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Friday, August 8, 2014

How Should Business Owners Respond To A Negative Online Review?

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We know that the proper response of a business to a bad online review shouldn’t be to post their own fake positive ones, or to fine wedding hosts for the bad reviews by their invited guests.


Reader Mark gave a local tavern a bad review on Yelp a few years ago. A few weeks ago, he received this message in his Yelp mailbox:


newowner



Hey Mark my name is Joe I own [redacted] I just bought it in April 2014 trying to clean up my yelp any chance you could take your post down

Thank You joe



Mark wasn’t impressed with this attempt. “As a business that had failed customers before, it is important that you try to make amends and not just ask people to take the reviews down,” he wrote back to Joe. “Saying something such as, ‘We have a revamped menu and service staff and I would love to offer you 20% off a meal to come down, give us another shot, and post another review’ would reap you benefits far beyond a bad review or two coming down.”


Joe offered nothing that indicated that things at the restaurant had changed, and didn’t even include punctuation in his very short message. Mark wasn’t impressed.


Here in the Consumerist Cave, this exchange raised a question: what should a business owner do when they’re not pleased with their Yelp reviews? Here are some ideas to start with.


Do be polite and take time to write a real note. Thousands of words aren’t necessary, but at least take time to punctuate. If you’re responding publicly, remember that this review will affect potential customers’ opinions of your business before they even walk in the door.


Do explain what has changed. Did you revamp the menu, fire the surly cashier, get a new chef, renovate your bathrooms, change your inventory? Say so in your private or public response!


Address their legitimate concerns. If the reviewer complains that your store aggravates their allergies and you run a candle store, well, you can’t really do anything about that. However, if you’ve fixed any problems discussed in the review, be sure to bring that up.


Don’t respond online while you’re still angry. Yeah, the human reaction is to react with anger when you or your product gets trashed in a review. This was the very first thing that the now-infamous Amy’s Baking Company received international attention for: posting a response accusing a reviewer of being a lying liar with a terrible palate. I never returned to a now-closed restaurant that I liked after the owner began berating Yelp posters in public responses to their reviews. Reacting in anger has consequences that you may not foresee.


Don’t ask people to take the review down. Encourage people to come back in and give you another try, with or without a discount, but don’t just ask people to take down reviews unless they were obviously fabricated.




by Laura Northrup via Consumerist

GM Recalls 269,001 Saturns, Chevrolets, Cadillacs, Buicks, And Pontiacs

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Well, it’s the end of business on a Friday afternoon, so that means it must be time for another General Motors recall! As part of their apparent effort to recall every GM vehicle on the roads at least once, this afternoon the company announced the recall of 202,115 cars from current brands Buick, Cadillac, and Chevrolet, and from defunct brands Saturn and Pontiac.

The specific vehicles recalled are:


Saturn VUE – model years 2002 through 2004. These crossover SUVs may have a problem with the ignition cylinder that allows the key to be removed while the engine is on. GM reports that two known crashes and one injury have happened because of this defect. This recall includes 202,115 vehicles.


Cadillac ATS and Buick Encore, both model year 2013 – These vehicles have a problem with seat belt pretensioner cables: that’s the mechanism that instantly removes all slack from the seat belts and pulls them tight to protect passengers when the car decelerates abruptly, which means that an accident is imminent. There are no reported injuries from this issue: it wouldn’t cause any crashes, because there needs to be a crash for it to work in the first place. This recall includes 48,059 vehicles.


Chevrolet Impala, model years 2014-2015 - A storage compartment in the front of the vehicle may open during a crash. This recall includes 14,940 vehicles. There are no known injuries from this defect.


Pontiac G3 (model year 2009) and Chevrolet Aveo (2009-2010) – Brake fluid may fail to prevent corrosion, which would make brakes less responsive. Many cars with this defect were already fixed as part of a program that wasn’t at the level of a “recall.” There are no known injuries or crashes from this defect. This recall includes 1,968 vehicles.


