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Friday, April 15, 2016

Pressure Washers Are Super Useful, Can Be Super Dangerous

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Pressure washers make various outdoor cleaning tasks much easier, but they can also be pretty dangerous when pointed in the wrong direction. That’s why our ever-efficient colleagues down the hall at Consumer Reports no longer recommend any pressure washers that come with zero degree nozzles, or adjustable wand tips that can be dialed down to zero. That setting poses a special risk of injury to people, and to carrots. Carrots?

Nozzles and wand settings are labeled according to the width of the spray, measured in degrees. Consumer Reports doesn’t recommend using a spray any narrower than fifteen degrees. It might take longer to finish some tasks, but you can still complete them.

washing

The special risk of the narrow zero-degree spray isn’t just that it can tear a hole in your skin: it’s that your body is much more pliable than a concrete patio, and the force of the jet can cause a deep puncture wound, forcing water and bacteria deep into your body.

You still want to take precautions, of course: don’t point the pressure washer at people or pets, wear protective footwear (but don’t clean your boots with your feet in them) keep in mind what happens when you pass a stream of water from a pressure washer over a carrot.

carrot_slice

That’s right: an extremely inefficient way to slice a carrot. You can watch that happen in the video embedded below.


by Laura Northrup via Consumerist

St. Louis Dunkin’ Donuts Serves Coffee In Chicago Blackhawks Cups…. During Playoffs

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The NHL’s St. Louis Blues and Chicago Blackhawks aren’t just regional rivals; the two teams are currently playing each other in the first round of the Stanley Cup playoffs. So you can understand why some St. Louis residents might be less-than-thrilled that their local Dunkin’ Donuts was serving up coffee in cups decorated with the Blackhawks logo.

Making matters worse, reports KMOV-TV, the cups boast that Dunkin’ Donuts is “The official coffee of the Chicago Blackhawks.”

The unexpected coffee holders, of course, did not exactly go over well with Blue fans in the area.

KMOV took a few of the cups to the Scottrade Center before the game started on Wednesday, asking fans their thoughts.

“That’s disgusting. They can’t do that here,” one fan said.

Dunkin’ Donuts chalked up the mishap to a simple shipping error, noting that the store in question stopped using the cups almost immediately.

“Due to an untimely shipping error from the regional distribution center. Being a local business owner and fan of the hometown team, the franchisee plans to switch out the cups as soon as they receive a new shipment.”

‘Untimely shipping error’ draws ire of Blues fans towards donut chain [KMOV]


by Ashlee Kieler via Consumerist

Can A Cashier Make Me Read My 3-Digit Credit Card Code In Front Of Other Shoppers?

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Your credit card has a 16-digit number on the front, plus an expiration date, and another three-digit code on the back. We all know in a vague way that the code on the back (also known as the “CVC” or “CVV”) has something to do with making transactions safer or reducing fraud, but other than that we don’t give it much thought — and while we might expect to have to share that number when shopping online, we certainly don’t expect to be asked to read it out loud when making an in-person purchase at a crowded coffee shop.

And there’s a reason you should be concerned about being asked to read this number aloud in public — because it’s not supposed to happen. But, as one Consumerist reader explains, that didn’t stop a Dunkin’ Donuts employee from demanding that she say her three-digit number in front of all the other customers.

A Weird Encounter

Nora* recently told us about a strange experience she had at a Dunkin’ location in New York state. She was buying three drinks and three gift cards, so the purchase came to about $80.

“I swiped my MasterCard and thought all was going well until the clerk asked for the CVV,” Nora tells Consumerist.

Nora checked with the clerk to see if the employee meant the last four digits on the front but no, she reports, the clerk did indeed mean the three-digit code on the back.

This struck Nora (and us) as strange. Even more bizarre: When she declined to read the numbers aloud, the clerk turned her terminal around to show Nora the register screen.

“She [said] that she had to have that information to complete my transaction and if I preferred I could input it into the BIG screen — for all to see — myself,” Nora says.

Uncomfortable with the transaction, Nora declined and left. She went to another nearby DD location — and made an ATM pit stop along the way, to get cash just in case the scenario repeated itself.

At the second location, “We ordered the same thing and I asked the clerk, if I used my credit card, would she have to have my three digit code? She said yes, so we paid cash,” Nora says.

…Is That Right?

This policy struck us as being just as unusual as Nora thought it was, so we reached out to both Dunkin’ Donuts and MasterCard to see what was up.

A spokesperson for Dunkin’ confirmed that this is, indeed, its nationwide policy:

“It is Dunkin’ Donuts policy to have franchisees ask guests for the CVV number for transactions that meet certain criteria. This security process was implemented as one of the measures used to protect our guests and franchisees from fraudulent credit card transactions,” the spokesperson said.

However, asking the customer to shout it out loud or type it in where it can be seen? That is not so much a part of the policy, and should not have happened.

“The crew member should enter the CVV number,” the spokesperson said, adding, “The franchisees have been notified and plan to retrain the team on the correct procedures.”

Meanwhile, the merchant agreements for both Visa and MasterCard make repeated references to checking the three-digit code (called the CVV2 for Visa, or the CVC2 for MasterCard) for card-absent transactions, as in a purchase online or by phone — but barely mention it for in-person, card-present transactions at all.

Visa only recommends capturing the data when the magnetic stripe swipe fails, and even then it specifies, “The storage of CVV2 is strictly prohibited subsequent to authorization.”

MasterCard’s merchant agreement is less clear, but a spokesperson for the company was very explicit on the matter when we asked.

“It’s difficult to think of a reason why an employee would ask a customer to recite their CVC2 code for an in-store transaction,” the spokesperson said. “As you note, the codes were created to help authenticate cardholders for online and over the phone purchases.”

MasterCard’s rules say the CVC2 is supposed to be used for remote transactions only, the rep added, and then outlined for us the procedure an in-person retailer should follow when a customer pays in-person by MasterCard:

  • Check the valid date and the expiration date on the front of the card
  • Compare the [16-digit account number] on the card with the number displayed on or printed from the terminal (unless a hybrid POS terminal is used)
  • Compare photo on the card (if applicable) with the person presenting it
  • Confirm the signatures match

So Why Is This Happening?

Nora’s theory was that these procedures were in place because the Dunkin’ locations did not have chip-enabled card readers in use — and theory that doesn’t seem far-fetched to us.

When credit card data gets stolen through use of a skimmer or a hack, the thief generally gains access to the 16-digit number and the expiration date on the front of the card. From there, fraudsters can cheaply and easily create “clone” cards to swipe in stores to make purchases at everyone else’s expense.

That’s where the code on the back comes in: that data is intended to reduce fraud, by making sure that the card in use is the actual original that has the right contents on the back. And that’s why when the merchant can’t actually literally see or handle the card — such as when you’re buying online — they’re supposed to ask for the code.

But even having employees verify its presence themselves, quietly, doesn’t strike Nora as an effective long-term solution.

“I don’t see their ‘plan’ or ‘procedure’ of having the clerk handling the cards and flipping them over really being practical and working,” she tells Consumerist — and good old-fashioned human nature is pretty much why.

“Often, the cashiers never touch the card, as the customer swipes the card,” and it never leaves their hand to begin with, Nora says. “Then add in busy mornings, people lined up anxiously waiting for their coffee fix… are they really going to take that extra step? No, the cashiers are just going to verbally ask for the code and people will give it to them.”

Sooner or later, Nora thinks, someone is going to be defrauded because their code is out in the wild — and at the very least, it’s just not optimal security.

Completing the rollout of chip-and-PIN terminals nationwide would solve this particular problem, as the whole point of the EMV system is that the chips inside the cards, necessary to complete the transaction, can’t be snagged or duplicated by hacks or skimmers.

But although that change has been in process for many, many months, it’s still a long, slow time coming with many bumps in the winding road.

In the meantime, for customers who want a morning Dunkin’ Donuts fix but don’t want to deal with strange credit card shenanigans, the chain has a mobile payment app.

