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Friday, April 17, 2015

Is The RadioShack Brand Name Even Worth Anything?

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All of RadioShack’s stores have been either shut down or sold and have now re-opened to sell only Sprint phones alongside batteries. Yet the owner of those stores, Standard General, didn’t negotiate to buy the RadioShack brand name along with the stores. It will be auctioned in May along with the rest of the company’s intellectual property, which includes the Radioshack.com URL and their mailing lists. Standard General may bid on the brand name, but they obviously don’t think that it’s very important.

If the brand stayed dormant for a few decades until radios were a faint memory and it becomes difficult to remember the time before everyone walked around wearing face and wrist computers, it might become valuable. Right now, it’s not worth much at all. Over at AdAge, Kevin Singer points out that maybe owning the name doesn’t really matter in the long run: a slimmed-down RadioShack business model could focus on selling earbuds, chargers, and batteries for the electronics that we already own instead of pushing new and pricey gadgets. Some electronics purchases aren’t very glamorous, but are very time-sensitive.


Right now, brands with authenticity and history are trendy. Yes, that’s a bit of a paradox. For a really strange example, look at the clothing brand Madewell. A few generations ago, the company was a New England-based maker of workwear like overalls and lined denim jackets. Now it’s a brand of women’s clothing that’s a high-end sibling of J. Crew. The company didn’t spend $20 million on the company’s brand name, of course: a fashion designer paid $125,000 for the trademark back in 2003. The following year, he transferred it to Mickey Drexler, who is now the CEO of J. Crew. Originally, the idea was to revive the Madewell workwear aesthetic, but that plan didn’t work out. Instead of the planned reinterpretation of classic workwear, the company now sells pre-ripped jeans for more than $300. This would probably annoy the Russian immigrant who started the original Madewell during the Great Depression. The brand name and “heritage” of Madewell remains valuable, though, giving the brand a faux authenticity that has nothing whatsoever to do with the original Madewell brand.


Of course, just because a brand is available for cheap, that doesn’t mean it has any value. The name of Circuit City, a big-box electronics chain, sort of lived on in the form of an e-commerce site, but even they gave up, because no one has all that much affection for Circuit City.


RadioShack is different, but the RadioShack that people remember fondly no longer existed by the time the chain declared bankruptcy. People remember the store of the ’70s and ’80s that sold their first computer and maybe a few remote control cars. We can buy consumer electronics just about everywhere now, as long as there’s a mobile data signal.


The RadioShack Name: Worthless or Worthwhile? [AdAge]




by Laura Northrup via Consumerist

Tobacco Company Credits Falling Gas Prices With Rising Sales

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Gas prices have fallen signifiantly in the last year or so, which is great news for consumers, if not necessarily for gas stations. There’s another hidden winner in this situation: tobacco companies. Customers who are spending less on gas have more money to spend on cigarettes, and gas stations happen to be a convenient place to buy them.

Of course, no one’s going to say, “Hey, it only cost $40 to fill up my tank: time to take up smoking!” Yet having more spending money might lead people who already smoke to buy at a gas station instead of buying in bulk elsewhere. That analysis comes from an actual tobacco company: Reynolds American Inc. released its earnings report, and it showed the first increase in sales since 2004 for that company. (Reynolds makes Camel and Natural American Spirit brands of cigarettes, and Grizzly and Kodiak snuff brands.)


Company representatives don’t actually expect that increase to last, but they do credit falling gas prices with the slight boost in sales.


Think how much tobacco companies could boost their profits if they actually used the free mascot that satirical news program “Last Week Tonight” designed for them!


Smokers Spend Gasoline Savings on Tobacco, Fueling Surprise Gain [Bloomberg]




by Laura Northrup via Consumerist

IKEA Releases Catalog Of Furniture That Will Charge Your Phone For You

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USA_PR_Wireless_charging Last month, IKEA announced it would soon be releasing furniture with built-in charging technology so yu could power-up your phones, tablets, and other devices. Now the Swedish home furnishing giant has released a catalog showing off the first of these products that will be available this spring.


The catalog [PDF] released to the press today shows products that fit into three general categories: wireless device charging pads intended to fit in with your home decor, furniture with built-in chargers, and a device that turns everyday furniture into a wireless charger. The retailer is also introducing its own line of wireless charging covers for iPhones and Samsung’s Galaxy phones.


