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Friday, October 9, 2015

People Don’t Really Want To Live Next To A Vacation Rental Party House

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(Chris Goldberg)
It’s not that people in residential neighborhoods don’t like tourists, or that they don’t want their neighbors to make money by occasionally renting out their homes on AirBNB or HomeAway. It’s that they didn’t sign up to live next to a party hotel, and services that let people rent out their homes very easily also make it super-easy to buy an ordinary house and turn it into a party rental.

Neighbors are usually not thrilled about their new temporary guests. The New York Times’ Ron Lieber rented out a house in Austin, TX that’s marketed to people visiting that city for a “good time,” and he threw his own very tame party, inviting neighbors over to chat about what it’s like to have a constant rotating cast of new neighbors.

“Sometimes, when they are outside, they’re playing beer pong just wearing their underwear,” one 11-year-old who lives near the house explained to Lieber. She shouldn’t have neighbors like that for at least another seven years.

People in Austin have created grassroots groups to stop the use of residential properties as mini-hotels, which neighbors complain is bad for their own quality of life as well as hurting their property values when they need to sell their homes.

New Worry for Home Buyers: A Party House Next Door [NY Times]
NEIGHBORS FOR SHORT TERM RENTAL REFORM [Official Site]
My neighbor is an Airbnb host. What do I need to know? [AirBNB]


by Laura Northrup via Consumerist

Cumberland Farms Uses Payment App To Create Loyal Customers

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(Rusty Clark - DJ Zippergirl)
While Chevron is experimenting with NFC-compatible mobile payments in a few California gas stations, East Coast fuel and convenience store Cumberland Farms is using their own mobile payment app to keep customers loyal, cut back on credit card fees, and even get gas-buying customers into the store. Their secret is not so secret: it’s a loyalty card and payment app similar to the one that Starbucks uses.

Here’s the catch: the app is directly linked to customers’ bank accounts, which is how the company saves money on credit card processing fees. If you’re comfortable with that, you can get 10 cents off per gallon when using the app.

This isn’t a sustainable solution for all businesses: imagine customers keeping a separate payment app for every store they visit, like a wallet full of virtual store credit and loyalty cards. However, Cumberland Farms has found that the system keeps customers loyal to the chain, and that the prospect of saving ten cents by waving a phone barcode at the gas pump is a pretty good deal.

Customers also receive coupons for a free drink after buying about two tanks’ worth of gas, and surprisingly, they actually redeem them.

Why Some Gas Stations Give Discounts When You Pay With an App [Bloomberg]


by Laura Northrup via Consumerist

New “Space Bins” Increase Aircraft Carry-On Capacity By 48%

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The new "space bins," featured on the left, can hold two more bags than traditional overhead bins.

Earlier this year, airline groups proposed a plan that would have required airlines to adopt a smaller carry-on bag standard. That idea was eventually scrapped, and that’s probably a good thing considering airlines are now looking to add roomier overhead storage bins through cabin upgrades.  

Boeing announced that Alaska Airlines will be the first carrier to receive a revamped Boeing 737 aircraft that includes so-called “space bins.”

The bins – which boost carry-on capacity by about 48% – will be able to accommodate six bags per bin compared to the current rate of four bags. In all, Boeing says Alaska’s 34 new planes will each hold about 174 bags in the overhead space, up from the 117 bags current aircraft accommodate.

Brent Walton, Boeing’s new features manager for the 737, says the new accommodations came as partnership between the manufacturer and airlines to enhance passenger experience.

“We have a strong record of delivering value with innovative interior features like bigger bins that help reduce passenger anxiety about overhead storage and provide a better travel experience,” he said.

He tells USA Today that the new feature also helps eliminate the need for airlines to gate-check bags when the plane is too full.

“The airlines think it may help them reduce their workload and also lead to faster turn times,” he says.

Still, the convenience for both passengers and airline employees came at a price: Boeing had to cut about 2 inches between the bottom of the overhead bin and passengers’ heads.

Walton says, so far, passengers testing the new feature have had positive responses.

“If anything, for those passengers who aren’t quite as tall, it’s been a little bit of an improvement to reach the attendant call light, the reading light and the (nozzles) for air,” he said.

Alaska Airlines expected to have the new space bins in half of its 150-plane fleet by the end of 2017, Boeing says in a statement.

“Virtually everyone can carry on a bag, which is fantastic,” Sangita Woerner, Vice President, Marketing at Alaska Airlines, tells USA Today of the new accommodations. “This is kind of another notch in that rung in terms of trying to deliver what’s right for the customer.”

The revamped bins are part of the airline’s there-year, $150 million investment to “deliver what’s right for the customer,” Woerner says.

Alaska Airlines isn’t the only carrier signing on for the new bins. Delta Air Lines will take on the revamped overhead space in 2016. Other airlines have also committed to the extra storage space.