*name changed at the customer’s request


by Kate Cox via Consumerist

Reminder: You Should Opt Out Of Starbucks Card Mandatory Arbitration Now

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This week, the new terms and conditions for Starbucks cards — the gift and stored-value cards that you can use to rack up rewards in their newly revamped reward program — went into effect. That means existing users have until May 12 to opt out of the chain’s normal requirement that card users waive their right to sue the company.

If you’re reading this after May 12, 2016, or more than 30 days after you began using your card for the first time, that means that you missed the opt-out period, the good news is that at least if you have some kind of dispute with Starbucks over your card that goes to arbitration, you won’t be required to travel to Seattle to do it. Starbucks eliminated that provision with this revision of their terms and conditions.

You must opt out in writing, using a stamp and envelope and everything. If you aren’t sure what to send, be sure to include your name, address, card number, the user ID and e-mail address of the rewards account that you’ve registered your card to, and a simple statement that you wish to opt out of the arbitration provision for your Starbucks Card.

Starbucks Card Team
Starbucks Corporation
2401 Utah Avenue S.
MS: S-MK3
Seattle, WA 98134.

Starbucks will allow an extra 3 days for mailing, but must be mailed within 30 days of the new agreement going into effect or the date that you first purchase or load a new Starbucks Card.

Why would you want to opt out of arbitration? Viewers of the HBO program Silicon Valley may remember last season’s plotline where arbitration worked out better than a trial might have in a dispute between a huge company and a smaller one, but that usually isn’t the case, especially for consumers.

PREVIOUSLY:
You Will No Longer Need To Go To Seattle To Resolve A Starbucks Card Dispute


by Laura Northrup via Consumerist

FedEx Employee Falls Asleep Loading Plane In Tennessee, Ends Up In Texas

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Falling asleep on the job is a big no-no. It can end with a reprimand — or worse, a firing — but for one FedEx employee, an on-the-job catnap earned him a flight to Texas.

A Tennessee FedEx ground crew member fell asleep inside of a plane he had just loaded early Friday morning, when he woke up, he was some 800 miles away in Texas, Fox 34 reports.

Toward the end of the flight, the employee woke, realized he was in the air, and knocked on the closed cockpit door to speak with the flight crew.

The crew instructed the man to sit in a jump seat and prepare for landing.

The ordeal led to a rather unusual call to the Lubbock International Airport dispatch, the airport’s executive director Kelly Campbell tells Fox 34.

When the plane landed at around 5:30 a.m. it was greeted by airport police, while Lubbock Police Department, FBI, and the Transportation Safety Administration were also notified of the “unusual incident.”

The employee was not arrested after police determined there was no criminal intent and he was released to local FedEx officials.

According to the city of Lubbock, the issue didn’t impact aircraft operations at the airport.

FedEx tells Fox 34 that they are aware of the incident and that there was never any danger to the employees on the plane or the cargo.

“We are fully cooperating with investigating authorities,” the company said without addressing whether or not the snoozing employee will face any disciplinary action.

FedEx employee falls asleep after loading Memphis flight, wakes mid-flight to Lubbock [Fox 34]


by Ashlee Kieler via Consumerist

More Than 1M Chevy, GMC Trucks Recalled Over Seatbelt Defect

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Properly secured seatbelts can prevent someone from being thrown around a vehicle in the event of a crash, potentially saving their lives. That may not be the case for nearly a million General Motors pickup trucks, which contain seatbelts that may not actually hold the driver in a crash. 

GM announced Friday that it would recall 895,232 model year 2014 to 2015 Chevrolet Silverado and GMC Sierra 1500 pickups in the U.S., and 142,750 in Canada, Latin America, and other areas.

According to the recall announcement, which has yet to be posted on the National Highway Traffic Safety Administration website, the flexible steel cable that connects the seatbelt to the vehicle can wear and separate over time as a result of the someone repeatedly bending the cable when entering the seat.

If the cable separates, the belt can become loose, and in the event of a crash may adequately protect the driver or passengers.

GM says it discovered the issue after analyzing warranty data. So far, there have been no reports of injuries related to the problem.

Owners of affected vehicles will be noticed and dealers will enlarge an opening and install a bracket on the cable tensioner, and if necessary, replace the tensioner assembly.

In addition to recalling the vehicles, GM says it has ordered dealers to stop the sale of 3,000 new 2014 and 2015 trucks until the cables can be repaired.


by Ashlee Kieler via Consumerist

British Airways, Lufthansa & Air France Fined For Treatment Of Disabled Passengers

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Four months after the U.S. Department of Transportation fined United Airlines $2 million for violating rules protecting air travelers with disabilities, the agency is continuing to police the skies when it comes to disabled passengers. This time, levying fines against Lufthansa, British Airways, and Air France. 

The DOT announced Thursday that it would fine Air France and Lufthansa $200,000 each and British Airways $150,000 for not adequately responding to complaints filed by passengers with disabilities between 2012 and 2015.

The Air Carrier Access Act (ACAA) prohibits airlines from discriminating against individuals with disabilities. Under DOT rules, airlines are required to provide a written response to a written complaint alleging a violation of the ACAA within 30 days of receipt of the complaint.

As part of the process, airlines are supposed to provide travels with information on how to ask the DOT to investigate the incident.

However, the DOT alleges that Air France, Lufthansa, and British Airways failed to follow those rules on multiple occasions.

In the case of Air France, the DOT claims [PDF] the airline failed to summarize the facts in complaints and specifically admit or deny that a violation had occurred when responding to passengers who filed complaints for flights in 2013.

Likewise, the DOT alleges [PDF] that in 2012 British Airways failed to summarize the facts in complaints and specifically admit or deny that a violation had occurred when responding to passengers who filed complaints for flights.

Neither airline provided travelers with information on how to pursue enforcement action through the DOT.

For Lufthansa, the DOT says [PDF] that during an on-site regulatory compliance review investigators found that from 2012 to 2013 the carrier did not inform passengers of their right to pursue enforcement action. Specifically, in a number of complaint files reviewed, Lufthansa referred the passenger to an attachment to the response, sometimes calling it “Travel Tips.”

To settle the allegations, the airlines have agreed to pay the penalties in a variety of ways.

Air France will pay $140,000 in installments to the DOT, and offer vouchers and frequent flier miles to passengers who filed complaints.

British Airways will pay the DOT $75,000 within a month, and another $75,000 if it doesn’t handle complaints properly for the next year.

Finally, Lufthansa will pay $100,000 within a month, and another $100,000 if it doesn’t comply with regulations for the next year.

“When air travelers file complaints with airlines, they deserve prompt and complete responses that appropriately answer their specific concerns,” U.S. Transportation Secretary Anthony Foxx said in a statement.


by Ashlee Kieler via Consumerist

Historic Preservation Commission Denies Demolition Of House Once Owned By Pedophile Pediatrician

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What do you do with a house whose former owner is a former pediatrician charged with molesting more than 100 juvenile patients? If no one is willing to live in that building, the logical step might be to tear it down. Unfortunately, the local historic preservation committee won’t let you.

This is the situation facing the Delaware city of Lewes, where the home of notorious child rapist Earl Bradley stands vacant following his 2011 conviction on multiple counts of rape, assault, and sexual exploitation of a child.

In early 2014, an anonymous donor gifted the property to a local church, along with money for improvements. However, the church says it has been unable to sell the house because of its connection to Bradley.

However, the church says it has been unable to sell the house and — because the property lies within the city’s Historic District — sought permission to demolish the existing structure.

“The house is in the Lewes Historic District, but it is not historic except for its notoriety as the residence of the worst child predator in American history,” explained the church in one of its 14 arguments in favor of demolition.

Supporters of the demolition idea say that there is nothing of interest — architecturally or aesthetically — about the house; that leaving the house standing could do more damage to the city than keeping it intact; and that its destruction could be an important step in helping the community move on from the horrific crimes committed by Bradley.

