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Friday, July 15, 2016

New Sam’s Club Stores Let Customers Scan Purchases With Phone, Avoid Cashiers

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New Sam’s Club stores have a useful feature for people who are in a hurry, or who dislike human interaction. Instead of taking your cart to a cashier at the end of your shopping trip, you can scan items with your mobile phone before putting them in your cart, then check out on your phone as well.

This works in a warehouse club because of its ever-present receipt checkers, since an employee will check your work whether you used a cashier or used smartphone self-checkout. The feature is available at the Longmont, CO store that opened at the end of June, and will also be available at the Columbia, SC store that will open on July 21.

All stores also offer in-store pickup of orders placed online, evidently part of a plan to make shopping at Sam’s as convenient as possible. Will that be enough to attract disgruntled Costco members upset about the credit card transition?

What Sam’s Club really wants are the upper-middle-class shoppers who are attached to those smartphones. Sam’s Club parent company Walmart also wants shoppers walking around glued to their phones, offering a variety of services in its store app that customers can use at home and in stores, from prescription refills to payments at the checkout.

(via Chain Store Age)


by Laura Northrup via Consumerist

The Police & Fire Departments Would Appreciate It If You Didn’t Call 911 About Pokémon Go

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Typically, most people try to avoid a trip to the local police or fire station, except apparently Pokémon Go players. 

Police and fire departments across the world are pleading with Pokémon Go players to stop calling their stations asking to hunt game characters inside, CNET reports.

Officials with California’s Covina Police Department say they have received at lease two Pokémon Go-related 911 calls since the game caught fire last week.

The department tells CNET that it sent the Tweet on Thursday in an attempt to stave off any players thinking of calling.

Similarly, the Los Angeles County Fire Department issued an urging of its own on Twitter, reminding game players that 911 is only for emergencies.

Of course, calls from players wanting access to the jail or other offices to catch characters isn’t the only part of the game law enforcement officials are dealing with.

CNET reports that the officers in Massachusetts have received a number of calls reporting suspicious activity that have turned out to involve gamers looking for characters.

In Washington state, police responded to a noise complaint that involved more than 100 players gathered in a park.

Police plead with Pokemon Go players to stop calling 911 [CNET]


by Ashlee Kieler via Consumerist

Just In Time For The Weekend: CDC Sees Increase In Drug-Resistant Gonorrhea

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Once upon a time, if you were unfortunate enough to get gonorrhea, it could be treated with penicillin or several other widely used antibiotics. Not only are those drugs no longer largely ineffective in treating the sexually transmitted disease, but a new report from the Centers for Disease Control and Prevention shows a worrisome recent increase in resistance to the drugs that still can be used to treat gonorrhea.

As part of its delightfully titled Morbidity and Mortality Weekly Report, the CDC issued a surveillance summary [PDF] looking at the changes in antibiotic resistance in specimens collected from Americans infected with gonorrhea.

Physicians have long given up on using penicillin and tetracycline to treat the disease because of the high frequency of resistance to those drugs. Starting about 15 years ago, the Gonococcal Isolate Surveillance Project (GISP) — which monitors antibiotic resistance in gonorrhea on a national level — began noticing that fluoroquinolones, an important class of antibiotics that includes ciprofloxacin, were becoming increasingly ineffective.

According to GISP data, between 2000 and 20014, resistance to fluoroquinolones rose from effectively 0% to nearly 20% — higher than the 16% resistance level for penicillin but lower than the 25% rate of resistance for tetracycline.

If 16-25% resistance rates don’t sound alarming to you, think about what that would mean if you’re a patient. The doctor says to you, “Take this antibiotic. It won’t work in 1-in-6 (or 1-in-4) people, but it’s worth a shot.”

These high rates of resistance were what led the shift away from these antibiotics. In 2010, the CDC issued treatment guidelines recommending that gonorrhea be treated with the twin attack of a cephalosporin and azithromycin.

The latest data from GISP suggests that this dual treatment is still overwhelmingly successful in most patients, but raises concerns, especially about the future effectiveness of azithromycin.

In 2013, only .6% of GISP samples demonstrated reduced susceptibility to azithromycin. Within a year, that had increased four times, to 2.4%, turning up most frequently in samples from the Midwest region of the country, where around 5% of cases were less susceptible to the drug.

A trend toward increased resistance to azithromycin “could compromise successful gonorrhea treatment,” writes the CDC. “Not only is azithromycin part of currently recommended dual therapy, it is also a component of each of the alternative treatment regimens for gonorrhea.”

Also of possible concern, notes the report, is a recent decrease in susceptibility to cephalosporins.

In 2010, the CDC issued treatment guidelines recommending the dual treatment of azithromycin and one of two cephalosporins — either the injected ceftriaxone or the oral cefixime. However, almost immediately, samples monitored by GISP showed decreased susceptibility to cefixime. That led the CDC to issue revised guidance in 2012, recommending only ceftriaxone along with azithromycin.

The short-term result in the GISP data was an apparent decrease in resistance to cephalosporins. After peaking in 2011 with 1.4% of samples showing decreased susceptibility to the drug, it had dropped to .4% by 2013. Then suddenly, in just one year that rate has doubled to .8% — still very low, but a figure the CDC is keeping an eye on.

“It is unclear whether these increases mark the beginning of trends, but emergence of cephalosporin and azithromycin resistance would complicate gonorrhea treatment substantially,” concludes the report. “Continued surveillance, appropriate treatment, development of new antibiotics, and prevention of transmission remain the best strategies to reduce gonorrhea incidence and morbidity.”


by Chris Morran via Consumerist

Microsoft Won’t Achieve Its Windows 10 Goal By 2018 After All

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When Microsoft first started touting Windows 10, the company set an ambitious goal: to have the operating system installed on 1 billion devices by 2018. That pledge was a bit too ambitious, it seems, as the company announced it’ll need more time to reach that point.
The company is still aiming for that 1 billion mark, but it didn’t give itself a new deadline, at least, not publicly this time.

“Windows 10 is off to the hottest start in history with over 350 million monthly active devices, with record customer satisfaction and engagement,” Yusuf Mehdi, Windows marketing chief, said in a statement via ZDNet. “We’re pleased with our progress to date, but due to the focusing of our phone hardware business, it will take longer than FY18 for us to reach our goal of 1 billion monthly active devices.”

The phone hardware business he mentions refers to the company’s ill-fated Windows phone strategy. After buying Nokia Oyj’s handset unit, it was forced to shut down and sell that business when costs skyrocketed, Bloomberg notes.

That took a lot of wind out of Windows 10’s sails, Ars Technica points out, as Microsoft was counting on selling 50 million phones a year, all of them with the new operating system on it.

There also may have been fewer downloads of Windows 10 once Microsoft made its update prompts a bit less pushy, after people complained that the company was being a giant nag.


by Mary Beth Quirk via Consumerist

UPS Testing Saturday Ground Package Delivery

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With FedEx and the Postal Service expanding their weekend delivery options as more Americans go online to buy stuff, UPS is finally getting around to a test of offering Saturday delivery for ground shipments.

Bloomberg reports that the shipping company will test Saturday delivery in Atlanta, Philadelphia and Los Angeles for the rest of summer.

The tests will be used to determine if the volume of shipments on Saturdays justifies the cost of operating that day.

A spokesperson for UPS says the company is experimenting with the Saturday delivery to better compete with rival delivery companies – FedEx offers the option, while USPS delivers some Amazon.com packages on Sundays – and to meet the demand from customers.

“We just continue to see more and more demand for e-commerce shipments,” a spokesperson for the company tells Bloomberg.

The tests come as UPS prepares for an influx in residential deliveries. The company estimates that home shipments will rise to 51% by 2019 from the current level of 46%.

UPS isn’t a complete stranger to Saturday deliveries: the company offers the option on some tiers of its Express airmail unit.

UPS Tests Saturday Delivery in Response to Web Shoppers’ Clout [Bloomberg]


by Ashlee Kieler via Consumerist

Florida Church Raising Money To Revive Dead Mall

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Due to changes in demographics and shopping habits, the American landscape is littered with dead malls. The Ponce de Leon Mall in St. Augustine, Florida, has closed the mall common areas and only its anchors with their own entrances have stayed open, and one of those spaces is rented to a non-denominational church. Now the mall’s owner has offered it to the church, and they’re raising money to buy it.

