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Friday, August 12, 2016

“Dancing Baby” YouTube Lawsuit May Go Before Supreme Court

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The nearly decade-long legal battle over a 29-second YouTube clip of a toddler dancing to a barely discernible Prince song may end up going before the Supreme Court after free speech advocates representing the mother who shot that video petitioned the nation’s highest court.

Those familiar with the “Dancing Baby” case can probably skim the next few paragraphs, but here’s a short history of how a silly YouTube clip became a constitutional milestone.

Back in Feb. 2007, Stepanie Lenz uploaded a short video of her baby boy enjoying himself in the kitchen while the 1984 Prince and the Revolution song “Let’s Go Crazy” played in the background.

While record companies and music publishers now use automated scanning services to check for potential copyright violations, at the time Universal Music used actual human beings to review possible infringement.

Shortly after the video was uploaded to YouTube, it came to the attention of one such flesh-and-blood being at Universal who then included it on a list of Digital Millennium Copyright Act (DMCA) takedown notices sent to YouTube.

The DMCA allows for websites to avoid liability for content uploaded by third parties if the site responds in a timely matter to alleged copyright violations. This is why many large sites operate under a “take down first, ask questions later” approach.

Thus, the video was initially removed by YouTube and remained down for about six weeks. After retaining an attorney, the mom convinced the Google-owned site that her video constituted a protected “fair use” of the song and it was reinstated.

Calling Foul On Fair Use

One of the reasons copyright holders can use the DMCA to easily demand the removal of allegedly infringing content is a requirement in the law that these copyright owners are not misrepresenting the nature of the alleged violation. In fact, sending a merit-less takedown demand could make Universal “liable for any damages, including costs and attorneys’ fees, incurred by the alleged infringer.”

The mom felt that the use of a few seconds of background music in a video with no commercial intent constituted a clear example of a protected fair use. She also believed that this would have been clear to anyone who viewed the video, and that Universal should have known its takedown demand was frivolous.

Lenz, with the assistance of the Electronic Frontier Foundation, sued Universal Music in July 2007 [PDF], alleging that the publisher had failed to live up to its DMCA obligation by not considering the possibility that the short burst of music fell under the fair use umbrella.

Universal argued first that the DMCA doesn’t specifically mention fair use, so it has no obligation to consider this factor. Then it tried to convince the court that fair use is not an “authorized” use of a copyrighted work; it’s just an excusable use of that work, so it was right for Universal to file the takedown demand and then relent after considering fair use.

But the courts have disagreed. The District Court noted in 2008 that the Copyright Act’s section on Fair Use explicitly states that fair use is “not an infringement of copyright.”

Then last year, the Ninth Circuit Court of Appeals sided — at least on this aspect of the case — with Lenz, finding that, “Fair use is not just excused by the law, it is wholly authorized by the law.”

Sky-High Standards

The Ninth Circuit might have agreed with Lenz that Universal should have considered fair use before sending the takedown demand, but it arguably handed the case to the publisher by setting an incredibly high bar for Lenz or any other plaintiff in her situation to prove that a rights holder made a frivolous DMCA claim.

The appeals court ruled that a “copyright owner cannot be liable simply because an unknowing mistake is made, even if the copyright owner acted unreasonably in making the mistake.”

Instead, Lenz must demonstrate that Universal had “some actual knowledge of misrepresentation” when it filed that controversial takedown demand.

The appeals court says a jury in such a case would need to determine “whether Universal’s actions were sufficient to form a subjective good faith belief about the video’s fair use or lack thereof.”

More bluntly, if the rights holder can convince a jury it believed a DMCA takedown demand was sent in good faith, then it can’t be held liable — even if any reasonable person would have realized no infringement had occurred.

Ask The Supremes

And so we come to the actual new news for today. The EFF has filed a petition [PDF] with the Supreme Court on behalf of Lenz, arguing that the standard set by the Ninth Circuit has effectively rendered fair use protections against the DMCA “all but meaningless.”

Continues the petition: “Left undisturbed, the ruling in this case gives a free pass to the censorship of online speech, particularly fair uses. An author could cause a hosting service to take a critical review offline, without fear of consequence, if she held the mistaken view that the reviewer’s use of a quote was unlawful. A political candidate who thought using an excerpt of her speech in a series of videos was necessarily infringing could flood her opponent’s YouTube channel
with takedown notices and cause it to be taken offline altogether in the middle of an election season, again without consequence.”

Taking the appeals court’s logic even farther, the petition contends that there’s no reason a rights holder couldn’t defend themselves by claiming that their belief in a copyright violation was based on something told to them by a fortune teller.

By concluding that a mere belief was sufficient to evade liability for sending a DMCA claim, the petition argues that the Ninth Circuit “puts the DMCA in conflict with the First Amendment… by allowing private parties to do what no court could: Silence lawful expression, temporarily or permanently, based on nothing more than a legally baseless allegation.”

EFF Legal Director Corynne McSherry the Supreme Court needs to overturn the Ninth Circuit’s ruling or risk leaving the door wide open to abuse of free expression.

Adds McSherry, “Rightsholders who force down videos and other online content for alleged infringement — based on nothing more than an unreasonable hunch, or subjective criteria they simply made up — must be held accountable.”


by Chris Morran via Consumerist

Judge Grants Permission For Volkswagen To Test Scrapping Cheating Diesels

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What can Volkswagen do with the cars with emissions-cheating diesel engines that it buys back from consumers? The automaker has one proposal that a federal judge approved: even though the vehicles are pretty new, the company has proposed scrapping them to get them and their polluting engines off the roads.

There are an estimated 50,000 cars that Volkswagen may buy back and need to find a use for. Before recycling that many vehicles at once, though, Volkswagen wants to run a pilot test on some of the 2-liter cheating diesels that it already owns.

The first test will have 20 vehicles, and Volkswagen would use it to study the feasibility of scrapping vehicles that come back through the buyback program and lease terminations. Some parts could be re-used to repair non-cheating Volkswagens, and it would be legal to re-sell them and use them.

Judge lets VW test program to scrap cheating diesel vehicles [AP]


by Laura Northrup via Consumerist

Walmart Has A Not-So-Secret Food Lab To Develop New Products

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What do frozen stuffed doughnut bites and prepared meals for the Paleo diet have in common? Not very much, other than they’re both coming to Walmart store shelves soon after being developed and tested in the mega-chain’s new test kitchens and sensory lab, which the company uses before launching new products from its suppliers.

The lab is in the company’s headquarters in Bentonville, AR, and the Associated Press paid a visit and told us what’s inside. The 10 test kitchens in the facility include a big fancy chef’s kitchen, kitchens that resemble more humble facilities that home cooks use, and also kitchens for testing new store-made products that are identical to the facilities in stores’ delis and bakeries.

The sensory labs are meant for company employees and customer volunteers to test new products before they hit shelves nationwide. (Our sibling publication, Consumer Reports, also has sensory lab and professional tasters, on whom we inflicted KFC’s Double Down six years ago, and new margarine formulas last year.)

Food is important to Walmart: about 56% of its sales come from Supercenter grocery and grocery-only Neighborhood Markets. House-brand products are an important part of that, too, to appeal to budget-conscious consumers and also keep suppliers on their toes.


by Laura Northrup via Consumerist

Spotify Now Has A Portal Dedicated Solely To Video Game Music

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There’s a lot more to the music in video games than that song from Tetris: whether it’s the tunes blasting straight from the game or the playlist you use to gear up for a marathon gaming session, music can make all the difference. Spotify has caught on to this, and has launched a new portal designed to put all that music in one spot.

The Spotify Gaming subsection features a collection of original soundtracks from popular games like Minecraft, Call of Duty, Grand Theft Auto, and the Halo series. These OSTs were on Spotify before, but now they’re all in one category instead of scattered throughout the service.

There are also curated playlists featured on the portal, which gamers can choose from to get in just the right mood for a productive gaming session.

