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Friday, March 18, 2016

Your Prescription Information Isn’t Really Private

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Who sees your prescription information? No, there are more people involved than just the pharmacists and technicians at your local drugstore and your doctor and his or her employees. Information about your medications can also end up with data miners, insurance companies other than your health insurer, and companies that your pharmacy does business with.

Sometimes you can opt out of these, and sometimes you can’t. Your pharmacy may let you opt out of ads on request. Prescription data with names scrubbed out is often used in health research, for example, and we even posted a story based on research on prescribing data from Medicare patients earlier today.

You can’t really opt out of having your information shared when you apply for life, disability, or long-term care insurance, but you can get a copy of whatever information was shared if you have applied for any of those insurance types recently.

MedPoint: 844-225-8047
Milliman Intelliscript: 877-211-4816
Medical Information Bureau: 866-692-6901

The results range from things that are innocent but annoying, like ads in the mail for blood sugar testing supplies, to things like identity theft that can be devastating. Your drugstore might sell your information directly to the makers of drugs and medical supplies, or you may end up in a database when data miners are able to match up prescription data stripped of patients’ identities with other publicly available information about your shopping habits and interests.

If you take care to shred all paperwork with your name and address on it but toss prescription bottles straight in the trash, you’re missing what could be a big privacy breach. Our privacy-minded pals down the hall at Consumer Reports recommend redacting your personal information on old prescription bottles with a black marker, or peeling off and tearing up the labels.

Your Prescriptions Are Not a Secret [Consumer Reports]
Your Medical Data What You Need to Know Now [Consumer Reports Health]


by Laura Northrup via Consumerist

Corinthian Colleges Allegedly Recruited Homeless Students, Advertised Non-Existent Programs

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Just when you think the accusations levied against now-defunct for-profit college chain Corinthian Colleges couldn’t get worse — inflating job placement rates, grade manipulation, and questionable marketing practices — they do. The California Attorney General’s office filed thousands of pages of documents and testimony as part of its ongoing lawsuit against the school highlighting an even more egregious practice: allegedly recruiting homeless students and assisting them in taking out thousands of dollars in loans they could never repay. 

ProPublica reports that the thousands of pages in testimony and other documents highlight the predatory practices used by Heald College, Everest University, and WyoTech.

In one instance a former student testified [PDF] that she and her fiancé were homeless and living in a tent in Northern California when they toured a Corinthian College campus.

Despite telling the school’s recruiter that they were homeless and unemployed, the recruiter promised them strong future job prospects, leading them to take out thousands in federal loans they could never pay back.

The woman tells of how she and her fiancé had to complete all of their studies and homework at the Heald Campus computer lab and how they relied on funds from the loans they borrowed from the student loan program.

“I also was able to get a work-study job on campus in the Academics office,” she said. “It was because of my work in this office that I learned that the credits I was earning at Heald were not automatically transferable to other colleges and that I had been deceived by the admission counselor.”

After three quarters at the school, the woman withdrew from classes, leaving her with $15,000 in debt.

“Shortly after I left Heald I received a bill from them stating I owed them $500,” she said. “With great difficulty, I paid that bill in amounts that ranged from $25 to $50 each month. I do not know how I will ever be able to repay this student loan. I now believe that I was taken advantage of and given false hope by Heald just so that I would enroll in their school.”

In another case, ProPublica reports that CCI pushed students to borrow from a bank the school had financial ties to.

According to the attorney general’s suit [PDF], Corinthian did not disclose to students its direct relationship with a lending program that the college had a backroom deal with.

Everest University’s Private Education Loan Preferred Lender List noted that “as a result of current conditions in the credit market, many lenders ceased making private education loans, or have tightened their credit criteria such that fewer borrowers are qualifying for such loans.”

The the school’s loan documents stated, “We do not promote or endorse this lender,” it still allegedly pressured students to seek funds through that lender.

At some campuses, ProPublica reports, school recruiters often promoted programs that didn’t exist.

For example, CCI repeatedly advertised for programs like “X-Ray Training School” and “Ultrasound Tech School.”

An email [PDF] between employees described ways in which the schools could take advantage of popular Google Keyword Trends.

“Please know that we have tons of data on keywords delivering leads to our campuses, which are often keywords for programs that we don’t offer,” the email states. “For example: x-ray technician programs, radiology schools, ultrasound technician schools, etc. These are definitely programs that are big in-demand – and we don’t offer them.”

A later email, which included a request to stop promotion of these programs, noted that the California AG had a “major problem with us bidding on terms that we do not offer.”

“We need to come up with a plan to immediately stop using certain keywords in our ad copy,” an email states.

ProPublica, which offers several more examples of CCI’s allegedly deceptive practices, reports that the college’s next court date is set for March 22.

At that point a the judge could issue a default judgment against the school and order it to pay civil penalties and compensation to the students.

How a For-Profit College Targeted the Homeless and Kids With Low Self-Esteem [ProPublica]


by Ashlee Kieler via Consumerist

Hey, Where’s My Check Or Coupons From That Starkist Tuna Lawsuit?

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With canned tuna in the news due to a recent recall of Bumble Bee and Chicken of the Sea tuna, a few readers remembered the can under-filling class action that they filed claims in last year. One reader pointed out that it’s been a few months: shouldn’t the checks and free tuna vouchers be coming soon? Well… no. Not yet.

If this is the first time you’ve taken part in a class action, here’s something that may temper your expectations a bit. While tuna is a very different context from diamond jewelry, class members in a lawsuit against diamond sellers de Beers filed their claims in 2008, and found actual checks in their mailbox five years later. That’s worrisome for anyone who moved in the interim, but not unusual. It sometimes takes a while for these cases to get through the courts.

We checked with the law firm behind the suit, and they pointed us to their web page for the class action, the always-memorable TunaLawsuit.com. Their proposed settlement was denied final approval by the court. [PDF] There was a case management conference earlier this week, and the attorneys representing the class of tuna-eaters filed another proposal [PDF] yesterday. A class action needs final approval from the court to even begin sending things out to class members.

It’s hard to make predictions, but if the new proposal is approved, you will probably see those tuna checks by the end of this year. We can’t make any guarantees.


by Laura Northrup via Consumerist

Are Employee Student Loan Contributions The Next 401(K)?

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Any help graduates can get when it comes to repaying their mountains of student loan debt is often welcome: from cities offering debt forgiveness to keep young adults in their areas to programs in which states will pay for portions of their education. Now, more employers are jumping on the assistance train by providing student loan payment contributions as part of their compensation plans. 

In addition to offering vacation and sick time, health insurance, and retirement contributions, Bloomberg reports that more companies are contributing a few thousand dollars toward employee student loan debts as a benefit.

In an attempt to persuade more companies to help employees repay their education debts, a pair of companion bills — dubbed The Employer Participation in Student Loan Assistance Act [PDF] — are currently making their way through the House and Senate that aim to provide businesses with a tax incentive to do so.

Unlike 401(k) contributions, which are tax deductible, when a company provides employees with money to pay off their student debt, it counts as taxable income for which both the employer and worker have to pay taxes.

Under the bills, that would change.

The measures aim to expand a section of the tax code to treat up to $5,250 per year in employer contributions toward student debt as nontaxable income.

Proponents of the bill say the change could persuade more companies to offer assistance to employees.

“Student loan repayment would be a very attractive benefit that employers could offer,” said Kathleen Coulombe, a government affairs adviser at the Society for Human Resource Management, an industry group that worked with representatives on the bill, tells Bloomberg. “We anticipate that that number would definitely go up, should it be covered in section 127.”

In addition to assisting both companies and borrowers when it comes to taxes, bill sponsors say it would also reduce default rates for student loans.

“We’re looking at this as a longer-term solution,” Ashley Phelps, the communications director for Illinois Representative Rodney Davis, who introduced the legislation, tells Bloomberg. “If you don’t have this debt, then you don’t have as many at-risk borrowers that could default on their student loans.”

Soon Your Employer May Pay Back Your Student Debt [Bloomberg]


by Ashlee Kieler via Consumerist

Police Buy Hundreds Of Boxes Of Cookies After Some Jerk Berates Girl Scouts

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Whenever Girl Scout cookie season rolls around, we inevitably hear stories of grown adults behaving horribly toward these young entrepreneurs, and this year is no different. But at least in this case, there’s a bit of a happy ending after two sisters were cursed out by an angry homeowner while they were going door to door drumming up business.

The two New Jersey Girl Scouts, ages 9 and 12, were verbally assaulted by a woman while knocking on doors in one neighborhood, they told ABC 7 News.

The woman reportedly yelled and cursed at them, telling them that no one wanted their cookies. That’s right, no one likes Girl Scout cookies. Nope.