Chevrolet Spark, model year 2014 – improperly tightened control arm bolts. This is the most serious recall: Spark owners are not to drive their cars, and should have it towed to a dealership. There are no known injuries or crashes from this defect. This recall includes 1,919 vehicles.




by Laura Northrup via Consumerist

Atheist Group Points Out Diner’s “Praying In Public” Discount Is A Civil Rights Violation

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(Z88.3 on Facebook)

(Z88.3 on Facebook)



Last week, a diner in North Carolina made headlines for giving a 15% discount to customers who said grace before eating. While the owner argued that the discount was more about rewarding customers who express “gratitude,” it’s hard to ignore that the discount is described on receipts as a discount for “Praying in Public.”

The customers who shared their ticket with the world also said that their waitress had told them, “Just so you know, we gave you a 15 percent discount for praying.” Not for “being grateful” or “enjoying your meal” or “saying nice things to the cook.” Of course, for all the restaurant owner knew, customers could be praying to the Flying Spaghetti Monster, which should always be done before eating pasta in any form.


However, the Freedom from Religion Foundation, an atheist group, was not impressed with this discount. The foundation’s staff attorney sent the diner a letter pointing out that offering a discount to customers who visibly or audibly “pray” at some point during their meal is a violation of the federal Civil Rights Act.


A restaurant, after all, is a place of “public accommodation.” The Civil Rights Act requires restaurants to be available for “full and equal enjoyment” of all customers. Everyone who walks in the door should be treated equally. The diner, however, has left a paper trail of offering discounts to customers who practice a religion that includes public prayer, and excludes people who are non-religious or who simply prefer not to pray in public. “Any promotions must be available to all customers regardless of religious preference or practice on a non-discriminatory basis,” the letter pointed out.


In an e-mail to the FFRF, the diner’s owner (yes, she’s named Mary) responded by saying that she will end the discount.



We at Mary’s value the support of ALL our fellow Americans. While you may exercise your right of religious freedom at this restaurant by praying over your meal to any entity or non-entity, we must protect your freedom from religion in a public place. We are no longer issuing the 15% praying in public discount. It is illegal and we are being threatened by lawsuit. We apologize to our community for any offense this discount has incurred.



The sign indicates that the restaurant still doesn’t quite get it: the problem isn’t protecting people from public displays of religion, but giving preferential treatment and better prices to people who practice some religion, but not people who practice others, or who have no religion at all.


Here at Consumerist headquarters, we will get back to worshipping this burger that the diner recently posted on its Facebook page.


burger


Winston-Salem’s Mary’s Gourmet Diner drops prayer discount [News & Record]

Diner Stops ‘Praying In Public’ Discount After Atheist Group Threatens Lawsuit [CBS Charlotte]




by Laura Northrup via Consumerist

Sprint Is Prepping To Start A Price War, But Will Competitors Take The Bet?

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Earlier this week, Sprint abandoned months of planning for a takeover of T-Mobile and fired CEO Dan Hesse after seven years of failing to make the company competitive with Verizon or AT&T. Now Sprint’s Chairman says the new CEO is prepping to start a price war to win over customers, but is Sprint really in a position to pick that fight?

Sprint Chairman Masayoshi Son, whose SoftBank gained control of America’s third-biggest wireless company in 2013, today described incoming Sprint CEO Marcelo Claure as a “street fighter” with a face “like a bandit.”


“He is a man who has a very similar culture to SoftBank,” said Son.


Claure is the billionaire founder of Miami-based Brightstar, a wireless wholesaler that was also recently acquired by SoftBank.


“When he came to the U.S., he had only $100 in his pocket and then he made a company with sales of 1 trillion yen,” said Son. “In that sense, he is the street fighter.”


Son confirmed Claure’s comments from earlier this week that his focus is on Sprint’s costs. He also said that the new CEO is working on new pricing plans for the company.


“Without the ability to compete on scale they are going to have to compete on price,” an analyst from Moody’s tells Reuters about the position that Sprint and T-Mobile find themselves in. “The two smaller competitors may become increasingly desperate to maintain market share and could become irrational in pricing, which could cause disruptions in pricing in the industry.”