If you’re looking to add a pop of color to your home, then you probably want to look elsewhere. The charging furniture and other products are almost exclusively solid white, with the occasional gray or piece of wood present.


In terms of furniture, IKEA is launching two new nightstands — the SELJE ($60) and the NORDLI ($110). Both have a built-in wireless charger in the top surface and a USB charging port.


Then there are three lamps. The VARV floor lamp ($119) is 67″ tall but has a small charging platform attached the pole about halfway up. There is also a much smaller VARV table lamp ($70) with the charging platform for a base. The same goes for the $80 RIGGAD work lamp. Like the nightstands, all the light fixtures have a place to plug in a USB charger.


The standalone charging pads range in price from $28 for a pad that can only charge a single device to $65 for a pad that can charge up to three. As you probably guessed, these each include USB port for charging purposes.


Finally, there’s the $30 JYSSEN charger, which slides into existing cord management slots on some IKEA furniture, but which — with the help of a drill that IKEA will also be selling — can be slotted into any piece of furniture (that you can cut a big enough hole into).




by Chris Morran via Consumerist

Creator Of The Cronut Says He Eats One Every Day Because Come On, Of Course He Does

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Perhaps you’ve experienced that cycle familiar to many home cooks: You come up with a recipe, it turns out reeeally well and so you end up making it a lot… until eventually, you get sick of it and move on, dusting that favorite off now and again. But Dominique Ansel, the creator of the cronut, has to eat one of his pastries every single day as part of his job. Poor guy.

In a video interview with Bloomberg as parts of its “Eureka!” series, Ansel explains how he came up with the idea for the immensely popular pastry that launched a thousand other frankenpastries.


When he was starting his bakery in 2011, he said he wanted to do a doughnut because well, this is America and we love our doughnuts. But being French, he didn’t have his own recipe. So he just decided to combine his beloved croissant with the traditional fried dough.


“I really love croissant and I wanted to combine some similar techniques and textures,” he explains, adding that it took him about three months of playing around before he came up with the final recipe.


The cronut arrived in 2013 and was greeted almost immediately by lengthy lines at the bakery from customers trying to get their hands on the limited amount offered every day.


No customer can beat Ansel’s cronut-eating record however, as he says he still eats one every single day.


“I do have to eat a cronut every day for quality control,” he says with a grin. “I know it’s a good excuse.”


Some people have all the luck.


The Father of the Cronut on How He Created a Pastry Revolution [Bloomberg]




by Mary Beth Quirk via Consumerist

Amazon Shuts Down Service That Let Users Test Apps Before Buying Them Because No One Was Really Using It

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(Screengrab via TechCrunch)

(Screengrab via TechCrunch)



If you haven’t used — much less heard of — Amazon’s TestDrive service, designed to let customers check out how an app works before buying it, you’re not alone. The company says it’s shutting the program down due to “a significant decline” in usage, among other factors.

Launched in 2011, TestDrive let customers in the Amazon Appstore try out new applications using a browser-based simulation of Android, letting users control an app and see what it would be like to use on their Android device. The feature was also included on Android phones later as well, TechCrunch reports.


Along with the fact that not enough people were using TestDrive, Amazon said the “free to play” business model also contributed to the feature’s shutdown — many popular apps are mobile games where publishers make their money through in-app purchases instead of relying on raking in cash through paid downloads.


There’s no risk in “purchasing” a free app and not liking how it works, because well, you didn’t pay anything for it, so there’s no need to test it out beforehand if you can just delete it later without losing your money.


It seems developers weren’t really jumping to be a part of TestDrive either, as Amazon’s site notes only 16,000 apps took advantage of the service — a number that stayed the same between 2012 and now. Which means many Amazon users could’ve just been bumping into a wall when the app they wanted to test drive wasn’t supported.


Farewell, TestDrive, we hardly knew ye. No, really — we didn’t even know you existed.


