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Friday, May 22, 2015

Walmart To Require Meat Suppliers Provide Data On Antibiotics Use

http://ift.tt/1F6Ffod Antibiotics used on farm animals account for more than 80% of all antibiotics sold in the U.S., and many of these drugs are medically important to the health of human beings. The overuse of antibiotics results in the development of drug-resistant pathogens, thus making the antibiotics less effective and requiring more potent drugs. Some of the nation’s biggest buyers of meat are making the switch toward purchasing antibiotic-free meat (or meat that is only given drugs not deemed medically important to humans), and today Walmart said it will begin collecting and sharing data on the antibiotics used by its meat suppliers.

The nation’s biggest retailer is taking a three-pronged approach to this transparency effort, which will hopefully result in reduced levels of antibiotic use.

First, it is asking suppliers to adopt and implement the American Veterinary Medical Association’s Judicious Use Principles for antimicrobials.

While these principles do stress that antimicrobial use should be limited and targeted, they don’t draw a hard line against the prophylactic use of antibiotics that concerns many public health advocates. Rather, the principles state that it shouldn’t be “utilized as standard practice” and that metaphylaxis — the mass use of low-dose antibiotics — “should be actively discouraged.”

If suppliers implement these principles as written, then it should cut down on some antibiotic overuse, though some will continue to argue the necessity of prophylactic drug use.

Walmart is also asking suppliers to adopt and implement the FDA’s Voluntary Guidance for Industry #209, which includes ceasing the use of antibiotics for growth promotion.

But this just brings up the loophole of preventative prophylactic use again. Some suppliers contend that growth promotion was always just a positive result of using antibiotics for disease prevention.

“All those antibiotics-exposed animals become potential incubators for the development and spread of drug-resistant bacteria,” writes David Wallinga, MD, for the Natural Resources Defense Council, “and ultimately undercut the future effectiveness of antibiotics when actually needed to treat infections.”

The final prong of the Walmart antibiotic trident is also the one that offers the most promise: Requiring that suppliers report on their antibiotics management practices, and that these reports be made public annually.

This is the sort of transparency that advocates have been calling on the FDA to require from drug companies and farmers. The agency recently proposed a rule that would break down antibiotic use based on the type of livestock receiving the drug, but will still keep consumers in the dark about how many drugs your average cow, pig, or chicken is ingesting each day.

“In seeking transparency from their suppliers, Walmart is responding to consumer demand for knowledge in how their food is produced,” says Susan Grooters, policy analyst for Keep Antibiotics Working. “This important step forward will position Walmart to analyze the antibiotic use practices and whether medically important antibiotics are used and for what purposes.”

Grooters also calls out Walmart for not using its leverage as the country’s largest supermarket chain to demand more far-reaching changes to its suppliers’ antibiotic use practices.

“While transparency is definitely needed, continued routine use of antibiotics for disease prevention does not meet consumer expectations,” she explains. “Routine use, whether it be for growth promotion or disease prevention, creates the same public health risk, and should thus be explicitly restricted in Walmart’s policy.”

Wallinga describes the Walmart news as more business as usual.

“Walmart wants to present its announcement as a step forward on responsible antibiotic use. But it’s actually lagging behind the industry leaders,” he writes, citing more definitive antibiotics-related moves by McDonald’s, Chick fil-A, Perdue, and Tyson.


by Chris Morran via Consumerist

Watch Company Collects $1 Million On Kickstarter, Spends It All, Then Hides

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cst-01Kickstarter is not, and never has been, a store. Yet companies that use the platform to fund the production of a new product are eventually supposed to, um, make that product. Backers who contributed more than a million dollars to produce thin e-ink watches want answers from the company that promised these watches, and they aren’t satisfied with “we’re broke” as an answer.

Producing a completely new product is hard, especially when you’re a new company. We’ve shared other Kickstarter disasters here, including Linkwallet, a company that eventually promised its backers refunds sometime in 2015, after collecting pledges back in 2013.

Here’s what we know about Central Standard Timing. Their watch, the CST-01, looks like a slap bracelet with an e-ink display. It’s not a smartwatch, but it’s really cool-looking. The two cofounders asked Kickstarter for $200,000, and the backers contributed more than $1 million to make the watches happen. The project was funded in February 2013, and CST promised to deliver watches to backers in September of that year. They raised even more money accepting direct pre-orders on their own site after the Kickstarter campaign ended. Yet very few backers and pre-orderers report having watches in their hands now. What happened?