“Find curated playlists like Power Gaming, RetroWave and Top Gaming Tracks as well as hundreds of gaming titles, covering everything from nostalgic 80’s mono tunes to the hottest new releases such as No Man’s Sky, Fallout 4 and Uncharted 4 – and we’re only just getting started,” Spotify said in a press release.

The platform also includes “exclusively curated guest playlists by gaming profiles like Day[9] and Sneaky Zebra,” Spotify ays.

The Gaming catogory will be available in Browse across all platforms, including iOS, Android, desktop, and PlayStation, as of Friday.

Now, to get that Tetris song out of my head.


by Mary Beth Quirk via Consumerist

Retailers Trying To Lure College Customers Now So They’ll Become Lifelong Shoppers

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Often when a shopper is loyal to a brand, product, or company, it’s simply because they have a long history with it. That’s why retailers are trying to hook college-age students now — even before full-time jobs bring them a disposable income — in the hopes that they’ll become lifelong shoppers.

This is the perfect season for those efforts, as parents and students are shelling out the big bucks on back-to-college supplies for their dorm rooms and apartments: according to a National Retail Federation survey cited by the Chicago Tribune, the average family with college-age kids expects to spend $888.71 on getting ready to go back to school. Half of that goes towards electronics, apparel, and dorm furnishings.

“Especially when it’s freshmen going off to college for the first time, or a sophomore or junior establishing their first apartment, it’s a big chunk of change,” Retail Systems Research analyst Nikki Baird said.

That means retailers have a chance to make money, sure, but it also means they can get a foot in the door in the hopes that these kids will become repeat customers long after they have no need of shower shoes and pallets of Easy Mac. It’s also a good time to grab’em because college students might not have done much household shopping yet.

Target, Bed Bath & Beyond, and Best Buy have graduation wish lists that work like wedding registries, the Tribune notes. Best Buy has students-only deals year-round, and Target offers help from “college stylists” in a series of YouTube videos with dorm design advice.

Target also has plans for special small-format stores near college campuses. and hosts after-hours shopping parties at stores near 86 campuses in the begging of the school year.

Even Amazon is in the game, offering six-month free trials of its Prime program, and building on-campus stores where students can drop off and pick up packages.

RELATED: Comcast Hoping Free Campus Cable Will Stop Cord-Cutters Before They Start

It’s still unclear if any of these efforts will pay off, but the back-to-school season is the best time to reach a lot of young people all at once to test ideas, NRF’s Baird told the Tribune.

“It’s a chance to check to see if you engage with consumers at that level; does it work better than throwing promotions at them?” she said.

Big retailers trying to turn college kids into lifelong customers [Chicago Tribune]


by Mary Beth Quirk via Consumerist

Take A Break From Watching The Olympics On Work Time… It’s The Consumerist Quiz!

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It’s not your fault that the folks in Rio scheduled handball in the middle of the workday. We understand that you won’t be denied your chance to watch Durdina Jaukovic and her teammates from Montenegro go up against the favored Norwegians, led by Emilie Hegh Arntzen. Don’t worry — we’re not asking you to do your job. Just take a few minutes to see if you can recall anything else from this week other than that sweet 25-25 draw between Tunisia and Qatar.

After a few weeks of reasonable results in the Consumerist quiz, last week’s results were a return to form, with the median sinking to 53%. You can do better; if you don’t, you won’t make it out of group play and into the quarterfinals against Andorra.


by Chris Morran via Consumerist

Fashion Brands Don’t Want To Go To Macy’s, Either

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We’ve been discussing lately about how customers don’t seem to want to shop in department stores, whcih means that malls don’t want or need them to draw customers. It turns out that brands have soured on department stores too, since having items inevitably end up on sale cheapens their brands everywhere. Where does that leave department stores? Closing a lot of stores and figuring out how to go forward.

It’s not a coincidence that in the last week, while Macy’s announced plans to close 100 stores, starting with its standalone menswear store in San Francisco, handbag brand Coach and fashion brand Michael Kors announced plans to pull their merchandise from department stores.

Shoppers simply weren’t buying huge amounts of merchandise, and the jam-packed clearance sections of the last year or so have fashion brands nervous. While some brands are scaling back their department store presence, new companies are starting up without putting their products in department stores at all. You won’t find brands like Everlane at your local Macy’s: new-generation fashion companies not only want to keep more control over their pricing, but release new items closer to when people will actually wear them.

The current problem with the department-store model is that while the chain shoves dozens of brands together on a jumbled clearance rack, the store itself lacks a strong brand identity. It has house brands, but those are normally secondary to the recognizable brand names.

Consumers are not the only ones leaving Macy’s; brands are too [San Francisco Chronicle]
What Is the Direct-to-Consumer Sales Model and Why Should You Care? [Racked]


by Laura Northrup via Consumerist

Woman Loses Hospice Care Because She’s Lived Longer Than Expected

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When someone is receiving hospice care, it usually means they’re very close to the end of their life. But what happens if that person simply refuses to die?

A who’s outlived her prognosis has lost hospice care for that very reason, CBS New York reports. She wasn’t supposed to still be alive, after doctors gave her less than six months to live… two years ago. But despite battling stage 4 lung cancer and chronic obstructive pulmonary disease, she’s hanging in there.

“I’m not going to die – I’m assuming I’m not going to die,” she told CBS New York.

She had been staying mostly on her daughter’s couch, with drugs, oxygen equipment, and a weekly nurse’s visit paid for by Medicare.

“Bottom line — she’s not dying fast enough. That’s the bottom line,” her daughter told the station. “I received a phone call last week: ‘We had a meeting. We decided she’s stable, and we’re pulling hospice,’” she explained, saying they didn’t offer an alternative.

Medicare rules define hospice care as for the actively dying only, and “terminal” means you have less than six months to live. Now that her hospice provider has done what’s called “graduating” the woman from hospice care, she’ll have to go back to her private doctor and supplemental insurance.

But some experts say that “six months or less” rule shouldn’t always apply.

“If the patient is in a gray zone where they’re not necessarily declining but they don’t look good, in my opinion, that patient’s a hospice patient,” said Dr. Mark Fialk of Hospice of Westchester, told CBS NY, noting it’s “very much” a judgment call.

Anyone removed from hospice care has the right to appeal directly to Medicare. And while some patients may end up returning to hospice care at that point, it can be very inconvenient to go through the experience of switching doctors when they’re feeling that sick.

“People should be aware that this can happen to them,” the woman’s daughter says.

Woman Loses Hospice Care After Living Longer Than Expected [CBS New York]


by Mary Beth Quirk via Consumerist

No One Will Tell Man Why Lowe’s Opened Insurance Policy For Him After He Left Company

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A man who briefly worked for a company owned by Lowe’s is at risk of losing his current medical insurance after finding out that the home improvement retailer took out a health insurance policy in his name after he stopped working there.

The Seattle Times has the full story of the 47-year-old, who has spent the last year trying in vain to get anyone at Lowe’s to explain what happened and — more importantly — fix the problem.

Back in July 2015, the man left his job at Nordstrom. To make sure he had healthcare coverage, he purchased a COBRA plan that would extend the insurance he’d received from Nordstrom through Jan. 2017.

He then briefly took a job at Lowe’s-owned ATG, leaving that gig in Jan. 2016. During his exit interview, he says the human resources people confirmed that he had not been signed up for any sort of healthcare coverage during his short time with the company.

Fast-forward to July 2016, when he finds out after a visit to see the doctor, that he not only had the Aetna-administered COBRA plan he knew about, but that there was a Blue Cross Blue Shield health insurance plan from Lowe’s in his name and Social Security number.

Then Aetna found out about the Lowe’s plan and determined that it should not have covered any of the man’s medical bills after Jan. 2016, when the Lowe’s coverage kicked in. The Blue Cross Blue Shield plan covered those reversed payments and told the man that their records indicate he is an active employee at Lowe’s.

But not only was he obviously not a Lowe’s employee, he didn’t show up on the BCBS active employee list until a month after he’d left the company. He was also now on the hook for portions of his medical bills that the Lowe’s BCBS plan didn’t cover.