The question is whether or not Sprint, which has failed to make much of a dent with either its aborted early upgrade plan or its Framily group plans, has the leverage to launch or endure a price war.


“Domestic competition among mobile carriers is fierce, but I don’t think it will get much worse,” another analyst tells Bloomberg.


T-Mobile has been trying to disrupt the industry since its merger with AT&T fell apart. And while it has gained millions of new subscribers, there are those who question the company’s ability to maintain its pricing model in the long run.


And yet, others in the industry — especially AT&T — have responded to T-Mobile’s changes, nudging customers into plans where they save money by paying full price for their phones.


But the big difference between T-Mobile and Sprint right now is that T-Mobile’s network investments are paying off. As we talked about yesterday, the company may be exaggerating the performance of its LTE network, but not by too much. Meanwhile, those same tests show that Sprint is by far the slowest of the four major providers.


So will AT&T and Verizon, or even T-Mobile, care if Sprint drops its price? Possibly not, unless Sprint can demonstrate drastic, widespread improvements in its network.


As the way things stand right now, Sprint trying to goad its competition into a price war would be like Amtrak trying to convince airline passengers to switch.




by Chris Morran via Consumerist

Steeler Fans ReShare By @steelers: “#HereWeGo”





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Own Goal 😂😂😂 “Hahahaha! ReShare By @433en:...





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Quick Fixes For When Your Air Conditioner Isn’t Working Like It Used To

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We’re almost through the entire summer: has your air conditioner worked hard for you through the whole season? If it is no longer performing like it used to, here are some quick fix-it-yourself ideas from our optimal-temperature colleagues down the hall at Consumer Reports. It’s possible that you don’t need to junk your A/C: just check a few things that you can probably handle yourself. [Consumer Reports]

by Laura Northrup via Consumerist

Parents Calling To Make Sure Their Kids Aren’t Driving While Distracted Are Distracting Their Teenage Drivers

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Teens and driving are already a combination that makes many an adult quake in fear. Throw cell phones into the mix, and parents (and the rest of us who have to share the road) get downright desperate. Distracted driving is definitely dangerous. But the next time junior borrows the keys to the family station wagon, mom and dad may want to remember that calling him to remind him not to text his friends doesn’t actually cut down on distractions — it just means they are the distraction.

One new study finds that up to half the time teenage drivers are on their phones while at the wheel, parents are on the other end, HealthDay reports.


Parents themselves are also often on the phone while driving, and not modeling good car behavior for their kids, the study authors note. But even so, they were surprised by the findings.


Teenage drivers know not to call their friends when they first get licensed, the study found, but that doesn’t apply to family. In in-person interviews with 13 teenagers, the researchers found that every single one of them who admitted to using their phone while driving said they had spoken with their parents — but only 20% admitted to speaking with friends.


The next stage of the research involved 400 drivers ages 15 to 18. Among the teens with learner’s permits, 57% used a phone while driving. The move from permit to license makes it worse: 71% of the 16- and 17-year-olds with unrestricted licenses used phones while driving. And among the 18-year-olds, 90% admitted to phone use while driving.


Over one third of the 15-17-year-old drivers said they spoke with parents while driving, and over 50% of the 18-year-old drivers did, the survey found.


The teenage drivers told the researchers they were in something of a Catch-22 situation: parents don’t want their teenage children using phones while they drive, but then parents whose kids don’t answer when they call may get angry that their kids aren’t being responsive.


In the end, the key to getting kids to cut back on phone use while driving really does lie with mom and dad, but it’s not just about how much they call. It’s about their own dangerous habits, says Jonathan Adkins, executive director of Governors Highway Safety Association. “The message here has to be to parents to stop driving distracted themselves and to set ground rules for teens that they should not be using the phone while driving,” Adkins told HealthDay. “Teens follow what their parents do, not what they say.”