The mall would serve as a retail business incubator as well as giving the church more room to expand. The church’s plan is to rent retail spaces to local businesses, but with the goal of helping the community instead of raking in profits immediately.

“We’re going to give them time to get their business up and running. It gives them the chance to grow,” the church’s pastor told the St. Augustine Record.

The closing of interior spaces in the mall is the subject of a lawsuit between the former owner of the Sears Hometown store and the current mall owners, since she accuses the owners of effectively shutting down the mall, hurting her business.

Sears Outlet and Hometown, the company spun off from Sears to run these franchised stores, took control of the store back. If the church can raise the remaining $738,000 by September, it might have a church as a landlord soon.

Church has plan to revive Ponce de Leon Mall; Sears lawsuit battle continues [St. Augustine Record]
POSSESS TO SERVE [Anchor Faith Church]


by Laura Northrup via Consumerist

Clearly Canadian Promises Remaining Delayed Preorders Will Start Shipping Next Month

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Back in 2015, fans of Clearly Canadian were excited to learn that the 1990s sparkling soft drink would be making a comeback. So excited, in fact, that a crowdfunding campaign by the brand’s new owners brought in tens of thousands of preorders. But more than a year after Clearly Canadian reached its funding goal, many customers still don’t have their drinks, and they’re not happy about it.

Clearly Canadian has missed several target dates fro shipping the products so far: first, it was September, then the company updated crowdfunders in October saying the bottles would arrive by mid-November.

Finally, in February 2016, Clearly Canadian announced that some customers would be receiving their preorders soon. The company produced and shipped 9,000 cases at that time, Jennifer Black, Clearly Canadian’s director of energy, tells Consumerist.

“We were delayed in shipping all the pre-orders at the beginning of this year because the plant in Vancouver shut down in the middle of our run — we definitely didn’t plan for that,” Black said.

That still leaves 16,000 cases left to ship, and many unsatisfied customers. Though the company posted an update on July 12 promising that as soon as production resumes, all outstanding online preorders “will be shipped and delivered first — worry not,” some people were still upset at the wait.

“Tired of being told to be patient,” one customer wrote. “You are running a business so make good with your commitment and send out everybody’s orders that have been waiting years for!maybe it would be a good idea to hire a call center to do your customer service because frankly service is not one thing any of us have been getting.”

“I ordered over a year ago and never received….I give up,” another posted.

“I’ve been waiting over a year for my cases and have yet to receive anything,” someone else commented. “An update on if I’m ever going to receive my cases would be nice.”

The wait should be over soon, Clearly Canadian says, with Black telling Consumerist that the remaining 16,000 cases “will be produced and shipped this August through September.”

“Our journey has been a community driven and sourced, from the ashes, turnaround,” Black says. “Nothing like this has happened before.”


by Mary Beth Quirk via Consumerist

Give Your Grey Matter A Weekend Workout With The Consumerist Quiz

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We went easy on you last week — the holiday-shortened week and residual high spirits resulted in fewer questions and easily eliminated wrong answers — and it showed, with the median score on the Consumerist Quiz soaring to 75% (up from the typical weekly result of around 60%). Think you can continue with your high-scoring ways, or are you due for a post all-star break slump?

As always, the Consumerist Quiz deals with stories posted this week (July 11-July 15) here on Consumerist.com, your go-to source for all the latest in fashion news and celebrity gossip.

We offer no material rewards for doing well on the quiz, but at the same time, we also don’t come to your house and smash your stuff if you perform poorly — so keep that in mind.

On with the quizzing!


by Chris Morran via Consumerist

Dannon Looking To Cut Sugar In Yogurt

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Earlier this year the Department of Agriculture and Department of Health and Human Services released the eighth edition of Dietary Guidelines that included the suggestion that Americans limit their consumption of added sugar to no more than 10% of one’s dietary calories. In response, French Yogurt giant Dannone is looking at ways to reduce the amount of sweet stuff in its products. 

Reuters reports that the maker of products like, Oikos, Active, and Dannon, is working with the American Heart Association and other health groups to find ways to reduce sugar amid concerns of overconsumption.

Company executives say that they are looking for additional ways to cut sugar in their products after already reducing most items to 23 grams or less per six-ounce serving.

In recent years, the company has rolled out low-sugar Dannon and Oikos products, including those made with beet sugar and evaporated cane juice.

“We’re going to look at things like that,” Philippe Caradec, Dannon’s vice president of corporate affairs, told Reuters.

The move to reduce sugar in yogurt comes after the Dept. of Agriculture suggested consumers begin to seek out diets rich in fat-free or low-fat diary foods.

“Additional strategies include limiting or decreasing portion size of grain-based and dairy desserts and sweet snacks and choosing unsweetened or no-sugar-added versions of canned fruit, fruit sauces, and yogurt,” the government advised in its Dietary Guidelines.

However, many low-fat yogurts include added sweeteners on top of naturally occurring sugar.

Yogurt maker Dannon considers ways to cut more sugar [Reuters]


by Ashlee Kieler via Consumerist

IKEA Recalls 80,000 Safety Gates & Extenders Over Fall Hazards

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On the heels of its recall of 29 million dressers linked to three toddler deaths, IKEA announced this week that it would also call back 80,000 safety gates and safety gate extensions due to potential fall hazards.

The furniture retailer says it initiated the recall of 80,000 Patrull Klamma, Patrull Fast, and Patrull safety gates after receiving 55 reports of fall incidents worldwide.

According to a notice posted with the Consumer Product Safety Commission, the gates’ locking mechanism can open unexpectedly, posing a fall hazard to children and other consumers.

Of the 55 incident reports cited by IKEA, 10 resulted in injuries involving two concussions, and cuts and bruising. Four of the incidents were reported in the U.S. two resulting in cuts and bruising to children.

gates

The gates, which are made of beech wood or steel and plastic, were sold in stores and online from August 1995 through June 2016.

The CPSC notes that IKEA previously recalled Patrull Klamma gates in 2015 for the same issues. More recently, the company recalled all Patrull Klamma and Fast gates in other parts of the world.

Recalled products can be identified by a permanent label attached to the metal bar at the bottom of the gate. The following article numbers are included:

Screen Shot 2016-07-15 at 11.19.25 AM

Customers who have one of the recalled gates or extenders are urged to stop using the product and return them back to any IKEA store for a full refund.


by Ashlee Kieler via Consumerist

Polls Show Chipotle’s Customers Still Haven’t All Come Back

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Burrito eatery Chipotle needs something very important to recover financially from its recent food safety crisis: it needs all of its customers to come back, and keep coming back. Since eradicating foodborne pathogens from its restaurants, Chipotle has tried offering everyone free burritos, buy-one-get-one promotions, and a loyalty program to bring customers in. It’s sort of working.
CNBC reports (warning: auto-play video at that link) that back in June, which would have been before the Chiptopia loyalty program began, a customer survey by Morgan Stanley showed that 25% of customers said that they’ve either stopped going to Chipotle, or still go but stop in less often. 13% of participants said that they will no longer go back to the restaurant, which is surprisingly close to the number of customers who said the same during the food-safety crisis.

That could be due to the food-safety crisis, or it could be simple menu fatigue, which the company is trying to fight by introducing new proteins to the menu.

Another survey released this week showed that while 20% of adults surveyed were “very worried” about the chain’s food safety in January, the figure had fallen to 13% this month. 26% of people surveyed said that they had not visited Chipotle since the worst of the outbreak.

“The sales recovery will remain more protracted than the market believes, and possibly more costly as a result, as [Chipotle] likely needs to ramp up marketing spend to lure consumers back in,” a Morgan Stanley analyst wrote. That’s bad news for Chipotle, since its massive burrito giveaways hurt the publicly traded company’s profits.

The loyalty program at least requires customers to spend money at Chipotle before they get free stuff, requiring customers to buy at least four entrées before they earn a free one, encouraging the habit of weekly visits to Chipotle.