“It was just a weird, scary kind of thing,” the older sister said.

“She just closed the door at us and said, ‘I don’t want any of those Girl Scout cookies!’ except she said the F-word before that,” the younger sister added.

A worker at the local police department saw a post on Facebook about the sisters’ encounter, and passed around a cookie order sheet, raking in hundreds of orders for the two girls.

Seriously though, who wouldn’t go for a roll of Thin Mints icy cold from the freezer?

SISTERS SELL HUNDREDS OF GIRL SCOUT COOKIES TO POLICE IN NJ AFTER WOMAN CURSES THEM OUT [ABC 7 News]


by Mary Beth Quirk via Consumerist

6 Things We Learned About Pharma Payments To Doctors & Name-Brand Prescriptions

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In news that really isn’t at all surprising — despite repeated denials from medical professionals — a new report found that doctors’ prescription habits are often influenced by the payments they receive from pharmaceutical and device makers.

An analysis from ProPrublica found an apparent correlation between the payments they receive from pharmaceutical and medical device makers and the types of drugs they prescribe to patients.

The analysis matched records on payments from the industry in 2014 with data on family medicine, internal medicine, cardiology, psychiatry, and ophthalmology doctors who wrote more than 1,000 prescriptions for Medicare’s prescription part D patients.

While ProPublica points out that the new analysis doesn’t prove that payments sway doctors to prescribe particular drugs, it does show that payments are associated with prescribing approaches.

“It again confirms the prevailing wisdom … that there is a relationship between payments and brand-name prescribing,” said Dr. Aaron Kesselheim, an associate professor of medicine at Harvard Medical School who provided guidance on early versions of ProPublica’s analysis. “This feeds into the ongoing conversation about the propriety of these sorts of relationships. Hopefully we’re getting past the point where people will say, ‘Oh, there’s no evidence that these relationships change physicians’ prescribing practices.’”

ProPublica’s analysis provides a great in-depth look at prescriptions and industry payments. Here are six things we learned from the new report:

1. Payments come in all shapes and sizes: Nationwide, three-quarters of those doctors analyzed for the study accepted payments for speaking, consulting, travel, meals, and gifts.

According to ProPublica, the amount of contributions received by doctors could be minimal — such as a free meal — and they would still prescribe more name-brand drugs than their counterparts who were not wined-and-dined or hadn’t received any form of payment.

2. More money means more name-brand prescriptions: Doctors who received industry payments were two to three times as likely to prescribe brand-name drugs at exceptionally high rates as others in their specialty.

Doctors who received more than $5,000 from companies in 2014 typically prescribed the most name-brand prescriptions.

Specifically, the report found that doctors who received more than $5,000 in payments had a name-brand prescribing rate of 30%, compared to the 20% prescription rate for doctors who did not receive any payments from the pharmaceutical and device maker industry.

3. Some specialties affected more than others: Cardiologists receive the most money: Nearly nine in 10 cardiologists who wrote at least 1,000 prescriptions for Medicare patients received payments from a drug or device company in 2014, while seven in 10 internists and family practitioners did, according to the report.

4. State by state: In addition to looking at the national connection between pharma payments and doctors’ prescription habits, ProPublica’s analysis also examined each state, finding a wide variation in those that take industry money.

The rate of payments in Nevada, Alabama, Kentucky, and South Carolina was twice as high as in Vermont, Minnesota, Wisconsin, and Maine.

The state with the highest proportion of doctors who take money was Nevada, with 90%, while the lowest proportion was in Vermont with just 23%.

5. No other option: ProPublica found that while payments from pharmaceutical and device makers do make a difference, doctors also consider a variety of factors when making prescriptions.

For example, some physicians treat patients for issues where there are no generic prescriptions available, like those treating HIV/AIDs patients.

One such doctor tells the Seattle Times there was little linking the $189,000 he received from the industry in 2014 and his high rate of name-brand prescriptions given to patients.

About 55% of his scripts were for name brands in 2014, but they’re mostly for his patients with HIV/AIDS, who have few generic alternatives, he said.

6. It’s better for the patient: Some doctors contend that their prevalence in prescribing name-brand drugs is done in the best interest of patients.

A New Jersey doctor who received $66,800 from companies in 2014 and whose brand-name prescribing rate was more than twice the mean of his peers in internal medicine tells ProPublica he considers the patient’s needs first when making prescriptions.

“I do prefer certain drugs over the others based on the quality of the medication and also the benefits that the patients are going to get,” he said. “My whole vision of practice is to keep the patients out of the hospital.”

Now There’s Proof: Docs Who Get Company Cash Tend to Prescribe More Brand-Name Meds [ProPublica]
Confirmed: Doctors who take pharma money twice as likely to prescribe brand-name drugs [The Seattle Times]


by Ashlee Kieler via Consumerist

General Mills Will Label GMO Products; Calls For National Labeling Standard

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Earlier this week, the Senate narrowly shot down a piece of legislation that would have created a voluntary national standard for labeling food products containing genetically modified ingredients while also overturning any state laws mandating GMO labels. With that bill dead, it means Vermont’s label mandate is on track to kick in this summer, so General Mills has decided to comply, while still calling for national consensus.

In a blog post published today, General Mills exec Jeff Harmening admits being “disappointed that a national solution has still not been reached” on GMO labeling while acknowledging that the company could face significant fines if it doesn’t start labeling its products to comply with Vermont state law.

“We can’t label our products for only one state without significantly driving up costs for our consumers and we simply will not do that,” writes Harmening. “The result: consumers all over the U.S. will soon begin seeing words legislated by the state of Vermont on the labels of many of their favorite General Mills products.”

While Harmening might come across as a bit grumpy in the post, he may have a valid argument about the possible logistical nightmare of trying to comply with a patchwork of labeling laws from various states.

It’s also possible — though he doesn’t point this out — that if more major national companies like General Mills choose to label all U.S. products, regardless of which state they are sold, then there’s the likelihood that other states won’t introduce their own legislation because it would be redundant.

Campbell Soup Co. — which makes a heck of a lot more than soup under brands including Pepperidge Farm, Bolthouse Farms, Arnott’s, V8, Swanson, Pace, Prego, and others — has already begun labeling its GMO-containing products, even though the company has lobbied against labeling laws in multiple states.

While making the point that there is significant science on the side of GMO food being safe to eat, Harmening concedes that “some consumers are interested in knowing which products contain GMO ingredients.”

In fact, a recent survey by our colleagues at Consumer Reports found that 90% of people want GMO labels; that doesn’t necessarily mean they won’t buy the foods, they simply want to be informed.

The rollout of General Mills products will begin in the coming weeks, the company tells the AP, with the goal of meeting the July deadline for the Vermont labeling law.

In the meantime, the company has a website, http://ift.tt/1XANiDQ, where consumers can click on specific products for more information on which items might contain genetically modified ingredients.


by Chris Morran via Consumerist

New York & Company Will Turn Some Existing Stores Into Outlets

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Outlet stores and outlet malls are hot right now, with department stores and mall clothing chains rushing to start their own off-price outlets. Their goal isn’t just to sell outlet-grade merchandise to bargain-hunters, but to attract young shoppers who might be able to afford full-price merchandise at some time in the future. Now women’s clothing store New York & Company has announced that it will turn more of its regular stores into outlets.

The chain already has 82 outlet stores among its 490 stores, but plans to change about 50 stores over to the format by the end of this fiscal year. They plan to close about a dozen regular stores and open one additional outlet. Under this plan, about a quarter of their stores would be outlets at the end of the year. Most of the outlet conversions would happen in the first quarter of their fiscal year.

“Outlet” stores in regular malls, where the standard NY&Co. store used to be? Sure, why not? Old Navy started as the Gap’s outlet-mall brand, and J. Crew is opening some of their Factory Stores in regular malls.

New York & Company in outlet overdrive [Chain Store Age]


by Laura Northrup via Consumerist

Appeals Court Questions Tennessee & North Carolina Lawsuit To Restrict Community Broadband

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More than a year after the FCC voted to preempt state laws in Tennessee and North Carolina that heavily restrict city- and county-owned utilities from providing broadband to consumers, the states and the federal regulator finally had their day in court.

Laws — heavily backed by cable and telecom giants like Comcast, Time Warner Cable, and AT&T — in these states prohibit municipal broadband providers from offering service outside of very specific geographical areas.

In Tennessee, a utility can only offer broadband within its electrical service footprint, even though they may provide fiberoptic phone service outside of those lines. In North Carolina, utilities can only sell broadband to other communities within their home county. So a city like Wilson, NC, one of the first places in the country to offer gigabit broadband to residents, can sell electrical service in six different counties, but broadband in just one.