Distracted Teen Drivers Often on Cellphone With Parent: Study [HealthDay]




by Kate Cox via Consumerist

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Make Up to Break Up ReShare By @balleralert: “Danity Kane...





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“Danity Kane Breaks Up, Aubrey & Shannon Issue Statement About Studio Fight

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And then there were NONE. Danity Kane, who just recently reunited, has once again disbanded. The news comes just days after group mates Dawn Richard and Aubrey O’Day were involved in a fight at an LA studio.

While Dawn has yet to speak on the incident, Aubrey and Shannon not only took to Twitter to speak openly about what happened in the studio Monday, but also announce that the group has split. Read their statement below:

Dear DK Fans,

(Note from Aubrey)

I reach out to you with all of the honesty and sincerity in my heart. Without a doubt, you have always been my key source of inspiration. Everything I do in this industry is motivated by your commitment and passion. As you may know, there has been much speculation on the state of Danity Kane after a recent incident. In order to clear up any confusion, Shannon and I write to you today with nothing but pure intentions. Over the course of the past few days, we have heard countless recommendations on how w e can “spin” this story or “make it go away,” as seems to be typical in our industry. We have never been — nor will we ever be — those types of women. This decision to stand by our principles may affect our future. Our pocketbooks. Our careers. And the list goes on and on. But, there is one thing it won’t affect — namely, your trust and faith in us. We owe you — our loving fans — the unfiltered truth.

During a recent group meeting, a business conversation took a turn for the worst when my group member punched me in the back of my head while I was speaking to another associate. To be clear, she was not physically engaged or threatened prior to her attack on me. This is the same information I provided to the police, and witnesses also corroborated this account of the incident. I cannot condone or excuse any form of physical violence, particularly at the hands of …..to read the rest log on to BallerAlert.com (clickable link on profile) #moretea #danitykane #DawnRichard #AubreyOday #shannon #readtherest #logon ☕️☕️☕️🐸🐸🐸”

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Verizon’s “All Kids Do It” Excuse For Throttling Isn’t Good Enough For FCC Chair

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First, Verizon announced it would start throttling LTE users who devour the most data, but only those with grandfathered-in unlimited plans. Then FCC Chair Tom Wheeler said he was “deeply troubled” that Verizon may be trying to force users into more expensive plans under the guise of “network optimization.” Verizon tried to get Wheeler to back off with its “everyone’s doing it” defense, but that didn’t seem to work.

“‘All the kids do it’ was never something that worked with me when I was growing up and didn’t work with my kids,” explained Wheeler at a press conference earlier today.


Wheeler, a former front man for the wireless industry, accused Verizon of trying to “reframe the issue” rather than responding to the questions he raised about whether or not Verizon’s “Network Optimization” program — which throttles data speeds for its highest-use subscribers when they are connected to high-traffic cell sites — is trying to use the excuse of network congestion to compel unlimited subscribers to switch to tiered data plans that charge overage fees.


“My concern in this instance is that it is moving from technology and engineering issues into business issues,” he explained. “Such as choosing between different subscribers based on your economic relationship with them.”


In his original letter to Verizon Wireless CEO Daniel “I’ve got a need, a need for” Mead, Wheeler pointed out that the FCC rules do allow for wireless companies to do “reasonable network management,” for purposes of “reducing or mitigating the effects of congestion on the network,” but warned the company that network management “is not a loophole designed to enhance your revenue streams.”


Verizon’s response had argued that its competitors are involved in similar throttling programs. Furthermore, the company claims that it’s not about pushing users into a tiered data plan, it’s about getting data hogs to back off when things are busy.


Meanwhile, the folks at advocacy group Public Knowledge recently accused all Verizon and its competition — AT&T, T-Mobile, and Sprint — of failing to follow FCC guidelines for transparency with regard to their respective throttling programs.