The good news is that analysts have noted long lines at restaurants, which may indicate an uptick in sales due to the loyalty program, which began on July 1 and will last through September. Chipotle hasn’t ruled out making the program permanent.

Chipotle customers aren’t coming back anytime soon, according to brutal analyst report [CNBC] (Warning: auto-play video)


by Laura Northrup via Consumerist

Android Users Can Now Download Amazon Prime Videos Onto SD Cards

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For those folks who might not be willing to shell out more money for more storage on their smartphone or other mobile device, it can be tough to watch videos without having to shuffle around other stuff to make room. Android users who are Amazon Prime customers will now be saved from that dance, as the tech company will now let them download Prim video content to removable SD memory cards.

In a bid to lure customers away from Netflix — which doesn’t allow users to store movies or shows offline, at least not yet — Amazon will let Android users download titles onto SD cards, which can be plugged into your phone, CNET reports. It’ll work for Prime content like Amazon’s original TV shows, as well as digital videos purchased from Amazon.

Customers can set the SD card as the default location for downloads, or simply change the item’s stored location after it’s downloaded, in their phone’s settings.

It’s only for Android users, because Apple’s devices don’t allow owners to slip in extra storage, CNET notes, and is availalbe to Amazon customers in the U.S., UK, Germany, Austria, and Japan.

Amazon first offered the download option to Prime customers on iOS and Android devices in the fall of 2015.


by Mary Beth Quirk via Consumerist

Some Menu Items Aren’t All They Appear To Be

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Farm-raised, locally sourced, truffle oil, Kobe beef. These are just some of the terms you might come across the next time you sit down for a nice meal at a local restaurant. While these descriptions and names may equate themselves to high-quality, pricy meals, they might not be. 

Eater reports on instances of food fraud cropping up on restaurant menus across the country, with restaurants often exaggerating or misstating what ingredients to create “fake” menu items.

While much of the $50 million food fraud that occurs annually in the U.S. is relegated to grocery shelves, many restaurants have also fallen into the industry, albeit sometimes to no fault of their own.

In some cases, Eater points, the fraud occurs higher up on the supply chain — from the companies that produce or manufacture ingredients — while other times the issues are actually legal, but not necessarily presented accurately to customers.

Larry Olmsted, the Eater writer and author of the book Real Food/Fake Food, notes that while restaurant goers may assume that spending more or visiting eateries operated by well-known chefs means you’re getting the real deal, that isn’t always the case.

While diners should take into consideration a whole menu when deciding what might be real and what might be fake, Olmsted suggests guests be on the lookout for three fake food flags on their next trip to that fancy-schmancy restaurant.

•Beef — While the Food and Drug Administration and U.S. Department of Agriculture have rules dictating how certain cuts of beef can be labeled on retail shelves, those rules generally go out the window when it comes to restaurant menus.

According to Olmsted, seeing a restaurant offering “Kobe” beef should give you pause.

The supply of real Kobe beef is very limited, Eater reports. In fact, individual restaurants are licensed by Kobe’s marketing council to buy it, and fewer than 10 U.S. restaurants currently serve officially licensed Kobe beef. Most of those locations are in either New York, California, or Las Vegas, so if you’re sitting down to a “Kobe” steak in Philadelphia, you may not be getting the real deal.

•Red Snapper — In many cases, Eater reports, restaurants that claim to be selling red snapper are really serving cod, halibut, flounder, and grouper.

In fact, a 2013 report from conservation group Oceana found that 33% of seafood nationwide is mislabeled, with red snapper imposters being most prevalent.

Red snapper bore the wrong labels 87% of the time. Only seven out of a whopping 120 samples of red snapper bought nationwide were the real thing. All the rest were impostors.

Olmsted suggests that to make sure you’re getting real fish you should eat at places where it is displayed whole, served whole, or simply stick to less expensive fish varieties.

•Truffles — Truffle oil isn’t actually made with truffles, Olmsted reports. Instead, the oil is generally a made up substance.

Actual truffles are rare and cost an extraordinary amount of money, meaning if you’re seeing a truffle-based mac ’n cheese for $20, it likely isn’t using the real deal.

How to Avoid the Most Common Fake Foods on Restaurant Menus [Eater]


by Ashlee Kieler via Consumerist

Payday Lending Trade Group Promises To Clean Up Misleading Online Ads

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Google dealt a big blow to the payday lending industry, when it recently decided to ban the short-term/high-cost lenders’ ads from search results. At the same time, federal regulators are pushing for stricter regulations on these controversial financial products. Now a payday lending trade group is hoping to do some damage control by creating a program to identify companies making misleading claims in online ads.

The Los Angeles Times reports that the Online Lenders Alliance (OLA), which represents short-term lenders and the lead generation companies that target customers, recently launched a monitoring project to identify lenders who misrepresent the payday lending process.

Specifically, the system currently searches the Web for sites using the terms “no credit check,” an advertisement that many lenders use despite actually pulling at least partial credit checks on customers.

“We’re trying to be the cop on the beat,” Lisa McGreevy, CEO for the OLA, tells the L.A. Times. “We’re not interested in having bad actors or people who do fraudulent business giving our good lenders a bad name.”

While the system has been focusing on groups making inaccurate claims about not pulling credit reports, OLA notes that generally when they identify that issue others are presents, as well.

“When sites have one thing wrong, they probably have other things that are noncompliant,” McGreevy said.

Once the system picks out a lender’s site making a false claim about credit checks, OLA will look for other issues that might be present.

OLA then sends the site’s operators a notice asking them to fix the issues.

Companies that don’t fix the problem could be kicked out of OLA, McGreevy said. For instance, if a loan advertising site isn’t following rules, other OLA members are notified not to buy customer information from them, the L.A. Times reports.

McGreevy admits that while the system is working to separate the bad actors from the good ones, it’s a job that lenders should be doing themselves.

“Staying on top of it is a constant monitoring challenge,” she said. “It takes every part of our industry to look at what’s happening.”

Consumer advocates say they appreciate any efforts to identify bad practices in payday lending, but point out that OLA’s program doesn’t fix an industry that frequently charges triple-digit interest rates, and imposes high fees — all under the guise of helping cash-strapped borrowers.

“Voluntary investigations are not enough to ensure proper oversight and accountability to the public,” Suzanne Martindale, policy counsel for our colleagues at Consumers Union, tells Consumerist. ” Online lenders have had a poor track record when it comes to their treatment of consumers.  It’s not just about the marketing – the products themselves are inherently expensive and risky.”

All too many borrowers have been trapped in expensive loans, and then suffered repeated bank account overdrafts and even account closures due to lenders’ aggressive collection tactics, Martindale says, adding that these actions — which will likely continue no matter what an ad says — are why advocates lenders should be required, by law, to determine that a borrower has a reasonable ability to repay the loan before the loan is approved.

The Consumer Financial Protection Bureau is currently finalizing rules to rein in predatory lenders, and Martindale says the Bureau needs to “the cop on the beat” for borrowers, setting “strong ground rules for high-cost lending, be it from a storefront or online.”

There are no shortage of examples of sketchy payday lending operations.

Earlier this year, the Department of Justice arrested the operators of one of the scammiest payday lending networks we’ve ever reported on.

According to the indictment, the defendants — who did business as Ameriloan, Cash Advance, One Click Cash, Preferred Cash Loans, United Cash Loans, US FastCash, 500 FastCash, Advantage Cash Services, and Star Cash Processing — deceptively promoted the costs of their loans.

For example, a $500 loan was displayed as having a finance charge of $150. In reality, it cost $1,425 — on top of the $500 — to take out that short-term loan.

In 2015, the Federal Trade Commission levied the largest ever fine against payday lenders, who were using misleading math to market their loans.

In that case, a $300 loan would be advertised as having a total repayment cost of $390, when in fact the borrower would be charged nearly $1,000.

And almost exactly two years ago, the CFPB brought an enforcement action against one of the nation’s largest payday lenders for allegedly engaging in illegal debt collection practices in order to push consumers into taking out additional loans they could not afford.