“We overestimated the capability of a manufacturing partner to transition a product we were able to make in our workshop to something that could be mass manufactured,” CST explained in a Kickstarter update. After years’ worth of problems with production, the founders say that the money has run out, and they were only able to make a few watches. You can read a very, very detailed summary of the company’s updates here, but it seems the final design was not as “final” as backers were promised, and drastic changes to the watch and band happened before real production could start. They managed to ship one small batch in February, and then…no more shipments. There’s a big difference between a prototype made in your workshop and making the same item in a factory.

Their local Better Business Bureau has received fifteen complaints about the company, and it has responded to none of them. Cooperating with the BBB is voluntary, of course, but what about an actual law enforcement agency? For another Kickstarter projects where backers were left empty-handed, the Washington state Attorney General stepped in and sued the company. That hasn’t happened yet here, though backers on the original Kickstarter page say that they have tried to contact the AG in Illinois. CST hasn’t responded to the agency’s queries.

In their last Kickstarter update, the company suggested that they could sell what they’ve already finished to an outside company, perhaps one that has the million and a half dollars or so needed to produce the watches that have already been paid for. Promising an item for $99 when it will cost $300 to produce is not a good business plan. That’s what one of the founders claimed to the New York Observer.

Does anyone even want an open-source CST-01? Probably not. Would anyone even pay the current pre-order price of $300 when you can get an actual smartwatch for less than that? Nope. Will the Illinois state attorney general sue and save the day? Will an investor swoop in, buy up the company, and create a happy ending?

We don’t know. All we know is that Kickstarter isn’t a store, and that you should keep that in mind when backing cool projects. Even if the people behind a really exciting product say that it’s ready to roll out of the factory as soon as they get some capital together, that does not mean that it’s true. Adjust your expectations and your budget accordingly.


Did the Creators of a $1M Kickstarter Botch Production or Blow the Cash on Mojitos?
[Observer]
CST-01 – It’s just not gonna happen [Forum]
CST-01: The World’s Thinnest Watch [Kickstarter]

SEE ALSO:
The Instacube: Kickstarter Success, Real-World Disaster
Kickstarter Isn’t A Store, But These People Still Want Their iPods
Do A Bit Of Research On Kickstarter Projects Before You Hand Over $100 For A $15 Watch
If A Project Funded By Online Backers Never Takes Off, Should Everyone Get A Refund?


by Laura Northrup via Consumerist

Uber Claims Disability Laws Don’t Apply To Technology Companies

http://ift.tt/1HzXJU4 Uber’s massive fleet of cars don’t belong to the company, and its drivers aren’t employees. Does that mean that they aren’t a public service, as other transportation options are, and that they don’t have to follow federal or state laws that require buses and taxis to accommodate everyone.

You may remember cases where Uber passengers with disabilities have complained about drivers’ treatment of them: one rider complained that her service dog was forced to ride in the trunk, and others have described drivers who simply abandoned passengers at the curb after, the passengers allege, noticing their disabilities.

The Daily Beast lays out the current situation: in the last year, individuals and groups, including the National Federation for the Blind, have sued Uber under the Americans with Disabilities Act. The company has argued that since they’re a technology company that simply provides a platform to process payments and connect riders and passengers. They don’t own the fleet, and drivers aren’t their employees.

Some suggestions that advocates for people with disabilities have made have been that Uber could potentially purchase some vans that can accommodate power wheelchairs, as taxi services do. They could also require training for drivers on how to not be a jerk to people with disabilities. The problem with both of these options is that they require Uber to own vehicles and to require their independent contractors to attend training…both of which would make it seem more like an employer than a technology company that facilitates rides thanks to an invisible army of workers.

Uber: Disability Laws Don’t Apply to Us [Daily Beast]


by Laura Northrup via Consumerist

AT&T Will Try To Make First Amendment Case Against Net Neutrality

http://ift.tt/1EEvUbR When you think of the Internet and First Amendment issues, your mind probably conjures up images of people being able to freely express themselves online through websites, videos, and social media. But if your AT&T, the First Amendment was created to give Internet service providers the authority to have some sort of editorial control over the data they carry.

AT&T is one of the many plaintiffs suing the FCC in the hope of gutting net neutrality a second time. And in a document [PDF] filed with the court last week, the company outlines the issues to be raised in its lawsuit.

