determine whether roaming charges apply, among other purposes. Thus, the cell-site data—like mailing addresses, phone numbers, and IP addresses—are information that facilitate personal communications, rather than part of the content of those communications themselves. The government’s collection of business records containing these data therefore is not a search.”

The Appeals

Lawyers for both Graham and Carpenter have petitioned the Supreme Court to finally decide this matter and hope that the nation’s highest court will reach the conclusion that SCA court orders are not adequate for obtaining cellphone location data.

The Graham petition [PDF] notes that the location data collected by the police in this case was so extensive as to paint a picture of virtually every move Graham made over a seven-month period:

“These records included information on 20,036 calls, 14,805 of which included location information,” reads the petition. “These 14,805 calls showed the government 29,659 location points. This data revealed an average of 134 location points per day, or approximately one location point every 11 minutes for seven months. Taken together, these records allowed the government to create a 221-day surveillance map of Mr. Graham’s movements at all times of the day and night, both inside and outside his home.”

This is because, unlike landline phones — or the few mobile phones that were in existence when the SCA was written 30 years ago — most of us now carry our cellphones with us all (or nearly all) the time.

Thus, contends the petition, “CSLI implicates privacy issues far beyond any location tracking case this Court has yet considered. Cell phones are only useful when carried in close proximity to their users, meaning that the location of a cell phone is a near-perfect proxy for the location of a person.”

The petition also contends that while the SCA was written during the very early days of the mobile phone era, the legislators who wrote the law were not imagining devices that are anything like your typical smartphone.

“In 1986… what is now routine was the stuff of science fiction,” argues Graham’s lawyers. “Mobile phones had only been commercially available for two years, at a cost approaching $4,000 per handset. The technological capacity to monitor and store location information for wireless calls would not even exist for about ten years, when the government and telecommunications providers entered into a joint protocol to develop and deploy hardware and software that enabled law enforcement to track people’s location using their cell phones.”

Because there is no overriding precedent that clearly states that all law enforcement is (or isn’t) required to get a search warrant, you end up with a patchwork of legal standards around the country, argues the petition.

“In Florida or New Jersey, whether the government must use a warrant or a subpoena depends on whether the request comes from federal or state agencies,” explains the Graham petition. “In Pennsylvania and Delaware, this issue is left to a magistrate judge’s discretion. In other jurisdictions, federal judges have asked for guidance from this Court, even though they have found that the Fourth Amendment’s warrant requirement does not apply.”

This argument is echoed in the Carpenter petition [PDF], which notes that the “five courts of appeals to consider the Fourth Amendment status of historical CSLI have generated 18 separate majority, concurring, and dissenting opinions, highlighting the need for this Court to act.”

“Without guidance from this Court, a cell phone user cannot know the scope of his constitutional protection, nor can a policeman know the scope of his authority,” continues that petition. “As law enforcement seeks ever greater quantities of location data and other sensitive digital records, the need for this Court to speak grows daily more urgent.”

Today, the Electronic Frontier Foundation, the Brennan Center for Justice at NYU School of Law, the Center for Democracy & Technology, the Constitution Project, and the National Coalition to Protect Civil Freedoms filed a joint amicus brief [PDF] that applies to both the Graham and Carpenter petitions.

The brief notes that, because wireless providers must be able to locate users in order to transmit data to their devices, phones are nearly constantly connecting to cell towers — anywhere from every few seconds to every few minutes. Thus, contend these organizations, CSLI data is not merely a byproduct of making a phone call, but a way to effectively track a user’s movements.

“Cell phones generate CSLI even in the absence of any user interaction with the phone” because of apps running in the background, explains the brief, which also points out that CSLI data has now gotten so specific as to be able to locate someone within 50 meters of their actual position.

The brief also paints a picture on the huge — and growing — number of CSLI requests made on wireless providers in the U.S. For example, Verizon is currently receiving around 50,000 CSLI requests a year, around two-thirds of which the company says are warrantless. The brief reminds the court that each CSLI request could seek information about multiple account.

“The amount of CSLI generated as a result of society’s reliance on cell phones means that law enforcement has access to an incredibly detailed picture of people’s private lives and associations,” explains the brief, pointing to a 2013 ACLU analysis that was able to use the CSLI data to figure out when Graham’s wife was probably visiting her OB/GYN.

“CLSI can give law enforcement far more information about a person’s movement than GPS tracking—cell phones go everywhere their owners go,” explains EFF Staff Attorney Andrew Crocker in an emailed statement. “If GPS tracking implicates Americans’ Fourth Amendment rights, prolonged cell-site data collection — which provides sensitive details about where we went, who we met with, and what we did —should also be protected against warrantless searches.”

There’s no guarantee that the Supremes will take up either or both of these cases. Lawyers for the federal government have yet to file their responses to either petition.


by Chris Morran via Consumerist

One Woman Dead In Hawaii Scallops Hepatitis A Outbreak

http://ift.tt/eA8V8J

The likely 50-day incubation period is over, and there have been no new cases of hepatitis A linked to contaminated scallops served at sushi restaurants in Hawaii since Oct. 9. The state reports that two people who were infected with the linked strain of hepatitis have died, though only one patient’s death was due to the infection.

One of the women who died while infected was already terminally ill and had entered hospice care, so her death wasn’t officially attributed to the infection.

The other was a woman in her sixties who died last week due to complications of liver failure. She had the same strain of hepatitis that was linked to the scallops, and had eaten at the restaurant blamed for the outbreak, Genki Sushi, back in July. Hawaii News Now reports that she was waiting for a liver transplant at the time she died. (warning: auto-play video at that link)

“Unfortunately we’re now dealing a woman who died from eating food,” said Bill Marler, the lawyer and food safety website publisher who was representing the woman who died and other victims in this case. “And in the United States in 2016, that shouldn’t be how it is.”

Hepatitis A is now part of the childhood vaccination schedule, which is why foodborne outbreaks don’t tend to affect children. Out of the 291 total known victims of this outbreak, 289 were adults. Out of those, 73 of the victims were hospitalized.

Two Hepatitis A victims in Hawaii confirmed dead [Food Safety News]


by Laura Northrup via Consumerist

American Airlines Flight Catches Fire After Aborting Takeoff In Chicago

http://ift.tt/eA8V8J

An American Airlines flight preparing to takeoff from Chicago’s O’Hare International Airport blew a tire and caught fire Friday afternoon following a reported engine malfunction. 

The Chicago Sun Times reports that all 170 passengers and crew members on their way to Miami were able to exit the plane via emergency slide.

A spokesperson for the airline said that no injuries had been reported and that passengers were bussed to the terminal.

The incident occurred at around 2:35 p.m. ET as the plane was preparing to depart. The airline said in a statement that takeoff was aborted because of an engine-related mechanical problem. However, a tire also blew and a fire ignited.

Chicago Fire Department officials responded to the scene, distinguishing the fire by 3 p.m., the Sun Times reports.

Federal Aviation Administration officials issued a ground stop for all planes arriving at O’Hare. Departing planes are experiencing a gate hold, with delays of up to 30 minutes and rising.

The agency says it is investigating the incident.

Passengers waiting at O’Hare began Tweeting photos of the plane and smoke shortly after the incident occurred.

Plane catches fire at O’Hare, but passengers and crew make it off [Chicago Sun-Times]


by Ashlee Kieler via Consumerist

Toyota Latest Carmaker To Invest In Car-Sharing Company

http://ift.tt/eA8V8J

Following in the footsteps of rival carmakers BMW and General Motors, Toyota dipped its tires into the sharing game on Friday, announcing an investment in car-sharing company Getaround. 