[via WSJ.com]




by Chris Morran via Consumerist

Customers, UPS Drivers Revolt Against Onslaught Of 17-Pound Restoration Hardware Catalogs

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We would be shocked if there’s anyone in the world who actually wants 17 pounds’ worth of glossy Restoration Hardware catalogs. Since the doorstops first began hitting doorsteps back in May, though, more catalog recipients who value the environment and the lower backs of delivery personnel have been speaking out.


restoration


We learned from the New Yorker that a tiny anti-Restoration Hardware revolt has been slowly spreading. Most people sighed and tossed them out, and some people just tweeted about it before sending the catalogs off for recycling, but other responses were truly inspired.


Our favorite protest had to be the one in Palo Alto, California, where volunteers collected 2,000 pounds’ worth of the catalogs from the nearby towns of Woodside and Portola Valley and stacked them in front of the company’s store in Palo Alto. “They’re counting on people having really busy lives and not really thinking about it,” local environmental activist and new Consumerist hero Nancy Reyering told Palo Alto Weekly.


The magazine describes their delivery from the scene: store employees hauled off stacks of catalogs as quickly as they could, asking the volunteers to please deliver them to the back loading dock. What, and defeat the entire point of the protest?


The catalogs were shipped via UPS. While Restoration Hardware boasted that it had purchased carbon offsets from UPS to make up for the miles driven to drop off the catalogs, it had failed to purchase back pain offsets and frustration offsets for employees stuck delivering the catalogs.


At least one nice thing came out of the catalog onslaight: people had a lot of fun finding ways to recycle the catalogs other than tossing them in the recycling bin, such as creating cat food stands and turning the glossy pages into pretty, glossy paper-bead jewelry.


Restoration Hardware’s Mail-Order Extravagance [New Yorker]

10 Alternate Uses for the 17 Pound Restoration Hardware Catalog [Old Town Home]




by Laura Northrup via Consumerist

NFL Threatens To Put Games On Cable If Blackout Rules Are Eliminated

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Last fall, the FCC announced that it would look into whether or not it was time to eliminate blackout rules affecting local sports broadcasts of games that weren’t sold out. Since most MLB, NBA, and NHL teams have moved their broadcasts to regional sports channels and away from over-the-air TV, the only league that would be realistically impacted by the elimination of these decades’ old rules is the NFL, which recently told the FCC that it will pick up its ball and go to pay-TV if it can’t be allowed to black out games anymore.

In her explanation of why it was time to investigate the need for blackouts, then-acting FCC Chair Mignon Clyburn said that “Changes in the marketplace have raised questions about whether these rules are still in the public interest, particularly at a time when high ticket prices and the economy make it difficult for many sports fans to attend games.”


But in a letter [PDF] sent earlier this the FCC, the NFL’s lawyers recount a recent meeting between league reps and a legal advisor to FCC Chair Tom Wheeler.


The reps explained the NFL’s blackout rule “serves to balance the League’s two objectives of maximizing the in-stadium experience and engaging our fans through various media platforms.”


In 2012, the NFL revised the rule to lower the bar for what is considered a “sellout” to mean that only 85% of seats need to be sold. This allowed big-market teams to expand seating in their stadium without having to worry about a blackout and gave smaller-market teams some breathing room before having to flip the blackout switch.


“[T]he number of blackouts has dropped dramatically and attendance and viewership have increased over the past few decades,” reads the letter, “the blackout rule has been a critical contributing factor to that success.”


The NFL reps also argued that the blackout rule “benefits the fans, because… the policy helps to keep NFL games on free broadcast television.”


And in case the FCC didn’t get the not-at-all-subtle subtext of that statement, the letter explains that “the current system clearly serves the public interest by making professional football games available to the estimated 60 million Americans who rely on free TV for their access to broadcast programming… if the current system were changed and NFL gams were to move to pay-TV, fans who wanted to watch their home team would have to pay a $60-$80 fee per month… That result would represent a substantial loss of consumer welfare.”


Yup, that was the NFL effectively telling the FCC that if it does away with the sports blackout rule, it will take its broadcasts over to cable.


There is much debate as to whether that would be a sound idea for the league. NFL games are often among the highest rated broadcasts of any week. Meanwhile, cable ratings for Thursday Night are generally poor by comparison and the success of Monday Night Football on ESPN seems to relate directly to the interest in the two teams playing each week.