Amazon Shuts Down TestDrive, The Appstore Feature That Let You Try Apps Before Downloading [TechCrunch]




by Mary Beth Quirk via Consumerist

Report: Justice Dept. May Recommend Blocking Comcast, Time Warner Cable Merger

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It’s been well over a year since Comcast announced its $45.2 billion plan to buy Time Warner Cable and regulators at the FCC and Justice Dept. have yet to indicate publicly whether they plan to approve the deal or sue to block it. However, a new report claims that antitrust lawyers at the DOJ are leaning toward putting the kibosh on this marriage of the nation’s two largest cable operators.

According to Bloomberg, the DOJ’s antitrust division may recommend within the coming weeks that the agency sue to block the merger.


It will be up to Renata Hesse, a deputy assistant attorney general for antitrust, and other members of the DOJ leadership to decide whether to follow that recommendation.


Bloomberg reports that the antitrust team has recently been contacting third parties with interests in the deal to gather the evidence the DOJ would need if it decided to sue to prevent the merger.


The FCC also has a say in the fate of this merger, but Bloomberg claims that the Commission has not been negotiating with Comcast about any conditions the government might put on the deal if it were approved.


Comcast maintains that “There is no basis for a lawsuit to block the transaction,” and still contends that the combining of the two companies “will result in significant consumer benefits — faster broadband speeds, access to a superior video experience, and more competition in business services resulting in billions of dollars of cost savings.”




by Chris Morran via Consumerist

Chinese Luxury Car Buyers Shop The Very Unglamorous Gray Market

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Here at Consumerist, we’re fascinated with the global gray market: the system of parallel imports that gives us Omega watches from Paraguay at Costco and a pirate Trader Joe’s store in Canada. There are even bigger things that trade on the gray market, though: in Shanghai, there’s a place where luxury car buyers can save money by purchasing cars that haven’t been imported through official channels.

Shoppers looking for a great deal on a BMW or Mercedes can head to the Free Trade Zone in Shanghai, where they can find what can best be described as a “car store” that lacks any of the amenities that we normally associate with car dealerships, especially for luxury brands. The Wall Street Journal explains that the dealerships lack amenities like fancy seating and free snacks and beverages that you might expect in a high-end dealership. The advantage, which many buyers find too good to resist, is that they can save about 20% on the normal price of imported cars in China.


The two-month-old Waigaoqiao Automobile Exchange Market also lacks sales staff who know the merchandise as well as the employees of a normal dealership might. That makes sense, because they have to sell a wide variety of models, so they don’t have deep knowledge of any given brand. “Here we sell different brands and I must teach myself,” a salesman who used to work at a Volkswagen dealership explained.


Buyers find the conditions sparse and the staff gruff at best and rude at worst. They’re still buying, though, since they can’t resist a good deal. Eliminate haggling, and this might be the ideal car-buying environment for most Americans.


At Chinese Gray-Market Car Dealers, the Price Is Right [Wall Street Journal]




by Laura Northrup via Consumerist

Households Earning $75,000 Eat Out Too Much To Save Any Money

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Earlier this week, the news broke that Americans are, as a whole spending more on dining out than on groceries. In a related piece of news, a study from bank SunTrust says that a surprisingly large portion of American households that earn $75,000 per year live paycheck to paycheck because they’re spending too much money on “lifestyle expenses” to put any money away.

Publishing these survey results was part of the bank’s push to get customers to save more money: in their SunTrust savings accounts, naturally. They also asked customers about their retirement savings, and why they aren’t saving money toward their goals. That led to the statistic making headlines: 1/3 of participants with incomes of $75,000 or more say that they aren’t reaching their savings goals. Out of those people, 68% said that they were spending too much on dining out. Not just lifestyle factors in general: specifically, they chose dining out as the reason why they aren’t saving enough money.


In an even sadder statistic, most customers between ages between ages 43 and 54 (63%) said that they don’t think they’re saving enough money for a comfortable retirement.




by Laura Northrup via Consumerist

Don’t Be Shocked When Lowe’s Won’t Sell You A $2,999 Fridge Mistakenly Priced At $298

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lowespricingerror No matter how many times we remind everyone that stores are generally under no legal obligation to honor a pricing mistake, some folks still seem to think that a retailer must make good — and lose hundreds, possibly thousands, of dollars — on something as obvious as a decimal error.


The latest story comes out of the Jacksonville, FL, area, where a couple spotted a fridge being sold at Lowe’s for 90% off its $2,999 original price.