[via USA Today]

 


by Ashlee Kieler via Consumerist

Dow Jones Hit In Data Breach, Credit Card Info For 3,500 Customers Possibly Compromised

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(Louis Abate)
What’s a week without a major company being hit with a data breach? The latest victim of cybercrime is Dow Jones & Co., which revealed today that it was attacked by hackers seeking customer contact information.

“To date, our extensive review has not uncovered any direct evidence that information was stolen, and we have taken steps to stop the unauthorized access,” reads a letter [PDF] sent out today by Dow Jones CEO William Lewis. “We devote substantial resources to cybersecurity and we want to assure you that we are taking additional steps to further fortify our systems.”

Lewis says that the Dow Jones attack appears to part of a broad campaign by hackers to “obtain contact information such as names, addresses, email addresses and phone numbers of current and former subscribers in order to send fraudulent solicitations.”

While contact info was the target of the breach, Lewis admits that information on up to 3,500 payment card accounts may have been compromised, “although we have discovered no direct evidence that information was stolen.”

Those customers are receiving a second piece of correspondence with more details on what the company is doing.


by Chris Morran via Consumerist

7 Things We Learned About How Debt Collection Lawsuits Affect Minority Neighborhoods

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(Newton Free Library)

While some debt collectors have resorted to questionable and sometimes illegal practices, there are also legal routes to debt collection — like lawsuits and wage garnishment — that can nonetheless have a destructive effect, particularly in low-income, minority neighborhoods.

Back in 2013, wage garnishments hit more than 1-in-10 employees between the ages of 35 and 44, nearly 35.4% of those debts were a result of student loans and other court-ordered consumer debt repayments for things like credit cards and medical bills.

While those figures may be startling, a new year-long investigation and analysis from ProPublica focuses on companies’ pursuit to use the court system to pursue million of dollars in small consumer debts – like utility bills – from some of the country’s most vulnerable consumers in St. Louis, Newark, NJ, and Chicago.

We really recommend that you head over and read the entire report from ProPublica, but here are the 8 things we learned from the exposé:

1. Through court judgments, collectors are able to seize a chunk of a debtor’s salary via garnishments. ProPublica found that the highest rates of garnishment are among consumers who earn between $25,000 and $40,000 a year.

Between 2008 and 2012, debt buyers, banks, hospitals and other entities that sued consumers for overdue debts have seized about $34 million from residents of St. Louis’ mostly black neighborhoods. In Jennings, a suburb of St. Louis, ProPublica found that during that same time frame, there has been more than one debt collection lawsuit for every four residents.

2. As Consumerist has highlighted before, many of these suits are won by the debt buyer, originator or other plaintiff because consumers don’t show up to defend themselves in court. But even when a defendant does show up, ProPublica found the cases generally end the same: the plaintiff attempting to garnish the consumers’ paycheck.

Communities like Jennings, which has an average income level of about $28,000/year, are hit especially hard by these garnishments. Except in some cases, plaintiffs are allowed to seize up to a quarter of a worker’s after-tax pay. And when their wages are deposited into a bank, the plaintiff can take other money already in the account to pay down owed debts.

3. Most of these collection lawsuits viewed for the report are for smaller debts. In one case profiled by ProPublica, the mayor of Jennings was sued over a $352 utility bill. These small-dollar collection lawsuits cross local judges’ desks at a rate that sometimes surpasses 100 complaints per day.

Like in St. Louis area, the typical debt tied to a collection lawsuit in mostly black neighborhoods of the Newark and Chicago areas was about 20% to 25% smaller than the debts of residents of mostly white neighborhoods. For instance, in Newark, when a company filed a suit against a resident of a middle-income white neighborhood, the average balance was $3,446, while the suit in a black area has an average debt of $2,629.

4. Metropolitan St. Louis Sewer District – the company that sued the mayor of Jennings – was found to have dramatically increased its collection efforts about five years ago, going from filing about 3,000 lawsuits against consumers in 2010 to 11,000 in 2012. A majority of these suits were filed against residents of predominantly black communities like Jennings. In all, ProPublica’s analysis of the suits found MSD obtained judgments in these neighborhoods at a rate four times higher than in mostly white neighborhoods it provides utility to.

 

5. Debt buyers — as opposed to lenders — are responsible for most collections lawsuits in the three cities studied by ProPublica.

These companies purchase debts for pennies on the dollar and try to recover what they can from debtors – and recently these companies have turned to the courts.

ProPublica found that in Chicago and Newark, the lawsuits filed by debt buyers were about 30% smaller in value than the average suit by a major bank.

In Newark, the rate for judgments against these small suits in mostly middle-income black neighborhoods is twice as high as those in middle-income white neighborhoods.

6. Experts say the reason minority communities are see more debt collection lawsuits and garnishments likely stems from a long-running wage gap and lack of resources in those communities. The typical black household has a net worth of $11,000, while that of a typical white household is $141,900, according to the Pew Research Center. This leaves black households with fewer resources to draw on when they need to pay an unexpected debt like a medical bill or unusually high utility bill.