The man says he repeatedly tried to reach ATG and Lowe’s through official channels — phone calls, emails — and through social media, but the company refused respond to his requests for information or to resolve the error. He had to contact the Washington state Dept. of Labor just to get his former employer’s attention.

Yet even now, ATG will only tell the Times that the company’s “HR team is helping him with that issue.”

Beyond the health insurance issue, he’s also curious if Lowe’s is mistakenly listing him as active employee for other benefits.

“[A]m I enrolled in an employer-sponsored retirement plan, am I enrolled in any other type of insurance? Legal benefits?” he explains to the Times. “I want to know where my Social Security number was used, what accounts were established, the status of those accounts, and I’d also be curious to know if anyone accessed those accounts.”


by Chris Morran via Consumerist

Some Editions Of The First Harry Potter Book Contain A Valuable Mistake

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You might want to take a close look at that hardcover copy of the first Harry Potter book, as some versions contain an error that makes them super rare, and pretty darn valuable.

There are about 500 first edition copies of Harry Potter and The Philospher’s Stone (in U.S. editions, the boy wizard was paired with The Sorcerer’s Stone) that have the mistake: “1 wand” appears twice in Harry’s list of required supplies for Hogwarts on page 53.

There’s a copy of the 1997 book going up for sale in a November auction which is expected to sell for as much as £26,000 (about $33,600), as it’s in “excellent condition,” Matthew Haley, Bonhams’ Head of Books and Manuscripts, said in a press release (h/t The Independent).

Bonhams

“As the first book in the series, Harry Potter and the Philosopher’s Stone has a special place in the affections of the millions of readers across the world and the proof reading error about the wand in the first edition has, of course, become a treasured piece of Harry Potter arcana,” Haley says. “Like most enduring books aimed at younger readers, the Harry Potter books also have wide appeal to adults and there is a strong market among collectors for first editions.”


by Mary Beth Quirk via Consumerist

Microsoft Buying Its Own Game Streaming Service To Take On Twitch

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Game streaming is big business. And like TV streaming before it, everyone with two wires to plug together wants a slice of that delicious viewer pie. (Ew.) Which explains why Microsoft is hopping in the pool with its own streaming service acquisition.

It’s been two years since Amazon ponied up nearly a billion dollars to buy Twitch, the biggest name in “watching someone else play No Man’s Sky while you’re at work,” and that purchase has indeed worked out well for them. Twitch remains the go-to name in games, but where there’s money to be made competition will swiftly arise.

Enter Beam. The company is a competitor to Twitch, less well-known but with potential. Or at least, as Ars Technica reports Microsoft sees potential there, and has snapped Beam up.

Beam offers a different set of features from Twitch, including its own level of game-style accomplishments — you earn points for doing some things, which you can then spend on other things. And those built-in metagame features Beam promises feel very in-line with Microsoft’s existing XBox Achievement structure and culture.

Microsoft, with its ownership of the Xbox and Windows platforms, probably really hates seeing all that sweet customer interaction and potential revenue go to third parties like Amazon. But whether Beam will become a go-to default down the line remains to be seen.

Neither company disclosed the actual terms of the deal.

Microsoft acquires game-streaming site, will integrate features into its games [Ars Technica]


by Kate Cox via Consumerist

Ruby Tuesday Closing 95 Underperforming Restaurants

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Diners across the country will have one fewer salad bar to peruse with their lunch or dinner, as Ruby Tuesday announced it will close nearly 100 restaurants by the end of the year. 

Tennessee-based Ruby Tuesday revealed in its fourth quarter report on Thursday that it will close 95 underperforming locations by the end of the year as part of a “Fresh Start Initiative.”

While the company hasn’t identified which of its 724 restaurants will be closed, it said the decision was made after a comprehensive review of its corporate-owned restaurant portfolio.

Performance at the targeted locations was not meeting exceptions, the company said.

In all, the company said Thursday that its revenue declined 5.9% during the 2016 fiscal year, with same-store sales declining 3.7% over the previous year.

The locations are expected to cease operations by September. Full-time and part-time employees impacted by closures will be offered positions in nearby restaurants where possible, the company said.

“The decision to close restaurants is a difficult but necessary step as we take aggressive actions to strengthen our organization,” JJ Buettgen, Chairman of the Board, President, and CEO of the chain, said in a statement.

The company believes that its Fresh Start plan will ultimately create long-term value for shareholders.

Under the plan, the company says it will attract more women and young families, as well as increasing visits from our current Ruby Tuesday guests.

“We believe we can return to positive same-restaurant sales, expand restaurant level margins, and increase operating profit,” Buettgen said.

[via The Indianapolis Star]


by Ashlee Kieler via Consumerist

Facebook Polling Users To Find “Most Informative” Stories For News Feed

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In its quest to show users exactly what they want to see, when they want to see it, Facebook is tweaking its news feed algorithm yet again, this time based on user polling.

Citing “core values” the company relies on to guide the changes it makes to the News Feed, Facebook says one of its goals is to show stories that are informative. What exactly that means is personal for each user — maybe an article on cheese-making is informative to me, but not so much to a cheesemonger, for example.

To crack the code of what’s informative for each person, Facebook says it’s using global crowd-sourced surveys of tens of thousands of people per day through its Feed Quality program. It’s updating the algorithm now by creating a new ranking signal to predict what is most informative to users, which means those stories will appear higher in their feed.

First, Facebook looks at stories that people rank as informative in the Feed Quality Program, using a scale of one to five — one being “really not informative” and five being “really informative.”

“Generally, we’ve found people find stories informative if they are related to their interests, if they engage people in broader discussions and if they contain news about the world around them,” Facebook says.

That signal is then combined with how relevant Facebook thinks the story will be to you personally, “taking into account things like your relationship with the person or publisher that posted, or what you choose to click on, comment on or share — to best predict stories that you might personally find informative.”

Informative stories will likely change over time, as Facebook keeps tracks of your likes, dislikes, clicks, and all the other things it’s got an eye on.


by Mary Beth Quirk via Consumerist

JCPenney Sales Increase Slightly, Still Losing Money

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When higher-end department stores like Macy’s and even Nordstrom are struggling, it’s understandable that JCPenney might have another tough quarter trying to bring in new customers, get the ones it has to come in and spend more often, and find things to sell that customers can’t just go buy online instead.

JCP shared its quarterly results today, and sales weren’t bad exactly, but also didn’t grow significantly. The chain reported that sales were up 2.2% at the same stores: not impressive, but an improvement over the chain’s last decade or so of results. Under business logic, the company’s share price went up after it reported having lost $56 million in the last quarter.

The chain does have a plan for success, which maybe hasn’t had a chance to fully take effect yet. Earlier this year, the company added appliances back to its product mix in some stores, adding them in even more stores after the new offering was a hit.

While it might seem counter-intuitive to become more like Sears at the same time that Sears isn’t doing well, it’s a smarter move than it appears at first: as Sears shrinks and tries to launch its second mini-chain of appliance stores, there’s room for some retailer to sneak in and sell major appliances.

That appliance-seller could be CEO Marvin Ellison’s most recent former employer, Home Depot, or it could be JCPenney. Home goods are already one of the chain’s top divisions, so selling more stuff for homes just makes sense.

By the way, the chain’s best-performing division? The Sephora mini-stores inside many JCPenney stores. The company has tried expanding into stores-within-stores from other brands, but the format that has been many markets’ first experience with Sephora stores is successful and lucrative.

J.C. Penney Reports Another Loss, Weak Sales Growth [Wall Street Journal]


by Laura Northrup via Consumerist

Bad Hollywood Tour Guides Charge $50 To Tell Lies, Put Homeowners At Risk For Stalkers

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You’d like to think that if you’re forking over a sizable amount of cash to be shown the sites of Hollywood, your tour guide would at least have some idea what they’re talking about. Yet a new report shows that not only are some of these tour buses apparently fleecing passengers; they’re also putting innocent homeowners in the crosshairs of potentially dangerous stalkers.

The NBC4 I-Team in Los Angeles recently spent hours undercover taking nearly two dozen tours and found that a number of these supposed tour guides are either just making things up or have been horribly misinformed.