“We need to put people ahead of property,” argued the church.

But last night, the Lewes Historic Preservation Commission held a public hearing, after which they took a vote and denied the request for demolition.

The commission’s chairperson told WBOC-TV that the panel understands the arguments for demolition, didn’t really have a choice.

“We’re bound very tightly by the regulations of the town,” she explained.

However, the city’s ordinance regarding demolition of historic buildings only seems to require that the commission have a public meeting on the matter, and gives the commission additional time to consider the matter before denying or approving a demolition request.

As WBOC notes, residents in the area are divided over the issue, with some saying the house should go because of its negative connections to Bradley, while others wondering how far is too far.

One resident explained that if you’re going to tear down Bradley’s home, then why shouldn’t you also rip up the hospital where he practiced or the streets that he walked on?

Thanks to Michael for the tip!


by Chris Morran via Consumerist

Coolest Offers Opportunity For Backers To Pay $97 And Jump The Line, Another Revolt Ensues

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Back in 2014, the Coolest, a cooler with built-in speakers and a blender, crushed the record for the most-funded Kickstarter project along with lots of ice for frozen margaritas. The problem, though, was that the cooler’s creator charged early backers $165 for something that would eventually retail for $400, and running out of cash made some production snags even worse. Now they have a new proposal for backers: pay an extra $97 to jump the line and get their coolers next.

Backers who were hoping for an awesome daiquiri party this summer are disappointed, and the update to backers with the $97 proposal has only riled them up more.

“Who is to blame?” one disappointed backer wrote to Consumerist even before the $97 proposal hit her mailbox. “Us dummies for sending money when the project looked huge? Or this guy for not cutting off the funding at a reasonable volume?”

As the number of backers grew, the creator of the Coolest kept adding features to the product: let that serve as a cautionary tale to aspiring crowdfunders: promising features once the total reaches certain amounts isn’t going to make your backers any happier two years later.

The controversial coolers available through Amazon are in Amazon’s warehouse, not sitting around Coolest HQ waiting to taunt backers. At least the price has fallen to only $400 from the initial $500, though.

The Coolest remains the second-biggest Kickstarter project ever funded, with the #1 and #3 spots taken by different generations of the Pebble smartwatch. While backers complained that the company shipped units off to Best Buy instead of shipping to them first, they did all get watches eventually.

Let’s remember: Kickstarter is still not a store, even if a majority of backers of the Coolest are first-time Kickstarter users, who may have thought that coverage of the product on mainstream media meant that it was legitimate.

Backer Comments [Kickstarter]
Kickstarter’s Biggest Shitshow Somehow Got Even Messier [Motherboard]coolest


by Laura Northrup via Consumerist

NBA Jerseys Will Carry Sponsors’ Badges Starting Next Season

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Nearly four years after the NBA’s Board of Governors first gave its blessing to the notion of turning their players into dribbling and dunking billboards for advertisers, the league is finally moving forward with the idea.

The NBA announced today that it has officially given the thumbs-up for teams to sell jersey badges to sponsors.

These won’t — at least just yet — be the see-them-from-a-mile-away ads that have long been a staple of professional soccer jerseys around the world. Instead, the NBA’s 3-year pilot program will limit each team to one approximately 2.5″ x 2.5″ (dimensions and shapes can be tweaked for individual sponsors) badge that goes on the front left of each jersey (opposite the existing de facto advertising for jersey-maker Nike).

The league is leaving it up to each of the 30 teams to sell the sponsorships.

The ad-badges won’t appear on retail versions of these jerseys, because why should you pay to buy an ad, but we predict that some verisimilitude-focused fans will go that extra mile and find after-market solutions to make their jerseys as close to the real thing as possible.

We also wonder whether the sponsor badges will somehow work into existing team rivalries. Will Celtics fans and Knicks fans go beyond mocking each other’s players, accents, local customs, and sports heroes, and take it to the level of brand loyalty? We’re through the (heavily branded) looking glass here, people.


by Chris Morran via Consumerist

FCC-Limiting, Net-Neutrality-Scuttling Bill Passes House

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The House of Representatives passed a bill this morning that seeks to limit the FCC’s net neutrality authority and could limit the commission’s ability to investigate consumer complaints about unreasonable charges from and behavior by their ISPs.

The bill, formally called the No Rate Regulation of Broadband Internet Access Act (HR 2666), passed in a 241-173 vote this morning, almost entirely along party lines.

Since ISPs are now classified as Title II common carriers, the FCC has the authority to impose rate regulation on them. However, in the open internet rule, the FCC specifically forbore from doing so. Commission chairman Tom Wheeler has said several times that the FCC has no interest in rate regulation, and added that imposing it now would require another public rulemaking process, but a number of lawmakers have sought to pre-empt that being able to happen anyway by codifying the current forbearance into permanent law.

Critics of the bill, including the Obama administration, argue that the language is too broad and “extends far beyond codifying the FCC’s forbearance” into “restrict[ing] the FCC’s ability to take enforcement actions to protect consumers.”

The White House already promised earlier this week to veto the bill if it should come to President Obama’s desk. But before that could happen, the Senate would first have to take it up and get it passed in an identical form. Which, realistically, they are not likely to get done during this year’s remaining working days (PDF).

In other words, this is pretty low on the list of immediate concerns for net neutrality, especially with the big court ruling expected as soon as next Tuesday.


by Kate Cox via Consumerist

San Francisco Requiring Uber, Lyft Drivers To Get Business Licenses

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Though you might think of Uber and Lyft drivers as employees of those ridesharing services, the companies maintain that drivers are independent contractors who simply use the Uber or Lyft platforms to connect with passengers. That now means that several thousand of these independent operators in San Francisco must each obtain a business license.

The San Francisco Chronicle reports that the new requirement will affect about 37,000 Lyft and Uber drivers who work seven or more days per year in the city.

Under the system, drivers will pay $91 each year if they earn $100,000 or less from driving. Drivers who have been operating with the companies for multiple years will be required to pay a registration fee for the time period they didn’t obtain licenses.

City treasurer Jose Cisneros will send letters to drivers stating that they have been identified as an operator for Lyft and Uber and that they must obtain the registration certification within 30 days, the Chronicle reports.

Drivers who fail to obtain the license but continue to drive could face penalties.

“We have a very broad and comprehensive business registration requirement,” Cisneros tells the Chronicle. “This has been a law that has been around for many years. It’s very clearly spelled out on our website — the law here in San Francisco requires you to register your business with the city. If they missed that requirement, they are still obligated to do that.”

Cisneros says he doesn’t believe that all the drivers who will receive letters are still working for the company. However, if they are, he estimates the city will bring in $3.37 million annually in registration fees.

While the city — which is home to the headquarters of both Uber and Lyft — isn’t explaining its motivation to remind drivers of the business-licensing requirement, it likely involves the ongoing debate over whether or not these drivers are employees or independent contractors.

A spokesperson for Uber tells the Chronicle that it partners with “entrepreneurial drivers and as independent contractors, they are responsible for following appropriate local requirements.”

Lyft, on the other hand, says it opposes the city’s plan.

“People in San Francisco, who are choosing to drive with Lyft to help make ends meet, shouldn’t have to compromise their privacy in order to share a ride,” the company says of the city obtaining driver information.

SF to require Lyft, Uber drivers to obtain business licenses [The San Francisco Chronicle]


by Ashlee Kieler via Consumerist

Parent Company Of Winn-Dixie, BI-LO, Harvey’s Going 100% Cage-Free By 2025

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The cage-free egg bandwagon just got a bit heavier with the addition of three more grocery chains. Southeastern Grocers, parent company of the Winn-Dixie, BI-LO, and Harvey’s chains, says it’s going to switch to only sourcing eggs from cage-free hens for the company’s private label by 2017, and companywide by 2025.