Michael Collins, faculty director of the Center for Financial Security at the University of Wisconsin-Madison, tells ProPublica, that while low-income families generally do “very, very well given the very meager resources and high expenses they have,” eventually they run out of options. “You don’t have the social network, you don’t have the legal and other resources available to you to find a solution.”

7. In some states, consumers facing steep garnishments can receive some help. For instance, a Missouri law allows for a “head of family” exemption that reduces the maximum garnishment to just 10% of a consumers paycheck. However, this assistance is something people have to find themselves, ProPublica points out that the law doesn’t require anyone to inform debtors of the exemption.

The Color of Debt: How Collection Suits Squeeze Black Neighborhoods [ProPublica]


by Ashlee Kieler via Consumerist

AT&T Tells Unlimited Data Customer Who Isn’t Tethering To Quit Tethering

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(Mike Mozart)
Tethering is using your smartphone as a mobile wi-fi hotspot. It’s a handy way to get online when you’re, say, stuck at the dentist’s office and need to turn in some work. It’s also against the rules for customers with legacy unlimited-data plans from AT&T, for obvious reasons. One customer who has one of these plans is currently fighting with AT&T: they want him to stop tethering, and he says that he isn’t.

Ars Technica took on this question about the fundamental nature of reality and of phone plans, trying to figure out between AT&T and the customer what was happening here. AT&T told Ars that their customer, Evan, “is using an unreleased mobile OS downloaded from the Internet.”

Technically, that’s true, but the operating system on his Nokia Lumia is a beta release from that notorious hacker collective known as… uh, Microsoft. It’s the upcoming version of the Windows mobile operating system, not any kind of jailbreak or exploit meant to get around restrictions against tethering.

While AT&T has increased the soft data cap before Internet access is dialed back to dialup speeds for customers who still have legacy unlimited plans from 5 GB to 22 GB, they stand firm on the no-tethering rule. AT&T says that Evan used used his phone as a hotspot at some time in August, and Evan says that he didn’t.

He can’t prove a negative, and believes that this is a pretext to get him off the unlimited plan. If they want customers off the plan so badly, he wonders, why don’t they just stop letting customers, even grandfathered ones, use it?

Suspicious of tethering, AT&T threatens to kill man’s unlimited data plan [Ars Technica]


by Laura Northrup via Consumerist

Furniture Company Mocks Coupon Fine Print With Rambling 350-Word Disclaimer

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fineprintFor years we’ve been highlighting ridiculous coupons with fine print so restrictive that it basically ruins all the fun of saving money. In that spirit, the folks at home furnishings chain Lovesac decided to create a discount that is nothing but fine print.

In an e-mail that went out to customers this week, Lovesac advertised “10% Off Everything*” with that asterisk referring to the disclaimer you see above.

But as the store makes clear, the savings apply to “literally every possible thing we make… if you see it in store or online then it’s 10% off and if anyone tries to tell you otherwise then it means they’re fibbing unless of course it is after the promotion date which ends on October 19th then they would be correct and you’d look silly for trying to sound right.”

The disclaimer even offers a suggestion on how to calculate the discount: “if you see something you like and you take the decimal point and move it over one digit and subtract that number from the total price then you would be left with the discounted price and if you are having trouble we suggest a calculator or probably a phone because most phones have calculators on them and seriously when was the last time you saw a calculator being actually used by someone who wasn’t born in the 1800’s and if you are holding a calculator right now as you read this then we apologize for any offense we may have caused but honestly what are you doing with a calculator it’s 2015.”

It’s just nice to see a retailer using the power of the asterisk for good and not very mundane evil.

PREVIOUS EXAMPLES OF SOUL-DEFLATING FINE PRINT:

This Petco Coupon Excludes Everything I Would Buy At Petco

• This Toys ‘R’ Us Coupon Excludes Toys. No, Really

Printer Ink Sale At Staples Excludes Ink For Most Printers

What Can This Babies R Us Coupon Actually Be Used For?

The Sears Coupon That’s So Restrictive, It’s Convinced Me To Shop Elsewhere

This JCPenney Coupon Doesn’t Understand The Term “No Exclusions”


by Chris Morran via Consumerist

Wells Fargo Reportedly Under Federal Investigation Related To Student Loan Servicing

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(Mike Mozart)

According to a new report, Wells Fargo is the latest big-name bank to be scrutinized as part of the Consumer Financial Protection Bureau’s ongoing investigation into student loan servicing practices.

The Wall Street Journal, citing people familiar with the matter, reports that the CFPB has been investigating the second largest private student-loan originator in the country since at least late last year.

While the sources didn’t specify what part of Wells Fargo’s servicing the Bureau is investigating, past probes have focused on payment processing and policies related to borrowers who have a difficult time making payments.