Reuters reports that Toyota made an unspecified investment in the San Francisco-based startup through its Mirai Creation Investment Limited Partnership, which focuses on increasing the carmakers’ presence in artificial intelligence and robotics.

The investment, rumored to be around $10 million, marks the carmaker’s second when it comes to ride or vehicle sharing. The company already has a partnership with Uber that involves leasing vehicles to drivers.

Getaround launched in 2013 and has been offering on-demand car-sharing services in San Francisco, Chicago, Washington, D.C., and other cities ever since.

Friday’s investment comes after BMW launched its own service called ReachNow in Seattle in June. Before that, in January, General Motors introduced its own so-called personal mobility brand, Maven, in the U.S. and Germany.

Toyota invests in U.S. car-sharing service [Reuters]


by Ashlee Kieler via Consumerist

Veteran Accuses American Airlines Of Illegally Barring Her Service Dog From Plane

http://ift.tt/eA8V8J

Last year, American Airlines issued an apology to a retired U.S. Marine after the veteran said he and his service dog were denied boarding a flight. While the airline put that incident behind it, it’s now facing a similar complaint from an Army vet who has accused the airline of mocking her and refusing to let her travel with her licensed service dog.

The Mississippi woman says in a recently filed lawsuit against American Airlines that she was “emotionally crushed and humiliated” when airline employees mocked her and refused to allow her to fly from Kansas to Mississippi with her service dog, Jake.

According to the lawsuit [PDF], the woman — who developed post-traumatic stress disorder from her time in the Army — followed all of the carriers’ directions when it came to traveling with her service dog.

The carrier’s website stated that “service animals are welcome on all flights. There are no additional charges for service animals traveling in the cabin.”

The plaintiff says that her previous experiences with American had been uneventful and the airline had abided by its own stated policy. That is, until Oct. 25, 2015, when she claims she was forced to miss her flight because verbally abusive American employees refused to let her board.

Shortly after arriving at the Manhattan, KS, airport an American Airlines agent approached the woman and allegedly asked the plaintiff, “Ummm, are you trying to fly with that?” in reference to the service dog, who was wearing a service vest with license attached.

According to the complaint, the plaintiff tried to explain that Jake was a service animal and that, yes, he would be on the flight. The agent then asked for “documentation” and took the passenger’s ID and disappeared. When the agent returned, she announced that the veteran could not fly with Jake.

At that point, the woman asked to speak with a supervisor, who agreed “brusquely and rudely” that “you’re not flying with that, we are canceling your flight.”

The woman was then told she needed to speak to an unidentified “SAC” department on the phone. That rep, according to the lawsuit, was “extremely rude and abusive” toward the passenger. At this point, the woman was told her only options were to pay $125 to fly Jake as cargo or to submit service animal documentation and rebook in 48 hours.

However, the woman contacted the American Airlines’ service hotline, and was told that Jake was already registered as a medical alert service animal, and no further documentation was necessary.

By this time, the woman was forced to miss her flight. But, the lawsuit claims, the issues hadn’t been resolved, as the gate agents returned and “verbally assaulted” her, asking “what is your disability anyway?” and “what service does he provide you?”

The passenger, now agitated and stressed, cursed at the agent, who then called the police. While the police did not get involved in the incident, they remained present until the woman left the airport.

When the woman returned the next day after rebooking her trip and having a customer service rep note that she was traveling with her service animal, the lawsuit states she faced another round of harassment from agents. And again, she was denied boarding and missed her flight.

She made arrangements to fly to Mississippi through a different airport, but was contacted by American Airlines and promised to get home from the Manhattan airport. She finally arrived home 48 hour after the initial flight.

The lawsuit alleges negligence and claims that the conduct by American Airlines violated the Americans with Disabilities Act.

A rep for the airline tells the New York Daily News that they could not comment on the lawsuit as it was pending litigation. However, the carrier did note that American’s senior manager of Military and Veterans Programs reached out to the woman shortly after the incident.


by Ashlee Kieler via Consumerist

Former Chipotle Manager Says He Was Fired For Refusing Wage Theft

http://ift.tt/eA8V8J

A former Chipotle manager worked hard and rose through the company’s ranks, and then he says that he had a decision to make after opening of a new restaurant: he could commit wage theft against his employees, or he could risk losing his job and the relocation bonus he had just received. He chose the latter, and is now speaking out about his experience with wage theft at the burrito eatery.
He spoke to CNN about his experiences (warning: auto-play video at that link), detailing his six years with the company, starting as a teenage burrito-maker and ending his career with the company clashing with his own bosses as a store manager.

He first served as a manager at a very profitable restaurant in St. Louis, and says that bosses didn’t especially care about his anti-wage theft stance there.

He says that he was expected to erase the overtime hours of any employees who worked more than 40 hours per week, and no one particularly cared about his argument that doing so was unethical as well as illegal. The company allegedly fired him for
“unacceptable performance” a month after he moved to a different state to open a new restaurant.

He isn’t alone in this: there are currently more than 10,000 plaintiffs who have signed on to a class action against Chipotle. The employees are suing the company for similar patterns of wage theft and being encouraged to clock out and keep working if they wanted to move up in the company.

A Chipotle spokesman wouldn’t talk about the allegatons except to say that the wage theft accusations were not the reason for his firing, and that “All of [Chipotle’s] policies clearly require that employees are paid for all of the time they work.”

My Chipotle nightmare [CNN] (Warning: auto-play video at that link)


by Laura Northrup via Consumerist

Judge: George Washington Did Not Care About Biometric Data Storage

http://ift.tt/eA8V8J

We live in a world that’s constantly throwing new technology, new business, and new quandaries at us. Facebook, Google, Amazon, Uber, Twitter, and the smartphone that we use to access them all on either didn’t exist, or existed very differently, as recently as a decade ago. The framework for our legal system, however, was built in the 18th and early 19th centuries. And that means sometimes trying to apply to the latter to the former can result in entertaining, if accurate, dissonance.

And in fact, a case against Facebook is exactly how we get to a federal judge in San Francisco this week explaining that George Washington basically did not give two whits about the details of biometric data storage, Courthouse News reports.

The discussion came up during a hearing about a privacy-related class-action suit Facebook is trying to have dismissed. The core issue behind the case has to do with facial recognition. You know how when you upload a photo, Facebook automatically suggests people you should tag in it? The case is about that thing.

(If you don’t like that thing, you can opt out of or into having Facebook suggest your face in tags under the “Timeline and Tagging” section of the Facebook settings page.)

The plaintiffs’ claim is that in order to make that feature work, Facebook has to measure, collect, and store information about your face: its dimensions, its features, how far apart your nostrils are, and so on: data. Lots of data.

Those are biometric markers, the plaintiffs argue, and collecting them without making specific disclosures and obtaining adequate releases in in violation of BIPA, the Illinois Biometric Information Privacy Act of 2008.

Facebook wants the case dismissed, and filed a motion (PDF) to that effect in June. Facebook’s argument for dismissing the case relies on large part on another case recently heard by the Supreme Court, Spokeo v. Robins.

We explained the Spokeo case back in April. The TL;DR of it is, a man (Robins) who found that information information-aggregator Spokeo had, sold, and shared about him was incorrect sued over it. Spokeo countered that because he couldn’t prove specifically if or how he was harmed, he didn’t have the right to sue them. And so it went, through ruling and appeal all the way up to SCOTUS.

In May, the Justices in Washington ruled 6-2 that basically the lower court had not proven its case to the satisfaction of the law, and would have to try again.