Trade group promises stricter scrutiny of payday loan ads [The Los Angeles Times]


by Ashlee Kieler via Consumerist

Former CEO Martin Shkreli Now Has An Entire — Unflattering — Musical About Him

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Did you somehow become comfortably lulled into thinking 2016 had already crested Peak Weird? If so, you clearly got there a little too early. Today’s case in point: The ousted CEO that America loves to hate, Martin Shkreli, is back in the news this month… as the villain of an off-Broadway musical.

As Bloomberg reports, Shkreli is both villain and title character in the new musical Martin Shkreli’s Game, which is playing this month in New York as part of the Midtown International Theater Festival.

The play, which features songs like, “I’m Martin F*****g Shkreli and You Can All Go F*** Yourselves,” according to Bloomberg, involves a complicated plot to steal an album back from Shkreli’s possession. You can hear (work-safe) samples, if you like, in a fundraising video released by the play’s writers.

Let’s backtrack a minute to recap who Shkreli is, why the internet hates him, and also how the heist plot fits in to all this:

Former Turing Pharmaceuticals CEO Martin Shkreli, who you may also know as “Pharma Bro,” is not a particluarly well-loved man, it’s true. He made headlines for jacking the price of a generic drug his company sold by about 5400% and then telling the New York Times, “it really doesn’t make sense to get any criticism for this.”

A few months later he was arrested for allegations of securities fraud with a company he had been CEO of before Turing. He resigned from Turing the day after that arrest then, a week later, got ousted from yet another CEO gig.

As if that weren’t enough for any one man, Shkreli stayed in the news into the new year, when it became publicly known that he had not only paid $2 million for, but also was being sued over, the Wu-Tang Clan album Once Upon a Time in Shaolin.

Shkreli was later dropped from the suit, but not before he was hauled before a Congressional panel where he refused to answer any questions about either Turing Pharmaceuticals or Wu-Tang Clan.

A smug and venal CEO is one kind of story; when the album entered, though, everything went, well, straight to 100% weird.

A joke pretending to be the contract of sale Shkreli signed with Wu-Tang Clan circulated rapidly online. The “contract” included a clause permitting “one heist or caper” to steal back the album, provided that said caper was carried out by currently active members of Wu-Tang Clan and/or Bill Murray.

Yes, THAT Bill Murray.

The internet being what it is, the nominal Bill Murray heist immediately became a popular and widely-traveling meme, and he and Wu-Tang Clan have remained at some weird subconscious level entwined in social media’s collective imagination ever since.

The young actor taking on the starring role as Shkreli went with a Bloomberg reporter to a court hearing Shkreli attended this month, to see the man in person. He told the reporter that the man in person is exactly as he expected from the internet: “Everything but the screen was the same,” he said.

The actor also described the experience to Bloomberg as “One of the weirdest things I’ve done in a while,” adding, “I felt like the court jester.”

Martin Shkreli Back in the Spotlight as Musical Theater Villain [Bloomberg]


by Kate Cox via Consumerist

Banks, Retailers, And Phone Makers Each Have Mobile Payment Apps, Maybe Overwhelming Consumers

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Is it possible to confuse consumers with too many apps for making in-store payments wtih their mobile phones? Retailers and stores hope not, since they’re all trying to capture part of a market that promises growth and loyal customers to merchants, and simplicity and convenience to consumers. Is that the case, or are all of these products simply different forms of backup for when people forget their wallets?

That’s not a bad thing, necessarily, since the “forgot my wallet but still want to go out to lunch” demographic is an important one. It may not be enough to justify the current spread of systems, though.

The Wall Street Journal looked over the market as a whole in light of Wells Fargo’s planned launch of their own payment app on Monday. There are three camps of payment apps: Apple, Google, and Samsung each have their own versions for users of their phones, though Samsung phones compatible with the system are also Android phones that could use Android Pay.

Retailers have their own apps; while the most familiar is probably the stored-balance and rewards app that Starbucks runs, retailers and food establishments like Walmart and even the Cheesecake Factory have proprietary apps. (The latter’s app has the adorable name of CakePay.)

One bank that isn’t interested is Bank of America, since the company believes that an array of payment apps that offer no real benefit to consumers doesn’t really help anyone. “The road to mobile wallets is fairly littered with a variety of wallets that have proven an inability to demonstrate any meaningful value proposition for a customer,” the bank’s head of emerging payments and commerce told the WSJ.

Translation: if a mobile payment app uses a customers’ existing credit and debit cards, doesn’t provide them any discounts, and doesn’t let customers in to an exclusive rewards program, why does it even exist, and why should anyone use it?

Wallet War: Banks, Stores Slug It Out With Phone-Pay Apps [Wall Street Journal]


by Laura Northrup via Consumerist

10 National Ice Cream Day Deals To Help Beat The Heat

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National Ice Cream Day is officially July 17, or so the ice cream gods have proclaimed, but many businesses are either starting the festivities early or extending the sweet treat deals beyond Sunday. Here’s what you’ll need to know to get your brain freeze on.

1. Uber: The ride-hailing company is kicking off the celebrations on Friday, and calling their promotion #UberIceCream. If you live in a city where UberEats is available, you can request a delivery of free Magnum Ice Cream bars via the UberEats app. If you don’t have UberEAts around, the company has ice cream deliveries on offer in 400 cities globally.
When: July 15, 11 a.m. – 3 p.m.

2. Carvel: Customers can purchase any size soft serve ice cream cone or cup and get a second for free at participating locations
When: July 17

3. Cumberland Farms: This one’s a bit… interesting. Cumberland Farms has a new line of ice cream sandwiches, and will give you one for free — if you purchase a 20 oz Pepsi or Mountain Dew beverage to go with it.
When: Now through Sept. 16

4. Baskin Robbins: Customers can upgrade to a waffle cone for free, with a portion of all ice cream proceeds on Sunday’s sales going ot the United Service Organization.
When: Throughout July

5. Cold Stone Creamery: If you’re a member of the chain’s online rewards program called eClub, or sign up to be one, you can get a buy one, get one free coupon. It may take up to 24 hours for you to get your coupon after signing up, however.
When: Whenever you want it.

6. Dairy Queen: If you join Dairy Queen’s Blizzard Fan Club you can buy one cone and get one free, but you should also check out your local eatery, because many locations are independently owned and operated.
When: Now, tomorrow, when you have time.

7. Tastee-Freez: Customers can bring this coupon to a participating Taste-Freez or Wienerschnitzel location and receive $1 off a banana split, up to two per coupon. and they’ll give you $1 off a banana split, up to two per coupon.
When: Now, until July 31

8. Friendly’s: The chain is hosting a monthlong Sprinklefest, which includes discounts on frosted treats.

9. Marble Slab Cream Creamery: Buy one, get one free.
When: Sunday, before 1 p.m. local time.

10. Petsmart: Because National Ice Cream Day is NOT just about humans, PetSmart will be giving away free Doggie Ice Cream Sundaes at all PetSmart PetsHotel locations on July 17.
When: July 17


by Mary Beth Quirk via Consumerist

Herbalife To Pay $200M To Members Who Lost Money; Must Change Business Model

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Five months after Herbalife was reported to be working on a settlement to resolve a federal probe into its often controversial business practices – or what some people claim is a pyramid scheme – the company has agreed to restructure its business model and pay $200 million to consumers who purchased large quantities of its products and lost money.

The Federal Trade Commission announced the deal on Friday, putting an end to a nearly two-year investigation into the multi-level marketing company by finding that Herbalife participated in unfair and deceptive acts or practices.

The probe was initiated after the FTC received more than 100 complaints about the company in 2013, and came on the heels of a years-long legal battle with investor Bill Ackman, who accused the company of operating a pyramid scheme.

The FTC’s investigation centered on Herbalife’s multi-level marketing sales strategy that worked by exclusively selling weight-loss shakes and nutritional products through a network of independent distributors, or “members.”

According to the complaint [PDF] against Herbalife, the FTC charged that the company’s compensation structure was unfair because it rewards distributors for recruiting others to join and purchase products in order to advance in the marketing program, rather than in response to actual retail demand for the product, causing substantial economic injury to many of its distributors.