The company says it sold tens of millions of eggs from its private label brands. The move will make it one of the first retailers of its size to convert all of its private label eggs to cage-free within a two-year timeframe, Southeastern Grocers says in a statement. Although cage-free eggs comprise less than 5% of the eggs the chains sell, customers are increasingly demanding them, the company says.

“In the past two years alone, we’ve seen an average increase of nearly 30% in the sales of our cage-free eggs. It’s clear this is both a product and cause that’s important to our customers,” said Michael Bove, Group Vice President of Fresh at Southeastern Grocers.

All eggs the company sells will be from cage-free hens by 2025, with Southeastern “totally committed to working closely” with its vendor partners to achieve that goal.

“Sourcing our eggs from cage-free farms is a major step forward in our effort to demonstrate our leadership on animal welfare,” said Bove.

Southeastern Grocers worked with advocacy groups including The Humane League and the Humane Society to develop the initiative.

“Southeastern Grocers’ decision to source exclusively cage-free eggs in its private label brands by 2017 and 100 percent of its eggs by 2025 is one of the most progressive timelines we have seen from a mainstream grocer,” said David Coman-Hidy, Executive Director for The Humane League. “The Humane League is proud to have worked with Southeastern Grocers on this decision, which will improve the lives of countless hens, and we look forward to working closely with their leadership in the future.”


by Mary Beth Quirk via Consumerist

If Home Depot Employees Think You’re Buying Parts For A Pipe Bomb, Expect A Visit From The Police

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There are possibly non-bomb reasons for going into a hardware store, buying a length of metal pipe, having it divided up into smaller pieces, and then having each of those pieces threaded for caps on both ends — but it’s definitely the sort of purchase that will probably result in the police knocking on your door.

In fact, earlier this week, police in Missouri arrested a man believed to be building pipe bombs after receiving a tip from Home Depot staff about a man who made this very suspicious purchase.

The employees, having reason to believe that these 7.5″, threaded sections of 1.25″ diameter metal pipe might be used for something other than plumbing, alerted the authorities, who then obtained a search warrant for the customer’s motel room.

That’s where they found the pipes, gunpowder, and fuse wire — stuff you’d need to really ruin someone’s day with a bang.

The suspect has multiple previous run-ins with the law and was recently barred from entering Lambert-St. Louis International Airport, which is not far from the motel where he was allegedly prepping the bombs.

Bridgeton police say man was preparing to make pipe bombs [STLtoday.com]


by Chris Morran via Consumerist

AMC: Just Kidding About That Whole Texting In Theaters Thing

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Remember earlier this week, when new AMC Entertainment CEO Adam Aron said he was open to allowing texting during movies in some way? Yeah, that’s not gonna happen, the company announced Friday.

After customers revolted and others in the theater industry came out against the idea, AMC said on Twitter that there will be “NO TEXTING AT AMC,” along with a copy of a longer letter from Aron addressed to customers.

In the letter, Aron acknowledges the media reports about AMC considering texting in some theaters, as well as the backlash that ensued after customers read quotes from a recent interview he gave to Variety.

“Unlike the many AMC advancements that you have applauded, we have heard loud and clear that this is a concept our audience does not want,” Aron writes. “In this age of social media, we get feedback from you almost instantaneously and as such, we are constantly listening. Accordingly, just as instantaneously, this is an idea that we have relegated to the cutting room floor.”

Just to be clear, Aron goes on, that means there will be no texting allowed in any auditoriums at AMC Theatres.

“Not today, not tomorrow, and not in the foreseeable future,” Aron writes.

aronletter


by Mary Beth Quirk via Consumerist

Toyota Recalls 58K Camry, Avalon Sedans Over Airbag Deployment Issue

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Most newer cars are equipped with a system that can detect whether or not a person is sitting in the front seat. If they are, the system will ensure that the airbags deploy in the event of a crash. But for 58,510 Toyota vehicles now being recalled that feature isn’t working correctly.

Toyota says it will recall 16,880 model year 2016 Avalon and 41,630 model year 2016 Camry sedans that contain airbags that might not deploy when necessary.

According to the carmaker, the front passenger seat’s occupant-classification system may not have received proper calibration during the vehicle manufacturing process.

The system activates or deactivates the front passenger air bag system, depending on the weight of the occupant.

With the improper calibration, under some conditions, the front passenger airbag and the front passenger knee airbag may not deploy as designed in a crash, increasing the risk of an injury to a front seat passenger.

Owners of the affected vehicles will be noticed by first class mail and dealers will re-calibrate the occupant classification system.


by Ashlee Kieler via Consumerist

GameStop Is Not Going To Change Its Name Anytime Soon

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GameStop’s executives predict that three years from now, at least half of the company’s revenues will come from things that aren’t games. Should they think about changing their name, then? Nah, CEO Paul Raines said in an interview this week: they could change their name in the future, but for now games are still what they’re about. Like most things in life, though, that could change in the future.

We’re not at that point yet, but the company is definitely planning for a world where people don’t need thousands of physical game stores in malls. In an interview with Fortune magazine, Raines discussed the currrent state of his company and of the game industry.

For now, the company’s game revenues in their stores are actually growing, partly because they’re integrating online and in-store retail better. “Over 60% of customer purchases involve both the web and stores,” Raines points out: that means that, for example, a customer might have checked first to see whether a game is in stock in their local store before bothering to go there, or pre-ordered it online.

Last year, the company bought online retailer ThinkGeek and started opening physical stores for the brand in addition to adding its products to GameStop stores.

There are now three ThinkGeek brand stores in the United States, and the company had about 30 stores abroad, mostly in Australia, under the Zing Pop Culture brand. Raines says that the company has made public its plans to open 32 more international stores, and 25 in the U.S. in the near future.

“What we’ve learned is that the geek community is a whole lifestyle community,” he explained, which means that the company can sell all kinds of products, from Batman waffle irons to tauntaun sleeping bags, as long as they’re geek-themed.

They also have some ways to distribute games that you might not expect: the companyoperates Spring Mobile and Cricket stores, which sell AT&T products and have an exclusive deal with the telecom. That includes DirecTV, and Raines says that they’re “in discussions” about ways to use DirecTV’s network and perhaps their set-top boxes to distribute game content to AT&T customers.

GameStop CEO Paul Raines Talks Retail Transformation [Fortune]


by Laura Northrup via Consumerist

Which Airlines Charge A Fee To Buy Tickets Over The Phone Or At The Airport?

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We used to live in a time when some of the only options for buying airfare were over the phone or in person at an airport ticket counter. Technology changed, and many airlines have added fees for those ticket-buying methods. While Delta Air Lines is now turning back the clock and will drop such fees, many of the other major players still tack on extra charges for those ticket-buying options.

Until now, Delta charged a fee of $25 per ticket when travelers bought them over the phone, and $35 per ticket when folks purchased them at airports or other ticket office locations. There are no fees attached to tickets bought on Delta.com or through the airline’s app.

“It is much simpler for our customers to not have to worry if they will pay a fee for ticketing with Delta,” Glen Hauenstein said in a statement.

Airline fees are always in flux, and it can get confusing. Here’s a handy list of U.S.-based airline booking fees as they stand today:

Airline Booking Fees

Airline Phone Fee In-Person Fee Online Fee
Alaska Airlines $15 $0 $0
Allegiant Airlines $14.99 $0 $0
American Airlines $25 $35 $0
Delta Air Lines $0 $0 $0
Frontier Airlines $10 $0 $0
Hawaiian Airlines $25 $35 $0
JetBlue $25 $25 $0
Southwest Airlines $0 $0 $0
Spirit Airlines $9-$18 $25 $9-$18
United Airlines $25 $35 $0
Virgin America $20 $0 $0

by Mary Beth Quirk via Consumerist

Mars Plastering Special Labels On Pasta Sauces That Are High In Salt, Fat, Or Sugar

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The next time you reach for your favorite sauce in the grocery aisle, you could be greeted with a warning that you maybe shouldn’t over-indulge in the stuff. Mars Food, the maker of brands like Dolmio and Uncle Ben’s, is putting new labels on some of its pasta sauces suggesting they be an occasional treat due to high content of sugar, salt, or fat.