The majority opinion held that the harm caused by incorrect data may be concrete (real) whether or not it is tangible — that you can indeed suffer real harm even if you can’t point to a ledger sheet and say, “that’s the $3308.27 this error cost me, right there.” But the lower court didn’t analyze the law enough to determine whether or not Robins’ particular claims met the concreteness standard, so SCOTUS kicked it back down without determining whether or not he actually suffered harm.

That is the background against which we find George Washington unexpectedly popping up in the hearing about the dismissal motion, Courthouse News explains. U.S. District Judge James Donato, who rejected an earlier motion for dismissal in May, heard arguments for and against this new motion this week.

And of course, as so often happens, part of it came back around to Constitutional law. Facebook argued that the privacy claims — that having your data aggregated, used, and stored in this way is harmful — have basically always been rubbish under the law, coming back around to Article III of the U.S. Constitution, and how it undergirds the case (or not).

And with the Constitution, we circle back to the group of men who wrote, signed, and initially enacted it.

“A couple of justices are focused on what happened 200 years ago,” Donato said. “What opinion does George Washington have on this? There are historical realties that simply don’t overlap.”

He also said that the Spokeo argument “impresses me for its utter lack of novelty,” saying that the question is entirely one of standing under Article III, and not related to the actual question of harm.

If he does rule in favor of Facebook on the motion to dismiss, Donato added, he will likely remand two of the class actions, which originated in state court in Illinois and California, back to those state jurisdictions — meaning the cases wouldn’t go away, they’d just be heard elsewhere and argued under different law.

Court Scoffs at Facebook Insight of Founders [Courthouse News Service]


by Kate Cox via Consumerist

Wrigley Gum Selling For 1908 Price, Ignoring History Of Chicago Cubs & Wrigley Field

http://ift.tt/2eVvdSo

The Chicago Cubs are looking for their first World Series win since 1908, so the folks at Wrigley Gum are celebrating the Series return to Wrigley Field by selling chewing gum at 1908 prices. What this cash-in promotion glosses over is the fact that the Wrigley name had nothing to do with the Cubs 108 years ago.

Starting today, Mars says that a small pack of Wrigley gum will cost $0.05 for the duration of the World Series.

“The last time the Chicago Cubs won the World Series it was 1908, when Teddy Roosevelt was in office, radio and TV hadn’t yet been invented and the price of a pack of Wrigley gum was 5-cents,” the company said.

To get the discounted price, customers must download a coupon for $0.30 off a $0.35-cent five-stick pack of any Wrigley’s gum, including Doublemint, Juicy Fruit, Spearmint, Winterfresh, or Big Red.

wrigley-sells-gum-for-1908-price

While Mars and Wrigley gum are no doubt enjoying the Cubs’ return to the World Series, it should be noted that any connection between the gum and the 1908 team is tenuous.

For starters, in 1908 the owner of the Cubs wasn’t anyone named Wrigley, but instead Charles Weeghman. The Cubs also didn’t play anywhere near the current Wrigley location. Instead, they played at West Side Park, located by what is now the University of Illinois at Chicago campus.

As for what we know now as Wrigley Field, it wasn’t even around when the Cubs last won the Series in 1908. The park that would eventually become the Friendly Confines opened in 1914, and was home to Weeghman’s other team, the Chicago Whales of the short-lived Federal League. The Cubs moved to the stadium in 1916, and it was renamed Wrigley Field in 1927.

Additionally, the Wrigley company itself did not actually own the team or stadium. Heir William Wrigley Jr. became a minority owner of the Cubs in 1916 and took a majority ownership in 1921. The family sold the team and stadium in the 1970s to the Tribune Company. Both the team and stadium are now owned by the Ricketts family. The gum, of course, is now owned by candy conglomerate Mars.


by Ashlee Kieler via Consumerist

How Well Do You Remember What Happened This Week?

http://ift.tt/eA8V8J

Between the World Series, the election, the start of the NBA season, finishing up your Halloween costume, that one friend’s improv show that you somehow got wrangled into attending, the impending Daylight Savings shift, and that spot on your knee that you’re sure wasn’t there a week ago — you’ve got a lot going on. But have all those distractions kept you from retaining the things you read in the last few days?

Last week we went easy on y’all and it showed in the results, where the median score was a record-high 75%. Was that a fluke, or do you have it in you to repeat your C-grade performance for a second week?

Take the Consumerist Quiz and find out!


by Chris Morran via Consumerist

Feds Shut Down Telemarketing Scam That Pitched Money-Making Schemes & Bogus Grants

http://ift.tt/eA8V8J

As wonderful as it might sound, odds are that no one is trying to call you to give you free money, and anyone who dangles a get-rich-quick scheme in front of you should be quickly ignored. Yet federal regulators say  telemarketers tricked seniors and veterans out of their money with these sorts of scams.

The Federal Trade Commission Friday announced that it had charged three individuals and five companies with operating a telemarketing scheme that sold worthless money-making opportunities and phony grants to seniors, veterans, and consumers already strapped with debt.

According to the FTC complaint [PDF], the companies — identified as Blue Saguaro Marketing, MarketingWays.com, Max Results Marketing LLC, Oro Canyon Marketing II, and Paramount Business Services LLC — misled potential victims by promising that they could make easy money.

The scheme generally took on two different variations: the telemarketers would claim to be with Amazon or the federal government.

In the first variation, which began in the fall of 2014, the complaint alleges that the companies would falsely claim they represented Amazon, and promised customers an easy money-making opportunity.

In exchange for fees ranging from several hundred to several thousands of dollars, the companies would offer to create a website linking to Amazon.com where victims could earn thousands of dollars every month in commissions from sales.

The telemarketers promised to advertise the websites and use search engine optimization to drive customers to it.

In reality, the FTC complaint alleges that the companies had no affiliation to Amazon and did nothing to create tailored or even functional websites for consumers.

The second variation began in mid-2015. According to the FTC, the telemarketers called potential victims, claiming to represent the government, and informed them they were eligible for government and corporate grants to help pay for home repairs, medical costs, and paying down debt.

To determine how much a consumer was eligible for, the companies would ask for a victims’ personal information, such as age, employment, and driver’s license and credit card numbers.

The companies asked for thousands of dollars up-front and falsely promised that consumers would receive grants worth tens of thousands of dollars in 90 days.

Once a customer was on the hook for a grant, the telemarketers would use a tactic called “reloading” to sell additional grants. This was typically done by promising victims that they could quality for a larger grants by forming a limited liability company.

Consumers received no money from these schemes, according to the FTC. Victims who called the defendants to complain were ignored, and the defendants provided no refunds.

At the FTC’s request, a federal court temporarily halted the operation. With the complaint, the agency seeks to end the alleged illegal practices and obtain money for victims.


by Ashlee Kieler via Consumerist

UK Employment Tribunal Rules That Uber Drivers Are Employees

http://ift.tt/eA8V8J

The question of whether drivers for Uber and other app-based ride-hailing services is an international one, since the service relies on the same independent contractors model around the world. In the United Kingdom, an employment tribunal ruled that drivers for Uber, specifically, should have “employee” status, which includes minimum wage and paid time off.

The case concerned two individual Uber drivers, but the general union GMB actually brought the case to the tribunal. “This is a monumental victory that will have a hugely positive impact on drivers… and for thousands more in other industries where bogus self-employment is rife,” the union’s legal director said in a statement.

Uber plans to appeal the decision, which could affect its competitors, as well as food delivery services that use an independent contractor model for labor. That would be an expensive proposition for the companies, especially since lawyers are currently caclulating how much back pay the drivers might be due.