Herbalife claimed that people who participate in the company can “quit your job,” “be set for life,” “earn millions of dollars,” “make more money than they ever have imagined or thought possible,” “realize unlimited income,” or similar representations.

However, the FTC alleges that these promises were untruthful, that an overwhelming majority of distributors who pursue the business opportunity earn little or no money.

In fact, the average amount that more than half the distributors, or “sales leaders,” received was under $300 in 2014, according to the complaint.

Even a survey conducted by Herbalife itself found that most members didn’t even break even after paying an average of $8,500 to open a club. Nearly 57% of these club owners never made a profit or reported losing money during their time selling products.

The complaint alleges that large numbers of Herbalife distributors abandon their business within a year of beginning sales.

FTC investigators claim that those Herbalife members who did make money were a small majority who were compensated, not for selling products, but for recruiting new distributors.

Under the proposed consent order [PDF], Herbalife will revamp its compensation system so members receive payments for how much they sell, not how much they buy from the company.

The new system will also differentiate between participants who simply join to buy products at a discount and those who join for the business opportunity. Those who buy for the discount will not be eligible to sell products or earn rewards.

In order to pay compensation to distributors, at least 80% of Herbalife’s product sales must be comprised of sales to legitimate end-users.

Additionally, under the new structure Herbalife is prohibited from allowing participants to incur the expenses associated with leasing or purchasing premises for “Nutrition Clubs” or other business locations before completing their first year as a distributor and completing a business training program.

To ensure that the company follows the new system, Herbalife is required to hire an Independent Compliance Auditor (ICA) to monitor its practices.

In addition to revamping its business model, the FTC order requires the company to pay $200 million in redress to consumers who purchased large quantities of Herbalife products — including distributors, club owners, and others — and lost money.

Details of the redress system, including eligibility requirements will be announced later.

In agreeing to the settlement, Herbalife neither admits nor denies any of the allegations brought by the FTC.


by Ashlee Kieler via Consumerist

Deaf Customer Sues Taco Bell For Discrimination, Claims She Was Denied Service

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A New Jersey is suing Taco Bell for discrimination, claiming that she was denied service at two separate drive-thru locations because she’s deaf.

According to the lawsuit filed in the United States District Court of New Jersey this week, the woman claims she was discriminated against “and treated rudely” at two separate locations when she wrote down her order and passed it to employees at the pick-up window.

The woman claims she was “berated” by a manager before receiving her food at one location on Jan. 11. Then on March 15, her lawsuit says she attempted to use the drive-thru at another spot but was refused service entirely without any communication from the staff.

“Through this discriminatory treatment, she learned not only that Taco Bell restaurants are inaccessible to deaf individuals, but that Taco Bell employees and managers are inadequately trained and improperly informed about the communication rights and needs of deaf people,” a representative for the customer said in a statement provided to Eater.

The lawsuit says Taco Bell violated the Americans With Disabilities Act of 1990, which says businesses are required to provide goods and services and “make reasonable accommodations” for individuals with disabilities. She also references the New Jersey Law Against Discrimination, which again, says businesses can’t deny service to those with disabilities. She’s seeking a jury trial and compensatory and punitive damages.

We’ve reached out to Taco Bell for comment and will update this post when we hear back.

Deaf Customer Sues Taco Bell for Discrimination [Eater]


by Mary Beth Quirk via Consumerist

Consumerist Friday Flickr Finds

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Here are six of the best photos that readers added to the Consumerist Flickr Pool in the last week, picked for usability in a Consumerist post or for just plain neatness.

Mento ITA.
Adam Fagen
JoelZimmer
Neff Conner
Joachim Rayos

Want to see your pictures on our site? Our Flickr pool is the place where Consumerist readers upload photos for possible use in future Consumerist posts. Just be a registered Flickr user, go here, and click “Join Group?” up on the top right. Choose your best photos, then click “send to group” on the individual images you want to add to the pool.


by Laura Northrup via Consumerist

Comcast Announces Big Internet Essentials Expansion In Partnership With Federal Program

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Comcast’s Internet Essentials program, which provides broadband access to low-income Americans, has always been a nice idea. The reality, unfortunately, has been slow to catch up to the promise. Still, expanding affordable access to the most underserved is a laudable goal, so the big Internet Essentials expansion Comcast is announcing is good news.

Any residents in public or HUD (U.S. Department of Housing and Urban Development) assisted housing in any Comcast service area in the nation are now eligible for Internet Essentials, Comcast said today. That’s up to 2 million new households eligible for the program — a huge increase, considering that the last time Comcast touted its numbers, 500,000 households were signed up.

Extending eligibility to anyone in low-income housing also removes one of the biggest barriers to Internet Essentials: until now, except for some small pilot programs, households had to have children under 18 living in them in order to enroll. This, despite the fact that senior citizens, especially low-income senior citizens, are one of the most underserved groups in the country.

The ten largest cities seeing Internet Essentials expansions from this program, Comcast says, are: Chicago, Philadelphia, Miami, Baltimore, Houston, Washington D.C., Detroit, Atlanta, San Francisco, and Pittsburgh.

The expansion is part of the ConnectHome initiative that the White House announced last year. The program is a public/private partnership meant to bring inexpensive ($0 – $15) internet access into public housing nationwide.

“This announcement reaffirms Comcast’s determination to make a meaningful impact to close the digital divide for low-income families in this country,” Comcast favorite SEVP and total non-lobbyist David L. Cohen said in a statement.

He continued, “This is the single largest expansion of the Internet Essentials program in its history, and we’re thrilled to be working with HUD to help connect even more families, including seniors, veterans, and adults without children, to the transformative power of having internet service at home.”

Julian Castro, HUD Secretary, also issued a statement praising the move, saying, “Today’s announcement has the potential to transform the lives of hundreds of thousands of kids across the nation by giving them the tools to reach their full potential. We’re grateful to Comcast for joining the ConnectHome initiative, which has extended its reach to more than 1.5 million children in one short year.”

Comcast launched Internet Essentials in 2011 as one of the conditions of its merger with NBCUniversal. And on paper, it sounded great: $10 internet for poor families! Great!

But for the first few years, it was more flash than substance. There was the whole “must have a kid thing,” for starters, and even for families with children, there were many obstacles that stopped families from signing up.

Comcast made some small changes to the program in 2014, while it was still trying to look good for regulators so it could buy Time Warner Cable.

It also tweaked the program again last summer, doubling its connection speed from 5 Mbps (objectively cruddy) to 10 Mbps (actually useful). They also added the capability for home WiFi to the program — a vital change given how many low-income users’ primary devices are mobile phones.


by Kate Cox via Consumerist

Thursday, July 14, 2016

T-Mobile Will Provide Customers Unlimited Pokémon Go Data Until Fad Inevitably Dies

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While the suddenly popular mobile game Pokemon Go doesn’t gobble data in the same way as streaming music or video, it does use more data than just wandering around not hunting for imaginary creatures. That’s why T-Mobile is joining the party and giving Pokémon trainers unlimited data within the app for more than a year as its next promotion for T-Mobile Tuesdays.

In any discussion of the game, people wonder how long the fad will last. A core group of fans will keep playing for a while, sure, but how long until it stops being a headline-dominating craze? T-Mobile doesn’t know any more than the rest of us, but the company does know how to capitalize on a trend when it sees one. They’re also making data within the app free until August 2017, which will cover the concept whether the game immediately dies out, or stays popular for a while.

That’s why as part of its T-Mobile Tuesdays series of promotions, the company kicked a discount for luxury site Gilt off the list for next week. In a press release, it even helpfully tied other T-Mobile Tuesdays offers to the game, noting that players can take a free Lyft ride to nearby Pokéstops and gyms, and a free Frosty at Wendy’s to keep themselves powered up through long training sessions.

Well played, T-Mobile. Nice marketing tie-in.


by Laura Northrup via Consumerist

New Krispy Kreme Flavored Cheerwine Soda Is One Sugary Ouroboros

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First there was Cheerwine, the nearly century-old cherry-flavored soda. Then came Cheerwine-flavored Krispy Kreme donuts. Now the snack snake is eating its own sugary tail as Cheerwine introduces a Krispy Kreme-flavored version of its signature beverage.