Additionally, ratings would likely be split as each game would likely be aired by regional sports networks from each of the two markets involved. For example, if the Patriots play the Eagles in Philadelphia on a Sunday afternoon, CBS’s national team would carry the game in those two markets, along with spreading it out to other markets that may be interested. CBS is also selling ads, not just against the Pats/Eagles match-up but against all of the NFL games it airs at the same time.


If you move that to cable and follow the model that’s been set up by other sports leagues, things would be much different. Suddenly, it’s not one pair of national CBS broadcasters calling a game that airs in various markets. Instead, it’s a Philadelphia regional sports network airing their broadcast to the local market and a Boston regional sports net doing the same for local Pats fans. These are broadcasts that would not be available to people without cable packages and may not even be available from all cable providers in each market.


(Once again, I point to the current nonsense in Houston and Los Angeles, where most of the market is unable to watch baseball because greedy regional sports nets refuse to make deals with other carriers. The NFL doesn’t have the luxury of 162 game seasons to wait out such disputes.)


Even if you combined the ratings for the two networks, they would likely be smaller than the single rating for the same game aired on CBS. And neither sports net will be able to generate the ad revenue that a national over-the-air network can.


The ratings for Thursday Night Football have been so bad that the league had to partner with CBS to simulcast most Thursday games this season, just to try to build an audience. If the league can’t make a go of the country’s most popular televised sport during a prime-time broadcast on a national cable channel available to most pay-TV subscribers, then this threat of a wholesale shift to pay-TV seems like a bluff.


Given that the NFL is riding high on solid attendance, and enough fans are coming out every Sunday regardless of how poorly their team is doing, why does the NFL care so much about this 39-year-old blackout rule that only affects enough games to count on your hands?


It may have something to do with rumors that the league is looking to expand the number of games it airs outside of the traditional Sunday afternoon. Perhaps the team is worried that the threat of blackouts is the only way to get butts in seats if it airs games that compete with high school games on Friday or college games on Saturday?


And of course there is always that growing threat of the home theater, with a TV larger than a fan-a-vision and a sound system louder than the stadium PA. Any fan can trick out their basement for less than it would cost to take the family to the game.


[via ArsTechnica]




by Chris Morran via Consumerist

909 Authors Write Amazon Asking It To Call Off E-Book Feud With Hachette

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The battle royale continues between Amazon and book publisher Hachette, and more than 900 authors are joining the fight.


The New York Times reports that Hachette-published author Douglas Preston wrote an open letter to readers and fellow authors asking them to contact Amazon CEO Jeff Bezos to stop hurting writers during the ongoing negotiations between the publisher and e-tailer.


The ordeal began more than three months ago when the two companies failed to reach an agreement over e-book pricing. Since then Amazon has used what some call unsavory negotiation tactics – including the removal of preorders and delayed shipping of Hachette books, moves officials say were in the best interest of consumers.


So far, 909 authors have signed on to the open letter, including big names like Stephen King and John Grisham.


“We feel strongly that no bookseller should block the sale of books or otherwise prevent or discourage customers from ordering or receiving the books they want,” the letter states.


In addition to the letter, the authors, who formed a group called Authors United, took out a full-page, $104,000 ad in the upcoming Sunday New York Times.


Instead of listening to Preston and his fellow writers, the Times reports that Amazon has gone on the defensive, calling the writer “entitled” and “an opportunist.”


The company issued a statement regarding the writer backlash, but managed to put Hachette in the crosshairs.


“First, Hachette was willing to break the law to get higher e-book prices, and now they’re determined to keep their own authors in the line of fire in order to achieve that same end,” the statement reads. “Amazon has made three separate proposals to take authors out of the middle, all of which Hachette has quickly dismissed.”


Preston tells the Times that since the letter went public, Amazon officials have tried to contact him twice to entice him to endorse the company’s latest proposal to settle the dispute that includes selling Hachette books but donating all proceeds to charity.