And right there under item #1 is: “Whether the FCC’s reclassification of broadband Internet access service as a telecommunications service subject to common carrier regulation under Title II violates the terms of the Communications Act of 1934, as amended, and the First and Fifth Amendments to the U.S. Constitution.”

AT&T also plans to raise First and Fifth Amendment issues with regard to interconnectivity (i.e., the connection of ISP networks to the backbone of the Internet) and whether wireless smartphone data should be classified as broadband.

The document sheds little light on AT&T’s actual arguments in these matters, but as Ars Technica’s Jon Brodkin points out, Verizon tried something similar in its lawsuit that ultimately neutered the original net neutrality rules.

In 2012, Verizon argued [PDF] that the 2010 Open Internet Order “infringes broadband network owners’ constitutional rights. It violates the First Amendment by stripping them of control over the transmission of speech on their networks.”

The company contended that “Broadband networks are the modern-day microphone by which their owners engage in First Amendment speech.” Note that this is not a statement about broadband users exercising their First Amendment rights on the Internet; it’s about the owners of broadband networks.

Verizon likened the operation of a broadband network to running a news organization on which it has “editorial discretion.”

“Just as a newspaper is entitled to decide which content to publish and where, broadband providers may feature some content over others,” wrote the company, making the case for why ISPs should be able to decide which content gets a higher priority over the rest of the Internet traffic. “Broadband providers could also give differential pricing or priority access to their over-the-top video services or other applications they provide, or otherwise feature that content.”

Of course, this sort of paid prioritization is exactly why the net neutrality rules were put into place, so that an ISP can’t simply decide that the company that pays it the most will reach customers faster. That puts the choice of available content in the hands of a company that you pay to do nothing more than act as a neutral conduit for your Internet access.

Without net neutrality, AT&T, Verizon, Comcast & others could not only prioritize those media outlets that pay them for the best access, but which are willing to put their companies in the best light. Sites like Consumerist and countless others that depend on a neutral Internet to be able to reach as many people as possible could be hamstrung in favor of deep-pocketed content providers who are not critical of the ISPs controlling the pipes of the Internet.


by Chris Morran via Consumerist

Cable Company Tech Arrested After Allegedly Grabbing, Shoving Customer

http://ift.tt/eA8V8J Cable company installation horror stories usually involve things like poorly run cords, maybe a dead gecko, gaping holes in walls, possibly having your house condemned, and the occasional tech who pees into a bag instead of in the bathroom. But a woman in Staten Island says a disagreement with her Time Warner Cable tech escalated to the point of him assaulting her in her house.

The customer tells CBS2 that when the TWC tech arrived at her home, there was confusion about whether he was supposed to service just the phone service of both phone and cable. That eventually got ironed out, but the appointment had to be rescheduled.

The woman, admittedly irritated, then asked the tech to leave and tried to read the name on his ID tag. That’s apparently when things got out of hand, according to the customer.

“He grabbed my right arm with both hands and shoved me against my front door, and he held me there for a couple seconds,” she tells CBS2. “I was screaming and yelling for him to get off me. ‘Get off me! Just get out of my house!’”

She says the incident occurred in front of her young daughter.

“I was in fear for my life and my daughter’s life,” recalls the customer. “And he’s a technician. He had his tools on him. I didn’t know if he had a weapon on him.”

The tech left after the customer said she’d call 9-1-1. She made good on this threat after he was gone and police arrested the tech only blocks from her house.

However, because the woman had no visible injuries, the tech was only charged with second-degree harassment.

Like many cable techs, the one involved in this incident is not an employee of the cable company but works for a third-party contractor hired by TWC.

TWC says the tech in question is no longer doing work for them and that the company is “working with law enforcement as they investigate what happened.”


by Chris Morran via Consumerist

McDonald’s Now Threatening To Sneak Into Your Kitchen, Steal Your Food

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pantryherbsFive years ago, we warned you that before long, “artisanal” would become the new “organic,” and companies would adopt it in their marketing. The prediction came true, and companies like McDonald’s and Arby’s are advertising “artisan” mass-produced meat products. In advertising their artisan grilled chicken products, McDonald’s may be taking their “we use real food, honest” thing a little too far.