“I was thinking this is crazy; this can’t be right,” the wife tells WJXT-TV. “We found a man working at Lowe’s on the floor and flagged him over and said we’re ready to purchase this, so we give them the tag and he immediately says, ‘Oh, no, we’re not going to sell it for this.'”


And even though they were told immediately that it was a pricing error and that the store couldn’t honor the $298 price on the tag, the couple insisted that they should only have to pay what it says on the tag.


“I asked him, ‘Why did you post this if it isn’t the right price? Like why did you put this about the fridge if you’re not going to honor it?’… And he said they don’t look at the price, they only look at the item number and then they tag it where it needs to go.”


In an effort to reach a resolution with the shoppers, the store offered them the fridge at $1,700 plus a $100 gift card.


But the couple refused that offer and say they have contacted a lawyer to get the fridge at the advertised price.


“Getting it for the price that they advertised, and then they should remove it if it’s wrong,” the wife explains. “But they should definitely honor that situation.”





by Chris Morran via Consumerist

Report: Match.com Sign-In Security Flaw Could Be Putting Millions Of User Passwords At Risk

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Sure, love might be in the air — but that doesn’t mean tens of millions of Match.com users’ passwords should be floating around like so many bits of easily grabbed flotsam and jetsam. A new report says that due to an apparent security flaw in the dating site’s log-in process, millions of users are at risk for having their passwords stolen.

According to Ars Technica, a tip from an observant reader who noticed the issue in early March led to the find that passwords could be exposed whenever someone logs in, because Match.com doesn’t use HTTPS encryption to protect the page.


Simply using HTTP leaves the connection transmitting the data unprotected, giving anyone on the same public network as a user, for example, or other spies, the chance to snag those credentials, Ars points out.


On the other hand, employing an HTTPS connection makes the information unreadable to anyone but the end user and the server they’re connecting to.


Ars says its unclear how long the page has been unencrypted, and has asked Match.com for comment on the situation with no response thus far.


Match.com’s HTTP-only login page puts millions of passwords at risk [Ars Technica]




by Mary Beth Quirk via Consumerist

“Batman v Superman” Trailer Leaks Online

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Because of the Portuguese subtitles on the leaked trailer, it's believed the video was shot at a theater in Brazil.

Because of the Portuguese subtitles on the leaked trailer, it’s believed the video was shot at a theater in Brazil.



While the trailer for next year’s superhero showdown Batman v Superman: Dawn of Justice is supposed to be kept under wraps in the U.S. until after its IMAX premiere on Monday, a handheld video of the trailer has already made its way online.

According to Variety, copies of the video — which appears to have been shot in a theater in Brazil — have been pulled by YouTube, but other services, like vidme, are still hosting the shaky 2-minute clip that features Ben Affleck in his first go as Batman and Henry Cavill taking his sophomore shot at playing the Man of Steel.


The movie is scheduled to premiere in March 2016.


Studios and exhibitors love to use exclusive trailer premieres as a way to lure consumers into going to theaters, but it doesn’t always work. Last year, the trailer for Marvel’s first Avengers movie leaked in advance of its theatrical debut, leading the studio to just go ahead and release an official version of the trailer.




by Chris Morran via Consumerist

Group Of Doctors Want Dr. Oz Removed From Columbia Medical Faculty For Promoting “Quack Treatments”

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Dr. Oz testifying in June 2014 before a Senate consumer protection subcommittee.

Dr. Oz testifying in June 2014 before a Senate consumer protection subcommittee.



Citing what they call repeated “disdain for science and for evidence-based medicine,” a group of physicians has written a letter to Columbia University asking it to remove TV’s Dr. Mehmet Oz from his faculty position there.

Ten doctors signed the letter sent to Lee Goldman, dean of Columbia’s Faculties of Health Sciences and Medicine, led by Dr. Henry Miller of California’s Stanford University, reports the Associated Press.


The group writes that Oz, who formerly practiced as a cardiothoracic surgeon before becoming a regular on the Oprah Winfrey show and starting his own brand of TV talk show medicine, “has manifested an egregious lack of integrity by promoting quack treatments and cures in the interest of personal financial gain.”