The tribunal’s verdict was that a driver’s shift begins when he or she logs in to the app and is ready to accept assignments, not just when the driver has a paying fare, and minimum wage would be based on time logged in.

Uber’s UK general manager told Reuters that the decision only affects the two drivers named in the case, but the company plans to appeal it anyway.

UK tribunal rules Uber drivers deserve workers’ rights [Reuters]


by Laura Northrup via Consumerist

Facebook Allows Advertisers To Exclude Users Based On “Ethnic Affinity”

http://ift.tt/2eUYKeZ

Advertisers have always targeted their marketing to the demographic most likely to be interested in their product, but is there a difference between running an ad that you know will probably mostly be seen by people who fall into just one ethnic group and an ad that actively excludes people outside of that group?

That’s the question underlying a new story from ProPublica, which looks at the ability for Facebook advertisers to target users based on their “Ethnic Affinity.”

The social network’s settings for ad buyers can be quite granular, allowing you to specify things like education, income and net worth, and the aforementioned ethnic affinity. It also lets you set exclusion rules for your ad based on many of these same categories.

So, for example, you can target users with college degrees and net worths of between $200,000 to $500,000 while excluding users with net worths higher than $750,000 whose ethnic affinity is Asian-American.

Where this gets particularly problematic is when it involves advertising for things like job openings or housing, where excluding a particular ethnic demographic could be viewed as discriminatory, in violation of federal laws.

To test Facebook’s ad system, ProPublica actually went through the process of purchasing an ad targeting people who were likely to move or otherwise seem interested in buying a house, while excluding users with ethnic affinities of African-American, Asian-American, or predominantly Spanish-speaking Hispanic.

The Fair Housing Act prohibits the printing or publishing of any ad involving the sale or rental of a dwelling that “indicates any preference, limitation, or discrimination based on race, color, religion, sex, handicap, familial status, or national origin, or an intention to make any such preference, limitation, or discrimination.”

In spite of this, notes ProPublica, its ad was approved by Facebook within 15 minutes with no changes.

Facebook defends the Ethnic Affinity category, saying it’s not the same as ethnicity or race, and in fact Facebook does not know a user’s race. Instead, a user’s Ethnic Affinity is based on their interactions on the site: the content they share and interact with.

“We take a strong stand against advertisers misusing our platform: Our policies prohibit using our targeting options to discriminate, and they require compliance with the law,” the privacy and public policy manager at Facebook tells ProPublica. “We take prompt enforcement action when we determine that ads violate our policies.”

He contends that advertisers use the Ethnic Affinity categories to test different marketing to different audiences. Spanish-speaking or bilingual Hispanic users could be targeted with a Spanish-language ad, while others would get the same ad in English.

But language is different from ethnicity and only the Hispanic Ethnic Affinity has subgroups regarding the language they prefer; the Asian-American category, for instance, does not reflect that these users could primarily speak or be bilingual in any of the many languages spoken in Asia. Additionally, there is a separate line item in the advertising settings for “Language.”

Civil rights lawyer John Relman looked at Facebook’s exclusion settings and told ProPublica that, i his opinion, using these tools to restrict who sees a housing-related ad “is about as blatant a violation of the federal Fair Housing Act as one can find.”

Facebook says it is planning to move the Ethnic Affinity category out from under the “Demographics” header, but if advertisers are still able to use the category to exclude users, this change will probably not quell critics’ concerns.


by Chris Morran via Consumerist

Patent Troll Sues Basically Anyone Who Notifies You When Your Package Ships

http://ift.tt/eA8V8J

It’s a process most of us are familiar with, by now: you buy something online, and you get two emails from the site you bought it from. The first is an order confirmation, with an invoice, order number, or order summary in it. The second, a few hours or days later, is a shipping notification: a heads’ up that the package is coming your way, with info about what carrier is bringing it and when you can expect your goods to land at your doorstep.

Sending you a shipping notice may seem like a basic, common-sense thing that basically any business with an interest in customer service could independently come to the idea of making a part of its process. But one company claims to have patented it, and is suing anyone who resists demands to pay up for infringement.

As the Wall Street Journal reports, Shipping & Transit LLC has sued more than 100 small companies this year for infringing on patents it claims to own: namely, the idea that you can notify customers when their stuff has shipped.

If it seems a little suspicious to you that a company you’ve never heard of is holding small businesses over a barrel and demanding remuneration for doing something sensible, well, you’re right. Trust that instinct, and hold onto it, because Shipping & Transit is, in fact, a notorious patent troll.

Back in August, EFF did a deep dive on some of the many (many) suits involving the Shipping & Transit currently in progress. The long and the short of it is, Shipping & Transit’s entire business model is that of the classic patent troll: claim you own a thing, and threaten to sue people who probably can’t fight back.

This year alone, the WSJ reports Shipping & Transit has been the largest filer of patent lawsuits in the country, with 101 on the books. (The runner-up has 85.) That number doesn’t include businesses that paid up when they first received a threat, instead of waiting to be sued.

The majority are small companies like the Spice Jungle, featured in the WSJ’s story. The Michigan-based company, which has 15 whole employees, was shocked when one day it received a demand to pay up $25,000 for the continued right to send shipping notices to customers. When it didn’t pay, it shortly found itself on the receiving end of a lawsuit from Shipping & Transit.

“We have studied every line of every patent they claim we infringe on and we clearly do not,” one of Spice Jungle’s co-owners told the WSJ.

That’s not to say that Shipping & Transit isn’t also going after the big guys; it is. The WSJ reports that it has indeed sued major retailers as well as UPS and FedEx directly, claiming the same violations of patents for “providing status messages for cargo, shipments and people.”

The CEO of another small business told the WSJ they were “iterally losing sleep over this,” adding that the $25,000 demanded by Shipping & Transit is equivalent to an employee’s entire salary. That Connecticut-based business gave up and settled with Shipping & Transit, because “to fight it would have cost more than settling.”

That’s exactly what Shipping & Transit is banking on, the WSJ explains: fees between $25,000 and $45,000 are big enough to hurt small businesses, but not so large that most will find it economical to fight it out in court. Lawyers, after all, are expensive, and filing fees add up.

The American Intellectual Property Law Association told the WSJ that in these instances, just getting trough discovery — the phase of evidence- and testimony-gathering that comes before any court date happens — costs an average of $358,000. Even taking the lower-cost option of going directly to the new Patent Trial and Appeal Board costs $23,000 just to file a claim.

Shipping & Transit claims to have received all its patents between 1993 and 2006. A co-owner told the WSJ that 29 of his original 34 patents have expired, but that anyone using the last five, or that used the others when they were still active, owes him money.

He also strongly rejected the “patent troll” moniker, when the WSJ asked him about it. “Most of the time a troll is somebody who has bought somebody’s patents,” he told the paper. “Because I am the inventor of these patents and have been involved in it, it is a stretch to say that I am a troll.”

So is he actually legit? Well, legally speaking, it’s not quite clear.

The Supreme Court ruled unanimously in 2014 that you cannot just patent the idea of doing a thing. In order to be awarded a patent, you actually need to be patenting the mechanism for doing that thing. So you can’t patent the idea of using an algorithm or piece of code to handle your process (the issue in the original case), but you can patent the specific code you have written in order to do that.

Several of the cases the EFF is tracking involve counterclaims, called Alice motions, based on that ruling (the case was Alice Corp. v. CLS Bank International). In the meantime, though, no court has actually yet ruled on the merits of any of Shipping & Transit’s many cases. So far they have all been settled or dismissed before any judge had to decide if the patent claims are legitimate.