Reader Gayle spotted this sign at her local McDonald’s, and it reminded her of our post featuring a McDonald’s placemat that reminds customers that they used to use highly-processed beef trimmings, or “pink slime,” in their burgers.

artisan_drivethru

artisan_grilled

The basic idea is good: they’re trying to get across the idea that McDonald’s uses simple ingredients like the ones people use to cook from scratch in their home kitchens, including “pantry spices.” Or they’re threatening to come to my house and steal all of my food: I’m not quite sure which.

“I guess they figure to improve the quality of the food and save money they’ll use what’s in OUR refrigerators/kitchens!” Gayle wrote. Artisan meats, pantry spices…McDonald’s is going a little too far to try to attract an American public that is more concerned about what goes in their food.


by Laura Northrup via Consumerist

We’re Finally Getting A Bacon Emoji, 37 Others In Update Next Year

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On the list. Avocado is pretty delicious, too.

On the list. Avocado is pretty delicious, too.

The good news is, we’re getting a bacon emoji, allowing current and future generations to adequately express their pork-related emotions. The bad news? You’ll have to wait about a year for it to happen.

Bacon and 37 of its illustrated brethren will join the emoji family in June 2016, after the Unicode Consortium’s approval goes through.

The group’s emoji subcommittee, otherwise known as the people who hold your carefully crafted emoji communications in the palms of their hands, released the finalizer list of additions [PDF], slated to show up in a June 2016 update of Unicode 9.0, reports Yahoo!.

Unicode 8.0 just came out a month ago, updating existing emojis with varied skin tones and adding a much-needed taco, unicorn and others. Still not hot dog, however.

Below, the full list of emojis you will have to wait a year to use:

• Face with cowboy hat
• Clown face
• Nauseated face
• Rolling on the floor laughing
• Drooling face
• Lying face
• “Call me” hand
• Selfie
• Raised back of hand
• Left-facing fist
• Right-facing fist
• Handshake
• Hand with first and index finger crossed
• Pregnant woman
• Face palm
• Shrug
• Man dancing
• Prince
• Man in tuxedo
• Mother Christmas
• Wilted flower
• Scooter
• Motor scooter
• Octagonal sign
• Clinking glasses
• Black heart
• Croissant
• Avocado
• Cucumber
• Bacon
• Potato
• Carrot
• Fox face
• Eagle
• Duck
• Bat
• Shark
• Owl


by Mary Beth Quirk via Consumerist

Time Warner Cable Also Being Wooed By French Suitor

http://ift.tt/1zRtBtx It’s like something out of a romantic comedy that stars a couple of mid-level TV actors and gets dumped into theaters in mid-March: Fresh on the heels of being left at the altar by big-bucks beau Comcast, Time Warner Cable apparently finds itself being courted by a pair of very different suitors — a nice guy from Connecticut with rich friends and a mysterious French billionaire currently on a stateside shopping spree.

We already knew about Charter trying to play rebound-romance with TWC. Even though the Stamford, CT-based cable/ISP operator is significantly smaller than the target of its affection, the move is really being driven by billionaire John C. Malone, the Chairman of Charter’s biggest shareholder, Liberty Media.

Geographically, that deal would make sense, as Charter’s current markets would give the combined companies increased coverage in the Northeast — TWC already blankets New York City and much of upstate NY; Charter would fill in several markets in Connecticut and Massachusetts — the Carolinas — TWC is the dominant provider in North Carolina and has spotty markets in the South; Charter would increase coverage in both states — and in the Los Angeles area where TWC is the prime pay-TV and broadband provider.

So it would be a sensible deal from a business perspective, melding two of the country’s largest providers. Whether or not regulators approve it is another topic entirely, though FCC Chair Tom Wheeler has let it be known that his Commission is not taking a default anti-merger stance.

But is the deal that Charter and its American billionaire backer put together going to be sexier than the one reportedly being handcrafted by French billionaire Patrick Drahi and his company Altice?

Altice has already made a deal this month to acquire 70% of regional broaband/cable company Suddenlink for $9.1 billion, and yesterday the Wall Street Journal reported that Drahi met with merger-mad TWC CEO Rob Marcus to chat about the possibility of an international romance.

Then this morning Reuters reports that things are getting serious, as Altice looks to line up banks to back its bid for the Manhattan-based #2 cable company.

Reuters’ sources say it’s not definite that Altice will make an official bid for TWC, but that talks are ongoing.

We’d be shocked if any bid for TWC comes close to the $45 billion price tag of the failed Comcast merger. Charter only offered around $31 billion before being dumped because TWC knew it could get a lot more from Comcast, but now TWC may be more flexible about its worth.