Cheerwine announced on social media this week that it had partnered with the donut maker to create a beverage with the “flavorful hint of Krispy Kreme’s Original Glazed doughnut.”

The collaboration, according to the bottle, brings together two southern classics for one legendary taste.

Cheerwine and Krispy Kreme, both based in North Carolina, previously partnered in 2010 to create a Cheerwine-flavored donut.

The beverage is currently only available in certain North Carolina, South Carolina, and Savannah, GA stores, but that hasn’t stopped plenty of customers from seeking out the drinks.

[via Mashable]


by Ashlee Kieler via Consumerist

Verizon Getting Out Of The Phone Book Business… In New York

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Between search engines, listings sites, and the fact that fewer and fewer people have traditional landline phones, the ol’ phone book is becoming increasingly irrelevant for many (but not all) people. So it makes sense that Verizon is largely doing away with the bulky tomes — at least in New York state.

WWNY-TV reports that the New York State Public Service Commission granted Verizon and its publisher permission to stop printing and delivering business telephone books in the state.

Verizon says that it will only deliver business or residential directories to customers who request a printed copy. Last year, the company delivered 6.3 million business directories.

The change of pace for the company comes as consumers have changed their preferences when it comes to finding business phone numbers.

Verizon argues that most people pitch their phone books after receiving them, opting instead to look up phone numbers on the internet.

The company estimates that by eliminating the printing of massive phone books it will save 13,600 tons of paper per year from entering the waste system.

Ditching the business directories is just the latest move for Verizon, which received permission in 2010 to stop printing and delivering phone books with residential listings.

Verizon Will Stop Printing, Delivering Phone Books [WWNY-TV]


by Ashlee Kieler via Consumerist

Prime Day Deal Expires Early, Amazon And Chase Make Good On It

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On Tuesday, during Amazon’s Prime Day, festivities, the online retailer’s credit card partner Visa joined in the fun with a promotion where customers who made a $150 purchase using their Amazon-branded Visa card would receive a $30 discount. That’s an appealing bargain, and plenty of customers prepared to take advantage of it. What they didn’t do was read the fine print, or take it seriously, and a lot of customers missed out.

Let’s start with the e-mail that went out. Not all Amazon Visa users received it; we’re not sure which customers were targeted.

primedayemail

The e-mail does say “restrictions apply” pretty prominently; let’s see what those restrictions were.

This is a limited time offer while supplies last. Offer limited to one per eligible customer and account. This offer is available to select customers only. Get $30 off an Amazon.com purchase of $150 or more by selecting your Amazon.com Rewards Visa Card as your payment method and entering the promotion code VISA30 at checkout through the Amazon.com shopping cart. Offer only applies to products sold by Amazon.com.

That’s all very reasonable, but those first three sentences are the parts that aren’t spelled out in the main body of the e-mail. Later, on Amazon’s site, they added a line to the conditions of the promo, specifying:

“Get $30 off an Amazon.com purchase of $150 or more by selecting your Amazon.com Rewards Visa Card as your payment method and entering the promotion code VISA30 at checkout. Promotion code commences at 12:00 a.m. (PT) July 12, 2016, and expires at 11:59 p.m. (PT) July 12, 2016.”

“Amazon created restriction after restriction that made it impossible to purchase anything of value,” an anonymous reader wrote to Consumerist. “It was like going to a garage sale on the last day …the only thing left is junk. They taught me well: never chase an Amazon promotion again.”

Customers received different explanations about what happened to the code and why it didn’t work, which is makes this situation so strange. Reader Chris turned to Amazon customer service to complain about the deal, and was told that Amazon ran out of discounts.


Chris: The terms and conditions in the email I received do not state any end time. They only scope the date of redemption to Prime Day, and today is Prime Day.

Amazon Chat Agent: I’m sorry for that Christopher, as informed this was a limited time offer, while supplies lasted.

Chris: I was not informed of a time limitation or a supply limitation.

Customers posted on Amazon that they were also told that the deal really expired at 12:30 PM Pacific time,

This raises an interesting question: how can the “supply” of a discount run out? If Amazon and Chase decided that only the first 10,000 customers would receive the discount, for example, then it makes sense, and that fits in with the limited-quantity deals that fill the rest of Prime Day.

If you imagine that Amazon had a fixed number of virtual $30 discount vouchers, this statement makes sense. At a physical store, when the stack of coupons runs out, they’re gone.

At the same time, it would have made the promotion even more fun and would make customers clamor to shop even more if they had known that quantities were limited. The discounts ran out around noon Pacific time, and disappointed customers complained online, on deal forums, and complained to Consumerist.

It’s really great that the companies provided credits to these Amazon customers, because they were under no obligation to. While the ad simply said “during Prime Day,” it specified that the promotion was only good while supplies lasted. The time restriction came along later.

Sometimes you have to crank up the type size on your screen and read the fine print. There’s no way around it. At the same time, though, this promotion could have been explained to customers better, and shoppers wouldn’t have been so upset about it.

We contacted Amazon and Chase about the promotion. Chase declined to comment on the situation except to point out that the affected customers did receive gift cards. Amazon didn’t respond: if it does, we’ll update this post.


by Laura Northrup via Consumerist

Former Corinthian College Students Sue To Have Private Loans Discharged

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As the Department of Education is working to wipe away millions of dollars in federal loans owed by former students of now-defunct Corinthian College Inc. schools, some former students continue to receive monthly bills for private loans they took out in order to attend the for-profit colleges. Now one former Corinthian student has filed a federal class action against the financial firms that currently hold the private student loans.

The lawsuit, filed in Los Angeles, against Turnstile Capital Management, LLC, Balboa Student Loan Trust, and University Accounting Service, LLC seeks to provide California students defrauded by the for-profit college chain with full debt relief.

According to the lawsuit [PDF], Turnstile, Balboa, and UAS violated federal and state laws by purchasing CCI’s so-called “Genesis” loans and trying to collect on them despite knowing that the loans were allegedly obtained through fraudulent and deceptive means.

The suit claims that the companies knew at the time they purchased the loans that Corinthian had been accused of engaging in a slew of misleading and deceptive tactics to enrolls students, and, in turn, pressure the to take out the costly loans.

The loans were part of CCI’s in-house private lending program called Genesis.

Through the Genesis program, private lenders provided student loans to Corinthian students according to Corinthian’s terms but without revealing to students the lenders’ connections to Corinthian. Frequently, Corinthian ultimately bought back the loans from the private lenders so that Corinthian became the holder of many of the Genesis loans.

According to Thursday’s lawsuit, Turnstile bought $505 million of the loans prior to CCI’s collapse. The company then created Balboa to hold the student loan notes on its behalf.

In an attempt to collect the debts, the suit claims that Balboa enlisted the help of UAS, which allegedly used abusive and illegal tactics when seeking to collect on these illegitimate loans.

A former CCI student named in the lawsuit claims that she received calls from UAS up to five times a day.

On the calls, which sometimes occurred back-to-back or every 30 minutes, she claims UAS reps repeatedly told her that UAS could and would come after her house and threatened to come after her bank account and wages even when they didn’t have the legal right to do so.

“These private lenders are victimizing these students a second time by continuing to try and collect on debt that was incurred through fraud and deceit,” Anne Richardson, directing attorney of the Consumer Law Project at Public Counsel, which filed the suit on behalf of students, said in a statement.

The complaint cites the fact that the Department of Education has discharged millions of dollars in federal student loans after finding unlawful conduct by Corinthian in inducing students to enroll with false promises of high job placement outcomes as evidence that private loan debt should also be erased.

This isn’t the first time that CCI’s Genesis program has come under fire. Last year, the Consumer Financial Protection Bureau won a default judgement against CCI over its predatory lending scheme involving the loans.

According to that case, once students were tempted by the promise of long-lasting careers with CCI degrees, they were pressured to take out costly and predatory private Genesis loans to pay tuition not covered by federal student loans.

CCI then allegedly used illegal debt collection tactics to harass students into paying back those loans while still in school.