America’s Biggest Filer of Patent Suits Wants You to Know It Invented Shipping Notification [Wall Street Journal]


by Kate Cox via Consumerist

BMW Recalls 136K Vehicles Over Stalling Issues

http://ift.tt/eA8V8J

You can’t go anywhere — or at least get far — if the engine in your car stalls. For that reason, BMW recalled more than 135,000 vehicles that could contain a wiring issue. 

The recall, announced this week, involves 136,188 5-Series, X5, 6-Series, and X6 vehicles from model years 2007 through 2012.

According to a notice [PDF] posted with the National Highway Traffic Safety Administration, wiring to fuel pumps inside the gas tank may not have been properly crimped.

If this is the case, the wires could come loose and melt a connector, causing a gas leak. That can stop the fuel pump from working and make engines stall. Over time, this condition could cause the fuel pump to become inoperative.

BMW says it became aware of the issue back in 2011 through customer complaints involving fuel odor. The carmaker performed an analysis and concluded that the issue would also be detected by the evaporative fuel tank leak diagnostic system.

Three years later, in Sept. 2014, as a result of increasing warranty claims, BMW issued an extended warranty program involving the fuel delivery module of affected vehicles.

Between June and Oct. 2016, BMW reevaluated the warranty information that indicated the issue was still prevalent. At that point, the company decided to conduct a voluntary recall.

In all, the recall covers the following models:
2007-2011 X5 3.0si, X5 4.8i, X5 M, X5 xDrive30i, X5 xDrive35i, X5 xDrive48i and X5 xDrive50i, 2008-2011 X6 x Drive35i, X6 xDrive50i and X6 M; 2010-2011 X6 ActiveHybrid, 535i xDrive Gran Turismo, 535i Gran Turismo, 550i xDrive Gran Turismo and 550i Gran Turismo; and 2011-2012 528i, 535i, 535i xDrive, 550i and 550i xDrive and 2012 535i ActiveHybrid, 640i Convertible, 650i Convertible, 650i xDrive Convertible, 650i Coupe and 650i Coupe xDrive.

So far, the company says it is not aware of any crashes or injuries related to the issue. BMW will notify owners beginning in December, and dealers will replace the fuel pump module.


by Ashlee Kieler via Consumerist

Soylent Stops Sale Of Meal-Replacement Powder After Customers Report Becoming Ill

http://ift.tt/eA8V8J

Earlier this month, meal replacement startup Soylent announced that it would voluntarily stop selling its new-to-market Soylent nutrition bar after receiving reports from customers who became ill after consuming the snack. Now, the company says it will expand that action to include certain meal-replacement powder after receiving similar issues. 

Soylent announced on Thursday that it would stop the sale of Powder 1.6 — which is designed to be mixed with water and consumed instead of solid food — and advised customers who have shown sensitivity to the product to discard whatever is left.

The move was made after an “aggressive” investigation to uncover why people were having negative experiences after eating Soylent Food Bars. The investigation included “product testing, an exhaustive industry search, and discussions with many of our suppliers,” the company said in a blog post. “Our tests all came back negative for food pathogens, toxins or outside contamination.”

At that point, the company says it began to shift its focus to whether any one ingredient could be triggering a food intolerance, noting that such an issue would explain why not all customers had become ill after eating the products.

During the review, the company says it noticed that a handful of consumers — less than 0.1%, according to Soylent — who consumed Powder 1.6 over the past several months reported stomach-related symptoms that were consistent with what Bar customers described.

Previously, customers shared their experiences on Soylent’s own forum and a Soylent subreddit describing becoming violently ill after consuming the snack bars.

In one post a customer describes experiencing intense vomiting about three to four hours after eating a Food Bar.

“The vomiting lasted several hours. I think it was probably the worst vomiting episode I ever experienced. I did not experience diarrhea,” the customer wrote on the subreddit.

Another user said he became “so nauseous” he had to puke and followed that episode with diarrhea.

Because Soylent did not find similar complaints in its Powder 1.5 product, the company believes a possible connection between the Powder 1.6 and Food Bar could come down to the only ingredient specific to both products.

While the company plans to continue to look into the matter further and share its findings with the Food and Drug Administration, it wants to “err on the side of caution” by stopping sales of Powder 1.6 and advising customers not to use it if they have experience stomach discomfort.

Soylent says it will reformulate the Bar and Powder products to remove the common ingredient, with new products expected to be available in early 2017.

So far, the company says it has not heard any complaints related to its Soylent Drink or Coffiest products.

“We value our customers’ safety and satisfaction with our products above all else and we apologize again to any customer who had a bad experience,” the company said.

[via Business Insider]


by Ashlee Kieler via Consumerist

Report: Defense Department Overpaid $54 Million For EpiPens

http://ift.tt/eA8V8J

It looks like taxpayers didn’t just overpay for EpiPens purchased through Medicaid. According to a new report, the Department of Defense has been paying almost full retail price for the expensive emergency allergy treatment.

This is according to a Reuters analysis of available data, which found that many of the EpiPens paid for by the DoD were purchased at retail pharmacies instead of military facilities or by mail order. That means the DoD’s deep discount on the drug did not apply.

When EpiPens were purchased at retail stores, Reuters says the DoD paid an average price that was up to three times higher than the discounted rate for buying the drug at a military facility. That wouldn’t be that much of a problem if it were only a small number of patients buying EpiPens at the higher price, but Reuters reports that nearly half of these drugs were bought at retail.

Between the drug’s soaring price hikes and the increased demand for EpiPen, DoD annual spending on the allergy treatment jumped from $9 million in 2008 to $57 million in 2015.

Reuters estimates that the DoD paid $54 million during those years for EpiPens that could have been purchased for significantly less money.

The drug’s maker, Mylan, tells Reuters that it’s talking to the Pentagon about extending the DoD’s discount to purchases made at retail pharmacies.

The DoD’s EpiPen situation appears to be different than the hundreds of millions of dollars overpaid for the drug by the Center for Medicare & Medicaid Services (CMS). That dispute involved the proper classification of EpiPen in the Medicaid rebate program.

Under that program, generic or multiple-source drugs pay a smaller rebate rate to Medicaid compared to the rebates paid for patent-protected drugs or medications with no competition. For decades, EpiPen was categorized as a multiple-source drug, meaning Mylan (and the companies that previously owned the EpiPen brand) were paying the lower rebate rate.

CMS recently concluded that the drug had been mis-categorized, meaning the government had lost out on hundreds of millions of dollars in rebates from Mylan. Almost immediately after CMS revealed this overpayment, Mylan says it agreed to a $465 million settlement with the Justice Department — a settlement the DOJ has yet to discuss publicly.

EpiPen may soon get lower-price competition, both from a generic version of the drug it plans to release on its own and from Sanofi’s Auvi-Q epinephrine injector. That drug was recalled from the market in Oct. 2015 over concerns about inaccurate dosing, but is slated to return in 2017.


by Chris Morran via Consumerist

Amazon Contractor Agrees To Pay Drivers $100K In Phantom Lunch Breaks

http://ift.tt/eA8V8J

What if your employer deducted lunch breaks from your time sheet, but you weren’t allowed to actually take any time for lunch? That’s what New York’s attorney general says happened to employees of Cornucopia Logistics, a contractor that handles deliveries for Amazon and for its grocery delivery service in New York City. The company has settled with the state, and will pay affected workers and former workers $100,000 in back wages for the practice.

Amazon Fresh, the grocery service, recently expanded to more cities and announced a change to its pricing structure that makes paying for the delivery service more manageable. Using contractors means that Amazon isn’t directly responsible for their working conditions, and isn’t directly implicated, but the drivers in this case were making deliveries for Amazon.