In repeatedly showing “disdain for evidence-based medicine” in pushing “miracle” weight-loss supplements that haven’t been scientifically proven, he has “misled and endangered” the public, the letter says.


Columbia told the AP in a statement only that it “is committed to the principle of academic freedom and to upholding faculty members’ freedom of expression for statements they make in public discussion.”


The AP couldn’t reach Oz for comment.


Last year, Dr. Oz was grilled by Missouri Senator Clair McCaskill, Chair of the Senate Committee on Commerce, Science, and Transportation’s Subcommittee on Consumer Protection during a hearing about the false and deceptive advertising of weight-loss products.


“When you feature a product on your show, it creates what has become known as ‘Oz Effect,’ dramatically boosting sales and driving scam artists to pop up overnight using false and deceptive ads to sell questionable products,” the Senator explained. “I’m concerned that you are melding medical advice, news and entertainment in a way that harms consumers.”


Dr. Oz admitted during that hearing that the weight-loss treatments he mentions on the show are frequently “crutches… You won’t get there without diet and exercise,” and that while he believes in the research he’s done, the research done on these treatments would probably not pass FDA muster.


Here’s the letter in full:



“We are surprised and dismayed that Columbia University’s College of Physicians and Surgeons would permit Dr. Mehmet Oz to occupy a faculty appointment, let alone a senior administrative position in the Department of Surgery.


As described here and here, as well as in other publications, Dr. Oz has repeatedly shown disdain for science and for evidence-based medicine, as well as baseless and relentless opposition to the genetic engineering of food crops. Worst of all, he has manifested an egregious lack of integrity by promoting quack treatments and cures in the interest of personal financial gain.


Thus, Dr. Oz is guilty of either outrageous conflicts of interest or flawed judgements about what constitutes appropriate medical treatments, or both. Whatever the nature of his pathology, members of the public are being misled and endangered, which makes Dr. Oz’s presence on the faculty of a prestigious medical institution unacceptable.”



Physicians want Dr. Oz gone from Columbia medical faculty [Associated Press]




by Mary Beth Quirk via Consumerist

McDonald’s All-Day Breakfast Test Will Not Include Full Breakfast Menu

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McDonald’s recently confirmed it would soon begin testing an all-day breakfast menu in the San Diego area, but when that test kicks off next week, fans of certain McD’s breakfast items may find themselves still hungry, as not everything from the morning menu will survive past 10:30 a.m.

BurgerBusiness.com reports that the San Diego McDonald’s co-op that will be participating in the test says only nine breakfast items (and McCafe drinks) are going to be offered alongside Big Macs and McNuggets. The various McMuffins (Egg, Sausage, Sausage with Egg) will obviously be included, as will the Sausage Burrito, Hash Browns, Hotcakes, Hotcakes and Sausage, Fruit & Maple Oatmeal and Fruit ‘N Yogurt Parfait.


The most prominent loss to the standard breakfast lineup (as far as we’re concerned) is the biscuit, which has been sacrificed, presumably because it wouldn’t be worth it to keep making biscuits all day and night in the hope that enough people buy them.


Likewise, McGriddles and the Steak, Egg & Cheese Bagel are off the afternoon menu, as are breakfast sweets like the mini Cinnamon Coffee Cake and Double Chocolate bundt cake.


As BurgerBusiness points out, the nine items that made the post-10:30 cut are basically the same as what you’ll find at 24-hour McDonald’s who offer the late-night “McDonald’s After Midnight” menu. These are items that the company knows can be made alongside lunch fare.


However, that late-night menu also doesn’t generally offer the full lunch/dinner menu and usually caters to smaller customer crowds than you’d see at a McDonald’s during the afternoon hours.


McDonald’s needs some sort of help to turn around sagging same-store sales and to get its franchisees reinvigorated. A recent survey of dozens of franchise owners showed that a number of them are disenchanted with McDonald’s dueling obsessions — gimmicky limited-time menu offerings (that cost the franchisee money and resources and may not result in sales) vs. bargain pricing (that cuts down on franchisees’ profits).




by Chris Morran via Consumerist

The Description Of Starbucks’ New S’mores Frappuccino Makes My Teeth Hurt

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sbuckssmores Without even having tasted Starbucks’ newest flavor promotion, the S’Mores Frappuccino that’s heading to stores for the summer, my teeth have already made up their mind about this thing, and boy, are they worried.