Some products like pesto, contain higher levels of sugar, salt, and fat to ensure authentic taste, Mars says, so they shouldn’t be consumed every day. Mars Food says it will provide guidance for consumers on food packaging as well as on its website regarding how often those meal offerings should be eaten within a balanced diet.

The company’s website will also get an update within the next few months with a list of “occasional” products – those to be enjoyed once per week — and a list of “everyday” products — including those to be reformulated over the next five years to reduce sodium, sugar, or fat.

Mars says the move is part of its new Health and Wellbeing Ambition, in an effort to help consumers “shift taste preferences to lower sodium foods and improve overall health” and to support efforts by the UK’s Department of Health and the U.S. Food & Drug Administration.

“The food industry has already made great strides in reducing sodium, but we have more work to do to help consumers reduce sodium intake,” Fiona Dawson, the global president of Mars Food, Drinks and Multisales, said in a statement. “We support release of the U.S. FDA’s draft sodium reduction guidance, because we believe it’s important to begin a stakeholder dialogue about the role industry can play in this critical part of consumers’ diets.”


by Mary Beth Quirk via Consumerist

84 Million Airbags Could Be Added To Recall If Takata Can’t Prove Inflators Are Safe

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More than 28 million Takata airbags have already been recalled after they were found to deploy with such force that pieces of shrapnel shoot at drivers and passengers. Regulators now say that figure could increase by 84 million airbags if the Japanese auto parts maker can’t prove other inflators are safe. 

The potential expansion would bring the total number of safety devices recalled to 114 million, officials with the National Highway Traffic Safety Administration said this week, the Associated Press reports.

Airbags not included in the recall, but that could be eventually, include 43.4 million passenger side inflators, 26.9 million side air bag inflators, and 14.5 million driver side inflators.

Regulators say they aren’t sure just how many vehicles would be included in the expanded recall, as some cars are equipped with more than one Takata airbag inflator.

The recalled inflators, which have been linked to 11 deaths worldwide and 10 in the U.S., contain the volatile chemical explosive ammonium nitrateone of three root causes for the violent ruptures.

Takata has agreed not to sign any more contracts to sell ammonium nitrate inflators and phase it out of manufacturing by the end of 2018.

Exposure to moisture and inflator construction issues also contribute to the violent rupture.

The company contends that many of its newer inflators include a drying agent that can prevent the rupture issue.

However, NHTSA has given Takata until the end of 2018 to prove that inflators without a drying agent called a desiccant in them are safe.

Additionally, the company has until the end of 2019 to prove that inflators with the dessicant are safe.

If the safety can’t be proven, Takata must issue a blanket recall.

Last month, people close to Takata said that if a blanket recall were initiated the entire issue could cover more than 287 million inflators worldwide and cost the parts maker $24 billion.

Air bag danger: US counts 85M unrecalled Takata inflators [Associated Press]


by Ashlee Kieler via Consumerist

Reminder: Today Is Not Tax Day

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Before any of you wake up in a panic this morning, realizing it’s April 15 and you haven’t filed your annual tax return, remember that Tax Day is actually April 18 this year. That’s because Emancipation Day (April 16) falls on a Saturday this year. This holiday — recognized in Washington, D.C. — is being observed today, meaning the D.C.-based IRS office is closed for the day. So enjoy the extra few days, but remember that you’ll still have to file (at least an extension) after the weekend is done.


by Chris Morran via Consumerist

White House Also Thinks Your Cable Box Rental Fees Stink, Supports FCC’s Plan

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The FCC has said it, studies have shown it, even our own bill guides have proven it: you’re paying tons of money every month, on top of your regular bill, to rent your cable box. And you know who thinks that sucks? President Obama and his top advisors, that’s who.

Remember how it was a big deal when the White House came out swinging in support of net neutrality, while the FCC was mulling that one over? Well, now the Obama administration is jumping in again. Late yesterday, the White House sent a letter to the FCC in support of the commissions proposal to increase competition in the set-top box market, and today the administration chased it up with a blog post explaining the reasoning.

The post, written by Obama advisors Jason Furman and Jeffrey Zients, begins by hearkening back to another era of mandatory rented equipment: the age of Ma Bell, before the 1980s.

“Millenials are often defined as the generation born after 1980. But they could also be described as the generation that doesn’t remember what it’s like to be forced to rent a big, overpriced, basic phone from the phone company,” Furman and Zients write.

“Until the early 1980s, the phone company had a monopoly — not just on the wire to your house but, in many cases, on the phone you plugged into that wire. And the result wasn’t pretty. Phones had little variety … and only the most basic functionality. Worse yet, households had to pay a fee each month to rent these phones that added up over time to many multiples of what they would have paid to purchase a similar (or fancier) phone themselves.”

Granting the FCC the authority to force competition in that market was a boon to consumers, they argue, leading to a burst of innovation in design and function that benefited everyone. And now they want the same for the rented receivers we plug into our TVs, because competition is great.

“That’s why today the President announced that his Administration is calling on the FCC to open up set-top cable boxes to competition,” the post continues. “This will allow for companies to create new, innovative, higher-quality, lower-cost products. Instead of spending nearly $1,000 over four years to lease a set of behind-the-times boxes, American families will have options to own a device for much less money that will integrate everything they want — including their cable or satellite content, as well as online streaming apps — in one, easier-to-use gadget.”

Critics of the FCC’s plan — including FCC commissioners Ajit Pai and Michael O’Rielly — have said that the set-top box proposal is too backward-looking, grumbling about why anyone even cares about cable set-top boxes in the era of over-the-top (internet-delivered) programming and cord-cutting.

And aside from the fact that although pay-TV subscriptions have steadily been declining for a few years, nearly 100 million estimated households still subscribe, they might have a point. But the White House statement anticipates that argument, calling set-top boxes “the mascot for a new initiative,” and “a stand-in” for what happens when you’re locked into a monopoly.

In short, the White House is tackling anti-competitive behavior not just in cable boxes specifically, but across basically the entire economy, with agencies to report back in 60 days on how they will contribute.

It is safe to assume that the President’s support will prove immediately divisive in both the FCC and in Congress, triggering much shouting, because that’s the political world we live in right now.


by Kate Cox via Consumerist

Consumerist Friday Flickr Finds

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Here are eleven of the best photos that readers added to the Consumerist Flickr Pool in the last week, picked for usability in a Consumerist post or for just plain neatness.

(John)
(Karen Chappell)
(Michel G.)
(Bjarne Winkler)
(Mike Matney)
(Mento ITA.)
(Great Beyond)
(Karen Chappell)
(Ann Fisher)
(Eric BEAUME)
(Karen Chappell)

Want to see your pictures on our site? Our Flickr pool is the place where Consumerist readers upload photos for possible use in future Consumerist posts. Just be a registered Flickr user, go here, and click “Join Group?” up on the top right. Choose your best photos, then click “send to group” on the individual images you want to add to the pool.


by Laura Northrup via Consumerist

With New High-Speed Wireless Ventures, Facebook Stakes Claim On Another Corner Of The Internet

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While the average consumer might just think of Facebook as just a place to post photos, ignore high school friends’ (and distant uncles’) politically charged rants, and catch up on the news, the reality is that Facebook has been quietly building a behind-the-scenes empire that covers everything from advertising to virtual reality to artificial intelligence. And the company’s latest venture makes it clear that Facebook is intent on being a lot more than a social media platform.

It’s been a big week of announcements from Facebook, unveiling new features, like simplified sign-in, in-app ticket-buying and file-sharing through Messenger.

These are all big updates to the social side of Facebook, but it was another, less-heralded announcement — one involving satellites, giant antennas, and functionally city-sized signal-repeaters — that highlights the vast scope of the company’s operations.