Wilson and Chattanooga each filed petitions in 2014 with the FCC, arguing that these state laws ran afoul of what’s known as “Sec. 706,” the portion of federal telecommunications law requiring the FCC and state agencies to “encourage the deployment on a reasonable and timely basis of advanced telecommunications capability to all Americans.”

And a narrowly divided FCC agreed in Feb. 2015, voting to preempt these two state laws.

“[Y]ou can’t say that you’re for broadband and then turn around and endorse limits on who can offer it,” said FCC Chair Tom Wheeler at the time. “[Y]ou can’t say, ‘I want to follow the explicit instructions of congress to… remove barriers to infrastructure investment, but endorse barriers on infrastructure investment. I think, as they say in North Carolina, that dog don’t hunt.”

Almost immediately, the two states filed lawsuits aiming to overturn the FCC’s preemption order. The two states’ petitions were subsequently combined into a single case currently before the Sixth Circuit Court of Appeals.

Yesterday — only days after Tennessee legislators (with Comcast and AT&T lobbyists looking over their shoulder) struck down a bill that would have made this lawsuit unnecessary — the two sides made their case before a three-judge panel, which did little to indicate how it might be leaning.

Lawyers for both Tennessee and North Carolina argued that the FCC’s actions violate core tenets of state sovereignty, which “forbids the federal government from displacing a state’s ability to structure its own subdivisions.”

Tennessee’s solicitor contended that EPB — the city-owned utility in Chattanooga that sought to expand its service area — is in fact an arm of the state government, and that the FCC is “coming in and displacing Tennessee’s ability to dictate where and how service is provided by one of the arms of the state.”

But the judges questioned Tennessee’s claim that the FCC can’t regulate the “how” of telecom services.

“When you say ‘how service is provided,’ would you say it’s unconstitutional for them to regulate, for instance, broadband width or frequency of radio stations?” asked one judge. “So you stated it too broadly… ‘How’ they do it might include what frequencies they use.”

Tennessee countered that there is limiting principle at play “when the FCC attempts to affect those instances of sovereignty that are core state sovereignty… there are some things about being a state that are sacrosanct and the state has the ability to define those things without regard to federal law.”

But the judge fired back, pointing out that if the state operated a radio station, if would still be required to comply with FCC regulations regarding things like radio frequency.

“Why isn’t that fundamental to what a state does?” asked the judge. “It’s not, because it’s communications policy.”

Likewise, the judge noted that if a state subdivision — in this case a utility company — has to follow federal regulations, the state couldn’t then tell the subdivision to violate those regulations.

“We absolutely are not saying that states are immune from applicable regulations,” answered Tennessee, leading the judge to ask how the state distinguishes between something that is core to the state’s structure and something that is just “communications policy.”

“In this case, it’s all about the territory in which you provide service,” responded Tennessee. “It’s all about what the actual service territory is… which subdivisions are responsible for service in which parts of the state?”

The state argued that one of the core tenets of state sovereignty is the ability to divide the state up into different subdivision and say “in this area we want this subdivision to provide service” and to prevent “inefficient” overlaps in service.

This led Judge Helene White to comment that there may be a difference between keeping two utilities from conflicting in the same area and keeping a public utility from competing with a private business in the same market.

“If the service they are providing is one that is also provided by private entities, it starts to look more like you’re manipulating commerce and not regulating state authority,” said White.

The Tennessee solicitor then made the claim that the FCC is unfairly forcing utilities to offer broadband outside of their service area.

According to the state, the FCC is “saying public entities can’t limit themselves in terms of where they provide broadband service… If Google wants to provide service only in Nashville… Google is free to do that.”

But Judge White seemed puzzled by this line of thought.

“I thought what the FCC did was tell Tennessee and North Carolina that they can’t restrict the service provided, not that any provider… can’t limit their service,” she said.

Tennessee’s response was that EPB is a part of the state, so the FCC is effectively saying to Tennessee, “You can’t restrict yourself. You can’t decide to limit yourself when to invest in broadband. If you invest in broadband, you have to invest in broadband everywhere in the state.”

The solicitor likened the FCC’s actions to the government putting itself into the decision-making process between a board of a private company and its executives.

One of the judges asked North Carolina’s Solicitor General what would happen “if the state legislature decides that broadband is kind of a bad thing and we ought to limit it whenever we can” and passes laws to make it more difficult for state-controlled utilities to provide the service. Wouldn’t that sort of legislative action be contrary to Congress’ intention in Sec. 706?

North Carolina deflected, by maintaining that Congress had not explicitly given the FCC authority to preempt state laws, so it doesn’t matter.

An attorney for the FCC tried to make the case that the state laws at issue aren’t about the state’s structure or sovereignty.

“What these laws do is regulate competition in the interstate market,” said the FCC, “They’re about how an entity that may provide broadband actually does so.”

Pointing to Tennessee’s law that allows EPB and others to provide telecom services, but specifically prohibits utilities from expanding broadband service, the FCC contended that “Such a scheme does not in any way safeguard the public… it also doesn’t arbitrate between competing subdivisions” as the state argues. “Instead, all it does is regulate competition.”

Judge John Rogers, whose questions dominated the majority of the FCC’s time before the court, asked what would happen when a city-operated broadband network doesn’t want another city coming in and providing a competing service?

The FCC said this isn’t really the question raised by the laws at issue, but noted that a state could pass a provision that a city could only go into a new area only when invited. Such a law would likely not be seen as violating the spirit of Sec. 706; or at least it would pose a different question for the FCC to consider.

“Just this week, a bill in Tennessee was defeated that would have allowed just that,” noted the FCC. “It would have allowed cities to provide service outside of their electrical service territory” but only with the permission of the city into which they are moving.

Judge Rogers said the issue ultimately boiled down to “Is this something that regulated parties are allowed to do, or is it something that regulated parties are required to do?”

At first, that statement might seem to indicate that the judge was leaning in favor of the FCC’s argument, as the FCC contention has been that it is not ordering city-owned broadband providers to expand, just removing a roadblock their possible expansion.

But Rogers repeatedly raised concerns that this way of handling the matter was only taking the decision out of the state’s hand and ceding that control over to local government.

“It seems you’re interfering with the way the state structures its decision-making authority to exercise discretionary determinations,” the judge commented. “How is it not that?”

The FCC’s answer is that the states had already made the decision that cities could enter the broadband market, and the cities had chosen to do so, but “except for these competition laws at issue here,” the cities were not being allowed to operate their broadband services as intended by federal law.

Judge White eventually intervened to try to bring some order to Rogers’ comments.

“I think that Judge Rogers is talking about the unitary nature of the state, that the state government and the city government is really the same thing because of the power of the state,” she explained. “And so what he’s trying to make the point of is that you’re really just affecting who makes the decision… I think that what the [FCC] is seeing is… a barrier erected by the state and the city wants to do something that the state will only allow it to do a little bit, but not more and you see your authority as removing barriers, as removing the state’s denial to the city of the power to make that decision.”

A victory by the FCC in this case could throw open the doors nationwide for city- and county-owned broadband networks to challenge laws in 20 different states that significantly restrict their ability to offer service to consumers.

For example, in Washington state, the law allows municipalities to operate broadband networks, but they are only permitted to sell access on the wholesale market, meaning consumers need to go through a third party to buy access to something that their tax dollars have funded.

Utility providers in that state and others have been watching the Tennessee/North Carolina lawsuit, waiting for a resolution before deciding whether to invest time and effort into filing similar challenges to preempt laws in their state.

On the other side of the coin, if the states win, it could embolden telecom lobbyists — who have written most of these restrictive laws — to push even further to introduce laws in states where they don’t yet exist.

In fact, just this month, industry lobbyists in Colorado — where community broadband is not allowed, but where individual communities can seek exemptions from that law — tried to push through a bill that would make it significantly more difficult for towns and cities to build their own networks or launch private-public partnerships. After public backlash — and a letter from Netflix, Google, and others calling on the Colorado senate to kill the bill — it died in committee earlier this week.


by Chris Morran via Consumerist

We’re All Moving To Paris, Where There Is A Meat Vending Machine

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What’s a hungry carnivore to do when a sudden craving for meat hits at an inconvenient hour? If you’re lucky enough to live in Paris, you can now visit a meat vending machine that dispenses steaks and sausages 24 hours a day, seven days a week. And if you don’t live in Paris yet, we’re moving there and could use some roommates.

The city’s first meat vending machine is set up on the Rue de Charonne in eastern Paris, reports the The Associated Press, in an area that already hosts at least two dozen butcher shops.

The owners of one of those shops decided to invest about $45,000 in machine selling vacuum-packaged meat so they could get customers’ business even when the store is closed.