On just one tour, the guide pointed out the homes of 50 Cent, Paris Hilton, Danny DeVito, Ice-T and Coco — except none of those houses belonged to any of those celebrities.

One house that was correctly identified was a property once owned by Michael Jackson, but the tour guide claimed this was the house where Jackson dangled his then-infant son Prince Michael II from a balcony with a blanket over his face. Problem is — that happened at a hotel in Berlin, several thousand miles from L.A.

During other tour rides, passengers were not only pointed toward homes Kim Kardashian, Britney Spears, Robert Downey Jr., Jennifer Lopez, and a dozen others don’t live, they were also told outright, potentially slanderous, lies — like the tour guide who pointed out a house and said Justin Bieber had been responsible for burning it down.

The operator of one tour brushed off the I-Team’s finding as saying that “This is all about fun, this is all about Hollywood,” and that his customers don’t actually mind that they are being told fictions.

But it’s not fun for some of the homeowners whose properties are incorrectly flagged as celebrity homes.

For example, there’s the guy whose house has been repeatedly pointed to as belonging to Julia Roberts. In addition to the usual autograph-seekers, he’s had Julia stalkers climbing over the wall to his property, painting love notes on his walls, and leaving threatening notes.

“To cleanse our love, I see your house burning in flames around us as we burn and perish hand in hand,” reads one of many notes left by just a single stalker. “We will be together very soon.”

This homeowner, who took the tour to confirm that guides were lying about his house belonging to the Oscar-winning actress, is now suing the tour company.

“Knowing that so many mentally unstable people who are trying to chase down these celebrities,” he tells NBC4. “I’m now being chased down and I’m not a celebrity and I don’t want to be a celebrity. I just want a peaceful life, which I now can’t have.”


by Chris Morran via Consumerist

Beware: Video-Jackers Can See Everything You Type On Your Smartphone

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In a great example of the fact that not every USB charging station is as innocent as it looks, security researchers have identified a new, easy way for attackers to digitally eavesdrop on your smart phone when you think you’re charging it — and watch everything that appears on your screen while you’re doing it.

The security researchers who came up with the method call it “video jacking,” as it takes advantage of your smart phone’s ability to mirror its screen on larger screens (like a computer monitor), Brian Krebs of KrebsOnSecurity reports.

Once a vulnerable phone is attached to the USB charging station, the spy machine hidden inside the station splits the video display and records everything you enter on the screen as long as it’s plugged in. That means the PIN you use to unlock your phone, account numbers, texts, videos, pictures, the snarky comment you made on your friend’s duck-face selfie on Instagram, etc.

Part of the problem is that many phones that are at risk can’t really tell if a USB cord is merely charging it, versus one that’s tapping into the phone-out capability of the phone, Krebs notes.

“All of those phones have an HDMI access feature that is turned on by default,” researcher Brian Markus, co-founder and chief executive officer for Aries Security told Krebs. “A few HDMI-ready phones will briefly flash something like ‘HDMI Connected’ whenever they’re plugged into a power connection that is also drawing on the HDMI feature, but most will display no warning at all. This worked on all the phones we tested with no prompting.”

So how do you know if your phone is at risk? Most vulnerable devices are Android or other HDMI-ready smartphones from Asus, Blackberry, HTC, LG, Samsung, and ZTE, Krebs points out. He directs folks to two lists (one here, another here) of HDMI-enabled smartphones, though they shouldn’t be considered all-inclusive.

Markus also briefly tested the attack on an iPhone 6 at an Apple store, where the video of the phone’s home screen popped up on the display without any prompt. And to make it an evil charging station look legit, Markus used a special digital AV adapter from Apple, which could be stuffed inside a charging station with an extension adapter and a regular lightning cable attached to that.

If you’re worried that your phone might be at risk, sticking it into any USB charging station you come across is probably not the best idea. Krebs notes, however, that depending on what line of work you’re in, most “mere mortals” won’t have much reason to worry about video jacking. But because it’s a cheap and pretty effective tactic, you should carry your own charging dock when you travel, or use a USB phone charger adapter with a power plug on one end.

Road Warriors: Beware of ‘Video Jacking’ [KrebsOnSecurity]


by Mary Beth Quirk via Consumerist

Are More Airline Outages Inevitable? Some Experts Think So

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In just the past two weeks, two major airlines have suffered massive technical glitches, bringing their operations to a screeching halt, canceling thousand of flights, and stranding thousands of passengers. But a new report suggests that even more devastating glitches are likely to happen thanks in part to an aging U.S. airline reservation system technology. 

Security experts warned on Friday that glitches like that suffered by Delta Air Lines this week, and Southwest Airlines last week, are inevitable unless carriers spend the money to upgrade their systems, Reuters reports.

While the airlines have concentrated on streamlining their reservation system with automated check-in kiosks, real-time luggage tracking, and other innovations, they haven’t put the same effort into actually rebuilding their entire reservation system.

For the most part, Reuters reports, airline reservation systems run on an outdated 1960s IBM operating system known as Transaction Processing Facility.

The system was last updated nearly 10 years ago to add features like check-ins and seat selections. However, those additions were simply added to the top of the core processor.

“They have surrounded that old industry infrastructure with modern technology,” Bob Edwards, who previously served as United Continental Holdings Inc’s former chief information officer, tell Reuters. “Those systems have to always reach back into the old core technologies to retrieve a reservation or to figure out who flies between Dallas and New York City.”

Because of this, when a power outage — or other issues like a fire — shuts off the reservation system, TPF falls out of sync with new services meant to assist passengers.

At that point there’s little an airline can do other than cancel or delay flights.

Part of the reason for this delay in rebuilding the system stems from the fact that just a few years ago most airlines weren’t doing well.

“Most airlines were on the verge of going out of business for many years, so investment of any kind had to have short pay-back periods,” Scott Nason, former chief information officer at American Airlines Group Inc, tells Reuters.

Another factor in the delayed updates is simply profits, with some security experts noting that spending by major airlines is no sufficient.

Additionally, fear of an outage itself has also kept some airlines from upgrading systems, Reuters reports. Instead of taking the chance that a failure would occur during a network upgrade, many carriers have simply added patches or performed other maintenance repairs to the systems.

Still, experts say in the long run this behavior could cause more outages over time.

“We cannot afford, as a nation, for any of our airlines to be rendered useless by a technology failure,” Henry Harteveldt, founder of the travel consultancy Atmosphere Research Group, tells Reuters. “When fuel prices are low and there’s extra cash on hand, they want to spend it on the cool shiny things like planes and mobile apps. Nobody gets excited about the data center.”

More airline outages seen as carriers grapple with aging technology [Reuters]


by Ashlee Kieler via Consumerist

McDonald’s Under Pressure To Get Rid Of Antibiotics In All Meat & Dairy, Worldwide

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McDonald’s recently confirmed that all of the chicken it serves in the U.S. now comes from birds raised without antibiotics that are medically important to humans, but what about all the beef and pork menu items — not to mention the cheese and other dairy items? And what about McDonald’s eateries in other countries?

A newly launched email campaign is calling on people from around the world to pressure McDonald’s CEO Steve Easterbrook to address the antibiotics issue with regard to all meats, in all countries.

Overuse of antibiotics has been linked to the development of drug-resistant bacteria that make it more difficult to treat infections and can render existing treatments useless. While a significant number of physicians are still over-prescribing antibiotics in cases where they aren’t necessary, the overwhelming majority of antibiotics (at least 70%) sold in the U.S. are going into livestock animals.

The drugs are generally not given to treat any diseases, but are often administered under the vague umbrella category of “disease prevention.” However, research has shown that this low-dose, prophylactic approach to antibiotics use only serves to encourage drug resistance.

In the U.S. alone, food-borne pathogens account for upwards of 1-in-4 of the more than 2 million drug-resistant infections that hit Americans each year.

Antibiotics use in livestock is lower in Europe, but a 2015 estimate from researchers at the U.S. National Academy of Sciences predicts that global consumption of antibiotics in agriculture will increase by 67% by 2030.