News of the Bureau’s investigation into the bank – which hasn’t serviced federal loans since 2011 – comes two months after Citigroup announced through a filing with the Securities and Exchange Commission that federal regulators had opened a probe into its student loan servicing practices.

According to Citi’s filing, the company is cooperating with the unnamed regulators, noting that similar serving practices have been the subject of an enforcement action against at least one other institution.

“In light of that action and the current regulatory focus on student loans, regulators may order that Citibank, N.A. remediate customers and/or impose penalties or other relief,” the filing states.

Before that, in July, the CFPB took its first student loan servicing action ever against Discover Bank.

According to the July enforcement action, Discover engaged in illegal student loan servicing and debt collection practices since at least 2010, when it acquired the more than 800,000 private student loans accounts from Citibank. Among other things, the bank was found to have overstated amounts due on student loans and failed to notify borrowers of their rights.

Just last week, the Bureau released the results of a public probe into potentially anti-consumer practices of the student loan servicing industry that received more than 30,000 consumer responses.

The report highlighted the key issues that concern many borrowers and included recommendations on how those problems can be handled such as creating industry-wide standards and providing clear and holding servicers accountable for their actions.

Wells Fargo Investigated by CFPB over Student Loan Servicing [The Wall Street Journal]


by Ashlee Kieler via Consumerist

Results Of First Large-Scale 5G Wireless Test: Faster Than Google Fiber

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(Steve)
While Verizon and other U.S. carriers are prepping to test next-generation 5G wireless service, Chinese electronics biggie Huawei says it has just completed its first “large-scale field trial” of 5G and saw download speeds that were up to several times that of current high-speed fiberoptic networks.

Huawei partnered with Japanese telecom giant NTT DOCOMO to launch the test in Chengdu, China. The companies streamed the results to the Huawei booth at the CEATEC JAPAN 2015 in the Japanese city of Chiba.

The test involves the concurrent use of 24 devices on the 5G network. According to Huawei, the average download speed was 1.34Gbps and peaked at 3.6Gbps. That’s nearly four times the speed of Google Fiber, and almost twice the speed of Comcast’s new, incredibly expensive, fiber service.

“Results like these show we are making rapid progress and are on the right path,” said Dr. Wen Tong, Huawei Fellow and CTO of Huawei Wireless Networks, in a statement. “I am confident that what we have learned here will be reflected in even more innovative technological advances as we continue working on 5G research.”

As BGR points out, early heavily controlled tests of 5G have demonstrated even faster speeds of 10Gbps, but those trials were done under circumstances that won’t be found in the real world when 5G eventually rolls out.

Speaking yesterday at the Code/Mobile conference in California, FCC Commissioner Jessica Rosenworcel says the Commission is preparing to lay the groundwork for next-gen networks.

While 5G wireless data will likely outperform current cable and fiber service, Internet providers are working on technology that should vastly improve connection speeds.

Comcast is in the process of testing DOCSIS 3.1 tech that uses existing cable lines but can provide speeds several times that of today’s fiber networks. It hopes to have that service rolling out in 2018.

Verizon recently completed a field test of new NG-PON2 technology that speeds up service on its FiOS fiber lines without having to replace them. Verizon believes it may ultimately be possible to deliver download speeds of anywhere from 40-80Gbps over these lines.


by Chris Morran via Consumerist

The Pumpkin Harvest Is Over And The Shortage Is Real

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(Clyde Stringer)
You might think that lots of rain would be good news for agricultural products, but it doesn’t really work that way, This year, high rainfall in Illinois, the area where most of our pie pumpkins are grown, means that pumpkin harvests are way, way down, and we might have to limit ourselves to only one slice of pie this Thanksgiving.

That is, unless someone in your family likes to stockpile canned goods (Hi, Mom!) and you have pie filling from last year lurking in a cabinet. It’s too early to know how the jack o’lantern harvest will turn out, but canned vegetable company Libby’s says that their canning pumpkin harvest is over, and the yield was about half as much as usual.

Pumpkins that end up in cans and in pies are smaller and less round than the kind we decorate for holidays, and record high rainfall in pumpkin country hit harvests badly. It also affected havests of, say, corn and soybeans, but have you ever seen a soybean pie?

While there probably won’t be black-market pumpkin swap activity or illegal pie dens, a Libby’s spokesperson told Bloomberg that they’re expecting about half the normal quantity of pumpkins to use for pies. We’ll just have to make do with less pie, she went on to explain.

While Americans are still going cinnamon bananas over pumpkin spice-flavored things, items that actually have some pumpkin in them are less popular. It’s almost as if a vegetable with a weird texture is less imteresting to Americans than snack-sized bombs of cinnamon and sugar.

A Pumpkin-Pie Shortage Is Looming Thanks to Heavy Summer Rains [Bloomberg]


by Laura Northrup via Consumerist

Whole Foods Recalls Organic Cheese Over Possible Listeria Contamination

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(Glyn Lowe Photoworks)

Here at Consumerist it’s no secret that we love our cheese: cheddar, Swiss, Gruyere, Brie… there’s really no end to that list. So we hate to bring news that might sour anyone on cheese, but we have some bad news: Whole Foods has issued a recall of Papillon Organic Roquefort cheese over concerns it may be contaminated with listeria. 