“We’re closed two days: Sundays and Mondays,” one owner told The Associated Press. “So this is to cater for customers over the weekend. … The idea was also to serve people after the shop’s closing hours. We close at 8 p.m. but some people leave work very late and find the shop closed when they walk past it.”

The machine takes cash or credit cards, and offers a variety of traditional delicatessen, including duck confit and beef carpaccio. The prices are about 20 euro cents more expensive than the items sold in the shop. But hey, it might be worth it for meat on demand.
Paris gets sausages and steaks 24/7 from vending machine [Associated Press]


by Mary Beth Quirk via Consumerist

Spotify Hopes $21 Million Settlement Will Make Musicians Stop Suing

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Spotify is the biggest music streaming service, with a wide selection of artists and types of music. That means it has the widest variety of artists who may become annoyed at its royalty structure, or artists and composers who the service can’t even find. The Sweden-based company settled with one group of publishers, reportedly putting up $21 million to cover unpaid royalties.

That’s reportedly $15 million from the existing pool of royalties set aside for artists that Spotify says that it can’t find, and an additional $6 million added to the pool. It covers the period from the beginning of Spotify until more than a year from now: June 30, 2017.

The settlement is a private agreement, separate from the various lawsuits that musicians have filed against Spotify. Publishers can take part in this settlement or continue with any of the lawsuits, but cannot take part in both.

David Lowery, for example, sued the streaming service over the question of whether it has obtained mechanical licenses from song publishers in addition to licensing the recordings from record labels. His attorney told AFP that the settlement seems like an attempt to settle ongoing royalty disputes outside of the court system, which may not necessarily benefit artists.

“Thousands of songwriters have been harmed by Spotify, and a class action is the best way to protect their songs and their livelihood,” attorney Mona Hanna explained.

Spotify reaches an agreement with publishers over missing royalties [The Verge]
Spotify reaches royalty deal with music publishers [AFP]


by Laura Northrup via Consumerist

Twitter CEO: 140-Character Limit Too Iconic To Expand

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All our hopes and dreams of expressing ourselves with more than 140-character snippets on Twitter have been dashed: the social media company has decided not to give the message limit the boot. 

Twitter CEO Jack Dorsey, appearing on the Today Show Friday to celebrate the site’s 10th anniversary, announced that the 140-character message limit was too iconic to the Twitter brand to do away with.

“It’s staying. It’s a good constraint for us,” he said. “It allows for of-the-moment brevity.”

Dorsey’s comments come after several reports surfaced over the last year suggesting that Twitter would expand its character limit in order to increase users.

In January, sources close to the site said it was considering expanding message length with a program dubbed “Beyond 140” that would allow users to create messages from 140 to 10,000 characters at some point in the first quarter of 2016.

While users would be able to compose longer notes, they wouldn’t have seen the novella-length updates clogging their feed.

Instead, it would have only shown the first 140 characters in the timeline with a button to reveal the rest of the content.

“We’re changing a lot to make Twitter better,” he said on Friday before reiterating the 140-character limit isn’t going anywhere.

140 characters ‘is staying,’ CEO says while looking at Twitter’s history [Today Show]


by Ashlee Kieler via Consumerist

San Francisco Tells Home-Sharing Hosts They’ll Have To Pay Taxes On Rental Furnishings

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If you’ve been renting out your home in San Francisco through services like Airbnb and HomeAway, you’re about to start paying more taxes. The city is notifying hosts that they’ll have to submit an itemized list for items like dishes, bedding, and any other supplies they purchase for their rentals.

Starting next week, San Francisco will be telling property owners that rent out their homes that they have to submit an itemized list of all “furniture, appliances, supplies, equipment and fixtures” they use for their rentals. They’ll have to lay out costs and when they bought those items, reports the San Francisco Chronicle.

This could mean anything from beds and bed linens in one bedroom to everything inside a host’s house, depending on whether they rent out just part of the home or the entire thing.

Even if you only rent out your place a few weeks a year when you’re on vacation or away for business, you’ll have to report the cost of every single item, including anything you bought before you decided to rent out your home.

Once the assessor’s office has calculated depreciation, the “business personal property” will be subject to a tax of about 1% of its value.

“We have heard loud and clear from (hosts) that they want to be treated like everybody else and are willing to pay taxes like everybody else,” Assessor-Recorder Carmen Chu told the Chronicle. “They are operating their homes as a business and so we are treating them as we would any other business.”

If you bought your furniture and other fixtures several years ago, you likely won’t have too pay much after the assessor’s office accounts for depreciation.

“We believe when all is said and done, for many rentals, the assessed values will be quite low,” Chu said.

Airbnb isn’t in favor of the new tax plan, however.

“Middle-class families shouldn’t have to pay extra taxes on their sheets,” the company said. “This invasion of privacy mandates that San Franciscans inventory and pay taxes on every picture frame, towel and spoon in their home.”

SF wants Airbnb hosts to pay taxes on beds, stoves and cutlery [San Francisco Chronicle]


by Mary Beth Quirk via Consumerist

Debt Relief Company Must Pay $170M For Illegally Charging Customers

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Back in 2013, the Consumer Financial Protection Bureau sued Morgan Drexen, accusing the debt relief company of deceiving customers with promises of reducing their debt and charging illegal upfront fees to do so. Today, the Bureau announced a federal district court approved a final judgement requiring the company to pay $132.8 million in restitution and a $40 million civil penalty. 

The CFPB announced the final judgement Friday, noting that the order also prohibits the company from collecting further fees from customers.

According to the CFPB’s initial complaint [PDF] against the national debt relief company and its president and CEO Walter Ledda, the operation misrepresented their services to customers.

When customers signed up for Morgan Drexen’s services, the company presented them with two contracts, one for debt relief settlement, and the other for bankruptcy-related services.

An investigation by the CFPB found that Morgan Drexen consumers who signed up sought services for debt relief and not bankruptcy, that little to no bankruptcy work was actually performed for consumers, and that the bankruptcy-related contract Morgan Drexen presented to consumers was a ruse designed to “disguise impermissible upfront fees for debt relief work.”

In addition to the initial complaint, the CFPB found that shortly before the 2015 trial against the company was set to start, Morgan Drexen had falsified evidence.

“Morgan Drexen had created and altered bankruptcy petitions that it submitted to the court as evidence of having provided bankruptcy services,” the CFPB states.

After filing a motion seeking a default judgement, the court issued an order in April 2015 finding that Morgan Drexen misled the court and “acted willfully and in bad faith by falsifying evidence.”

On the basis of its findings, the court sanctioned Morgan Drexen by entering default judgment against the company. Several months later the court issued a permanent injunction against the company.

Under the final judgement [PDF] issued this week, the company must pay $132,882,488 in restitution to customers who enrolled in programs between Oct. 27 2010 to June 18, 2015.

Additionally, the company must pay $40 million to the CFPB’s civil penalty fund.

Because Morgan Drexen filed for bankruptcy in 2015, the CFPB says that any payment of the judgement will occur through the bankruptcy process.

The court also imposed a $99 million equitable money judgment and $20 million civil money penalty against owner Walter Ledda. However, both of those penalties are in large part suspended based on Ledda’s inability to pay.


by Ashlee Kieler via Consumerist

Uber Objects To Atlanta Airport’s Plan For Driver Background Checks, Fare Fees

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The next time you need a ride at Hartsfield-Jackson International Airport, it’s not likely going to be an Uber driver who picks you up. The ride-share company has balked at the airport’s proposal that would require Uber and Lyft drivers to get fingerprint-based background checks, as well as impose fees on every fare.

Airport officials released the details of their plan for ride-share pickups that would start July 1, if the Atlanta City Council approves, reports The Atlanta Journal-Constitution.

As well as fingerprint checks, drivers would have to have bumper decals and only make pickups at designated curbside spots. The airport would get a cut of $1.50 for every fare, and companies would also have to pay $10,000 annually to help fund infrastructure and pay enforcement and other costs.

Uber’s not on board with the overall plan at this point, saying the proposal “would raise substantial barriers to the Uber driver partners” and is “out of step with the dozens of airports across the country that have welcomed ride-sharing” with operating agreements.

“If this framework were to be implemented, it will be impossible for Uber to (operate)” at the airport, a spokesman for the company said in a written statement.

Meanwhile, Lyft says it’s looking forward “to continuing our work together to reach a solution” that allows Lyft rides at the Atlanta airport. “We’re optimistic that we’ll find a way forward,” the company said.

Ride-share pickups aren’t generally allowed at the airport right now, though it happens due to spotty enforcement. As a result, some passengers have been confused about whether ride-share services are allowed or not.

Hartsfield-Jackson’s general manager says the airport wants to give customers the service they want, while promoting safety and customer service and leveling the playing field among Uber, Lyft, cab drivers, limo drivers, and other transportation providers.