Leading that charge will be the BRICS countries (Brazil, Russia, India, China, South Africa) that are emerging as world financial powers. The increased demand for poultry, beef, and pork in these and other developing regions could result in a 99% increase in antibiotic use in these countries over the next fifteen years, according to a recent report commissioned by UK Prime Minister David Cameron.

In an effort to pressure McDonald’s into doing its part as the world’s largest and most recognizable fast food brand, UK-based charity ShareAction has launched a letter-writing campaign asking Easterbrook to “make a meaningful commitment to phase out the routine prophylactic use of medically important antibiotics across the whole of your global livestock supply chains.”

Continues the letter, “I want to feel confident that the food I purchase has been responsibly sourced, and isn’t contributing to this rising threat to public health.”

Specifically, the email campaign calls for the fast food giant to commit to a timeline to fully phase out the non-medical use of antibiotics in McDonald’s global supply chain.

In a response to Reuters, McDonald’s would only point to earlier comments it has made about it being too premature to provide a timeline on getting to the drug-free point in non-chicken animals.

Chickens only require weeks to reach sufficient size, meaning it’s easier to make a large scale change in how the birds are raised. Cows and pigs take significantly longer to reach maturity and are sometimes moved around from owner to owner several times during the course of their lives.


by Chris Morran via Consumerist

Helmet Company Collects $2.5 Million In Crowdfunding Funds, Doesn’t Ship Helmets, Goes Bankrupt

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The Skully was meant to be the first augmented-reality motorcycle helmet, giving riders information from their GPS in a heads-up display, and even showing a feed from a rear-view camera in their field of vision. Sounds like an amazing product… that will never actually ship, even as excited backers on IndieGoGo put down amounts from $500 to $2,000 for deposits or pre-payment for their helmets.

The company behind Skully is headed for bankruptcy, which would be a sad cautionary tale for crowdfunders and entrepreneurs if not for allegations from a former employee about what actually happened to some of the money that the company raised.

The ex-employee, as part of a wrongful termination suit [PDF], claims that the brothers who started the company spent part of the $2.5 million that they raised on renting a Lamborghini, buying two Dodge Vipers, four motorcycles (which kind of makes sense if you’re making motorcycle helmets, but not really), a visit to a strip club, an $80 cash payment to a mystery cofounder, and security deposits and rent on the brothers’ apartments.

Backers will have to go through federal bankruptcy court, filing as unsecured creditors, if they want to see any of their money back.

Indiegogo, like competitor Kickstarter, emphasizes that its projects are neither investments no pre-orders: backers are plunking money down on ideas that may or may not become real.

We look forward to seeing some version of this story play out on the next season of HBO’s Silicon Valley.

This multi-million dollar crowdfunding fail sounds like the plxt for a bad movie [BGR]


by Laura Northrup via Consumerist

MillerCoors Adds Another Brewer To Its Portfolio

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MillerCoors’ beer aisle shopping spree appears to be far from over. Just weeks after MillerCoors expanded its craft beer portfolio with the purchase of Hop Valley Brewing Co. and Terrapin Beer Co., the company has added Revolver Brewing Co. to its arsenal. 

The brewer announced Friday that it would buy Texas-based Revolver Brewing, the maker of Blood & Honey, Ironhead IPA, and Sidewinder, adding these brands under the umbrella of its Tenth and Blake Beer Company craft and import division.

Under the deal, for which financial details were not available, Revolver will operate as a separate business unit of Tenth and Blake. The current management team will remain at the helm and retain an ownership interest, MillerCoors said in a statement.

The deal is expected to be completed this fall.

MillerCoors’ purchase of Revolver comes just two weeks after the company’s Tenth and Blake division also bought Oregon-based Hop Valley, the maker of beers like Alphadelic, Citrus Mistress, and Alpha Centauri, and three weeks after the purchase of Georgia-based Terrapin Beer Company, maker of Hopsecutioner, HI-5, RecreationAle, and Rye Pale Ale.

Tenth and Blake also counts Blue Moon Brewing Company, Jacob Leinenkugel Brewing Company, Crispin Cider Company, and Saint Archer Brewing Company in its portfolio.

[via The Chicago Tribune]


by Ashlee Kieler via Consumerist

Hostess Is Now Selling “Deep Fried Twinkies” In The Freezer Aisle

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If you’re the kind of person who just can’t be bothered to pull out the deep fryer every time you want to eat a Twinkie, well, Hostess thinks maybe it’s got something for you: “deep fried Twinkies” that can be found in the freezer aisle of the grocery store.

While it likely is a bit different result than say, how the folks at your state fair would do it, the at-home version of these packaged treats is also a lot easier than firing up a deep fryer. The Twinkies — in vanilla or chocolate filling — are battered and partially fried before they’re frozen, the Associated Press reports, and then need to be heated up in the oven, toaster oven, or frying pan.

A box of seven will run you $4.76 and for the first three months, you’ll only be able to buy them at Walmart.

Hostess first started testing prototypes at its headquarters, and considered making the snacks into a restaurant product, until Walmart approached them and they had a cooking party.

“The original samples were pretty good,” John Pearson, Wal-Mart’s senior buyer for frozen foods said. “But the batter was a little lumpy.”

Hostess seems to think the final result will sell, saying they’ve got a “retro cool factor.”

“It plays into the comfort food trend. And it’s fun,” Ellen Copaken, Hostess’ vice president of marketing, told the AP.

If you spot these in the wild and bring them home for a taste test, let us know what you think: drop us a line at tips@consumerist.com.

Hostess launches “Deep Fried Twinkies” as first frozen treat [Associated Press]


by Mary Beth Quirk via Consumerist

JetBlue Flight Diverted After 24 Passengers And Crew Injured In Severe Turbulence

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It’s pretty common for a cross-country flight to meet a thunderstorm somewhere between the coasts, especially at night during the summer. It’s thankfully much less common for the turbulence from that storm to be so bad that two dozen people end up being checked out in the hospital.

Everything was fine when JetBlue flight 429 took off around 5:30 ET for Sacramento from Boston’s Logan airport, the Boston Globe reports, but things got bumpy over the middle of the country.

One passenger told the Globe that the turbulence wasn’t really anything out of the ordinary until, well, suddenly it was. “I was working on my laptop when the plane suddenly dropped,” he told the paper. “I don’t know how far it dropped, but all I recall is my laptop almost hit the ceiling, several other passengers hit their heads, and a bunch of the overhead bins popped open.”

The passenger also told the Globe that that big, sudden drop is when all the injuries happened.

You know how the flight crew asks you to keep your seat belt fastened even when the sign isn’t on? Turbulence like this is why: Physics got the better of passengers and crew that weren’t belted in during that drop, and their heads connected with the ceiling. Three flight attendants standing and working in the rear of the craft also went flying, with one hitting hard enough that her head left a hole in the ceiling tile.

Following the unfortunate air encounter, the plane immediately diverted to Rapid City, SD, where it landed around 7:30 p.m. MT — about 15 minutes after the jolt. Passengers requiring medical attention were seen to, and JetBlue sent another plane from California to pick up the passengers and get them to Sacramento.

JetBlue offered all passengers on the flight a credit in the amount of the round-trip fare they paid or $200, whichever is greater.

24 people injured following turbulence on JetBlue flight [Boston Globe]


by Kate Cox via Consumerist

Consumerist Friday Flickr Finds

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Here are nine of the best photos that readers added to the Consumerist Flickr Pool in the last week, picked for usability in a Consumerist post or for just plain neatness.