“Delivery workers travel all hours of the day and night and through all kinds of weather to meet tight time frames,” AG Eric Schneiderman, who has heard all of your Spider-Man jokes before, said in a statement. “They deserve to have a proper lunch break, and when they don’t, they certainly must be properly compensated for all of their work.”

Indeed, everyone should be compensated for their work fairly, and delivering food while not being allowed meal breaks must be a special kind of workplace misery.

Amazon delivery contractor settles on New York back wages [Reuters]


by Laura Northrup via Consumerist

New Rules Aim To Make It Easier For Students To Seek Financial, Legal Relief From Failed Colleges

http://ift.tt/eA8V8J

In the last few years, multiple for-profit college chains have closed with little or no warning given to their students, while others remain on the brink of closure. And many of the for-profit schools that remain bar wronged students from ever suing the college in a court of law. Today, the Department of Education finalized the massive overhaul of its “Borrower Defense” rules in an effort to make it easier for students to hold colleges financially and legally responsible for their actions.

The final regulations [PDF] aim to protect student borrowers against misleading and predatory practices by postsecondary institutions and clarify a process for loan forgiveness in cases of institutional misconduct.

The Dept. of Education and advocates began working on revisions to the Borrower Defense rules shortly after Corinthian Colleges Inc — the operator of Heald College, Everest University, and WyoTech – closed in 2014.

At the time the schools closed, Borrower Defense applications had been a rare occurrence, thus the standards and processes involved were not exactly clear.

The finalized rules set forth more specific benchmarks for situations where students would be eligible for loan relief. The final regulations include key provisions that aim to protect the rights of borrowers and hold institutions accountable by:

• Giving borrowers access to consistent, clear, fair, and transparent processes to file claims;
• Empowering the Secretary of Education to provide debt relief to borrowers without requiring individual applications in instances of widespread misrepresentations;
• Protecting taxpayers by ensuring that financially troubled institutions provide the government with protection against the risks they create and that institutions whose actions lead to discharges of Federal student loans are held responsible;
• Helping students make more informed decisions by requiring proprietary schools with poor loan repayment outcomes to include a plain-language warning in their advertising and promotional materials;
• Ensuring affected borrowers have information about loan discharge when schools close and access to an automated process;
•Banning schools from inducing students to sign pre-dispute arbitration agreements that waive their rights to go to court and bring class action lawsuits based on borrower defense claims.

Borrower Relief

The finalized rules provide for a streamlined timeframe and process for students to receive loan discharges when their school closes. Under the new guidelines, this option becomes available to currently or recently enrolled students when a school shuts its doors.

Students who receive a closed school discharge have no further obligation to repay their Direct Loans, Federal Family Education Loan (FFEL) Program loans (which include Stafford and PLUS loans), or Perkins Loans.

The finalized rules include a measure for early implementation of automatic closed school discharges.

Specifically, students who attended a school that closed on or after Nov. 1, 2013 and didn’t enroll in another Title IV participating institution within three years. will receive a loan discharge.

The final regulations also makes it clear that the Department will determine in a “reasonable and practicable way the appropriate relief for a borrower defense claim, taking into account any educational benefit received.”

As for Pell Grant eligibility, the Dept. of Education announced plans to restore semesters of grant eligibility for students who were unable to complete their programs because their institution closed.

The rule could make a significant difference for students who rely on grants to cover education costs. Currently there is a maximum Pell Grant lifetime eligibility of 12 semester. Once a student has used their allotted lifetime Pell Grant eligibility, it’s gone, even if the school they attended later closes or is later found to have defrauded students with false job placement rates or other misleading tactics.

Forced Arbitration

The finalized rules also address forced pre-dispute arbitration clauses in students’ enrollment agreements. These clauses generally bar students from bringing any legal action against the school in a court of law, or joining together with other wronged students in a class action.

Instead, each student would have to go it alone through private arbitration, where damages may be limited, no legal precedents are set, and where the arbitrator’s decision can not be appealed to the legal system even when an error is made that could have resulted in a different outcome.

Additionally, many arbitration hearings include nondisclosure agreements for all parties, meaning that even if a student prevails in demonstrating the school screwed up, the world will not know.

As we’ve previously reported, these clauses are virtually unheard of outside of the for-profit education industry. Still, some schools have taken steps to dial back the requirements after increased scrutiny over the tactics: University of Phoenix recently announced that its new owners are doing away with the clauses starting July 1, while the non-profit that acquired a number of Corinthian’s locations likewise did away with them.

Under Friday’s finalized rules, the Dept. of Education bans all pre-dispute arbitration agreements for all Direct Loan borrowers when it comes to disputes related to the educational services provided or the making of Direct Loans, regardless of whether such clauses are a condition of enrollment.

The rules also end “day-in-court denials,” that blocked students from ever taking a school to court. Specifically, the provision allows students to agree to arbitration of their claims, but only after the actual dispute arises.

Finally, the rules prohibit schools from placing in their enrollment agreements restrictions that silence students from voicing their concerns to authorities.

“The Department is concerned that some schools require students to first pursue an internal process before contacting accreditors and regulators about potential violations of the law,” the provision states. “The final regulations bar this practice, while also providing more transparency on the outcomes of arbitration by requiring schools to notify the Secretary when arbitration and judicial claims are filed and the decisions and awards issued in arbitration and in court proceedings.”

Pauline Abernathy of The Institute for College Access & Success says her organization is still reviewing the new rules, but that she believes they “will help ensure that students at closed schools know their options and that their loans are automatically discharged if they do not continue their studies. Both students and taxpayers will be better protected because the riskiest schools will have to warn students and put money aside to help cover the cost if their students’ loans are discharged.”


by Ashlee Kieler via Consumerist

Cox Customers In Florida, Georgia Now Have To Pay Up For Hitting Data Caps

http://ift.tt/eA8V8J

Cox Communications upped it’s data cap to 1 TB per month recently, joining the club with peers AT&T and Comcast. The silver lining was that at the time, only one city’s subscribers had to pay up if they hit the limit. But too bad, so sad: the pool of people who have to cough up cash for using extra data is spreading now, too.

The change was spotted by Multichannel News. Cox updated their FAQ on Monday, to include all of Florida and Georgia, along with Cleveland, in the group of subscribers now subject to overage fees.

There’s a grace period in place for the next two billing cycles, a Cox representative told Multichannel News. That two-month grace period before overage fees kick in stats on Nov. 21.

After the two months run out (so, in January 2017), customers who exceed 1 TB of data use in a given month will be subject to fees of $10 for each additional 50 GB. That’s billed in blocks, so even if you go over by less than 1 GB you’re still on hook the $10 for the whole 50 and may as well use it up too.

Cox sends customers data alerts when they’re at the 85%, 100%, and 125% usage points.

The company says it notified customers in the affected service areas of the change on Tuesday, Oct. 25.


by Kate Cox via Consumerist

Consumerist Friday Flickr Finds

http://ift.tt/2eiaKWm

Here are five of the best photos that readers added to the Consumerist Flickr Pool in the last week, picked for usability in a Consumerist post or for just plain neatness.