Uber says airport ride-share plan won’t fly [The Atlanta Journal-Constitution]


by Mary Beth Quirk via Consumerist

Apple Engineers Might Resist Court Order To Weaken iPhone Encryption

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A federal court in California is currently weighing whether or not Apple could be compelled to aid the FBI in unlocking an iPhone that belonged to one of the terrorists behind the Dec. 2, 2015 shootings in San Bernardino, CA. But even if the court rules that Apple must assist the government in opening the device, some engineers at the company are reportedly considering resistance.

The NY Times reports that Apple engineers are considering everything from quitting their jobs to merely dragging their feet on the work if they are ordered to aid the FBI.

Encryption protection on the iPhone prevents law enforcement from repeatedly attempting to guess the user’s passcode to unlock the device. If too many incorrect guesses are made, it could result in the loss of the data that the FBI believes might be on the phone.

This level of security is not something that the shooter added to his iPhone, but is built into newer models of the device. Not even Apple has a backdoor to quickly bypass the encryption.

What Apple could do — and was initially ordered to do in February — is create a weaker version of its operating system and transmit that as a software update to just this iPhone, allowing the FBI easier access.

However, Apple and privacy advocates worry that this is the thin edge of the wedge — if Apple must comply with this one order, then it could set a precedent where it must do the same for all iPhones involved in criminal investigations. Additionally, there are concerns that whatever weakened encryption Apple creates for this work-around could leak, putting many millions of devices at risk for attack by hackers.

One former Apple engineer turned venture capitalist tells the Times that law enforcement may have difficulty dealing with the “rebellious” culture of the Apple employees it needs assistance from: “If the government tries to compel testimony or action from these engineers, good luck with that.”

Additionally, these high-level Apple engineers are so in demand that even if they walk away from the company, they shouldn’t have any trouble finding work elsewhere — and in fact, some companies might hire them because they made the decision to walk away rather than weaken the product they created.

Marc Rotenberg of the Electronic Privacy Information Center says that compelling an encryption expert to produce something that gives law enforcement a backdoor is “like asking a doctor to administer a lethal drug.”

While the engineers might not have trouble finding work elsewhere if they walk, Apple could possibly be held in contempt of court or face significant financial penalties for non-compliance, though one former federal prosecutor admits that it the company could show that every single person at the company who could have created this work-around has quit, then maybe it might be able to say to the court that it had done all it could.


by Chris Morran via Consumerist

FBI To Carmakers, Owners: Your Vehicles Are “Increasingly Vulnerable” To Hackings

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Nearly a year after the very public hacking of a Jeep that eventually led to the recall of more than 1.4 million Fiat Chrysler vehicles, federal law enforcement and vehicles safety officials are warning carmakers and owners that their vehicles are “increasingly vulnerable” to hackings. 

The FBI, along with the National Highway Traffic Safety Administration, issued a safety bulletin on Thursday addressing concerns that vehicles are quickly becoming a target for hackers.

“The FBI and NHTSA are warning the general public and manufacturers – of vehicles, vehicle components, and aftermarket devices – to maintain awareness of potential issues and cybersecurity threats related to connected vehicle technologies in modern vehicles,” the agencies said in the bulletin.

Modern motor vehicles often include new connected vehicle technologies that aim to provide benefits such as added safety features, improved fuel economy, and greater overall convenience, the agencies say, noting that with this increased connectivity, it is important that consumers and manufacturers maintain awareness of potential cyber security threats.

The bulletin was issued following an analysis that demonstrated researchers could gain significant control over vehicle functions remotely by exploiting wireless communications vulnerabilities.

“While the identified vulnerabilities have been addressed, it is important that consumers and manufacturers are aware of the possible threats and how an attacker may seek to remotely exploit vulnerabilities in the future,” the bulletin states.

The FBI and NHTSA contend that while not all hacking incidents may result in a safety risk, it is important that vehicle owners take appropriate steps to minimize the risk.

According to the bulletin, criminals could exploit online vehicle software updates by sending fake “e-mail messages to vehicle owners who are looking to obtain legitimate software updates. Instead, the recipients could be tricked into clicking links to malicious Web sites or opening attachments containing malicious software.”

The bulletin offers several tips for car owners on how to minimize vehicle cybersecurity risks, including ensuring software is up to date, exercising discretion when connecting to third party devices, and being aware of who has physical access to their vehicles.

In the past year, there have been several cases in which vehicles have fallen victim to hackers.

In July 2015, security researchers Charlie Miller and Chris Valasek, hacked the Jeep while a Wired.com reporter was driving it, exploiting a flaw in Uconnect that gave them the entry point to wirelessly take control of the vehicle.

General Motors also found itself on the receiving end of hackings, when researchers claimed they were able to control any of the carmakers vehicles with OnStar. Additionally, hackers cut a Corvette’s brakes wirelessly to provide it could happen to just about any car with a computer in it.

Just last month, Nissan announced it would disable an app for its electric Leaf vehicle after researchers found a flaw that allowed someone to remotely control the car’s temperature.

[via Reuters]


by Ashlee Kieler via Consumerist

Domino’s Testing Pizza Delivery Robots In New Zealand

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If the robot revolution is going to come eventually, at least our future overlords may arrive to enslave us bearing pizza: Domino’s is trying out a battery-powered delivery robot in Wellington, New Zealand, calling it “the world’s first autonomous pizza delivery vehicle.”

Domino’s says the new delivery guy is named DRU — Domino’s Robotic Unit — and says he has a “passion for delivering piping hot meals and a nice warm smile to customers.” Which again, is super nice, until artificial intelligence rises up and crushes humanity under the boot of self-aware technology.

In any case, DRU is a prototype and won’t be hitting the streets just yet, but Domino’s says it hopes the bot gives customers” a glimpse into the future of what is possible.”

The four-wheeled robot was developed in Australia, and can complete deliveries within a 20-mile radius on a single charge, reports the AFP. He carries up to 10 pizzas in his heated compartment, which is unlocked with a code that customers are given when they order.

pizzabot

The New Zealand government, for one, is stoked about this pizza operation, and is working with Domino’s on the project.

“This is an exciting opportunity for New Zealand,” Transport Minister Simon Bridge told the AFP. “Over the last 12 months I’ve been actively and aggressively promoting New Zealand as a test bed for new transport technology trials.”

Again, I’m totally fine with this mostly because it involves pizza, but even extra pepperoni won’t make the robot revolution taste any better when it finally happens. Mark my words, and pass the ranch dressing.


by Mary Beth Quirk via Consumerist

Comcast Customer Hit With $60,000 Penalty After Waiting 10 Months For Installation

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We’ve already shown that Comcast and other broadband companies will mislead consumers into believing they can get service at a new property, only to find out when it’s too late that they can’t. So it’s both horrifying and not surprising to hear that when a Comcast business customer tried to get out of their contract because the cable giant failed to install their service for 10 months, they were hit with $60,000 in fees.

Ars Technica has the story of SmartCar, a Silicon Valley startup that had been led to believe Comcast could provide broadband service to its new office space.

Not only did the Comcast site say the address was ready to be hooked up, but this information was confirmed over the phone by two Comcast reps.

And so, days before moving into the new space in April 2015, SmartCar signed a 2-year business tier service agreement with Comcast. But it wasn’t until after they moved into the office that anyone from Comcast disclosed that a site survey would be needed before the building could be connected.

Then, a couple days later, Comcast gave SmartCar the bad news: The survey placed their building — in spite of everything Comcast had told them previously — just outside the Comcast service area, and that, “It just is not a financial feasibility to run the coax cable close enough to bring you service. We have a model and this would not meet the Comcast ‘payback’ model. Comcast doesn’t have any future plans to do a build out there.”

But wait. There’s more.

While Comcast couldn’t run coaxial cable service to the building, it said it could run fiber — for five times the monthly cost, and only if SmartCar signed a 4-year contract.

Given that the company had just moved and was stuck in a lease, they had little option but to go with this significantly more expensive option.

But when would they have service? Comcast told SmartCar anywhere from 30 to 120 days, but even that 4-month maximum turned out to be a fiction, as Comcast kept dragging its feet. As recently as January 2016, it was blaming the delay on obtaining permits from the local government.

That’s when, deciding it would move again after its lease runs out in April, SmartCar notified Comcast it wanted to end its contract — only to be told it would have to pay more than $60,000 in fees.

It wasn’t until Ars Techhnica got involved in the story that Comcast acknowledged that it was kind of a jerk move to demand that SmartCar repay construction fees for a project that Comcast had promised would be built nearly a year earlier.