Brendan Bernhard
backgroundgeo
Mento ITA.
Great Beyond
Chris Goldberg
Adam Fagen
pascal0678
Mike Matney
Tony Wasserman

Want to see your pictures on our site? Our Flickr pool is the place where Consumerist readers upload photos for possible use in future Consumerist posts. Just be a registered Flickr user, go here, and click “Join Group?” up on the top right. Choose your best photos, then click “send to group” on the individual images you want to add to the pool.


by Laura Northrup via Consumerist

Thursday, August 11, 2016

Sports Authority Asks For Smaller Incentive Payments For 3 Remaining Executives Again

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Perhaps Sports Authority’s attorneys should have anticipated that the public and the chain’s former employees’ reaction to the news that the company wanted to distribute bonuses to some of its executives. Even the judge in the retailer’s bankruptcy case had harsh words about the bonus proposal. The company has filed another motion, though, seeking smaller bonuses and explaining that they are not, in fact, a reward for running the business into the ground.

Technically, those bonuses would have come from the chain’s lenders, and their purpose was “maximizing the value of the Debtors’ assets for the benefit of the estates,” as the company’s attorneys explain in the motion [PDF] filed this week. Their job is to wind down the company’s affairs, manage the remaining employees and make sure they have benefits, and recover any money left that’s owed to the company.

Under the revised plan, the bonuses for the remaining executives would range from $165,000 to $673,750, and they would have to hit specific performance targets to receive the bonuses. The targets would, the attorneys claim, save or recuperate many times the incentive payment amounts for the company’s estate. (Defunct corporations have estates just like dead people do.)

The identities of the employees who would receive the incentive payments, by the way, have been sealed by the court: the public reaction to the first attempt to get the payments approved may show us why.

DEBTORS’ MOTION FOR ORDER (A) APPROVING MODIFIED EXECUTIVE INCENTIVE PROGRAM AND AUTHORIZING PAYMENTS THEREUNDER AND (B) AUTHORIZING THE DEBTORS TO FILE THE UNREDACTED MODIFIED KEY EMPLOYEE INCENTIVE PROGRAM UNDER SEAL [U.S. Bankruptcy Court]


by Laura Northrup via Consumerist

Uber Driver Arrested, Accused Of Raping 16-Year-Old Passenger

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Uber says that it puts all new drivers through checks of their criminal and driving history, and none of what happened in a Boston suburb should have taken place. The prosecutor in Malden, MA says that a local driver had a long and sometimes violent criminal history, and he is accused of tracking down, offering extra rides to, and raping a 16-year-old passenger earlier this summer.

According to the Boston Globe, the girl’s account of what happened is that the driver flirted with her when she had hailed his vehicle through the Uber app, and that he later found her on Snapchat and made contact with her. He later messaged her through Snapchat to say that he was waiting outside her home, and she wisely declined to meet him.

Then she claims that she missed her summer school bus, and contacted the bus driver about it. Suddenly, a message came from the Uber driver from the week before, asking if she needed a ride somewhere. He messaged her on Snapchat, not through Uber.

She says that the driver picked her up, then brought her to a secluded area and raped her in the backseat of his vehicle.

“Why did she ever get in the car with him?” his defense attorney asked in court. “It’s a fascinating coincidence that she texted her bus driver to say that [she] doesn’t need a ride,” and then suddenly the Uber driver whose advances she had turned down sent her a message?

The driver was arrested on Wednesday and charged today. He was previously in prison on drug charges, but his lawyer says that his other crimes were misdemeanors and most had been dismissed.

Investigators are now looking at forensic evidence, and the suspect is being held without bail: there will be a dangerousness hearing to decide whether he will be granted bail.

16-year-old girl allegedly raped by Uber driver [Boston Globe]


by Laura Northrup via Consumerist

How Well Do You Know The Companies That Own Other Companies?

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Alphabet owns Google, and Facebook owns Instagram, Yum Brands owns KFC… and they all meet meet tri-annually at a secret country mansion in Colorado known as “The Meadows” with the Queen, the Vatican, The Gettys, the Rothschilds, and — of course — Col. Sanders. Take our quiz to find out how well you know the other huge company-owning companies that have yet to be initiated into the Pentaverate.

It’s pretty simple. There are questions. There are answers. You try to pick the correct one. Then you make note of the ones you got wrong, retake the quiz and lie to your friends that you got them all correct.


by Chris Morran via Consumerist

Taco Bell Unveils Cheesy Core Burrito That Will Never Look As Good As The Photo

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They say a picture is worth a thousand words. Of course, when it comes to fast food, it helps if that picture accurately represents the product you’re trying to sell.

Latest case in point: Taco Bell’s new Cheesy Core Burrito, which promises — in photos and text — a burrito with a “core of melted cheese.

According to Brand Eating, the new item was first spotted back in March, but is now going national.

It’s typical Bell burrito fare: beef, rice, red sauce, sour cream. What sets it apart is the promise of a gooey, molten core of three cheeses and nacho cheese sauce.

The photo looks pretty tasty, but product photos are often a lot more attractive than what gets served up in the wild.

The one picture we could find of a Cheesy Core Burrito appears to be a far cry from the cheese-blast goodness seen in the product photo:

 

Other cheese-loving souls have tried the meal — giving it mixed reviews.

Have you tried the new Cheesy Core Burritos from Taco Bell? Send us your photos at tips@consumerist.com

New Cheesy Core Burritos Arrive At Taco Bell [Brand Eating]


by Ashlee Kieler via Consumerist

Bottled Starbucks Pumpkin Spice Frappuccinos Will Be Everywhere, Not Just Costco

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Last year, there was exciting news for fans of iced pumpkin spice coffee beverages. Starbucks brought its pumpkin spice brand to pre-packaged chilled beverages, selling its bottled Frappuccino products in pumpkin spice flavor exclusively at Costco. Now, to keep capitalizing on the pumpkin spice mania seizing the nation, Starbucks is bringing the bottled PSF to grocery stores across the country.
This is great news not only to people who can’t get to Costco, but people who think that they might like to try one bottle of pumpkin spice chilled espresso beverage, but not necessarily fifteen. You’ll be able to buy it at unspecified “major grocery stores” for under three bucks.

Starbucks VIA Instant Pumpkin Spice LatteIf you do like your pie-flavored blasts of sugar and caffeine in bulk, there will be a warehouse club version available at Costco and its competitors. This year, the bulk pack will have fifteen bottles, not twelve.

Now that it’s pumpkin spice season, the pumpkin spice K-cups that we told you about back in April will finally be hitting stores, and they’re bringing back 40-ounce Iced Espresso Classics bottles for bulk espresso-drinking at home.

If you prefer hot espresso beverages and want to keep some stashed at work for pumpkin spice emergencies, Starbucks is also bringing back the flavor in their Via instant coffee packages: the latte version includes milk, coffee, and flavoring.

Remember, chilled and hot espresso beverages are only one part of your balanced pumpkin spice breakfast.


by Laura Northrup via Consumerist

That Was Fast: Ad-Blocker Announces Block For Facebook’s Ad-Blocker Blocking

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You use Facebook as a place to post and store photos, dumb memes, and articles about the political foofaraw du jour. Facebook uses Facebook as a way to gather direct profiles for billions of souls that can be advertised to, and as a way to make money selling those ads. There’s a natural tension there, when Facebook wants you to be the product and you would rather not. These days, that tension is evolving into something like an advertising cold war.

Back in the long, long ago of literally just this Tuesday, Facebook announced some “enhancements” to its ad-serving process that would, in theory, increase the value and relevance of ads you are shown on the site.

Facebook thinks its revamped targeting control is so great, in fact, that it pushed some code that basically made it so most desktop ad-blockers wouldn’t work on those fantastically relevant and highly desired ads you obviously want to see.

The folks over at open-source ad-blocker Adblock Plus, though, think you might not want to see those ads. At all. Even (or perhaps especially) if they’re really well-targeted to you. It’s unsurprising, then, that they would have been working on a workaround to Facebook’s ad-blocking workaround. What is surprising is that it barely took them two days.

In a blog post today, Adblock Plus shared with users a piece of code that its users can add to their filter lists in order to filter out the new and improved Facebook ads.

Adblock, however, cautions its users that this solution will not last forever. “Facebook might ‘re-circumvent’ at any time,” they remind users

“Tthis sort of back-and-forth battle between the open source ad-blocking community and circumventers has been going on since ad blocking was invented; so it’s very possible that Facebook will write some code that will render the filter useless — at any time. If that happens, the ad-blocking community will likely find another workaround, then Facebook might circumvent again, etc.”