Altice has already splashed down $40 billion for different acquisitions in just the last 18 months. Is the company prepared to double that just to acquire Time Warner Cable?


by Chris Morran via Consumerist

The “Floppy Organ” Is An Instrument Made Out Of 49 Floppy Disk Drives

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Just because technology is obsolete in one way doesn’t mean it can’t still be put to use in another. Proving that point is a group of German designers who have resurrected floppy disks from the box of irrelevant computer technology, using 49 of them to create sweet digital music on an instrument called the “Floppy Orgel.” Which yes, translates to “Floppy Organ” in English.

And to be clear, when I say “sweet,” I mean, it sounds exactly like a floppy disk drive that’s making music. Or rather, 49 of them.

The good-humored gang at Toolbox Bodensee e.V., non-profit youth group out of Markdorf, Germany says the Floppy Organ’s disks are connected to an Arduino Uno controller board that runs a code to translate MIDI signals from an electronic keyboard into motor pulses for the drives.

Thus far, the Floppy Organ has a few classics under its belt, including the Pirates of the Caribbean theme, Celine Dion’s “My Heart Will Go On” and the Tetris theme.

Now go ahead and snicker at the headline, you know you want to because inside, we are all 12 years old.

(h/t UPI)


by Mary Beth Quirk via Consumerist

Taco Bell Tests Return Of Beloved Beefy Crunch Burrito

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taco-bell-throwback-burrito-testThe Beefy Crunch Burrito is a Taco Bell menu item that periodically reappears on the menu. It has developed a cult following because of these sporadic appearances, sort of like the McRib. Now it’s part of a “throwback burrito” promotion that the chain is testing in Louisville, which is how we learned of the strange subculture obsessed with this product.

The earliest appearance that we know of at Taco Bell was in 2011. It was a delightful pairing of Taco Bell food and Frito-Lay chips, with Flamin’ Hot Fritos, beef, rice, sour cream, and nacho cheese. We’re not sure where the cult following came from, but the “movement” to bring the burrito back everywhere has 4,576 Twitter followers and more than 17,000 Facebook fans.

After word got out through Reddit that the burrito was being tested in Louisville, people began to make plans.

Probably not serious plans, but when people are even joking about doing things like flying most of the way across the country for a $2 burrito, you know that people are excited about a product.

The other throwback burrito is the Cheesy Double Beef Burrito, which is different from its previous version because it adds some rice. That burrito dates back to 2009.

Taco Bell Testing “Throwback Burritos” Including the Return of the Beefy Crunch Burrito [Brand Eating]


by Laura Northrup via Consumerist

CDC Links Salmonella Outbreak Reported in 9 States To Sushi Made With Raw Tuna

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(ChrisGoldNY)

(Not the sushi in question. ChrisGoldNY)

Raw seafood might be delicious, but there’s always that chance that it could make you sick: The Centers for Disease Control and Prevention says that while it hasn’t conclusively determined the cause of a recent salmonella outbreak that’s spread to nine states and infected up to 53 people, it could be linked to sushi made with raw tuna.

The CDC says in a news release that the outbreak of a specific strain called paratyphi B occurred between March 5 and May 1.

As for where this sushi is coming from, it’s unclear: Health authorities have discovered five clusters where people had all eaten sushi in the same restaurants, though “a common brand or supplier of raw tuna has not been identified and there are no specific steps for restaurants, retailers, or consumers to take to protect their customers or themselves.”

The U.S. Food and Drug Administration is on the case, however.

“If a specific food or source linked to the illnesses is identified, the FDA will work to remove it from the marketplace and alert consumers to avoid it,” it said.

Multistate Outbreak of Salmonella Paratyphi B variant L(+) tartrate(+) Infections [CDC.gov]
FDA Investigates Multistate Outbreak of Salmonella Paratyphi B variant L(+) tartrate(+) Infections [FDA.gov]


by Mary Beth Quirk via Consumerist

FCC Chair: Relax, Cable Companies, Not All Mergers Are Necessarily Doomed Forever

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FCC Chairman Tom Wheeler speaking at the TechCrunch Disrupt conference on May 4, 2015.

FCC Chairman Tom Wheeler speaking at the TechCrunch Disrupt conference on May 4, 2015.