A similar proposal was leaked in early July. That deal included a direct appeal from Amazon to Hachette-published authors that suggested the writers receive 100% of their e-book sales.


A letter penned by vice president of Kindle content, David Naggar and sent to a small group of Hachette authors and literary agents for feedback, suggests that until a definitive deal is reached neither Amazon nor Hachette would make any money off the authors’ e-books.



If Hachette agrees, for as long as this dispute lasts, Hachette authors would get 100% of the sales price of every Hachette e-book we sell. Both Amazon and Hachette would forego all revenue and profit from the sale of every e-book until an agreement is reached.



Preston tells the Times that Amazon’s attempts to sway authors simply won’t work, since it’s the e-tailers fault the writers are involved to begin with.


He says that while half his book sales used to come from Amazon, since the fighting began his paperback sales are down 61% and his e-book sales are down 62%.


Not everyone feels Amazon is in the wrong in the negotiations, though. A petition on Change.org, which has garnered 7,650 signatures, sings the praises of Amazon.



Major publishers like Hachette have a long history of treating authors and readers poorly. Amazon, on the other hand, has built its reputation on valuing authors and readers dearly. The two companies didn’t simultaneously change directions overnight.



Plot Thickens as 900 Writers Battle Amazon [The New York Times]




by Ashlee Kieler via Consumerist

FAA Halts US Flights Over Iraq Because Of Ongoing “Hazardous” Conflict

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For the second time in two months, the Federal Aviation Administration has banned U.S. airlines from flying over international areas of conflict; this time over Iraq.

The FAA issued a notice today restricting U.S. operators from flying in the airspace above Iraq because of the armed conflict in the area.


The restriction applies to all U.S. air carriers and commercial operators and those exercising privileges of an airman certificate issued by the FAA.


CNBC reports that the restriction is related to continued fighting between militants associated with ISIS and Iraqi security forces and their allies.


“Due to the potentially hazardous situation created by the armed conflict between militants associated with the Islamic-state in Iraq and the levant and Iraqi security forces and their allies, all flight operations in the Baghdad flight information region..are prohibited until further advised.”


The Pentagon confirmed to CNBC that the U.S. had conducted an airstrike against the Islamic insurgents in Iraq on Friday.


In late July, the FAA halted all U.S. flights to Israel for a 24-hour period because of missile concerns.


FAA restricts US operator flights over Iraq [CNBC]

Press Release – FAA Statement–New Notice to Airmen Issued for Iraq [Federal Aviation Administration]




by Ashlee Kieler via Consumerist

It’s Friday so Turn Up with #style #fashion #vodka ReShare...





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Melvin Gordon is out to prove the #NFL wrong about his...





Melvin Gordon is out to prove the #NFL wrong about his position… and himself. #NCAAPreview Issue on stands Friday! Read the story online now! Photo by @Rainmac ReShare By @espnmag:


#ESPN @ESPN #ESPNMag @MelvinGordon25 #MelvinGordon @WisconsinBadgers #Badgers #Wisconsin #Football @NFLonESPN @ESPNCFB #ESPNCFB #NCAA @NCAASports @NFL #RunningBack #RB” #pluggedinsports #officialplugmag






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#TGIF Monkey Printed Kicks Fashion Digest ReShare By...





#TGIF Monkey Printed Kicks Fashion Digest ReShare By @voguemagazine:

“On Casual Friday, @therealgracecoddington gets her kicks in the office—monkey-printed kicks designed by #MichaelRoberts for @onetshirt,

to be exact. #regram @laurenbellamy”

#pluggedinfashion #fashion #officialplugmag






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The Game with his Blood Money Famillia will be releasing...