So it’s another happy ending in which Comcast does the right thing — when called out by a major national media organization.


by Chris Morran via Consumerist

Starbucks Customers Suing Over Allegedly Skimpy Latte Servings

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It can be tough when you don’t get enough coffee in the morning — you’re tired and cranky all day, your coworkers hide from your scorching gaze, etc. — and you have no one to blame but yourself for not getting more caffeine. Some Starbucks customers are blaming their lack of coffee on the company, claiming in a class action lawsuit that the chain consistently underfills its lattes.

Customers claim in the putative class action filed in the U.S. District Court for the Northern District of California that although Starbucks advertises 12-ounce, 16-ounce, and 20-ounce serving sizes, the coffee company intentionally underfills its lattes by 25%, Top Class Actions reports.

Starbucks baristas follow a standardized company formula for making lattes, the lawsuit claims. Those instructions have baristas filling a pitcher with steamed milk up to a “fill to line,” then pouring shots of espresso into a serving cup, adding the steamed milk, and topping the latte with milk foam, to leave 1/4 inch of free space at the top.

But two latte drinkers who frequent Starbucks say in their suit that the “fill to” lines don’t measure up to the 12, 16, and 20 fluid ounce cup sizes customers buy.

“Tall Lattes are not 12 fluid ounces, Grande Lattes are not 16 fluid ounces, and Venti Lattes are not 20 fluid ounces,” the class action states. “Starbucks cheats purchasers by providing less fluid ounces in their Lattes than represented.”

This is all a conscious decision by the coffee chain, the plaintiffs allege, made in 2009 as an effort to save on the cost of milk, which is one of its most expensive ingredients.

The “fill to” line means each and every latte is short by several ounces, the lawsuit claims.

“Moreover, Starbucks refuses to fill any hot beverage up to the brim of the cup. Thus, under no circumstances will Starbucks ever serve a Grande Latte that actually meets the fluid ounces represented on the menu,” the Starbucks lawsuit states.

Underfilling the lattes amounts to breach of express and implied warranties as well as liable for unjust enrichment, the customers claim.

If the class action lawsuit is approved, it’ll be open to any class members in the U.S. who have bought a Starbucks latte.

We’ve reached out to Starbucks for comment and will update this story when we hear back.

Starbucks Class Action Says Lattes Are Intentionally Underfilled [Top Class Actions]


by Mary Beth Quirk via Consumerist

Staples, Office Depot: FTC’s Opposition To Billion-Dollar Merger Is “Flawed,” “Wrong”

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Three months after federal regulators filed a lawsuit to stop the nightmare dream formation of the $6.3 billion StaplesMaxDepot Voltron , the CEOs of the mega-office supply chains are fed up, and they’re taking that frustration to the customers by airing their true thoughts on the Federal Trade Commission’s attempt to stop the deal. 

In an open letter to customers on Friday — just three days before a hearing on the merger is set to start — Staples CEO Ron Sargent and Office Depot CEO Roland Smith expressed their belief that the FTC’s action to stop the mega-deal is “simply wrong” and “based on a flawed analysis of the marketplace and a deep misunderstanding of the competitive landscape.”

“The FTC has cherry picked a few facts to fit its narrative and support its case,” the letter stated. “In making its case, the FTC refuses to even acknowledge the rise of new competitors, such as Amazon, and the disruptive effects of the digital economy.”

In December, the FTC filed a lawsuit to block the merger based on the findings that a merged company would reduce competition nationwide in the market for “consumable” office supplies – pens, paper, sticky notes, etc. – sold to large business customers.

Because Massachusetts-based Staples – the world’s largest seller of office products and services – and Florida-based Office Depot are each other’s closest competitors in the sale of office supplies to large business customers, the agency believes that the proposed merger would “eliminate beneficial competition that large companies rely on to reduce the costs of office supplies.”

Essendant, a smaller national supplier, agreed to take over some of the commercial business contracts currently held by Office Depot and Staples if the merger goes through.

Sargent and Smith accuse the government of trying to “protect the 100 largest companies in the U.S.” and acting “against the best interests of the hundreds of thousands of business customers, and millions of everyday customers who will benefit from the acquisition.”

The office supply heads reiterated their commitment to the mega-merger, noting that the transaction is good for customers.

“The combined company will be positioned to better serve the changing needs of business customers and compete more effectively against a large and diverse set of competitors,” the CEOs write. “These customers and all others will benefit directly from the merger’s cost savings and resulting lower prices.”

Sargent and Smith also point out that the deal has, so far, already been approved in Australia, New Zealand, China, and the European Union.

“Many regulatory agencies around the world clearly understand that the acquisition will provide us with an unparalleled opportunity to increase value and service to customers of all sizes,” they write.

The FTC’s lawsuit is the second time the agency has taken action to ban the marriage of the retailers. In 1997, the commission won a ruling from a federal judge blocking a deal.


by Ashlee Kieler via Consumerist

Starwood Backs Away From Marriott Deal After New Buyer Offers $13.2B

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Earlier this week, it looked like the $12 billion acquisition of Starwood Hotels — which includes brands like Sheraton, St. Regis, Westin, and W — by Marriott was in doubt after last-minute interest from China-based Anbang Insurance Group. Today, there is no doubt; that original deal is dead and Starwood is going with the higher offer from Anbang.

This morning, Starwood announced that it had received a binding and fully financed $13.2 billion bid from Anbang, which the hotel group has deemed a “superior proposal” to the Marriott offer.

As such, Starwood says it intends to terminate its pending marriage to Marriott, which would have created the world’s largest hotel operation. Instead, if the Anbang deal goes through it will be the most valuable acquisition of a U.S. company by a Chinese business.

There is still an opportunity for Marriott to make its case. The terms of the agreement between the two hotel groups gives Marriott until the end of March 28 to come up with a better offer than Anbang’s.

“Starwood will negotiate in good faith with Marriott during this period, and the Starwood Board will consider in good faith any changes to the Marriott agreement that Marriott may propose during this period,” reads a statement from the company.

Anbang has recently begun making a splash in the high-end hotel business, first purchasing the legendary Waldorf Astoria hotel in Manhattan, then acquiring the Strategic Hotels & Resorts portfolio, which includes luxury properties under the Loews, Fairmont, InterContinental, and Four Seasons brands.


by Chris Morran via Consumerist

7-Eleven Now Selling A Slurpee-Flavored Donut

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Perhaps this weekend’s 7-Eleven promotion where you can fill any sufficiently narrow container with Slurpee isn’t of interest to you because you would rather have your Wild Cherry-flavored sweetness in the form of a baked good. The convenience store chain is happy to indulge that very specific preference: they have a limited-time offering of a cherry-iced donut under the Slurpee brand.

slurpee_donut

The pastry is not served frozen, but does have pink speckles throughout the cake donut, and red frosting and sugar crystals on top meant to simulate the Wild Cherry Slurpee. The suggested price is 99 cents; it could cost more in some markets.

There is not, to our knowledge, a Wild Cherry flavored coffee to go along with the Slurpee, but anything could happen later on in this 50th anniversary year.

7-Eleven Offers New Slurpee Donut [Brand Eating]


by Laura Northrup via Consumerist

Thursday, March 17, 2016

Uber Will Now Take You From San Diego To Tijuana, Won’t Bring You Back

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Want a one-way ticket to Tijuana? You can get one from Uber now: the ride-hailing company is providing cross-border trips from San Diego to the Mexican city. There’s one catch, though – passengers have to find their own way home. 

Bloomberg reports that Uber will offer rides on the oft-traveled route starting tomorrow, dropping riders off at their destination in Tijuana.

Passengers must have a passport and other required documentation to cross the border in an Uber.

For now, because the service is taxed and regulated at the point of pickup, Uber can’t provide rides across the border in the other direction just yet.

The company tells Bloomberg it’s working on revamping regulations that govern its service and the way it’s taxes for pickups and drop-offs.

Prior to the start of Friday’s service, Uber drivers were required to drop passengers off at the border. They could then walk across and order a second car.

Uber to Start Providing Cross-Border Trips From U.S. to Mexico [Bloomberg]


by Ashlee Kieler via Consumerist

Twitter Shutting Down TweetDeck For Windows App April 15

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If you’re a fan of TweetDeck and you happen to use the Windows-based app, it’s time to start saying “goodbye.” Twitter announced today that it will end support for that particular service on April 15. 

News that it would no longer support a standalone Windows app, comes as Twitter creates a more seamless log-in experience, the company said in a blog post Thursday.

“To better focus on enhancing your TweetDeck experience, we’ll no longer support a standalone Windows app,” project manager Amy Zima writes.

Those using Windows will still be able to visit TweetDeck on the web.

As part of the company’s log-in revamp, it says that user who are logged in to any Twitter website — http://www.twitter.com or its analytics page — will no longer need to log in to TweetDeck separately.