The collapse of the much-discussed, absolutely enormous Comcast/Time Warner Cable merger earlier this year might have been an occasion for consumers and consumer advocates to cheer — but for businesses, it was much less good news. Cable companies that want to buy other cable companies are kind of freaked out: what if the FCC is hostile to their plans, too?

The advice to them from FCC chairman Tom Wheeler? Chill out: the FCC is not entirely anti-merger, and will review each case on its own merits.

That’s what Bloomberg reports Wheeler told the top execs at TWC and Charter in a pair of phone calls this week, anyway.

The news is almost certainly exactly what business leaders want to hear, as talks about cable mergers are still all the rage — and TWC is still considered a very attractive acquisition target. Not only is Charter still interested but also, Reuters reports today, French telecom firm Altice is interested in a bid.

And apart from TWC, there is of course the still-pending DirecTV/AT&T merger, as well as lots of moving and shaking with smaller, regional companies as well.

It should not necessarily have to be news, either to business leaders or to consumers, that a regulatory agency plans to do its job carefully each time it is asked, and to analyze each singular merger as a distinct entity on a case-by-case basis. And yet, here we are.

That Wheeler called TWC and Charter specifically would seem to indicate that the Commission would not be as averse to that merger as they (and the rest of us) were to the idea of a combined TWC and Comcast. It’s not exactly an encouragement, but it does seem to imply that if Charter extends a second offer — and if TWC is inclined this time to accept — it seems likely that move would face less opposition all around than the TWC/Comcast deal did.

No Merger Ban, FCC Said to Tell Time Warner Cable, Charter [Bloomberg]


by Kate Cox via Consumerist

NHTSA Once Again Flexes Regulatory Muscle Over GM, Manufacturers Who Used Takata

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Since taking the helm of the National Highway Traffic Safety Administration in January, Mark Rosekind has made his intention to hold automakers responsible for safety issues well known. This week, the agency continued tightening the reins by extending oversight requirements imposed on General Motors stemming from its ignition switch defect and invoking its legal authority to speed up the recall process related to millions of vehicles recalled for Takata airbag defects.

The Detroit Free Press reports that the two separate actions provide evidence that Rosekind and NHTSA are taking a more rigorous approach to recalls and enforcement.

The first action extends the agency’s overnight of GM’s review, decision-making and compunctions about potential safety issues for another year.

Under the extension, GM is required to submit reports to the agency and meet with NHTSA staff on a monthly basis in order for regulators to monitor the manufacturer’s investigation process for potential safety issues.

“We expect to see the improvements they’ve made continue and that their new approaches are applied to every GM safety issue and every recall,” U.S. Transportation Secretary Anthony Foxx said in a statement. “Today’s action will help keep them on the right track.”

Oversight by the agency was part of a 2014 agreement with GM, following the recall of 2.6 million cars with potentially faulty switches, an issue the automaker allegedly hid for nearly a decade.

In a statement to the Detroit Free Press, a GM spokesperson said the meetings have allowed it to “foster a relationship that’s candid, transparent and totally focused on the safety of our customers. We’ve come a long way and we fully intend to build on this progress.”

The second action involved what is now the largest auto recall in history: Takata airbags that can spew pieces of shrapnel upon deployment.

For the first time in its history NHTSA invoked its legal authority under the Transportation Recall Enhancement, Accountability, and Documentation Act (TREAD Act), that it was given nearly 15 years ago.

The agency filed documents with the Federal Register on Thursday that will speed up and coordinate the recall for the millions of vehicles equipped with Takata airbags, the Detroit Free Press reports.

“NHTSA is launching a legal process that will allow us to bring together auto manufacturers whose vehicles are affected, along with Takata and other parts suppliers,” Foxx said in a statement. “That way, they can organize this recall effort and get it done as quickly and effectively as possible.”

The stepped up legal action comes just days after Takata announced it would recall 33.4 million vehicles equipped with the potentially deadly airbags that have been linked to six deaths and more than 100 injuries.

NHTSA tightens oversight for Takata, GM [Detroit Free Press]


by Ashlee Kieler via Consumerist

Family-Owned Frisch’s Big Boy Restaurants Sold To Private Equity Fund

http://ift.tt/1cRY5Ig Marking the first time since Frisch’s Big Boy started its first drive-thru in 1939 that the chain won’t be under family ownership, the Cincinnati-based restaurant company says it’s being sold to a private egquity fund for about $175 million.