The Game with his Blood Money Famillia will be releasing #TheYearOfTheWolf and it seems he has the best fans ever cuz the covers keep coming if you are a @whenarichniggawantyou fan #PledgeYourAllegiance ReShare By @artaylordesigns:

“My second entry for The Games album cover contest #yearofthewolf. If you like my cover and want it to be official then please tag @whenarichniggawantyou and help me win. Thank you. #art #album #artist #artwork #albumart #albumcover #albumcoverart #albumcoverdesign #albumcoverartdesign #songcover #singlecover #design #designer #gfx #grfx #graphics #graphicdesign #graphicdesigns #graphicdesigner #cover #coverart #mixtape #mixtapecover #mixtapecoverart #mixtapecoverdesign #mixtapecoverartdesign #thegame #bloodymoneylafamilia”






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Consumerist Friday Flickr Finds

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Here are twelve of the best photos that readers added to the Consumerist Flickr Pool in the last week, picked for usability in a Consumerist post or for just plain neatness.














Our Flickr Pool is the place where Consumerist readers upload photos for possible use in future Consumerist posts. Want to see your pictures on our site? Just be a registered Flickr user, go here, and click “Join Group?” up on the top right. Choose your best photos, then click “send to group” on the individual images you want to add to the pool.




by Laura Northrup via Consumerist

1-In-3 Americans Still Feeling The Sting Of Recession

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chart1 While many Americans are now doing better than they were during the Great Recession, those dark days took such a toll on many consumers’ savings that some people who are currently doing well enough to pay the bills and enjoy a decent living aren’t able to make necessary longterm investments, like buying a new home or saving for retirement.


This is according to newly released survey results [PDF] from the Federal Reserve.


As you can see from the above chart, 34% of those surveyed said they are in the same financial situation as they were five years earlier. Another 30% are at least somewhat better than they were, but then there is the 34% who claim to be worse off now.


These numbers seem to match up with another question asked by Fed surveyors, with 23% of respondents saying they were “living comfortably,” and 37% reporting they were “doing okay,” adding up to 60% of Americans feeling they were in a stable place. But 25% say they are “just getting by” financially, and 13% admit they are “finding it difficult to get by.”


Even with the majority of Americans feeling they are in an okay place with their finances, a large number of them now lack savings or are unable to make necessary investments.


According to the survey, 42% of Americans delayed a major purchase or expense directly due to the recession, and 18% put off what they considered to be a major life decision.


rainy


Nearly 60% of all respondents lack a “rainy day” fund that could cover three months of expenses if needed. The percentage of unprepared consumers actually increases with age (up until age 60 and above).


Additionally, only about half of the people surveyed by the Fed can cover a hypothetical emergency expense costing $400 without selling something or borrowing money.


retirement


It’s probably not a shock that 41% of people between 18-29 aren’t thinking about planning their retirement finances, but nearly 1-in-5 people between the ages of 45-59 are giving no thought at all to saving for retirement. When you add in the 20% who are only giving it a little thought, that means that 40% of people approaching retirement age are, at best, giving it only cursory consideration.


In terms of the housing market, there is tempered optimism among consumers, with most current homeowners believing that the value of their property will increase in the coming year. However, 45% of homeowners still believe their house is worth less than it was in 2008 when the housing market collapsed, so for these consumers the hoped-for value increase is more about getting back to a previous level.


The longterm implications of the recession on the housing market can be seen in renters’ response to the survey questions.


Most renters would rather own a home, especially in the younger age groups of 18-29 and 30-44, where only 14% of respondents say they prefer renting to owning a home.


However, these same groups say they can’t buy a home. In fact, nearly half of all renters say the biggest roadblock to buying a home is the inability to pay the hefty down-payment. Given that many markets only require 5-10% of a home’s value (plus mortgage insurance), this seems to indicate a serious lack of savings.


Interestingly, the age group that most frequently cited an inability to qualify for a mortgage as an impediment to homeownership are those renters between 45-59, perhaps indicating that this group includes a number of people whose creditworthiness was damaged during the recession.


“In general, it appears that the majority of the population is making progress in recovering from any effects the financial crisis had on their personal finances and household’s financial well-being,” concludes the survey. “However, despite these overall reasons for optimism about the economic conditions of U.S. households, the findings in this survey highlight that economic challenges remain for a significant portion of the population.”




by Chris Morran via Consumerist