Whole Foods initiated the voluntary recall of the cut, wrapped and weighed Papillion cheese after a routine sampling conducted by the Food & Drug Administration found Listeria Monocytogenes in a whole, uncut wheel of the organic cheese.

The recall covers all sell dates for the cheese, which can be identified by the scale label that begins with PLU 029536.

Whole Foods says it is unaware of any illnesses or infections related to the possible contamination. The company has posted signage on retail store shelves to notify customers of the recall, and all affected product has been removed.

Listeria monocytogenes is an organism that can cause serious and sometimes fatal infections in young children, frail or elderly people, and others with weakened immune systems. Although healthy individuals may suffer only short-term symptoms such as high fever, severe headache, stiffness, nausea, abdominal pain and diarrhea.


by Ashlee Kieler via Consumerist

Pepsi “Not At All Concerned” By Negative Initial Reaction To New Diet Pepsi

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(Ben Schumin)
After decades of using aspartame as the sweetener for its Diet Pepsi cola, PepsiCo made the switch to sucralose (aka Splenda) in August. Early feedback has not been positive on social media and sales have not turned around, but the company says to remain calm and keep drinking.

Overall soda sales are on the decline, and before Pepsi rolled out the reformulated diet drink, its low-cal cola sales were down 6.5% over the previous year.

The Wall Street Journal reports that this trend has not yet reversed with the introduction of the sucralose-sweetened soda, even though packaging for the newer version is being marketed and labeled as “Now Aspartame Free.”

Additionally, the social media backlash to the new Diet Pepsi has been less than stellar, with negative mentions of sucralose outnumbering positive mentions by six-to-one.

But Pepsi points out that there’s almost always a backlash when you change a product after this long. Additionally, unhappy consumers are much more likely to go online to complain than happy customers are to share their enjoyment.

The company acknowledged that it’s received some 3,000 complaints about the new formula — compared to the 317 compliments — but that this is significantly fewer than the 9,000 gripes it had expected to get.

“Our belief is that you’ve got to wait a few cycles to see what the purchase repeat adoption cycle is,” CEO Indra Nooyi said earlier this week.

“We’re not at all concerned,” said the company’s chief marketing officer, whose job it is to say such things.

To appease aspartame stalwarts, Nooyi has previously promised that the company isn’t going to completely abandon the old formula, explaining that “we’ll figure out how to make [aspartame-sweetened Diet Pepsi] available online.”


by Chris Morran via Consumerist

Amtrak Allowing Pets On Busy Northeast Regional Trains For $25

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(Northwest dad)

Nearly a year and a half after launching a pilot program in Illinois that allowed train travelers for the first time to bring along their small pets – much like they do when traveling by plane – Amtrak will expand this option to one of its busiest routes.

Amtrak announced this week that passengers on two additional routes can take a cat or small dog in an enclosed a pet carrier on trips up to seven hours long, as long as they’re willing to pay a $25 fee.

The expanded pet program, which will run from Oct. 12 to Feb. 15, 2016, will be available on the heavily traveled Northeast Regional route that connects Boston, NYC, Philadelphia, Baltimore, D.C., and extends into Virginia. If you want to take your pet north of Boston, travelers can go as far as Brunswick, ME, on the Downeaster.

“We have listened to our passengers looking for other transportation options while traveling with their pets,” said Amtrak President and CEO Joe Boardman. “We are pleased to bring this pilot program to the region.”

Under the program, both pet and carrier must be a combined weight of 20 pounds or less and placed under each pet owner’s seat. Pets must be at least eight weeks old with current vaccination records.

Passengers bringing along their pets must arrive 30 minutes prior to departure in order to sign a pet waiver.

The expansion of the pet travel program isn’t exactly surprising, an Amtrak funding bill introduced earlier this year included a provision that included allowing pets on trains.

Behind this part of the bill was California Rep. Jeff Denham, who has been trying to get pets on trains since he was barred from bringing his French bulldog on an Amtrak in the past.

Denham said on Thursday that the newly expanded program is a “victory for American pet owners and for Amtrak.”

“This change will increase ridership and revenue for Amtrak while building on the success of the pilot program, paving the way for the future of pets on trains nationwide,” he said in a statement.


by Ashlee Kieler via Consumerist

Beauty Products Sold In California To Be Microbead-Free By 2020

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microbeadsWhile a bill that would have prohibited the use of tiny microbeads in face wash and other personal products nationwide died in Congress last year, California didn’t give up its fight to keep the microscopic plastic spheres from entering its waterways and turning up inside the stomach of consumers’ seafood, passing legislation that bans the use of the products in the state by 2020. 