Under the Genesis loan program, students were required to make monthly loan payments while attending school. By making students repay their loans while attending classes, CCI was allegedly able to take advantage of their position of power to engage in aggressive debt collection tactics – and that staff received bonuses for successfully collecting payments from students.


by Ashlee Kieler via Consumerist

Santander Bank To Pay $10M Fine Over Alleged Illegal Overdraft Practices

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Santander Bank has agreed to pay $10 million to settle federal regulatory allegations that it illegally charged overdraft fees to customers who didn’t affirmatively opt in to the bank’s overdraft policies.

The Consumer Financial Protection Bureau announced on Thursday that it has ordered the Delaware-based bank to pay the fine, accusing the company’s telemarketing vendor of deceptively marketing an overdraft service and signing certain bank customers up for the service without their consent.

Under federal rules [PDF] that took effect in 2010, banks and credit unions are barred from charging overdraft fees on ATM and one-time debit card transactions unless account-holders affirmatively opt in. If customers don’t opt in, banks may decline the transaction because of insufficient or unavailable funds, and can’t charge an overdraft fee.

According to the CFPB consent order [PDF], the bank – which operates in the Northeast and whose logo too closely resembles the poo emoji – allegedly failed to follow those rules from 2010 to 2014 when relying on third-party vendors to market and enroll consumers in its “Account Protector” overdraft service for ATM and one-time debit card transactions, and charged consumers $35 per overdraft.

The CFPB claims that the telemarketer service persuaded customers to opt-in to the overdraft service by providing them with inaccurate information related to the cost, fees, and use of the service.

Telemarketers often erroneously claimed, per the complaint, that the overdraft service was free, when in fact it could potentially cost them hundreds of dollars in fees.

Some call representatives are also alleged to have falsely suggested that consumers would not be charged a fee if they brought their account current within five business days of an overdraft. Other representatives implied that consumers would be charged fees only for emergency transactions, and that non-emergency purchases would not result in fees.

Additionally, the CFPB says it found that telemarketers promoting the service claimed that customers would be hit with overdraft fees even if they did not opt into the service.

The complaint alleges that in order to increase the number of customers using the service, Santander would reward the telemarketer with a higher hourly rate when they enrolled a certain number of customers.

In order to reach these sales targets, the CFPB alleges that in many cases the telemarketers did not actually ask the consumers if they wanted to opt in, but enrolled them anyway. Other instances involved the telemarketers briefly describing the protection, asking them for their last four digits of their Social Security numbers, and enrolled them without their consent.

Under the CFPB’s consent order Santander must pay a $10 million penalty, validate all opt-in choices that were made by the telemarketer, and cease using a telemarketer to promote the service.

In agreeing to the settlement, Santander neither admits nor denies any of the allegations brought by the CFPB.


by Ashlee Kieler via Consumerist

Congress Passes Bill Outlawing Vermont’s GMO Labels, Replacing Them With Barcodes

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After skipping over the entire debate and amendment process the Senate, and then going virtually un-discussed in the House of Representatives, a last ditch effort to overturn Vermont’s new food labeling requirement is destined for the President’s desk.

By a vote of 306-117 that did not reflect the usual “party line” voting seen on many pieces of legislation, the bill easily won approval by the full House this afternoon.

The Vermont law, which went into effect July 1, requires that many foods containing genetically modified (GMO) or genetically engineered (GE) ingredients include the simple one-sentence declaration of being “Partially Produced With Genetic Engineering.”

However, only days before that rule kicked in, Sen. Pat Roberts (KS) and Sen. Debbie Stabenow (MI) — who have received a total of more than $2.1 million in campaign contributions this cycle from agribusiness donors — introduced “compromise” legislation that has the ostensible purpose of eventually (as in years from now) creating a national labeling standard, but which has the immediate effect of outlawing Vermont’s labeling rules.

More to come…


by Chris Morran via Consumerist

McDonald’s Starts Blocking Porn Access Over Free WiFi

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If you’ve been using McDonald’s free WiFi to check out the latest porn while eating a McGriddle, we’ve got some bad news for you.

The fast food giant recently adopted a new filtered WiFi policy that prevent guests from viewing pornography on their phones, tablets, and laptops while visiting the company’s corporate-owned restaurants, internet safety advocacy group Enough is a Enough announced Wednesday.

A spokesperson for McDonald’s confirmed the policy change to Consumerist on Thursday.

“McDonald’s is committed to providing a safe environment for our customers, and we are pleased to share that Wifi filtering has been activated in the majority of McDonald’s nearly 14,000 restaurants nationwide,” the spokesperson said.

The move comes two years after EIE began pressuring McDonald’s to block sexually explicit content on its WiFi network.

“Parents can have peace of mind that, when they or their children go to McDonald’s, they will have a safer and more friendly WiFi experience, filtered from pornography, from child porn and from potential sexual exploitation and predation,” EIE President Donna Rice Hughes said in a statement.

EIE says that McDonald’s move puts it in line with other fast and fast casual restaurants including Chick-fil-A and Panera Bread.

[via Business Insider]


by Ashlee Kieler via Consumerist

Sports Authority Taking Bids For Broncos Stadium Naming Rights Again

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Mile High is a fantastic name for a sporting venue, so you can’t blame the people of Denver for for wanting to keep it for the stadium where the Broncos play. Instead, the entity that runs the stadium sells the naming rights to the football field, which the now-defunct sporting goods retailer Sports Authority bought in 2011. After not selling in the company’s intellectual property auction, the naming rights are for sale separately. Bids are due on Tuesday, July 19, at 3 PM Mountain time. If you’re interested.

Before you start imagining your name on a stadium, keep in mind that the naming rights deal is at what auctioneer Hilco Streambank calls “well below market rates,” since the new sponsor would be the third company to take over the original deal from when the stadium was built in 2001.

Picture it.

Investment firm Invesco was the original sponsor, and it kept up on the payments, but ultimately sold the contract to Sports Authority in 2011. At the time, the Denver Post noted that the company’s marketing efforts had shifted, and they were pursuing investment advisors directly rather than getting their name out to consumers. Invesco was happy to hand the deal over to Sports Authority.

The deal runs for five more football seasons, but with the original bargain-basement price of $6 million per year. “As the Super Bowl champions, there will likely be many nationally televised games,” a Hilco Streambank executive vice president points out in the company’s statement about the sale. “This is not an opportunity that comes along very often.”

The winner would have to replace the signs on the stadium exterior at its own expense. There are a few limits on who can win the auction: the Broncos and the stadium district may be allowed to reject any winning bids that they find unsuitable, and the brand and name would have to conform to NFL rules. Even though the sale of marijuana for recreational use is legal for adults in Colorado, the NFL and the stadium district do not want any pot-related businesses to win the contract. (Warning: pop-up auto-play video at that link)

Stadium Naming Rights Acquisition Opportunity Sports Authority Field at Mile High [Hilco Streambank] (via Denver Post – warning: auto-play video)


by Laura Northrup via Consumerist

Court: Microsoft Can’t Be Forced To Turn Over User Emails Stored Outside Of U.S.

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When law enforcement officials serve a tech company with a warrant for information on a specific user, does the fact that the company could easily access that information online negate the concern that the sought-after data is stored wholly outside the U.S.? A federal appeals court — in a case involving a Microsoft email user — says that the location of the information does matter.

In Dec. 2013, a federal magistrate judge signed off on a “Search and Seizure Warrant” to be served on Microsoft. The warrant sought all available information — including contents of all stored emails, any records that might be used to identify the account-holder’s real name, the account’s contacts list, and any photos or other files stored on the account — for a specific @msn.com email address related to a narcotics investigation.

Microsoft responded by providing the available non-content information about this account, but contended that the warrant was not sufficient to compel it to turn over the remaining data on this user, as it was all stored on servers located outside the U.S.

The magistrate judge — and later a U.S. District Court judge — denied Microsoft’s motion to quash the warrant, citing the Stored Communications Act — a 1986 law that, among other things, spells out when and how tech companies can be compelled to turn over data to law enforcement.

The lower court concluded that the warrant served on Microsoft was no different than an SCA subpoena, in that it “does not involve government agents entering the premises of the ISP to search its servers and seize the e‐mail account in question.”