“Now, when you move from TweetDeck to Twitter websites, or from these websites to TweetDeck, you’ll be automatically logged in — making it even easier to move between the tools you use daily,” Zima writes.

[via The Verge]


by Ashlee Kieler via Consumerist

Spoiled Tuna Recall Expands To Include 107,000 Cans Of Chicken Of The Sea

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Only hours after Bumble Bee announced a recall of more than 31,000 cases of canned tuna that may be spoiled, we’ve learned that 107,000 cans of Chicken of the Sea are being recalled for the same reason. 

Tri-Union Seafoods, the company behind the tuna brand, has voluntarily recalled 2,745 cases — equal to about 107,280 cans — of Chicken of the Sea brand canned chunk light tuna in oil and canned chunk light tuna in water after discovering an issue with the sterilization process for the products.

A rep for the company confirmed to Consumerist that the recalled Chicken of the Sea cans were packaged at the same facility in Lyons, GA, responsible for the recalled Bumble Bee tuna.

According to a notice filed with the Food and Drug Administration, Tri-Union says the tuna may have been undercooked due to an equipment malfunction.

These deviations in the commercial sterilization process may have resulted in contamination by spoilage organisms or pathogens.

The company says a routine, internal inspection of the plant uncovered the issue. It was unclear how often such inspections take place or if other brands of tuna are made at the plant.

If consumed, the Chicken of the Sea and Bumble Bee products, which were sold nationwide at major retailers, could lead to life-threatening illnesses.

So far, both companies has received no reports of illness related to the consumption of the products.

“The health and safety of our consumers is our number one priority, Shue Wing Chan, president of Tri-Union Seafoods, said in a statement. “As soon as we discovered the issue, we took immediate steps to initiate this voluntary recall, alerting our retail customers that received the product and instructing them to remove it from store shelves.”

Affected Chicken of the Sea products can be identified by the UPC code (the barcode), the “best by” date, and lot code.

The recalled Chicken of the Sea five-ounce canned Chuck Light Tuna in Oil has a UPC code of 0 4800000195 5:

Screen Shot 2016-03-17 at 2.55.02 PM

The recalled Chicken of the Sea five-ounce canned Chunk Light Tuna in Water has a UPC code of 0 4800000245 7:

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Consumers can return the product to the store where it was purchased for a full refund.


by Ashlee Kieler via Consumerist

Something People Actually Do: Hiring A “Vacation Photographer”

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For all the advances that have made photography more affordable, user-friendly, and accessible, no selfie stick in the world is going to give you that perfectly posed vacation photo that will inspire jealousy and “likes” from the followers and friends you don’t really know on Facebook, Twitter, and Instagram. That’s why hiring a “vacation photographer” is something that real people actually do.

Condé Nast Traveler — better known as the “Places You Probably Can’t Afford To Visit” magazine — has a peek under the hood of this field, which is apparently burgeoning in spite of the fact that just about anyone with a phone can now take a decent looking photo.

One NYC photog tells CN Traveler that she stumbled into the work when she spotted the trend of European couples visiting the city for a special occasion — honeymoon, anniversary, Arbor Day… we guess — and hiring photographers to document their holiday.

She now has a business with three other photographers and a marketing executive who “makes every photo tour smooth,” and charges anywhere from $250 for a one-hour shoot, resulting in 25 digital pics shot at one or two locations, to $600 for three hours (90 photos at upwards of four locations).

Another Florida-based vacation photographer offers her services — minimum package price $350 — in resort towns from the state’s panhandle all the way down to Key West, but she also travels to Paris and Hawaii to shoot those pics that your friends will briefly glance at while skimming through their newsfeeds before uploading their own photos of whatever happens to be on their plate at the moment.

CN Traveler also recently profiled a company with a network of photographers in six continents willing to be paid to take photos that make you look like a vacationing globetrotting celebrity. The reporter for that story noted he did indeed look good in all the photos he got from his experiment with the service, but balked at the price tag of $350 for 30 digital pics, “particularly considering that the photos are just of me hanging around Lisbon.” He did acknowledge that someone celebrating a truly special occasion might find it worth the money.


by Chris Morran via Consumerist

FTC To App Developers: You Need To Tell Consumers First If You’re Going To Eavesdrop

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Your phone has a microphone, and it listens — but not just when you’re making a call or practicing a second language on purpose. It listens whenever an app tells it to, and to whatever happens to be around you for it to hear. And if an app does that without telling you first, it could be in hot water with the Federal Trade Commission.

The FTC today issued warnings to a dozen Android app developers who currently have apps on the Google Play market that use code known as “Silverpush.”

Silverpush is an audio beacon tech: it runs in the background, whether or not you’ve launched the app it’s in, to “listen” for certain tones embedded in TV programming and advertising.

Silverpush is not the only listening tech, of course nor is all listening in necessarily underhanded. Smart TVs, for example, have to listen in order to obey voice commands — as do peripheral devices like a gaming console or an Amazon Echo. Plenty of reputable third-party firms also use audio tech in order to, for example, try to gather Netflix ratings.

But the audio beacon is a little more insidious. That’s a tone embedded in certain programming that you can’t hear and will never know is there… but certain apps can “hear,” interpret, and send on back to their respective motherships. And because it’s on a mobile device, it’s connected to all the other data that can be gleaned from your phone: what apps you have, what apps you’re running, your location, your browsing history, your device type and network, and all the rest.

That’s valuable data for advertisers, who can then get a very narrow and detailed picture not only of who’s watching but also, paired with other data, who’s buying what they’re selling.

As far as the FTC is concerned, though, the main problem is disclosure. It would be one thing for an app to tell you it enables you microphone and listens for secret audio tones in the room. Then you, the consumer, could make an informed decision whether or not to install that app on your phone.

The letters (PDF) clearly state that the apps in question fail to disclose the presence of the Silverpush code, saying, “Upon downloading and installing your mobile application … we received no disclosures about the included audio beacon functionality — either contextually as part of the setup flow, in a dedicated standalone privacy policy, or anywhere else.”

They’re not too upset at the moment, because currently there are no audio beacons in use in the U.S. for Silverpush to report back on. However, the FTC says, if there ever should be, then listening in on them this way without disclosing it would be super duper illegal — or, at least, “a violation of the Federal Trade Commission Act.”

“These apps were capable of listening in the background and collecting information about consumers without notifying them,” Jessica Rich, Director of the FTC’s Bureau of Consumer Protection, said in a statement. “Companies should tell people what information is collected, how it is collected, and who it’s shared with.”


by Kate Cox via Consumerist

Bag Of Money Falls Out Of Armored Truck, Scatters Across Highway

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What would you do if you saw cash fluttering from an armored vehicle while driving down the highway? What you are not supposed to do is scoop up handfuls of money and then drive off. Yet that’s what usually happens, because people are terrible and greedy. It’s what happened in New Jersey this morning.

If you’ve ever wondered what one of these cash blizzards looks like from the middle of the scene, here’s a video that someone took from the middle of the scattered cash.

On Route 46 in Wayne, NJ this morning, a single bag full of $20 bills fell out of an armored truck. The bag opened and scattered its contents when another truck struck the bag. Police say that traffic stopped as motorists got out of their cars to run after the flying money.

You’re supposed to turn the money in to police after an incident like this, but people often, um, don’t. Authorities didn’t know how much money was missing or had been turned back in. They also don’t know why the truck’s door flew open.

Bag Of Money Falls From Armored Truck, Spills On NJ Highway [CBS New York]


by Laura Northrup via Consumerist

Your Marty McFly Dreams Are Coming True: Nike Debuting Self-Lacing Sneakers

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If you weren’t one of the lucky few to snag a pair of Nike’s special edition Air Mag self-lacing shoes last year, don’t give up hope — your Marty McFly dreams may still come true this very year: Nike unveiled sneakers with self-lacing technology, as well as sensors that adjust the sneaker’s fit.

Though it won’t be quite as automatic as when Marty steps into his Back to the Future: Part II kicks, the HyperAdapt Trainer 1.0 will have buttons on either side of the shoe to tighten or loosen the grip on your foot, reports the Wall Street Journal.

When users step into the shoe a sensor is triggered that conforms it to the wearer’s foot. The laces are then tightened or loosened by pressing buttons near the ankle, which, again, isn’t the full Marty experience, but Nike said it hopes to someday make a version without the manual buttons.

Pricing information hasn’t been released yet, but we don’t expect these sneaks to come cheap.

Nike isn’t the only kid on the self-lacing shoe block, however: Puma is also expected to debut a button-controlled lacing shoe at some point in 2016.

Nike Adds Self-Lacing Shoes to Sneaker Arms Race [Wall Street Journal]


by Mary Beth Quirk via Consumerist

Kickstarter Buys Streaming Music Service Drip

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After years of providing a platform for people to help fund everything from homemade hot sauces to feature films, Kickstarter itself has made its first big investment, acquiring streaming music service Drip.