The Associated Press reports that California Gov. Jerry Brown signed legislation Thursday that would phase out the use of microscopic exfoliating beards in personal care products sold in the state.

The bill, known as AB888, seeks to restrict all use of the non-biodegradable beads that can contain various toxins, said Assemblyman Richard Bloom, who introduced the legislation earlier this year.

“AB888 was carefully crafted to avoid any loopholes that would allow for use of potentially harmful substitutes,” Bloom said in a statement to the AP on Thursday. “This legislation ensures that personal care products will be formulated with environmentally safe alternatives to protect our waterways and oceans.”

California lawmakers previously attempted to ban the use of the beads, but those measures fell short, in part because of opposition from personal-care product companies.

The newly signed law was successful after several amendments promoted business critics to drop their opposition, the AP reports.

The small bits of plastic, often found in face washes, soaps and toothpaste, have become a hot topic for lawmakers and environmentalists in recent years, with many states acting to end the use of microbeads.

Last year, Illinois became the first state to pass an ordinance that would gradually fade out the use of microbeads beginning in 2017 and ending in 2019.

The state bill even had the cooperation of product manufacturers. An official with the Chemical Industry Council of Illinois said at the time that the quick deal resulted from unique circumstances, and the availability of substitute ingredients, such as oatmeal and sea salt.

New York has often been in the forefront of the fight to ban microbeads for commonly used products. Officials with the state estimate that 19 tons of the tiny beads enter the states waterways each year.

Last year, a report issued by the New York Environmental Protection Bureau outlined just how unsafe the small plastic pieces can be.

According to the report, after microbeads are washed from our bathrooms, they easily travel through wastewater treatment plants and enter our waterways. The tiny beads then act as sponges for toxic chemical pollutants and become an attractive snack for marine wildlife. And because we humans often like to eat seafood, that means there’s a pretty good chance the shperes could end up in your stomach.

Despite the findings, legislation to phase out the use of microbeads state-wide has passed the New York Assembly twice in the last two years, but has stalled in the Senate both times.

The issue hasn’t just been on the minds of activists, either. Several major manufacturers, such as Proctor & Gamble, Unilever and Colgate-Palmolive, have pledged to phase out use of plastic microbeads.

In February 2014, L’Oréal said it would begin phasing out the materials this year in their Biotherm products and continue with Body Shop products in 2015. All of the company’s products are expected to be microbead-free by 2017.

California to phase out microbeads used in soaps, toothpaste [The Associated Press]


by Ashlee Kieler via Consumerist

Report Claims Mercedes, Honda, Mazda Diesels Also Have Questionable Emissions

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(Frankieleon)
Volkswagen may not be the only carmaker with diesel engines that pass emissions tests in the garage but would fail if tested on the open road. A new report claims that several other manufacturers have diesel vehicles that test well until you put them in real world driving situations.

This is according to The Guardian, which reports that cars from Mercedes-Benz, Honda, Mazda, and Mitsubishi emit many more toxins on the road than they do in the test garage — though there is no evidence at this time that these vehicles use “defeat device” software to fool tests.

These are all vehicles that passed official emissions tests in Europe, but when they get out into real-use situations, some of these cars are spewing upwards of 20 times the allowable limits of toxins like nitrogen oxides (NOx).

A rep for Mercedes, whose cars tested anywhere from 2.2 to 5 times the legal emissions limits in the EU, tells the Guardian that, “Since real-world driving conditions do not generally reflect those in the laboratory, the consumption figures may differ from the standardized figures.”

Even though one Honda vehicle tested at 20 times the EU limits, and the company’s cars emitted between 2.6 and 6 times the allowable standard, the company maintains that it “tests vehicles in accordance with European legislation.”

The EU has been trying to rein in NOx pollution through tougher standards but the Guardian notes that pollution has continued to be a problem because carmakers are designing vehicles to pass the very specific emissions tests — not to protect the environment when those cars get out on the road.

“The VW issue in the US was purely the trigger which threw light on a slightly different problem in the EU – widespread legal over-emissions,” explains Nick Molden of Emission Analytics, the company that did the testing cited in the Guardian report.

“These new test results [from Emissions Analytics] prove that the Volkswagen scandal is just the tip of the iceberg. What we are seeing here is a dieselgate that covers many brands and many different car models,” said Greg Archer, an emissions expert at Transport & Environment tells the Guardian. “The only solution is a strict new test that takes place on the road and verified by an authority not paid by the car industry.”


by Chris Morran via Consumerist

Pittsburgh Mayor: Verizon Broke Agreement To Provide FiOS To Entire City

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(Coyoty)
Earlier this week, Pittsburgh Mayor Bill Peduto was one of a dozen city leaders who signed on to a letter demanding that Verizon finish building out the FiOS TV/Internet/phone network it promised. And Mayor Peduto is continuing to speak out about his city’s particular gripe with Big V.