After the sugar rush that was the recently departed Birthday Cake flavor, customers jonesing for more of that sweet stuff can get the S’mores drink starting April 28 for a limited time, just in time to gear up for summer (H/T Huffington Post). The drink aims to remind people of the “nostalgic summer experience of roasting” the tasty treats, a spokesperson explained.


The frozen blended beverage comes with a slate of sugary ingredients designed to challenge/delight even the sweetest of sweet teeth: There’s a base of “marshmallow-infused whipped cream and milk chocolate sauce,” followed by a “creamy blend of graham, coffee, milk and ice,” more marshmallow whipped cream and then a “graham cracker crumble.”


For those who don’t feel like waiting around for the barista to assemble all the levels of this icy sugar blast, the S’mores flavor will also come in single-serving bottles at grocery stores and the like, for a limited time only.


On behalf of cold-and-sugar sensitive teeth everywhere, my set of chompers would like you all to know that they’re scared… really, really scared. They might need a bread hug just to calm down.




by Mary Beth Quirk via Consumerist

Verizon FiOS To Offer More Flexible Channel Bundles

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While some still hold out hope for the pipe dream of a true a la carte pay-TV option where the customer only pays for the channels they want (but at a price that isn’t outrageous), pressure from new streaming services appears to be nudging at least one major cable provider to offer a more flexible plan to subscribers.

According to both the Wall Street Journal and Reuters, Verizon FiOS will soon begin rolling out a package with pricing that is structured a lot like the Sling TV service — where the customer pays for a core slate of channels and can then pay to add smaller bundles of more targeted to specific interests.


Reuters reports that the “Custom TV” offering from FiOS will start at $65/month for 36 channels plus and will include two additional niche channel packs of the customer’s choosing. Interestingly, the Journal claims the base package is only $55. We’ve written to Verizon for more information on the plans and will update when we hear back.


Additional channel packages (offering anywhere from 10 to 17 channels each) will cost $10/month each. There will be seven to choose from at launch. And like Sling, customers will not be locked into long-term usage agreements for these add-ons. Instead, they can dump them after 30 days.


“Everybody is getting into the video space… increasingly customers are saying, ‘I want to pay for what I view,'” Tami Erwin, the president of Verizon’s national operations told Reuters.


Until we see the actual channel slates and get a chance to review the fine-print details, we can’t judge whether this is a good deal or something worth considering.


Additionally there is the problem that, at least for the time being, Verizon has throttled back on its expansion of FiOS and appears to be focused on gaining customers in the areas in which it has already built out its network. So the many millions of consumers who may want FiOS to bring this service — and competition in general — to their markets appear to be out of luck for now.




by Chris Morran via Consumerist

Southwest Airlines Passenger Removed From Flight After Allegedly Poking Snoring Guy With A Pen

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(@MNS1974 on Twitter)

(@MNS1974 on Twitter)



Sometimes the only way to put a stop to snoring, that involuntary yet endlessly annoying to others activity, is for the snorer to wake the heck up. But one Southwest Airlines passenger is accused of crossing the boundary between a polite tap and roaming into the land where rudeness to your fellow traveler — snoring loudly or no — means getting booted off your flight.

A flight from Chicago Midway to Manchester, NH was delayed after a passenger was taken off the plane, accused of poking her seatmate with a fountain pen in an attempt to get him to stop producing his sleepy symphony of snores, reports WMUR.com.


Airline officials said the incident took place before the plane left Chicago, on a flight that was already running late. As the plane taxied toward takeoff, a man says he was awoken from his slumber by his seatmate, who apparently had “had enough” of his nose flute.


“Imagine being asleep and then being stung by bees and waking up and going ‘Ouch!’” he said.


Witnesses nearby confirmed that his snoring was pretty loud, as was his reaction to the pen poke, with his friend describing the incident as only a friend can.


“Chucklehead here fell asleep on the taxi on the runway. His arm brushed onto her… she went nuts…. started stabbing him with a pen and he screamed really loud like a little girl,” he explained.


Friend-of-the-snorer also Tweeted about the incident, posting a photo of a shirt sleeve adorned with ink:






He says they were treated to free gin and tonics and passengers cheered after hearing the woman had been booted from the flight.