And so goes the modern arms race, in which nobody ever quite wins.


by Kate Cox via Consumerist

Report: 100M VW Vehicles Vulnerable To Remote Hack

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Owning a vehicle with keyless entry is often a convenience: Forget your key? Just enter a code. But for the owners of more than 100 million Volkswagen vehicles, that convenience has been turned into a doorway for hackers. 

A group of security researchers from the University of Birmingham in the UK and German security firm Kasper & Oswald released a report [PDF] on Thursday detailing what they believe is a massive security flaw in millions of VW vehicles made during the past two decades, Wired reports.

According to the report, certain Audi A1, Q3, R8, S3, TT, as well as VW Beetle, Golf 4, Golf 5, Golf 6, Golf Plus, Jetta, Passat, Tiguan, and Touran vehicles sold from 2005 to 2016 are vulnerable to key-cloning attacks that leave the ignition and keyless entry system open to hacks.

The researchers first discovered the hack after reverse-engineering the keyless entry systems in a variety of VW models.

As a result, the engineers found that an attack could be carried out using commercially available radio and a laptop to capture the signal sent when an owner hits the “unlock” button on a key fob and cryptographic key value that is shared among millions of VW vehicles.

With this information, the hacker can create its own “key” to access the vehicle.

“You only need to eavesdrop once,” Birmingham researcher David Oswald said. “From that point on you can make a clone of the original remote control that locks and unlocks a vehicle as many times as you want.”

The crux of the issue, researchers say is the fact that VW relied on just four types of cryptographic key values for the keyless systems for most vehicles sold over the last two decades.

VW has been notified of the issue, the engineers say, noting that they have agreed not to share the specific keys or how they reverse-engineered the process.

As for fixing the issue, the researchers say it won’t be easy for the car company.

“These vehicles have a very slow software development cycle,” Flavio Garcia, another researcher on the project, tells Wired. “They’re not able to respond very quickly with new designs.”

The researchers suggest that owners of potentially affected vehicles avoid leaving valuables inside.

New Wireless Hack Can Unlock 100 Million Volkswagens [Wired]


by Ashlee Kieler via Consumerist

Why Was My Netflix Account Commandeered From Ecuador?

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From time to time, Netflix customers share their passwords with friends and family members, even some that may live in other countries. In those cases, it’s not unusual to see activity on your account from a device in, say the U.K., streaming the latest episode of Game of Thrones. But Consumerist reader Niki doesn’t know anyone in Ecuador, and she certainly didn’t give out her password to someone living there. Yet, she’s repeatedly seen activity in that country, despite changing passwords and email addresses associated with the account. 

Niki tells Consumerist that the issue began last week when she received an email from Netflix warning her of suspicious activity and recommending she change her password.

She says she clicked on the link in the email, but only after confirming that it would lead to the real Netflix site. There she changed her password and thought nothing more of it.

Until two days later.

“That’s when I received an email saying my plan was upgrading from two to four screens HD for an additional fee,” she recalls, noting that she had made no such changes.

She immediately logged in and changed the plan back to her normal two screen choice. Easy enough.

But it was what else she saw on her account that caused additional concern.

“It was then I saw new profiles added to my account and viewing activity — mostly kid and teen shows — from Ecuador,” she tells Consumerist, noting that she lives in California, more than 4,000 miles away.

Niki deleted the profiles, logged out of all devices attached to the account, and changed her password again.

Changing the password for the second time, Niki thought her issues would be over. Only they weren’t.

The next night she noticed additional activity from Ecuador. At this point she decided to call Netflix directly.

“The Netflix support person I spoke with suggested I change my email address on my account and then all the suspicious activity would stop,” Niki recalls, noting that she was walked through the process and everything looked fine.

The following morning, when she looked at her account, she once again saw there were new devices logging in from Ecuador.

A second call to Netflix resulted in a rep telling her the technical team would look into the issue.

When she called back in the afternoon to find out the status of the investigation, she was once again advised to change the email associated with the account.

“I simply refuse to come up with a new email address and password every time the unauthorized users on my account appear because some how, they are gaining immediate access also,” she tells Consumerist.

At her “wits’ end,” Niki ultimately decided to cancel her account, coming to the conclusion that Netflix “cannot block remote regional access, they can’t stop anyone from remotely changing my plan, viewing my billing information, or just watching what they like.”

Consumerist reached out to Netflix about the issue, asking how repeated access could be made by an unauthorized user even after the true account holder changed the associated email and password.

A rep for the company confirmed that Niki’s initial warning email came from the company and that she contacted the customer service team related to the access made in Ecuador, but couldn’t provide a specific reason for the issues that followed.

“We can really only speculate here, but there is a chance the unauthorized user maintained access during the period of device deactivation as this process can take several hours to complete,” a rep for the company tells Consumerist.

Another theory Netflix proposed involved Niki’s devices somehow being compromised by malware.

The rep says the final support team member to help Niki offered to set up a new account in her name, but she ultimately declined.

The company declined to comment on whether or not unauthorized remote access was a common issue for account holders. Instead, the rep said Netflix proactively monitors members’ accounts for fraud and suspicious activity and alert them if we see anything.

Additionally, users should visit netflix.com/security for information on keeping their account and computer safe.


by Ashlee Kieler via Consumerist

Walmart Acquisition Could Mean Most Jet Customers Have To Pay Sales Tax

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E-commerce companies don’t have to collect sales tax from customers who live in states where they have no physical presence, which could be anything from their headquarters to a distribution center. That’s been one of the advantages that Jet has had in the marketplace over its chief rival Amazon, which has facilities in 28 states, including the most populous ones. Jet customers in most states don’t have to pay sales tax. However, that could change soon, after Walmart’s acquisition of the young e-commerce company.

The Wall Street Journal explains that Jet has physical presences (distribution centers or offices) in seven states, so only shoppers in Kansas, Nebraska, Nevada, New Jersey, New York, Ohio, and Utah have to pay sales tax on purchases from the site. Walmart, on the other hand, has a physical presence in all 50 states.

While integrating Walmart’s inventory on the Jet site would expand its offerings and create all sorts of exciting savings using the company’s cart-building algorithm, integrating with Walmart to that extent would mean losing its advantage in states that have a sales tax.

Jet founder Marc Lore sold his previous company, Quidsi (Diapers.com, Soap.com, and Wag.com), to Amazon, and it operates independently from Amazon’s distribution network. So does Zappos. However, shoppers at both sites have to pay sales tax in states where Amazon has a physical presence.

Which rules apply will depend on how the alliance between Walmart and Jet is structured, but it would mean Jet losing its main advantage for consumers over shopping on Amazon.

Wal-Mart Deal Could Jeopardize Jet.com’s Sales-Tax Advantage [Wall Street Journal]


by Laura Northrup via Consumerist

CVS Launches Own Payment App Tied To Loyalty Program

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Two years after CVS stopped taking Apple Pay, the pharmacy company has finally rolled out its own version of a mobile payment app tied to a loyalty program. 

CVS announced today the launch of CVS Pay, which will be part of the company’s already existing mobile app, integrating payment, prescription, and its ExtraCare loyalty program.

“Over the past year, our digital team has brought to market numerous new digital tools like CVS Pay that make shopping at CVS Pharmacy easier and more convenient,” Brian Tilzer, Senior Vice President and Chief Digital Officer, CVS Health, said in a statement.

The idea behind the service, besides playing catchup to options like Apple or Google Pay, is to eliminate the steps customers must take when checking out at stores.

Currently, shoppers must have a physical ExtraCare card — or have an associate look up their information — to earn rewards points. That means when paying for goods they have to dig through their wallet for that card, as well as their payment method of choice.

With the app, CVS is putting all of this data, as well as verifications for prescriptions and payment data, in one place.