In the magistrate judge’s opinion, what mattered wasn’t where the material was being sourced from, but where it would ultimately be reviewed. Since Microsoft controlled the sought-after data, its current location shouldn’t be an issue.

Thus, Microsoft was directed to “produce information in its possession, custody, or control regardless of the location of that information.”

While Microsoft appealed the lower courts’ decisions, it was held in civil contempt for failing to comply — though it should be noted that the tech giant agreed to be held in contempt, as that would guarantee that the Second Circuit Court of Appeals had jurisdiction over the matter.

In its opinion [PDF] regarding the warrant, the three-judge appeals panel looked at the context in which the SCA was drafted by Congress three decades, noting that “a globally‐connected Internet available to the general public for routine e‐mail and other uses was still years in the future when Congress first took action to protect user privacy.”

Section 2703 of the SCA establishes what the court labels a “pyramidal structure” regarding what sort of documentation is needed for law enforcement to obtain various types of stored data.

On the lowest level, the government can issue an administrative subpoena — a document from a government agency seeking information; it does not require the demonstration of any probable cause. However, the law puts specific limits on the data that can be obtained in this way. While names, addresses, and payment methods associated with the account may be turned over, the subpoena can not compel the disclosure of any content.

Higher up the pyramid are court orders, for which the government must show “reasonable grounds to believe that the contents or records… are relevant and material to an ongoing criminal investigation.” However, if the government wants any content-related information from a court order, it would have to disclose this search to the account holder.

Obtaining the good stuff — or as the court puts it, “priority stored communications” — a proper warrant must be obtained, requiring a demonstration of probable cause.

In its appeal, Microsoft argued that the court had unlawfully applied the SCA by trying to compel the production of content-related data stored outside the geographical scope of the warrant.

The appeals panel sided with the tech giant, finding that there was nothing on the record that allows the SCA to be applied to data stored outside of U.S. borders.

“Although electronic data may be more mobile, and may seem less concrete, than many materials ordinarily subject to warrants, no party disputes that the electronic data subject to this Warrant were in fact located in Ireland when the Warrant was served,” writes the court. “None disputes that Microsoft would have to collect the data from Ireland to provide it to the government in the United States.”

While the government argued that nothing in the language of the SCA specifically limits the use of warrants to the U.S., the court was not convinced, pointing out that when Congress intends a law to apply extraterritorially, it gives an “affirmative indication” of that intent.

Additionally, the appeals court held that the term “warrant” is not some malleable word that could refer to something more subpoena-like depending on the case.

“The term is endowed with a legal lineage that is centuries old,” writes the court. “The importance of the warrant as an instrument by which the power of government is exercised and constrained is reflected by its prominent appearance in the Fourth Amendment to the United States Constitution.”

The court concludes that for a warrant to comply with the Fourth Amendment, it must identify “discrete objects and places, and restrict the government’s ability to act beyond the warrant’s
purview.”

Additionally, the legislative history of the SCA shows that it has been amended over the last 30 years to clarify the reach of warrants, but that none of those amendments have added any sort of extraterritorial authority to SCA warrants.

Finally, the appeals court questions why the government would seek to frame SCA warrants as equivalent to subpoenas or some sort of hybrid of a warrant and a subpoena.

The SCA “places priority stored communications entirely outside the reach of an SCA subpoena,” so if the government successfully argued that the warrant is indeed a subpoena, then it would not be able to access the very data it seeks.


by Chris Morran via Consumerist

AAA: Basically Everyone Has Experienced Road Rage

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You grip the wheel a bit harder, you huff, and puff, and threaten under your breath to do awful things to the stranger who just cut you off, and then “HOOOOOOONK,” you lay on the horn for a solid 10 second. It’s called road rage, and most American drivers have experienced it, according to a new research report from AAA.

Almost 80% of adult drivers admitted to expressing significant anger, aggression, or road rage in the past year, AAA says.

That behavior can take a lot of forms, including purposefully tailgating (51%, 104 million drivers); yelling at another driver (47%, 95 million drivers); honking to show annoyance or anger (45%, 91 million drivers); making angry gestures (33%, 67 million drivers); and cutting off another vehicle on purpose (12%, 24 million drivers), among other things.

Other more confrontational actions are a bit more rare, with only 4%, or 7.6 million drivers, admitting to getting out of the vehicle to yell at someone, and 3% (5.7 million drivers) saying they’ve bumped or rammed that vehicle on purpose.

Men are three times more likely than to engage in aggressive behavior than women, and drivers in the Northeast will probably yell, honk, or gesture angrily more than people living elsewhere in the country. And those who reported other unsafe driving behaviors, like speeding or running red lights, were also were more likely to show aggression. For example: drivers who reported speeding on a freeway in the past month were four times more likely to have cut off another vehicle on purpose, AAA noted.

About two thirds of drivers believe aggressive driving is a bigger problem today than three years ago, the report says, while 90% think aggressive drivers are a serious threat to their personal safety.

What this all boils down to is potential danger on the road, AAA says.

“Inconsiderate driving, bad traffic and the daily stresses of life can transform minor frustrations into dangerous road rage,” said Jurek Grabowski, Director of Research for the AAA Foundation for Traffic Safety. “Far too many drivers are losing themselves in the heat of the moment and lashing out in ways that could turn deadly.”

To help prevent road rage, AAA offers a few tips, like not causing another driver to have to change their speed or direction, being tolerant and forgiving — because hey, maybe that guy just had a bad day — and when all else fails, avoiding eye contact and maintaining space around your vehicle.


by Mary Beth Quirk via Consumerist

Senators Call For Inquiry Into Impact Of Airbnb & Other Short-Term Rentals On Affordable Housing

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Short-term rental platforms like Airbnb, VRBO, and HomeAway are intended as a way to give travelers varied and interesting lodging options, while letting homeowners make a bit of money when they aren’t at home. However, a group of three senators are concerned that the affordable housing market is being squeezed by the increasing number of property owners cashing in on short-term rentals.

Senators Brian Schatz (HI), Dianne Feinstein (CA), and Elizabeth Warren (MA) urged Federal Trade Commission chairman Edith Ramirez in a letter [PDF] to study the commercial manner in which individuals or firms are using online services to rent out entire residences or multiple residences at a time, potentially taking housing inventory off the market and driving up the cost of rent.

“In recent years, we have seen the emergence and rapid growth of companies like Airbnb, HomeAway, VRBO, and Flipkey,” the senators write. “On one hand, these firms have sparked innovation, increased competition, and have provided new means by which our constituents can earn extra income. On the other hand, we are concerned that short-term rentals may be exacerbating housing shortages and driving up the cost of housing in our communities.”

The letter raises concerns related to recent data provided by the New York Attorney General’s office that revealed commercial users in the state made up a significant share of revenue from the short-term rentals.

Commercial users accounted for only 6% of the hosts in New York City, yet generated 37% of the revenue. The report indicated that 72% of unique units rented in New York City appeared to violate state and local law.

Any inquiry by the FTC should focus on determining what percentage of hosts are “acting in a commercial manner by renting out entire residences and or multiple residences simultaneously.”

“This distinction is critical to Congress and state and local lawmakers as we seek to assess the wide-ranging impact of the short-term rental industry on the communities in which they operate,” the letter states.

The resulting data, like that from New York, will provide lawmakers and local authorities better information on how the services affect their neighborhoods.

We’ve reached out to Airbnb for comment on the letter, and will update this post when we hear back.

However, a spokesperson for the rental company tells BuzzFeed News that Airbnb welcomes “any opportunity to work with lawmakers and regulators who want to learn more about how home sharing helps the middle class address the issue of economic inequality.”

The spokesperson suggested that the vast majority of those using the site are not commercially related, pointing to a recent study that found 51% of its hosts rely on the money they make through rentals to “make ends meet.”

Of course, one could point out that a hotel owner or the landlord of an apartment building also relies on their income to “make ends meet.” That’s why most of us have jobs.  Pointing out that someone relies on Airbnb rental money doesn’t directly lead to the conclusion that this person is not renting out five or six properties in the same building.


by Ashlee Kieler via Consumerist