吉姆 Jim Hofman
Skip Nyegard
Joachim Rayos
Xavier J. Peg

Want to see your pictures on our site? Our Flickr pool is the place where Consumerist readers upload photos for possible use in future Consumerist posts. Just be a registered Flickr user, go here, and click “Join Group?” up on the top right. Choose your best photos, then click “send to group” on the individual images you want to add to the pool.


by Laura Northrup via Consumerist

Thursday, October 27, 2016

Survey: Americans Waiting Until After Election To Shop For Holidays

http://ift.tt/eA8V8J

Whether it’s because of anxiety due to the upcoming presidential and congressional elections or a stubborn refusal to even think about winter holidays before Halloween, Americans are reportedly waiting until after the election is over to begin their shopping. No, they’re not waiting until after Thanksgiving: that would be silly.

That’s according to a consumer survey by the National Retail Federation, which puts planned spending per person at $935.58. That includes food, decorations, gifts, and cards for Christmas, Hanukkah, and Kwanzaa.

The president and CEO of the NRF, Matthew Shay, notes that advertising spots that would normally be full of retailers preparing consumers to think about consuming are full of candidate ads preparing voters to think about voting.

“Once the election has passed, we anticipate consumers will pull themselves out of the election doldrums and into the holiday spirit,” he reassured retailers in a statement.

By the way, over half (58%) of people polled plan to use the holiday shopping frenzy to buy something for themselves, spending an average of $139.61 per person.


by Laura Northrup via Consumerist

After 60 Days, What Has The “Robocall Strike Force” Accomplished?

http://ift.tt/eA8V8J

Two months ago, AT&T CEO Randall Stephenson accepted the challenge of FCC Chair Tom Wheeler to head up an industry-led “Strike Force” to finally do something meaningful to curb unwanted, often illegal, robocalls, and to give consumers free tools they can use to try to block these calls. The team was given 60 days to get this ship headed in the right direction, and now that time has passed a verdict is in: Much was accomplished, but consumers still don’t have the tools they need.

“A job well-planned is a job half-done,” noted FCC Chair Tom Wheeler at yesterday’s review of the Strike Force’s 60-day report [PDF], while simultaneously commending the team — which includes representatives from all the major wireless, broadband, and bandwidth providers — for grinding out 100 meetings over the course of just two months.

“I recognize that you all have day jobs,” said Wheeler, who later referenced AT&T’s recently announced merger with Time Warner Inc. by joking with Stephenson that “You haven’t stopped your day job, it seems.”

When the Strike Force launched, it was tasked with three main goals: develop robust call-blocking tools for consumers; speed up implementation of next-generation caller ID authentication; and develop a “Do Not Originate” list that can be used to stop certain suspicious calls closer to the source.

While the Strike Force made progress in all three areas, both the industry and the FCC acknowledged that much work still needs to be done.

For example, while the team did begin work on a network-to-device information sharing framework that could ultimately improve call-blocking technology, it hasn’t given a deadline for completing this project.

Likewise, the Strike Force worked with the FCC on this consumer outreach page on FCC.gov that links to call-blocking information for several providers and devices, the companies themselves have largely yet to implement free tools for their customers to use. And, as our partners at Consumer Reports pointed out this week, the call-blocking services offered by providers are not created equal.

It’s a similar story on the back end, where the Strike Force was able to to expedite development of new caller ID standards that would make it more difficult for scammers to use spoofing technology to cloak their location. While the team committed to rollout milestones for these standards, Chair Wheeler expressed concerns that consumers will still be left having to deal with scammy robocalls.

“There will be no consumer impact until those standards are implemented,” said Wheeler, who called on all the companies involved to commit to continuing to exceed the current targets for implementing these upgrades.

One definite bright spot in the Strike Force report was the apparent success of a limited test of a “Do Not Originate” list using numbers that actually belong to the Internal Revenue Service. The IRS is a favorite for scammers who want to trick victims into believing they owe back taxes. But the Strike Force says that by blocking calls from IRS numbers that are not used to make outgoing calls, it demonstrated a significant decrease in IRS-related scam complaints.

“It is now time to expand that trial, to get it off of trial status, make it the real deal — to expand the number of numbers, and to expand the number of carriers,” declared Wheeler. “There is no reason why that can’t start happening today.”

Recovery Fees?

As we showed in our line-by-line breakdowns of cable and broadband bills, these companies love to charge “recovery” fees to ostensibly get back some of the money they spend complying with federal regulations.

The Strike Force report (see p. 38 of the PDF linked above) makes the case for providers to recoup robocall-related expenses through a variety of possible avenues. Congress could just give them this money; or they could offer basic call-blocking services for free but charge for access to a premium tier that would offer more benefits; or a “small surcharge or fee… applied to the customer’s monthly bill for the entire customer base.”

Wheeler did not appear terribly thrilled with these suggestions.

“Let me be the first to say that the FCC will look to see how we can reduce costs, but stopping unwanted calls is as much a business expense as marketing and billing,” he explained. “Providing a quality service is a cost of doing business.”

No Handoffs

The report makes mention of “handoffs” to standards bodies or to trade groups like US Telecom who would handle the next steps in the various development and deployment process. Again, this seemed to run Wheeler the wrong way.

“There is no handoff,” he told the Strike Force. “This is not out-of-sight, out-of-mind. These organizations work for the people in this room, and it is the people in this room who must continue the responsibility of making sure that the kind of plan that has been laid out is in fact delivered upon.”

To that end, Stephenson and Wheeler agreed to reconvene the Strike Force for a sequel in six months “so that we can look at exactly what has happened. Are we on the timetable, achieving the deliverables that this group has laid out?”

The goal, said Wheeler is for consumers to have “something that is actually happening, not something that is being talked about.”

“Half A Loaf”

Our colleagues at Consumers Union, whose End Robocalls campaign has garnered hundreds of thousands of signatures from people looking for free call-blocking tools now, concurs with the notion that the Strike Force’s work is far from finished.

“This latest plan is half a loaf, if that,” said Maureen Mahoney, policy analyst for Consumers Union. “These efforts are aimed at getting better solutions in the future, but consumers need relief now. The phone companies should take immediate action by offering their customers the best call-blocking protection currently available.”


by Chris Morran via Consumerist

Report: Amazon To Eventually Open As Many As 2,000 Grocery Stores

http://ift.tt/eA8V8J

Earlier this month, all-powerful “sources familiar with the matter” claimed that Amazon was on the verge of opening bricks-and-mortar convenience stores and offering curbside pickup. Now, a new report indicates that the e-tailer plans to start small, opening 20 physical grocery stores over the next two years, but ultimately expects to have thousands of stores nationwide.

Business Insider, citing documents from Amazon, reports that the e-commerce giant will open up to 2,000 grocery store locations over the next decade as part of its plan to enter the physical grocery market.

The plan would kick off with a 20-location pilot program in Seattle, Miami, New York, and other large cities by the end of 2018.

While the pilot program would focus on convenience and providing customers with groceries, obviously, the locations would take on two distinct variations: one would be “click-and-collect” for online orders and the other would be traditional grocery stores.

The drive-in stores would likely be around 10,000 square feet, while the traditional stores would be just that, traditional, at 30,000 square feet, the documents state.

Eventually, Amazon could combine the two store types, adding a pickup option to the larger stores.

It’s unclear just who would use the stores. For example, Business Insider reports that Amazon could operate the locations as membership-only retailers — much like its $15/month Fresh delivery service or $99/year Prime membership service.

Previous reports indicated that the stores would only be available to members of Amazon’s Fresh subscription service.

By charging a membership fee, Business Insider suggest, Amazon could offset some of the costs of operating physical stores.

Internal Amazon documents reveal a vision of up to 2,000 grocery stores across the US [Business Insider]


by Ashlee Kieler via Consumerist

T-Mobile Wants To Subsidize Your Google Pixel, Sort Of

http://ift.tt/eA8V8J

You may remember that T-Mobile was the carrier that pushed the rest of the wireless industry into selling phones without traditional contracts, but with interest-free installment plans. Now, though, T-Mobile wants to take advantage of the publicity surrounding Google’s Pixel phone and… subsidize it for you. Sort of.