For now, CVS is rolling out the system in New York, New Jersey, Pennsylvania and Delaware, with a national adoption expected later in the year.


by Ashlee Kieler via Consumerist

Google Begins Testing Tech That Could Become Fiberless Fiber Service

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People like fast internet. Google sells fast internet. People like Google’s fast internet. So far, so good. But Google doesn’t really like building Google’s fast internet, because it costs a lot of money, takes a lot of time, and is logistically complicated to build and maintain. One answer to that problem? Taking the wires out of the equation.

As Business Insider spotted, Google’s very much focused on going wireless if it can. And not in the sense of challenging AT&T or Verizon in the cell phone space (at least, not right now), but in the sense of making your home WiFi, well, truly wireless.

The heavily-redacted, public version of a recent filing Google made with the FCC (PDF) seeks permission to test certainly wireless technologies in the 3.5 GHz wireless band, a stretch of the spectrum the FCC has set aside to be the “innovation band” for new and developing tech.

A spokesperson for the company told Buisiness Insider that the company is testing the viability of a wireless network in that stretch of the EM band, and said, “The project is in early stages today, but we hope this technology can one day help deliver more abundant Internet access to consumers.”

Specifically, Google will be testing [redacted] while operating [redacted] and investigating [redacted] and [redacted], which is less than useful information for us lay-people. They will, however, be doing the tests in Atlanta, Austin, and Provo — all current Google Fiber cities. Google also plans to deploy some kind of other kind of test technology in Atwater, Mountain View, Palo Alto, San Bruno, San Francisco, and San Jose, CA; Boulder, CO; Kansas City, KS; Omaha, NE; Raleigh, NC; and Reston, VA.

Without specifically saying what they’re up to (publicly), Google writes in their filing that “Users of the spectrum might, for instance, deploy “small cell” networks that can carry heavy loads of data in high-traffic areas — such as crowded stadiums — or offer fixed wireless broadband services in rural areas,” and “requests authorization to transmit in a variety of locations and environments that meet several characteristics, including the radio propagation environment, height and variety of clutter (buildings and foliage), existence of suitable Google infrastructure and resources to support experimentation, and existence of partners who may participate in the tests.”

If Google’s attempt to reduce the amount of fiber present in Google Fiber sounds familiar, it’s because this is the exact same issue happening in San Jose right now. The planned fiber build-out in greater Silicon Valley is on hold for now while Google investigates ways to use wireless tech instead of running hundreds of miles of (expensive, time-consuming) cable.


by Kate Cox via Consumerist

Judge Forbids Man From Ordering Pizza After Restaurants Report Harassing Phone Calls

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When I imagine a world without pizza delivery– wait, stop. I don’t want to go there. I don’t even want to think about where a Florida man is right now, living a pizzaless existence after a judge banned him from ordering pies from any of his local pizzerias.

The judge had his reasons, however, as the man has been charged with harassing local restaurants in Sebastian, FL, TCPalm reports. He’s been charged with four counts of harassing phone calls, two counts of first-degree petty theft, and one count of second-degree petty theft.

Police began investigating in June when several pizza delivery places started reporting the phone calls. Over a three-week timeframe, cops said the man made orders and refused to pay, sending delivery drivers to fake or unoccupied addresses, and calling other restaurants just to say he hated their food.

He allegedly used five different phone numbers to make the calls, as well as fake names, or, in some cases, he’d just refuse to give a name at all. Businesses in the area say they lost at least $667 in food as a result. That’s why, as a condition of his bail, the judge has ordered him to refrain from calling for any more pizza.

“Defendant shall refrain from calling any pizza establishment and/or making any harassing calls or his bond shall be revoked,” the warrant affidavit states.

Lest the man be tempted to call up any other restaurants, police are circulating the word around town with a flyer asking restaurants to get in touch if they experience any harassment.

“His purpose is to haggle either over the price of the food or the quality upon delivery,” police said.

Let’s all take this opportunity to be thankful for the privilege of having pizza brought to us upon demand, a privilege that should not be taken for granted.

Judge bans Sebastian man from ordering pizza [TCPalm]


by Mary Beth Quirk via Consumerist

Feds: For-Profit College Chain Can’t Switch To Non-Profit To Avoid Accountability

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The Department of Education has denied non-profit status to a chain of for-profit career colleges, accusing the schools’ operators of trying to avoid accountability.

The DOE announced Thursday that it denied Utah-based Center for Excellence in Higher Education’s request after determining that the transfer would not benefit the public.

In a highly redacted letter to CEHE CEO Eric Juhlin, the DOE outlined its process for determining whether a school can be converted to non-profit status and ultimately ordering the company to “continue to be accountable to taxpayers, students through federal regulations.”

CEHE is itself a non-profit organization. In 2012, after it acquired a group of colleges — including  CollegeAmerica, Stevens-Henager College, and California College San Diego — from the Carl Barney Living Trust for $400 million, CEHE applied to extend this non-profit status to these schools.

However, the DOE ultimately determined that Barney — who became chairman of the board for CEHE — retained significant control over the schools and received income in a way that is not in line with the requirement that the net earnings of a non-profit can not benefit any private shareholder or individual.

“Schools that want to convert to non-profit status need to benefit the public,” Under Secretary of Education Ted Mitchell said in a statement. “If the primary beneficiary of the conversion is the owner of the for-profit school, that doesn’t meet the bar. It’s not even close.”

If the colleges were granted non-profit status, they would not face the increased scrutiny of Gainful Employment regulations — which require career schools to demonstrate that a sufficient number of their graduates go on to earn a reasonable living — or the “90/10 rule,” which says that for-profit colleges can’t get more than 90% of their operating revenue from federal student aid funding.

The DOE’s rejection of the CEHE request means the four colleges must still meet those standards.

“This should send a clear message to anyone who thinks converting to non-profit status is a way to avoid oversight while hanging onto the financial benefits: Don’t waste your time,” U.S. Education Secretary John B. King Jr. said in a statement.

In researching this story, we noted that the websites for each of the CEHE schools — which have officially been operating as for-profits while the non-profit requests were pending — marketed themselves as non-profit schools:

CCSDgrab

We’ve asked the DOE to comment on how the schools could advertise as non-profits without having non-profit status, but have not yet received a response.

Meanwhile, in a statement to Consumerist, CEHE CEO Juhlin accuses the government of exercising a bias against certain educators.

“The Department’s analysis is wrong and derived solely from this administrations political agenda against private colleges, Juhlin said. “The existing laws and regulations do not support this position by the Department. Unfortunately, with the support of the current administration, the Department feels it can set policy and  establish precedent with no legal basis to support their positions.  That’s not the way it is supposed to work in the country.”

Juhlin says that CEHE is already in the process of drafting a declaratory relief action against the Department and will accelerate that action upon receipt of the Department’s recent decision.

 


by Ashlee Kieler via Consumerist

Quebec Maple Syrup Cartel Increases Quotas To Prevent Black-Market Sales

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We’ve told you before about the maple syrup cartel in Canada’s province of Quebec, to which the producers of most of the world’s supply of the sticky amber stuff belong. 72% of the world’s syrup currently comes from cartel members, and the group is about to have members increase their production, which could send maple prices plummeting.

The group, the Federation of Quebec Maple Syrup Producers (French acronym: FPAQ) came to our attention a few years ago when burglars stole part of their strategic reserve, which the cartel keeps on hand in case of sudden shortages.

Right now, there’s kind of the opposite going on: demand is up, but the cartel has been keeping its members’ production low for the last eight years. Meanwhile, their neighbors due south in Vermont have been increasing production, capturing more market share.

Before producers start selling the sweet stuff on the black market (amber market?) the cartel is increasing quotas, but it may already be too late. The cartel’s hold on farmers may be starting to, um, evaporate.

“If we allow producers to add more taps or at sell inside here, they will not be interested in selling on the black market,” the federation’s hopeful executive director told Bloomberg.

The problem with that prediction is that while Quebec’s producers have kept their output low and the Federation has acted as a sales agency, states like New York and New Hampshire have increased their farm output and taken market share that Quebec may be unable to get back.
Maple Syrup Cartel Battles a Black Market Rebellion [Bloomberg]


by Laura Northrup via Consumerist