These projects are called Terragraph and Project ARIES, and each is designed to solve an internet access problem.

Terragraph is designed for dense urban areas and uses a part of the electromagnetic spectrum that is still unlicensed in many countries (including the U.S.), but supports very high data-transmission speeds — at a very short range.

So Terragraph is basically designed as a series of street-level nodes, fairly close together, that function more-or-less like signal-repeaters that can strengthen and carry wireless communications without being hampered by pesky features of the urban landscape, like “buildings” or “people.”

Where Terragraph is designed for the world’s billions of urban would-be internet users, Project ARIES is for their country cousins.

The idea behind the ARIES antenna array is to significantly boost the capacity of wireless networks serving rural, underserved areas without needing to build out more extensive (expensive) network infrastructure or crowd more spectrum. In short, it basically is able to blast out a lot more signal at once than existing, traditional antennas can do.

Terragraph and ARIES are just the latest in a growing number of internet and tech ventures that Facebook has started or acquired in recent years. Some of these projects have a more direct connection to the Facebook social media platform than others.

Here’s a brief overview of some of the many industries Facebook has a hand in right now:

  • Advertising: Facebook generates more than $5 billion per quarter in revenue, and this is where more than 96% of it comes from. Facebook not only sells advertising space on their own service(s) to more than 2.5 million businesses, but also through their Atlas service, help businesses use Facebook data to place more effective ads — and track their performance — on other platforms.
  • Artificial intelligence: Facebook’s banking big on AI. For now they’re trying to harness AI for tasks as comparatively simple as basic chatbots or automated audio captions of photos, for blind and visually impaired Facebook users. However, AI and machine learning are a major cornerstone of the company’s ten-year plan (see top image) at this point.
  • Commerce and payments: Not only can businesses put a “buy” button on their Facebook posts, but you can send money through Messenger, and now you can buy goods and services directly through the platform, too. There’s money to be made in being the middleman, and in rendering everyone else’s independent apps and website obsolete in the name of simplicity.
  • Content aggregation: Facebook just announced a “save to Facebook” plugin that works basically just like any other social bookmark or “save for later” tool, like Instapaper or Pocket. Only, y’know, saved to Facebook.
  • Content hosting: Facebook’s Instant Articles, designed to optimize news links for mobile connections, effectively keeps media organizations’ content hosted inside Facebook for all mobile readers — which is a huge percentage of the audience, these days. Facebook also revamped its ‘Notes’ feature last year to basically make it a modern blogging platform (think more like Medium) so any individual who wants to create, host, and share web content in that way can also do it without having their readers step foot off of Facebook.
  • Direct communication: WhatsApp and Facebook Messenger, Facebook’s two direct communication tools, have roughly one billion users each. One app at a time, Facebook is stepping into basically every kind of personal communication function — text, voice, and video — your phone can do, and integrating them under its own umbrella.
  • Internet access: Through the non-profit Internet.org and its Free Basics service, Facebook provides zero-cost, zero-rated, low-bandwidth data plans to about 25 million users in 37 developing nations. The service, of course, provides all of those users with Facebook access, as well as some other sites and programs that vary locally.
  • Internet infrastructure: Free Basics works through partnerships with local telecom companies, but Terragraph and Project Aries are all Facebook’s.
  • Photo and video hosting: The last time Facebook published stats on it, users were uploading more than 350 million new photos daily — but that was two years ago. Meanwhile Instagram users post more than 80 million new photos daily, and Facebook users stream over 100 million hours of video. Again: that’s per day. With live streaming video now available to all users, not just celebrities and media accounts, those numbers are only going to keep skyrocketing.
  • Social networking: Obviously, this one is the elephant in the room. There are 1.6 billion people, give or take — about 22% of the entire world’s population — on Facebook, sharing photos and status updates and articles and videos and whatever else they want.
  • Virtual reality: Facebook spent $2 billion to buy Oculus back in 2014, and the product just finally launched at the end of March. Facebook is all in on VR, as their ten-year plan and recent developer conference highlight, although we can’t say yet how quickly consumers will follow along.

  • by Kate Cox via Consumerist

Thursday, April 14, 2016

Alamo Drafthouse CEO Explains While Letting People Text During Movies Is Terrible

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Alamo Drafthouse, a Texas-based movie theater mini-chain where can watch movies and drink beer, takes its policy against phone use during movies seriously. It’s not to be mean, or as one notorious customer alleged, so they can sell people tickets and then throw them out. That’s why the theater’s founder and CEO, Tim League, felt that he needed to respond to an interview where new AMC Theaters CEO Adam Aron said that he might be open to allowing phone use during movies.

Aron’s logic was that to stay in business, movie palaces need to figure out how to appeal to people who are currently teens and young adults. Their product, the movie-going experience, may need to change in some ways “so that millennials go to movie theaters with the same degree of intensity as baby boomers went to movie theaters throughout their lives.” Allowing phone use might be one of those ways. Maybe.

Now, you may remember the Alamo Drafthouse policy on texting or talking on the phone: they will throw people out, as one customer learned. The company turned her not at all safe-for-work voicemail rant into a public service announcement that plays before movies.

That brings us back to Alamo Drafthouse CEO Tim League, who sent out a statement pointing out that while innovation in the movie business is essential, innovating by allowing users to haul out their phones is a terrible idea.

“We as exhibitors rely completely on these creators for our content and have an unwritten obligation to present their films in the best possible way: on a big screen with big sound and a bright picture in a silent, dark room,” he wrote.

reglear

Alamo Drafthouse made a point of showing Beasts of No Nation, a Netflix-produced movie that was released in theaters and on the streaming service; users could watch it at home if they wanted to, or go to the theater for the full movie experience. The country’s major theater chains refused to show the film.

Claiming that all 22-year-olds can’t be persuaded to put down their phones is an unfair overgeneralization, League argues. “Regardless of your age, turning off your phone and focusing on a good movie is much-needed therapy,” he wrote, noting that people of all ages have attached our smartphones to our faces, and that’s not what going to the movies should be about.


by Laura Northrup via Consumerist

Is The Klingon Language Protected By Copyright? Paramount Thinks So

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While you can copyright scripts, novels, song lyrics, and many other ways of using the English language, you can’t actually copyright the English language. But what about a language that you construct out of whole cloth? Once you share it with the world, are people free to use that new language however they wish, or do you maintain control over its use?

This is one of the questions at the heart of an ongoing legal battle between the creators of a Kickstarter-funded Star Trek fan film and Paramount Pictures, which says the project violates various Trek-related copyrights, including the studio’s copyright claim to the Klingon language.

In Paramount’s original complaint [PDF] against the filmmakers, the studio listed a number of exclusive rights it contends it holds with regard to the Star Trek universe — “characters, themes, plots, dialogue, settings, sequences, situations, and incidents therein, and also the props, character makeup, costumes, sets, fictional language, events, and fictional history.”

Klingon, as you’re likely aware, is a fictional language originally created for use in the Star Trek films and TV shows, but which is now also spoken by fans around the world, both in and outside of the context of Star Trek.

Nowhere in its 1,288 compendium does the U.S. Copyright Office specifically deal with the copyrightability of constructed or fictional languages, let alone Klingon, but in filing their motion to dismiss the complaint [PDF], the filmmakers argue that, among other things, Paramount can not hold the copyright to Klingon.

“The Klingon language itself is an idea or a system, and is not copyrightable,” reads that filing. “As the Supreme Court held in the context of a system of bookkeeping, although copyright protects the author’s expression of the system, it does not prevent others from using the system.”

This week, Paramount fired back, arguing in its response [PDF] that the filmmakers’ claim is this argument is “absurd, since a language is only useful if it can be used to communicate with people, and there are no Klingons with whom to communicate.”

The studio says that the filmmakers’ use of the Klingon language in their movie, which has raised hundreds of thousands of dollars from supporters, is “simply further evidence of their infringement of Plaintiffs’ characters, since speaking this fictitious language is an aspect of their characters.”