“Everyone on the plane was happy afterward,” he said. “They were glad to get rid of her.”


Southwest Airlines classified the incident as a “poking” rather than a “stabbing” in a statement.


“The passenger in question will be accommodated on a later flight,” a Southwest spokeswoman told CNN. “No injuries were reported.”


The plane eventually took off and arrived in Manchester two hours late.


Passenger removed from flight after poking seatmate with pen [WMUR]

Passenger kicked off flight for poking fellow flier with pen [CNN]




by Mary Beth Quirk via Consumerist

Consumerist Friday Flickr Finds

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Here are nine of the best photos that readers added to the Consumerist Flickr Pool in the last two weeks, picked for usability in a Consumerist post or for just plain neatness.











Want to see your pictures on our site? Our Flickr Pool is the place where Consumerist readers upload photos for possible use in future Consumerist posts. Just be a registered Flickr user, go here, and click “Join Group?” up on the top right. Choose your best photos, then click “send to group” on the individual images you want to add to the pool.




by Laura Northrup via Consumerist

Thursday, April 16, 2015

Send Us Your Favorite (And Least Favorite) Punny Business Names

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brewed_awakeningsIt started with a misdial. Specifically, a car repair business misdialed and reached my house instead, hanging up immediately. Checking out the number to make sure that there was no mixup, I learned that the business that had called me was a specialist repair shop for a make of car that I don’t own. Its name: The Saab Story.


Yes, that is a real business that specializes in Saabs. They aren’t the only “Saab Story” in the world, but the incident got us thinking around Consumerist’s virtual water cooler about punny business names. Sometimes they make you cringe, but if they didn’t amuse people and draw them in to a business, no one would bother with them. Right?


Send your favorites to laura@consumerist.com with the subject line “PUNNY.”


Note: We’ll look for evidence that this business exists or once existed before sharing it, so don’t bother making up your own names or Photoshopping an existing sign.




by Laura Northrup via Consumerist

Lawmaker Behind Pro-Airline Legislation Admits To Dating Top Airline Lobbyist

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Rep. Shuster (PA) acknowledged that he has been dating Shelley Rubino, Vice President, Global Government Affairs at Airlines for America.

Rep. Shuster (PA) acknowledged that he has been dating Shelley Rubino, Vice President, Global Government Affairs at Airlines for America.



Congressman Bill Shuster from Pennsylvania, the Chair of the House Transportation and Infrastructure Committee and the lawmaker behind pro-airline legislation like this 2014 bill to remove any transparency from advertised airfares — and whose top campaign contributors are United and American Airlines — has admitted today to being in a romantic relationship with a top lobbyist for the airline industry.

A lengthy report from Politico shines a light on the too-close-for-comfort relationship of Shuster and Shelley Rubino, VP for global government affairs for Airlines for America (A4A), an industry trade group whose members include the aforementioned United and American, along with other top Shuster donors like FedEx, UPS, and Atlas Air Worldwide.


And when you look at which politicians have most benefited from A4A’s contributions, Shuster is right at the top of the list, at $16,700 for the 2014 election cycle. That’s more than A4A gave to Senate Majority Leader Mitch McConnell. Not bad for a Congressman who represents a largely rural section of Pennsylvania.


“Ms. Rubino and I have a private and personal relationship, and out of respect for her and my family, that is all I will say about that,” said Rep. Shuster, who was recently divorced, in a statement to Politico.


The Congressman says his office has “a policy that deals with personal relationships that cover my staff and myself. This was created in consultation with legal counsel and goes further than is required by the law. Under that policy, Ms. Rubino doesn’t lobby my office, including myself and my staff.”


Even if the agreement prevents Rubino from lobbying Shuster directly, she is not prohibited from lobbying the dozens of other members of his powerful committee or their aides.


Legal experts say there is no apparent violation of House ethics rules going on here.


“Absent some exchange of gifts or things that would otherwise be a problem under the rules, I don’t think the mere fact of her relationship with [Shuster] trespasses any other rules, at least none that I know of,” former general counsel for the House explains. “The rules don’t automatically disqualify a spouse from being employed in a trade association that may have interests before the committee.”