“We have an agreement with Verizon that, over the course of several years, the entire city would be provided with FiOS,” Peduto recently told WTAE-TV, “and it was the agreement that allowed them to start putting their lines in the public right of way. They have now broken that agreement.”

While FiOS service is available in Pittsburgh, Peduto contends that, “They do not have the city finished, so now we need to seek the damages that were agreed to through the contract. At this point, I’d have to talk with our law department.”

Verizon maintains that it is “in compliance with the terms of the franchise agreement and that with certain exceptions allowed under the franchise, there are no residential areas of the city where Verizon does not offer cable service.”

Peduto’s statements are similar to gripes heard in New York City and much of the state of New Jersey — both areas where some community leaders contend that Verizon has failed to live up to its contractual obligations to provide service.

A recent audit in by NYC’s Department of Information Technology and Communications found that a large number of city residents were unable to obtain FiOS service and that the company was not even responding to thousands of requests for service. All this in spite of promising in 2008 that all NYC residents would have the option of switching to FiOS by July 2014.

[via DSLreports]


by Chris Morran via Consumerist

Lyft Partners With Hertz To Recruit Drivers Who May Not Own A Car

http://ift.tt/1Bbz2sL
(Σπύρος Βάθης)

Don’t have a car, but want to make a few extra dollars picking up strangers and taking them point A to point B? A new partnership between Lyft and Hertz car rentals aims to let you do just that — and get free gas, kind of. 

Lyft announced a string of new perks for drivers on Thursday in an attempt to build up its driver fleet to compete with other ride-hailing companies like Uber.

Through the partnership with Hertz, Lyft says it will allow drivers on its service to rent SUVs daily, weekly or monthly at a discounted rate. For now, the perk is only available in Las Vegas.

The aim of the new partnership is to get more drivers on the road, even those who don’t own a car. Lyft estimates there are more than 60 million Americans over the age of 24 who don’t own a car, and hopes some of those will be drawn to drive for the company, the Wall Street Journal Reports.

Under the program, Hertz will rent Lyft drivers a standard SUV for $25 a day, $150 a week or $540 a month, or a premium SUV rents for $65 a day, $390 a week and $1,400 a month.

While the rental discounts are about 35% to 40% below normal rates, drivers would have to do quite a bit of picking up and dropping off to actually make money after the rental expense.

In addition to teaming up with Hertz, Lyft unveiled a partnership with Shell gas stations that will provide drivers discounts – ranging from $0.03 off per gallon to free tanks – based on the number of rides they give in a week.

The company says it will pilot the program in several markets in the coming months and expects to rollout the service to all 12,500 Shell stations in the U.S. sometime in 2016.

“The partner ecosystem we’ve extended today is a big step forward in bringing people and communities together through better transportation,” Lyft said in a blog post on the partnerships.

[via Wall Street Journal]


by Ashlee Kieler via Consumerist

University Of Phoenix Barred From Military Bases, Using New Tuition Assistance Funds

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uphoenixFor-profit college chains like the University of Phoenix spend a lot of time and money recruiting active-duty military personnel. But the school has come under fire in recent months for allegedly crossing some legal lines in its efforts to attract students from the armed forces. Yesterday, Phoenix’s parent company revealed that the school is currently barred from recruiting on U.S. military installations, and that Department of Defense tuition assitance funds can not be used to pay for classes for new students.

Apollo Education Group, which operates the University of Phoenix and a handful of other for-profit schools, announced in a filing with the Securities and Exchange Commission that Phoenix has been placed on probation by the Department of Defense, meaning its participation in the DoD Tuition Assistance Program for active duty military personnel is on hold.

Additionally, the school revealed that the government is considering the possibility of axing Phoenix’s involvement in the program altogether.

The probation does not change the eligibility of students currently enrolled at U. of Phoenix. These students will be able to continue using money from the tuition assistance program. Newly enrolled students and those that transfer in from other schools will not be deemed eligible while the school is out of the program.

Conditions of the probation bar the schools from recruiting on bases, which includes job fairs and other events.

In July, the Center for Investigate Reporting revealed a number of Phoenix’s questionable recruiting practices, like sponsoring concerts, dances, festivals, Super Bowl parties and other events in an effort to sidestep an executive order that bans “inducements, including any gratuity, favor, discount, (or) entertainment” for the “purpose of securing enrollments of Service members.”

The school was also accused of deliberately misleading servicemembers into believing that Phoenix was sanctioned and recommended by the DoD. It went so far as to create and hand out custom engraved coins to servicemembers. The coins featured the school’s logo on one side and the emblems of all military branches on the other, and was similar to a “challenge coin” given to military personnel by officers to mark major accomplishments.

This report kicked off investigations by federal and state regulators who believed the school may have been violating laws against deceptive advertising and against the misuse of military insignias.

In its SEC filing, the school claims that it “immediately discontinued the use of challenge coins when the matter was raised by the DoD in July 2015, although use of these tokens, which have no value, is widespread in the military and other universities.”