The Pixel, you may recall, is available two ways. You can buy it from Verizon, and you’ll see Verizon advertising the phone as an “exclusive,” but that just means that Verizon is the only carrier that sells it. You can also buy an unlocked version directly from Google, which you can use with any carrier, including Verizon.

T-Mobile’s plan is to remind everyone that the Pixel isn’t a Verizon exclusive by giving customers bill credits amounting to $325, half of the cost of the 32 GB version of the phone.

The catch, of course, is that you have to stay with T-Mobile for 24 months, since the bill credit is applied to your account monthly. Other catches are that you have to turn in your Pixel receipt within 30 days of purchase, and that you have to be a first-time purchaser of the Pixel. T-Mobile hasn’t said how long the promotion will last.

CEO John Legere is annoyed at the competition, as usual, pointing out the problem with Verizon’s advertising. “Don’t let the ‘exclusive’ advertisements fool you,” he said in a statement along with the promotion announcement, “the Pixel phone is tested and proven to be fantastic on our lightning fast network, and we want to help you get the best of both worlds!”

Is T-Mobile trying to gain new customers here, or just troll Verizon and make sure that reminders that the phone isn’t exclusive are in the news? Maybe it’s both.


by Laura Northrup via Consumerist

Professional Pooper Scooper Accused Of Impersonating Secret Service Agent To Score Hotel Discount

http://ift.tt/eA8V8J

A Pennsylvania man who reportedly runs a business picking up dog droppings has apparently stepped into a major mess of his own making. According to federal prosecutors, he used forged documents to pretend to be a Secret Service agent to score a discount hotel room and then to try to get out of a traffic violation.

According to an indictment [PDF] filed earlier this month in a federal court in Pennsylvania, the Pittsburgh-area man allegedly used some overseas service to obtain fake Secret Service ID with his name and photo. Then this past June, he used that ID at a hotel, telling the manager he was a Secret Service agent and requesting a discounted government rate for his room.

A month later, prosecutors say he produced this same fake ID when confronted by a local police officer. According to the AP, this occurred at a traffic stop. The officer who pulled the man over reportedly suspected something was off about the ID, and took a photo of it to show to someone he knows to be an actual Secret Service agent.

Also, according to the AP, the suspect is the operator of a business called Doodle Scoopers, a company whose site declares “We pick up the pet waste and take it with us.”

The defendant faces charges of conspiracy, using false government badges, and fraudulent official seals. If convicted, he could spend as many as 15 years behind bars. He entered a not guilty plea earlier today, and was ordered released today on a number of conditions, including that he surrender his passport and that he not leave the court’s jurisdiction.


by Chris Morran via Consumerist

USDA Proposes Importing Avocados From Colombia Amid Shortage

http://ift.tt/eA8V8J

Amid a recent avocado shortage linked to a growers’ strike in Mexico and a drought in California affecting crops, the U.S. Department of Agriculture is proposing an amendment to existing fruits and vegetables regulations to allow the country to import Hass avocados from Colombia.

That’s not great news for U.S. producers looking to make money, but it could translate into savings for consumers: the USDA estimates in its proposal — now open for public comment until Dec. 27 — that “producer welfare losses” could total $4 million to $6 million, but “consumer welfare gains” could be anywhere from $14 million to $22 million.

“The price of fresh Hass avocados is estimated to decline by less than 2%” if Colombian imports are allowed, the USDA says.

As for why it’s proposing this idea, the agency notes avocados are super popular and everyone wants to eat them.

“A growing U.S. population and growing Hispanic share of the population, greater awareness of the avocado’s health benefits, year-round availability of fresh, affordable Hass avocados and greater disposable income have contributed to the increased demand,” the department noted.

In order for this to happen, Colombian suppliers would have to meet certain “phytosanitary” standards first, to bar any unwanted insects from entering the country along with the produce.

“This action would allow for the importation of Hass avocados from Colombia into the continental United States while continuing to provide protection against the introduction of plant pests.”

Along with California, which produces about 7% of the world’s avocados, the U.S. also allows avocado imports from Mexico and Peru, the Chicago Tribune notes.


by Mary Beth Quirk via Consumerist

Apple’s ‘TV’ (Not Just Apple TV) Wants To Be Your One-Stop Streaming Shop

http://ift.tt/eA8V8J

Today at a major press event, Apple announced TV. Not Apple TV, which already exists; nor iTV, which would be in line with their decade-old scheme but is a trademark held by someone else for something else entirely. No, neither of those, which would be less confusing. Just… TV.

Don’t let the name confuse you into thinking of the Apple TV, which is a thing — like a Chromecast, Roku, or Amazon Fire device — that you plug into your TV set to access streaming content. TV is, instead, an app for any iOS platform or, indeed, the new approach to Apple TV. Yes: Apple heard you like TV on your TV, so you can run TV on your TV.

iPhone owners may already be familiar with the principle; Apple’s used it in the Passbook and Wallet apps for years. The idea is that an Apple app, built into iOS, becomes a one-stop shop where all your [whatever] from all the sources you use can be put together for one-click access. It might be all your airplane and concert tickets, all your store rewards cards, all your credit cards — whatever. Apple does not own every kind of business, but it partners with them to bring their service onto its platform.

So in that sense, TV is just another step down that road.

“It will completely change how you watch TV with your Apple TV as well as your iPhone and iPad,” said Apple CEO Tim Cook, because that is the sort of thing Apple CEOs say.

Basically, it’s a universal search app that draws in content from the services you subscribe to. Or, in Cook’s words again, “a unified TV experience, one place to access all of your TV shows and movies, one place to discover great new content to watch.”

It’s got four parts: Watch Now, Library, Store, and Search. And each of them does exactly what it sounds like. Watch Now takes you back to whatever you were watching last, regardless of which service the content is piped through. Library takes you to your library of content you’ve purchased through iTunes. Up Next and Recommended are queue and recommendation features like basically every streaming app has, and store and search are store and search.

That said, it’s not totally universal. The content you can get through TV is only as good as the partners that Apple has talked into working with them.

It will be able to draw in streaming content you have TV-everywhere-style access to through your cable provider, though, and it will do it through a single-sign-on feature. You give the app your information once, and you shouldn’t have to log in individually to every single cable-based streaming service you have access to afterwards.

At least, theoretically: in order for that to work, a pay-TV provider has to be on board. Starting in December, Dish Network and DirecTV (AT&T) customers should be able to make it work. Cable subscribers, like the roughly 50 million who have either Charter or Comcast at home, don’t have an ETA for when they’d be in luck just yet.

Also out of luck: fans of the two biggest names in the streaming TV room, Netflix and Amazon. Amazon’s absence is understandable; its line of FireTV devices is in direct competition with the Apple TV (the hardware), and access to Amazon content is a selling point it can use.

Netflix, however, is usually everywhere, on basically any device that will have it. It’s even in beta testing now on Comcast’s fancy X1 cable box. Its content has also in the past been accessible through the Apple TV’s search feature. But not now, a spokesperson for the company confirmed to Wired.

In the end, then, TV almost seems to be doing exactly what the cable industry didn’t want the FCC to make universal: it’s a suitable cable box alternative for folks who have a whole lot of separate streaming logins to manage. Even if you do still have to switch apps to go from Game of Thrones to Orange Is The New Black.


by Kate Cox via Consumerist