Frisch’s Big Boy — not to be confused with the other Big Boy restaurant chain headquartered out of Michigan — says NRD Partners I will buy all outstanding shares for $34 each.

CEO Craig Maier said in a statement that the company is pleased to have reached an agreement that “maximizes value” for shareholders while ensuring that the chain can “continue to provide a full-service family dining experience to our guests,” said Craig Maier, Frisch’s Chief Executive Officer.

“This is the culmination of over two years of strategic planning and this is the right transaction for the Company,” Maier said. “Frisch’s has been a family operated business since my grandfather opened our first drive-in in 1939. On behalf of my entire family, I’d like to thank our loyal customers for allowing us to serve them ever since.”

Both Maier and the marketing vice president will retire, though they’ll continue on as franchisees. The deal is slated to close by the end of September.

The regional chain owns about 95 family restaurants in Ohio, Kentucky and Tennessee, and has another 26 locations operated by licensees.


by Mary Beth Quirk via Consumerist

New Orleans Restaurant Says It Fired Server For Adding Racist Slur To Customer’s Receipt

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Every time we see a receipt that has some kind of slur, insult or otherwise awful language on it, we hope as hard as we can that it’s the last time. Sadly, yet another instance of humans being horrible to each other has surfaced: A New Orleans restaurant says it’s fired a server accused of adding the “N” word to a customer’s receipt yesterday.

A Facebook user posted a photo of a receipt from the restaurant that includes the words “N—– 100% DISLIKE” on it, saying her daughter received it on Thursday.

(via Facebook)

(via Facebook)

After the image made the rounds on social media, the restaurant posted a statement on its website saying it was “shocked and appalled” and apologizing for the server’s actions, confirming that he had been “terminated immediately after management found out they violated company policy.”

The restaurant goes on to write that it’s “committed to treating everyone, employees and customers alike, with dignity and respect,” adding that the “unfortunate actions of this one employee do not mirror the mission of” of the establishment’s non-discrimination policy.

“We are extremely apologetic for any inconvenience this may have caused. We have been serving customers from around the world for more than 6 years, and our employees work their hardest to go above and beyond to ensure visitors have a pleasant and respectful experience,” the restaurant says in its statement.

It also apologized on Twitter, saying it was working “around the clock to rectify the situation.”

This isn’t the first time we’ve encountered a racist or otherwise awful addition to a receipt or elsewhere in an order — just this week, three Pizza Hut workers were fired for writing “KKK” and drawing a swastika inside a customer’s pizza box.

But once again, we can’t help but hope it will be the last time we have to report about such an extreme lack of basic human decency and respect for one another.


by Mary Beth Quirk via Consumerist

Are Your Packages Really More Secure With UPS’ New Access Point Service?

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(frankieleon.)

(frankieleon.)

Last October, United Parcel Service announced it would attempt to cut down on delivery stops and protect consumers’ packages from sticky fingers with its Access Point service that drops off packages at local businesses where you can pick them up at your convenience. While the idea seems great in theory – who doesn’t want to protect their unattended packages? – in practice, it appears there are still a few kinks to work out: Mainly that people aren’t aware of the service, and the packages may not be as secure as we’d hoped.

Those issues certainly appeared to be the case this week when an editor for ANIMALNewYork spotted “more than two dozen packages crammed into the aisle” of a small local grocer.

When UPS announced the service, it said it was designed for people who work or live in big cities, where packages left on the doorstep could be stolen. It would allow consumers to skip waiting at home to sign for a package and instead pick them up at the pharmacy, convenience store, dry cleaners and other local businesses.

Prachi Gupta says in her post that she was unaware of the Access Point service until she received a notice that one of her packages had been delivered to the grocer. Upon arriving at the store, she says she was greeted with a long line of customers, several frustrated with this new service.

“One frustrated woman told me that she had no idea why her package was sent to a bodega,” Gupta writes. “Another man complained that his packages had been routed to two different Access Point locations.”

As for her package, it was actually deemed undeliverable to the store twice thanks to a required signature. She only learned the package was at the store through a UPS slip left on her door.

An employee at UPS’s West Houston Street facility tells ANIMALNewYork that several customers have expressed their displeasure with these new service.

Aside from the frustration of not knowing about the service or the requirement that you have to slog out into the city to retrieve it, the bigger issue appears to be the fact that these packages were left in the open.

The local grocer tells Gupta that packages are usually kept in a room below the store. It wasn’t clear exactly why the packages were left “in the aisle for at least an hour.”