So who is in the right on this one? As we noted above, the U.S. Copyright Office hasn’t specifically addressed the issue, and there doesn’t seem to be much in the way of case law with regard to the exact topic of copyrighting a fictional language.

However, in 2014, the Harvard Journal of Law & Technology published a note [PDF] — originally written for a class by Harvard Law grad Michael Adelman — attempting to answer this very question.

Adelman acknowledges that authors may be tempted to assert a copyright claim over the use of a fictional or constructed language “to prolong her control of the language’s dissemination and development,” but concludes that this sort of copyright claim is “both misguided and likely to fail.”

In fact, Adelman’s note specifically cites the ways in which Paramount has previously established its authority over the use of Klingon.

While linguist Marc Okrand is the creator of the Klingon language and author of subsequent official dictionaries and books about the language, Paramount remains the copyright holder on those titles. Paramount is also the copyright holder of a Klingon translation of Shakespeare’s Hamlet produced by volunteers from the Klingon Language Institute.

For his various writings about Middle Earth, J.R.R. Tolkein created the Elvish language, which like Klingon, has gone on to have a life of its own beyond these works of fiction. Adelman notes that while the Tolkein estate contends that it controls the copyright for this language, it has not yet filed lawsuits specifically claiming copyright violations. However, he notes that the estate did threaten legal action against a writer who tried to publish an analysis of currently unpublished Tolkein works written in an Elvish language.

“[U]ltimately, most scholars of Tolkien’s languages are making the calculated gamble that since they are publishing obscure texts to limited audiences for no money, the Tolkien Estate will not actually haul them into court,” writes Adelman.

THE ARGUMENT AGAINST COPYRIGHTING A LANGUAGE

To those who believe that languages — whether created by one person or the result of centuries of human interaction — can’t be copyrighted liken this idea to trying to claim copyright of a musical scale. The Copyright Office has explicitly barred scales from eligibility, because these notes are simply generative elements upon which a copyrightable work could be constructed.

For example, the first movement of György Ligeti’s Musica ricercata may be primarily made up of only two notes — A and D — it is the arrangement and expression of these two notes that is copyrightable, not the notes themselves.

“It is the infinitely generative capacity of a language, the ability to communicate new thoughts and ideas, that makes a set of sounds and grammatical rules into a language,” writes Adelman, acknowledges that the actual Star Trek products and the Klingon dialogue they use are deserving of copyright, “the language itself is too generative to be held within a single copyright.”

Additionally, while authors may have a direct interest in attempting to protect the integrity of the language they created, that doesn’t necessarily mean they have the legal right to stop others from using it.

“No one would dispute that J.R.R. Tolkien’s integrity right in The Lord of the Rings would be infringed if someone released a version identical to the original except with all references to ‘Mordor’ replaced by ‘Candyland’,” notes Adelman, adding that “Tolkien cannot hold a right to all compositions in [the Elvish language of] Quenya any more than Noah Webster of Webster’s Dictionary can hold a right to all compositions in English.”

WHAT ABOUT FAIR USE?

As we recently reported, many schools are now teaching proscriptive lessons on copyright: Don’t do this, don’t do that… or you’ll get sued. What’s not being taught in these cases is the Fair Use doctrine, which lays out guidelines for when it’s okay to take something you didn’t create and use it in your own work.

The doctrine grants exceptions to copyright when works are used for the purpose of criticism, comment, news reporting, and education. And Adelman contends that — even if you could successfully argue that a fictional language is copyrightable — “fair use would protect most of the activities” of people who are accused of violating that copyright.

But again, the problem faced here by people looking to use a constructed language would likely be cost. How much can one afford to spend on arguing the fair use of Klingon or Elvish when the financial rewards of being able to do so are likely minimal. Thus, few pursue this argument through the legal system.

The debate over the copyright for Klingon is just one, small aspect of the current lawsuit filed by Paramount, so it’s possible that the court could make a decision in this case without giving full consideration to the language debate.

Of course, if the copyrightable nature of the Batmobile can get inches away from being heard by the Supreme Court, it’s possible that someone willing to put in the time, money, and effort could ultimately get the court system to settle the issue of whether or not we need an author’s permission to use their made-up language.

[via TorrentFreak.com]


by Chris Morran via Consumerist

eBay Finally Working On Fix For App Glitch That Falsely Shows Free Shipping

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When an eBay seller posts an item up for sale, they have the option of calculating shipping costs so that potential buyers will have a fairly accurate idea of how much their total bill will be before purchasing. But that feature is fairly worthless when the shipping costs don’t actually show up on the product page. And that’s exactly what sellers say is happening when using the company’s mobile app. 

eBay sellers say that they’ve had to deal with a glitch in the company’s mobile app that prevents the shipping costs for an item from appearing on the product page until after bidding for the item has been completed.

This issue, they say on forums for the company, has caused friction between sellers and buyers – with buyers accusing the sellers of trying to eke out more money, and sellers claiming buyers are just looking for free shipping.

“Of course buyer’s were mad if the seller tried to point out the listing did have shipping,” one eBay user says in a community chat. “Total fiasco. Sounds like somebody in IT hung a bag on the side.”

“My buyers using the eBay app are being shown free shipping through the app which is not what my actual listing states,” another seller writes. “Then when they go to pay, they message me asking me why they’re being charged shipping. It makes me look like I’m doing something shady. So frustrated.”

User issues with the app appear to go back at least a year, with one poster recounting in 2015 that when a recent auction ended he noticed the shipping cost was replaced with a dash mark.

“This is a glitch with the mobile version of the website and not the first time the has happened to me,” the seller said. “The buyer is not going to want to pay the difference because eBay told them it would be free.”

In some cases, the sellers have chosen to eat the costs of the shipping rather than pass it on to buyers who would also be blindsided by the costs.

“I sold an item that weighs over 25 pounds and I did custom weight type and everything, double checked it before hitting the list button,” another seller posted in 2015. “It so now I have to honor the sale and lose $60-plus to ship the item because of some outlandish eBay glitch.”

Some users believe the glitch is the result of poorly written code in the app. If a seller mistakenly change one shipping type or point, it will reset all the data without notifying the user.

“The only way to be sure is to preview the listing and confirm that everything is ok,” a seller said in the forum.

Consumerist reached out to eBay about the supposed glitch. We’ll update this post when we hear back.

For now, an eBay employee updated sellers on the community forum Wednesday, indicating that the company was aware that the app can incorrectly show free shipping in accepted offers.

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“The mobile team is testing the fix today,” the employee said. “If all goes well, the fix should be released within the week.”

It’s unclear if the fix worked, or when it could be implemented.


by Ashlee Kieler via Consumerist

Banks Attract New Customers, New Fee Income With Check-Cashing Services

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Instead of imposing new fees on their existing customers, banks have an exciting new idea: attract new customers and charge them fees. Specifically, banks are looking to low-income and lower-middle-income people who might normally use check-cashing stores or check-cashing services in retail stores to gain immediate access to their money. These customers may not make large deposits, but what customers who want access to their cash right away do generate are lots of fees.

While banks’ policies differ, generally your bank should make the first $200 of a check available to withdraw the next business day, and the next $200 on the following business day. This doesn’t matter very much if you have a large financial cushion in your checking account, but the customers banks target with these new services aren’t people with large financial cushions.

The Associated Press cites Fifth Third Bank’s Express Banking as an example: it offers sliding fees based on “loyalty” or on how many services the customer uses from the bank, such as cashing a check, making a deposit, or buying a money order. The maximum check-cashing fee would be $4 or 4% (whichever is higher) for a new customer with a personal check not written on a Fifth Third account. The fees for government and payroll checks vary from 1-3%, with minimums of $2 or $3 depending on how many other transactions the customer has had.