Kickstarter announced today that it swooped in to purchase Drip, which also serves as a community for independent labels, just a day before the streaming service was set to shut down.

The deal, for which financial details were unavailable, marks Kickstarter’s first acquisition ever, Mashable notes.

“Like Kickstarter, artists on Drip enjoy closer connections to the fans who help sustain their work. And fans enjoy early access to new releases, rare tracks, unique experiences, visual art, exclusive video, writing, and beyond,” the crowdfunding site said in a statement. “At heart, we’ve been on similar paths.”

Now that the paths of the two companies have become one, Kickstarter says few things will change about the service, at least for now.

Miguel Senquiz, a co-founder of the company, which launched in 2011, will join Kickstarter.

[via Mashable]


by Ashlee Kieler via Consumerist

YouTube Stops Complaining About T-Mobile’s Binge On, Joins Program

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Remember all those years ago, when YouTube publicly railed against T-Mobile’s Binge On program, saying the wireless company may have violated FCC rules by throttling all video traffic? And then it led to a war of words, culminating in the T-Mobile CEO cursing out his critics on Twitter and accusing the Electronic Frontier Foundation of taking money from his competition? That was only a matter of weeks ago, but it’s all water under the bridge because YouTube has agreed to be part of Binge On after T-Mo made changes to give content companies more control over streaming quality.

For those who don’t know what Binge On is, it’s a free T-Mobile option that allows customers to stream content from certain video providers without having that data go against their monthly data allotments.

The one catch is that videos streamed by Binge On users can be downgraded so that they don’t take up as much data. YouTube’s beef with T-Mobile was that Binge On downgraded all video streams, regardless of whether or not the content came from a participating site.

T-Mobile countered that it was merely “optimizing” the streams for mobile networks, and that YouTube should have been glad because it meant that millions of T-Mo customers were able to watch more YouTube videos without using up as much data as they would on other networks. But experts at the EFF and elsewhere argued that T-Mobile’s interference with these streams constituted throttling, which would be a violation of the recently enacted net neutrality rules.

But that’s all in the very recent past now. This morning, T-Mobile announced that YouTube joined a slate of other content companies — Google Play Movies, Fox Business, Red Bull TV, FilmOn.TV, among them — as Binge On participants.

According to T-Mobile, that brings the total number of Binge On content partners — which already included biggies like Netflix, Amazon, Hulu, and HBO Now — to more than 50, accounting for around 70% of the video watched by T-Mobile customers on their wireless devices.

Why The Change Of Heart?

As part of the YouTube/Google deal T-Mobile also announced changes that give both users and all content providers more control over Binge On optimization.

If a non-partner provider doesn’t want their video optimized, they can opt out by notifying T-Mobile. That means the end user will not get the automatic benefit of less data usage, but the video will not be tinkered with.

T-Mobile will also allow partner providers to do the mobile optimization on their end, rather than leaving it up to T-Mobile. That had been one of the big criticisms against Binge On — that mid-stream downgrading didn’t necessarily result in truly optimized video. When active, these new systems will identify Binge On users and send out a stream that is already optimized for the lower data use. As you’d probably guess, YouTube will be one of the first providers to try this.

T-Mobile has also recently made it easier for customers to toggle Binge On off and on, letting them decide when they want to maximize data usage or maximize video quality.

“We think these changes, which T-Mobile is making for all users and video providers on a non-preferential basis, can help ensure that the program works well for all users and the entire video ecosystem,” explains YouTube’s Christian Kleinerman on the Google Public Policy Blog.


by Chris Morran via Consumerist

IKEA Recalls Floor, Table Lamps Because They Should Light Up A Room, Not You

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Last month, IKEA recalled several ceiling lamps because their shades could unexpectedly fall, shattering over consumers’ heads. Today, the Swedish furniture company announced another lighting recall, this time for lamp bases that can shock users. 

IKEA on Thursday recalled all of its GOTHEM floor and table lamps after receiving reports of electric shock incidents.

The company didn’t specify just how many lamps are involved in the recall, but urged customers who purchased the lamps to immediately stop using them and return them to IKEA for a refund.

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The recall was initiated after the furniture store found that damaged cables during manufacturing of some units could contact the metal body of the lamp, posing a shock hazard to consumers.

GOTHEM lamps, which come in 49-inch floor model or 14- and 18-inch table variations, were sold in the US stores and online between October 2015 and February 2016.

The lamps are brush-finished nickel plated and have a dimmer switch. A label attached to the underside of each lamp base is printed with the name “Gothem” and the IKEA logo.

Affected products can be identified by the following labels:

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by Ashlee Kieler via Consumerist

Scammer Must Repay $7.75M For Running Bogus Prayer Center & Consumer Complaint Service

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When facing times of trouble, some people choose to believe in the power of prayer. Others put more trust in their ability to file an official complaint. A Seattle-based scam artist apparently figured he would cover all his bases, operating a trio of bogus companies covering everything from religion to consumer gripes.

Yesterday, the office of Washington state Attorney General Bob Ferguson announced that it had halted the business operations of one Benjamin Rogovy, who is on the hook to repay upwards of $7.75 million to around 165,000 victims.

Pay to Pray

Rogovy’s ChristianPrayerCenter.com, which has been taken offline in response to the AG’s actions, had sold prayers for anywhere from $9 to $35. He also operated a Spanish language version of the site at oracioncristiana.org. It too has been taken down.

oracioncristianaAccording to Ferguson, Rogovy ran these sites under the fictional name of “Pastor John Carlson” and sent out weekly inspirational emails to users as the pastor. He even went so far as to create a LinkedIn profile for Pastor John, whose job experience included “Senior Pastor, Christian Prayer Center, January 2009 — present.”

But Pastor John wasn’t working solo. There was also the imaginary “Pastor Eric Johnston” who signed correspondence with consumers.

The sites told visitors that “One of our pastors… is also happy to assist with any religious ceremonies,” when in fact not a single pastor or minister worked for the site, which is pretty astounding, given that another of Rogovy’s for-profit sites, Christian National Church sold ordination services ranging in price from $139 to $289. Perhaps he didn’t want to pay his fee.

Speaking of Christian National Church, the AG’s office says that Rogovy used yet another fake minister, “Pastor Parker Robinson,” for the running of that site.

But it wasn’t just the men of God who were fake. So were the the testimonials on the site. Ferguson says the CPC used stock photos along with fake statements from supposed CPC users who had used prayer to get out of foreclosure, win the lottery, put cancer into remission, and not have a positive HIV test.

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The AG says that the site’s design and language deceived visitors into unwittingly signing up for “continued blessings,” meaning they would be repeatedly charged until the service was cancelled.

Over the course of four years, some 125,000 people paid more than $7 million to the two prayer sites operated by Rogovy.

If you purchased prayer services from Christian Prayer Service or Oracion Cristiana between July 1, 2011 and June 30, 2015, you can receive a full refund. The CPC is supposed to email all customers by April 8 to let them know they are eligible for a refund, but customers must file a complaint with the state in order to receive that money.

“I believe in the power of prayer,” said Ferguson in a statement. “What I do not believe in and what I will not tolerate is unlawful businesses that prey upon people — taking advantage of their faith or their need for help — in order to make a quick buck.”

Put Your Complaints In The Round File


Rogovy’s secular scam involved a site dubbed the “Consumer Complaint Agency,” which promised it would help users resolve complaints if they paid up to $25 for the service.

Ferguson says Consumers were deceived by statements and representations on the CCA site that made the service look like some sort of official agency.

“The CCA was established to review and process complaints by the individual consumer in order to gain power through collective advocacy,” declared the site before it was taken down.

Through the use of things like “case numbers” and statements that CCA would “take action on your behalf,” Ferguson says customers may have also been misled into believing they were receiving professional legal assistance, but all CCA did was forward complaints on to businesses and give them 15 days to respond. What’s more, visitors to the site weren’t told about the filing fee until after they had gone through the process of filling out their complaint.

And just like with the Prayer Center, the CCA used bogus testimony to bolster its authenticity. I was ripped off for the last time,” a made-up character claimed on the now-defunct site. “Thanks for seeing my complaint through to the end.”

Over the course of four years, 40,000 people paid CCA for this service, resulting in $750,000 wasted.

CCA will be mailing $750,000 in refunds to customers in the coming weeks. In this case, victims do not need to file a complaint to be eligible for a refund.

In addition to the $7.75 million in refunds, the scammers must pay a total of $600,000 in attorney costs and fees. They also face a $1 million penalty if they violate the terms of this agreement.


by Chris Morran via Consumerist