UPS vice president of new product development, Stephanie Callaway, tells ANIMALNewYork that leaving packages out in the open is “not what we consider to be a secure location,” and that the company would look into the situation.

She went on to say that the issues seen this week were likely the result of local businesses getting acclimated to the new service. So far, New York has designated about 550 businesses, including dry cleaners, bodegas and other store, as Access Point locations.

For the most part, she tells ANIMALNewYork that the feedback from retailers and customers has been positive.

“The numbers were off the charts,” she said. “Ninety-eight percent said they had a good experience while they were picking up their package. It’s not typical for us to see that.”

Your Package Might Be In The Grocery Aisle Due To New UPS Service [ANIMALNewYork]


by Ashlee Kieler via Consumerist

Target Buyers Report That Resellers Have Been Banned

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lillypYou may remember last month when Target put out its limited-quantity special Lilly Pulitzer collection, and frenzied fans waited in line, fought in the store aisles, and even crashed the retailer’s website. Past Target collaborations with big-name designers have resulted in those items being flipped on eBay for a bunch of money, but after the Lilly Pulitzer debacle, Target has reportedly banned resellers from buying from them.

The Internet makes retail arbitrage super easy: you can buy an item on sale in one location, or even at regular price, and sell it using eBay, Amazon, or some other venue to a person who doesn’t have access to that item. That’s basic economics, and it can be a full-time living for many savvy people.

eCommerceBytes reports that one reseller was told that he is no longer allowed to buy from Target online, even though he has spent more than $100,000 there in the last year alone. Why doesn’t it matter that he has been such a good customer? Resellers aren’t good customers from Target’s point of view: they’re hoping that customers who come in for the Lilly Pulitzer event or to buy items at loss-leader prices will buy other things with a higher markup. A reseller will load up on only the low-priced items and sell them for a profit, instead of buying a normal family’s cart full of goods and making more profit for Target.

Target employees are directing alleged resellers to the company’s online terms and conditions. Things reportedly changed after a May 12 memo, which instructed employees not to allow customers with tax exempt IDs to make purchases. Target also appears to be, um, targeting suspected resellers and banning them from shopping online.

Target Bans Resellers after Last Month’s Lilly Pulitzer Incident [eCommerceBytes]


by Laura Northrup via Consumerist

Soon You’ll Be Able To Easily Buy The Stuff Showcased In Ads Played Before YouTube Videos

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Soon ads like this one that play before YouTube videos will allow viewers to easily buy the promoted product.

Soon ads like this one that play before YouTube videos will allow viewers to easily buy the promoted product.

Have you ever sat through an advertisement before being able to watch that super cool, totally in-the-moment viral video on YouTube, and thought “Man, I really need that [insert random item you probably don’t need]?” No? Okay, but in case that ever is you, Google wants to ensure it’s as easy as possible for you to make a purchase right then and there.

ABC News reports that Google is adding purchasing power for products to its TrueView advertisements – those short clips that play before a YouTube video – in an attempt to better connect retailers and consumers.

Google’s senior vice president of advertisements and commerce, Sridhar Ramaswamy, made the announcement during a keynote at Ad:Tech in San Francisco Thursday, saying the new venture will capitalize on consumers’ need for instant gratification.

The idea behind the new ad buying service – which could be a revenue machine for the company – is to coax people to actually watch the ads, then click on the product and make a purchase on the retailer’s website, ABC New reports.

“In a world where people want things right away, this is the ultimate expression of a full-purchase journey within an ad,” Ramaswamy said. “For the first time, viewers will be able to not only learn about products through video — they’ll be able to shop for them as well — seeing product listings within the video itself.”

Furniture retailer Wayfair tested the system and reportedly saw their revenue triple and a 20% increase in the number of people who stick with the ad until it ends, Ramaswamy said.

Google’s announcement about the souped up ads on YouTube comes just days after it was reported the company would add “buy” buttons to mobile search results, a move that will increase the company’s rivalry with other online marketplaces such as eBay and Amazon.

Google Brings Shopping Experience to YouTube [ABC News]


by Ashlee Kieler via Consumerist

Consumerist Friday Flickr Finds

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Here are twelve of the best photos that readers added to the Consumerist Flickr Pool in the last week, picked for usability in a Consumerist post or for just plain neatness.


by Laura Northrup via Consumerist