While the relationship may not violate ethics codes, it could lead voters and the public at large to question Shuster’s support for pro-airline, anti-consumer legislation.


And the lawmaker’s connection to A4A goes beyond his personal ties to Rubino. As Politico notes, Shuster recently hired the organization’s VP for legislative and regulatory policy as staff director on the Transportation Committee’s aviation subcommittee.


Additionally, Shuster’s personal office chief of staff is married to the Sr. VP of government relations at A4A.


And when you look at the pro-airline rhetoric used by both Shuster and A4A, there is some striking overlap.


Shuster has described commercial air carriers as “the most regulated deregulated industry in America,” and his statements that the government targets airlines for taxes and fees much like it does tobacco and alcohol.


Politico compares this to an A4A press release from just yesterday, in which the trade group writes that “air travel is taxed at much higher rates than other modes of transportation. Aviation’s federal tax rate is higher than that of alcohol or tobacco — products taxed to discourage their use.”


A4A dismisses the coincidence saying it only makes sense that it would use the words of the Transportation and Infrastructure chairman in stating policy.


Shuster is actually a second-generation Congressman whose father, Bud Shuster, also chaired the Transportation Committee.


Nearly 20 years ago, Bud Shuster was himself the subject of a House ethics investigation involving his relationship with aide-turned-lobbyist Ann Eppard. There were accusations that the elder Shuster had accepted gifts and given preferential treatment to Eppard. He ultimately resigned — citing health reasons — in 2001. The younger Shuster won his father’s seat that year in a special election.




by Chris Morran via Consumerist

Cat Lost For 2 Weeks In JFK Airport Found Alive

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Felix's Carrier, without Felix. (Friends of Jack)

Felix’s Carrier, without Felix. (Friends of Jack)



While it only took a few hours for a wolverine roaming Newark airport to be caught and contained, an even more wily creature roamed a different airport in the New York metropolitan area for two weeks. Felix the cat, who was moving from the United Arab Emirates to the U.S. along with his owners, escaped from his carrier when the top was crushed. Fortunately, searchers found him safe and in good health.

While they’re happy to have their cat back, his owners are rather upset that they paid $1,200 to ship a pet in the cargo hold. “For them to take a cat and ship him like he was cargo, not a live animal, makes me sick,” one of his owners told CNN. “You trust that people care and are doing the job well, and then this happens.”


Searchers used trained dogs to sniff out where the cat had recently been, and placed humane traps in those areas. Two weeks after Felix went missing, he turned up in one of those traps.


To soothe cat-lovers’ souls, here’s a photo of Felix reunited with one of his owners.


(Friends of Jack)

(Friends of Jack)



In a statement to CNN before Felix was found, the airline responsible for Felix during the flight, Etihad, said that they plan to review their pet-handling procedures, and “the safety and care of pets traveling with Etihad Airways is a top priority.”


“Friends of Jack” is a group dedicated to finding pets lost in airports. Jack was a cat who escaped from his carrier at JFK in 2011 when his owner was moving from New York to California. He was eventually found after two months, and was too malnourished and sick to survive. Group leaders are determined that no pet should have to go through that, and it organizes volunteers all over the world to help find them. Volunteers do everything from searching airports and the surrounding area with scent dogs to simply calling local veterinarians and shelters to check whether missing pets have turned up.


Friends of Jack [Facebook]




by Laura Northrup via Consumerist

You Can Now Google “Find My Phone” To Locate Your Lost Android Device

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FindMyPhone_1024x512 (1) A new update to the Google app on Android devices now allows users to merely Google “find my phone” and get not just the location of the device, but also the ability to remotely lock it or erase it.


It’s really simple, as long as you do the “find my phone” search while logged in using the same account that you used to register your phone.


We tried it, and within seconds our (admittedly not lost) Android phone was located on Google Maps. It says that the accuracy is within 15 meters, but this appeared to be the exact location.


Once the phone is discovered, you have the option of making it ring at full volume for 5 seconds — which is good for those of us who constantly find their phones hiding between couch cushions or under the bed.


You also have the ability to lock the phone so that it can’t be used and remotely erase the data on the device.


As the Wall Street Journal points out Google has offered something similar through its Android Device Manager app. This just makes it easier to access all these features.




by Chris Morran via Consumerist