The Express Banking accounts started when the bank began to offer some check-cashing services, and noticed that the same customers kept returning to the branch: maybe they could be persuaded to open an account to deposit some of that cash.

It’s a nice start, but still means that people with less money are paying higher per-transaction fees for services that are included in regular bank accounts.

Banks look to enter the lucrative business of check-cashing [AP]


by Laura Northrup via Consumerist

Fisher-Price Recalls 34,000 Cradles Over Safety Concerns

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After receiving two reports from consumers that the seat in its Cradle ’n Swings infant swing can fall to the ground, Fisher-Price has issued a recall of the devices. 

In all, the recall covers 34,000 swings in three models — Soothing Savanna Cradle ‘n Swing, Sweet Surroundings Cradle ‘n Swing, and the Sweet Surroundings Butterfly Friends Cradle ‘n Swing .

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According to a notice posted with the Consumer Product Safety Commission, the seat peg of the swing may not be fully engaged. If this occurs, the seat may fall unexpectedly, poising a risk of injury to the child.

Fisher-Price says it has received two reports of seat pegs coming out from the seat, causing the seat to fall. No injuries occurred as a result of the falls.

Affected swings can be identified by a product number — CHM84; CMR40; or CMR43 — located on the seat under the pad.

Owners of the affected swings are urged to immediately stop using the recalled swing and contact Fisher-Price for new assembly instructions.


by Ashlee Kieler via Consumerist

Florida Implements Law Protecting Consumers From Surprise Medical Bills

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Florida is now the second state behind New York to shield consumers from expensive surprise medical bills, as Governor Rick Scott today signed into law legislation that would protect patients from balance-billing in both emergency and non-emergency hospital situations. 

The measure, introduced last fall and passed by the state’s legislature last month, aims to put a stop to unfair and unexpected out-of-network charges that affect nearly 30% of privately insured Americans.

Many surprise medical bills result from a practice dubbed “balance-billing.” This is when out-of-network healthcare providers — surgeons, anesthesiologists, technical specialists, ER doctors, and ambulance services, among others — bill patients for the amount that remains after the insurance company only pays part of the invoice.

Florida already bars HMO networks from balance-billing, and the new law extends that protection to consumers of PPO and EPO plans.

Under the bill, doctors and hospitals are prohibited from sending patients out-of-network medical bills for visits to the emergency room and other healthcare facilities if they don’t have the ability or opportunity to be treated by a participating provider.

That means that doctors and hospitals that don’t have a contract with the patient’s insurance plan can not balance-bill a consumer.

Instead of sticking patients with the expensive bills, insurance companies and the non-participating provider or facility is required to reach an agreement on a fair payment for services through a state-arranged, voluntary dispute resolution process.

When the parties reach an agreement, they would then be bound by that rate for future medical service disagreements.

Our colleagues at Consumers Union, who are running a campaign to end surprise medical bills and worked with local groups on the Florida bill, applauded the law.

“This new law is one of the most comprehensive approaches in the nation to protect consumers from surprise medical bills,” Betsy Imholz, Special Projects Director for Consumers Union, said in a statement. “We heard from thousands of Floridians stuck with surprise out-of-network bills, many worth thousands of dollars. In the wake of an emergency situation or hospitalization, the last thing that consumers should have to worry about is struggling to pay a bill for being treated by a doctor they had no choice in.”


by Ashlee Kieler via Consumerist

Even Anonymous Users Can Be Identified With Only Two Pieces Of Data From Social Media Apps

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If you think you’re evading the constantly tracking eye of the Internet by using throw-away email addresses and obscure screen names to register your social media accounts and other apps, you’re probably wrong. A new study demonstrates how simple it can be to correctly identify someone using otherwise anonymous data.

Columbia University’s Data Science Center and Google teamed up for a recently published study [PDF], where researchers took a large data set from social media apps and stripped it of any names or other indicators that explicitly identify the user.

“Almost every interaction with technology creates digital traces, from the cell tower used to route mobile calls to the vendor recording a credit card transaction; from the photographs we take, to the ‘status updates’ we post online,” reads the study. “The idea that these traces can all be merged and connected is both fascinating and unsettling.”

The researchers in this study only used geolocation data — the information collected when you tag an Instagram photo with “Bob’s Bar” or post a Facebook update from a concert that your friends couldn’t get tickets to.

Previous similar studies about anonymized data have shown that, for example, it only takes as few as four credit card purchases to accurately identify the shopper. But this new report claims that you may only need location data from two social media apps to figure out with a high degree of confidence who an otherwise anonymous user is.

For the study, researchers cooked up an algorithm to compare geotagged Tweets with photos posted on Instagram or check-ins via Foursquare, with the intention of seeing if this data was sufficient to correctly identify users. They did something similar comparing location information for credit card purchases to cell tower pings.

It’s not as simple as merely looking at a Foursquare check-in and a Tweet and immediately knowing who the person is. Researchers had to account for factors like the imbalance in data sets — many people post to Twitter more frequently than they post photos on Instagram or use Foursquare — and the very nature of the data being shared — a Tweet or a Foursquare checkin is more likely to involve something happening right at the time the data is shared, while an Instagram photo might be uploaded hours or even days after it’s taken.

“Many people choose not to identify themselves online,” explains study author Augustin Chaintreau. “If I now tell you that your location data makes you recognizable across all of your accounts, how does that change your behavior? This is a question we now have to answer.”

Chantreau gives BuzzFeed News a real-world example of how location data could be used to identify an anonymous user.

“[O]n LinkedIn you are likely to use your real name … but maybe you are also using Tinder or some or other application which you would not want linked back to your real name,” he explains. “Using the data in what you have posted, those accounts could be linked, even if in one of them — say Tinder— you believed you were operating in ghost mode.”

The study found that comparing the credit card purchases with cell tower pings provided an even more precise method of identifying an anonymous user.

Adds co-author Chris Riederer, “People are now sharing their location on a growing number of apps, often without realizing it… Companies no longer have to be very sophisticated to access this data and use it for their own purposes.”


by Chris Morran via Consumerist

Candle Company Creates Hills Snack Bar Scent, Entire Mid-Atlantic Freaks Out

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If you lived in parts of the Mid-Atlantic, South, or Midwest in the ’80s or ’90s, you were probably familiar with the discount department store chain Hills. (If you aren’t from that area, when you read this story, substitute your favorite now-defunct local or regional department or discount store for Hills.) This week, a local YouTube channel and a candle company teamed up to create a scented candle, and created a frenzy.

Hills stores had snack bars in the lobby, which were nothing unique: popcorn, fossilized hot dogs, soda, and Icees were all available. The stores also had housewares, clothes, and a great toy section, which starred in their most memorable commercials for shoppers of a certain age.

Hills disappeared in 1999 when dueling discount store Ames acquired it and swallowed up the stores, and those stores closed just a few years later.

The hyperlocal comedy channel Pittsburgh Dad integrated this into a tribute to “Back to the Future,” where the title character traveled in a DeLorean back to important dates in Pittsburgh history, including a visit to a Hills store in 1989 that included a stop at the snack bar for an Icee.

Here’s that clip: if it doesn’t skip to the right part, Hills is at 2 minutes and 30 seconds.

Using this for inspiration, when the Pittsburgh Dad team worked with a local soy candle company to create themed scents in a bit of corporate synergy, the first one was obvious: Hills Snack Bar. No, really.

pittsburgh dad candle

The fragrance has notes of all of the things you love about snack bars: cherry Icee, warm pretzels, and popcorn. Day-old hot dog oil may have been too difficult to synthesize.

You can’t actually order the candle from the website until tomorrow, but you can apparently order over the phone. One of the company’s owners told the Buffalo News that they’ve shipped candles to 15 different states, and people are ordering up to five at a time.

“Everybody has a story about Hills. Everybody misses it,” one of the owners told the paper. Indeed.

People love this candle that smells like a Hills snack bar [Buffalo News] (Thanks, Wendy!)


by Laura Northrup via Consumerist