Apollo claims that it has been in discussions with the military regarding the “manner in which approvals will be obtained for future sponsored events at military installations” in accordance with regulations.

It maintains that Phoenix didn’t know it was violating the rules with previous events because they had all “been approved by base officials and were conducted pursuant to written agreements.”

The DoD has given Phoenix two weeks to respond to its probation notice. After that, it will decide whether to reinstate the school or terminate Phoenix’s participation in the tuition assistance program.


by Chris Morran via Consumerist

Starbucks, KFC, Chili’s, And Delta Start Accepting Apple Pay For Almost No One To Use

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applepayMobile wallets still aren’t catching on with Americans, even a year after the introduction of Apple Pay and a month after the introduction of Android Pay. There are hundreds of millions of capable phones in consumers’ purses and pockets, so it’s not due to technical restraints. Maybe the answer is to make the system available in more stores? Yesterday, an Apple executive announced that three more large chains will accept their payment system.

All of the new places where iPhone users can wave their phones at cash registers are places to eat: Starbucks will start a pilot program at some point before the end of this year. Apple Pay was already part of the company’s iOS app: customers could use it to reload their stored-value accounts. Chili’s and KFC plan to start accepting Apple Pay sometime in 2016.

Delta has added Apple Pay to its iOS app, allowing passengers booking tickets from their smartphones to pay using their Apple wallets as well.

Restaurants and stores haven’t really been keen to adopt the payment method, though the lack of places to actually use mobile payments is part of the reason why consumers aren’t especially interested in using them, either.

Apple Pay to expand to Starbucks, Chili’s, KFC [Reuters]


by Laura Northrup via Consumerist

Consumerist Friday Flickr Finds

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Here are eight of the best photos that readers added to the Consumerist Flickr Pool in the last week, picked for usability in a Consumerist post or for just plain neatness.

(Xavier J. Peg ☠)
(Bjarne Winkler)
(Debbie Mercer)
(Joachim Rayos)
(Eric BEAUME)
(Jason Cook)
(pjpink)
(Gilbert Mercier)

Want to see your pictures on our site? Our Flickr pool is the place where Consumerist readers upload photos for possible use in future Consumerist posts. Just be a registered Flickr user, go here, and click “Join Group?” up on the top right. Choose your best photos, then click “send to group” on the individual images you want to add to the pool.


by Laura Northrup via Consumerist

Thursday, October 8, 2015

Lottery Scam Victims Send $300 Million To Jamaica Each Year

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(frankieleon)
We’ve shared warnings about lottery scams before, but the industry of scammers hurts people beyond the victims and their families. In Jamaica, lottery scams are a massive industry that’s a serious concern for law enforcement. Their victims? Elderly Americans, who send along money to cover taxes or fees on the money they’ve won.

Lottery scams in JamaicaLott have their roots in call-center offshoring in the late ’90s. Some large customer-service operations still have call centers in that country, but what the industry did was build a large population of adults who had been trained to build a rapport with callers from the U.S. and Canada.

Criminally-minded call center alumni began to call illicitly-acquired numbers, telling the people on the other end that they had won the lottery, and only needed to send money to cover taxes and fees. You probably know the drill and how this scam works by now, but its victims don’t.

One family who shared their story with CNN said that the scammers kept on calling even after their patriarch, an 81-year-old man with Alzheimer’s and dementia, and he kept sending them money.

He shot himself one Sunday while his wife was at church, leaving a note telling his family that he hoped the $2 million would come soon and vindicate him. The calls kept coming even after he died, and his was not the only suicide linked to lottery scams from Jamaica.

While Americans send $300 million every year to scammers in Jamaica, the country’s economy mostly depends on tourism. Violence between lottery scammers has killed people who aren’t involved in the industry, and it could seriously affect the tourism industry, destroying the country’s legitimate economy.

Driven to death by phone scammers [CNN] (Warning: auto-play video)


by Laura Northrup via Consumerist

Mustard Shrink Ray Squezes Out An Ounce From Redesigned Bottle

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Mary bought a new bottle of Heinz mustard, but noticed something when she got the bottle of the condiment home. The bottle had been redesigned, which masked a strike from the Grocery Shrink Ray. Even worse, she thinks that the flavor is now worse. Or does it just seem that way because the jar is smaller?

heinzmustard

Here are the two mustard containers: her old jar, the 9-ounce one, is on the right. The taller and more slender 8-ounce version is on the left. While it’s smaller, it seems larger than the old bottle. Funny how that works.

Meanwhile, noticing her first Shrink Rayed product in person has changed how Mary sees the world. “I just noticed my Kraft mayonnaise is no longer in a 32oz. jar, it’s 30 ounces!” she writes. “How often do we really save empty containers to compare?” Not very often, and when we do, we often notice the redesign without noticing the difference. That’s what makes shrink rayage such an effective way for companies to avoid raising prices.


by Laura Northrup via Consumerist